# ConsumerAffairs.com Reviews **Vendor:** ConsumerAffairs **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About ConsumerAffairs.com With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. ## ConsumerAffairs.com Reviews ### 1. Expensive, Beware:Auto Renew of Contract **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about ConsumerAffairs.com?** They solicit reviews from your customers. It's always great to get more reviews from customers in more places. **What do you dislike about ConsumerAffairs.com?** .They are expensive. $2,000 a month for their reputation service. But the most egregious is they auto renew your contract on you without any communication on it. Be warned, if you are trying them out to see how they work, tell them up front in writing you do not want to auto renew. We're now stuck with them for another year and the results aren't sufficient to justify the cost. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** They work on getting us reviews but quite honestly at the cost they are charging and the fact we are stuck with them for another year does not make it worth it. We get plenty of reviews on Google by ourselves. ### 2. Understanding and responding to voice of the customer **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea E. | Senior Marketing Associate, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about ConsumerAffairs.com?** Consumer Affairs allows us to have an open forum with our customers, respond promptly to complaints and turn demoters into promoters. It also gives us a voice of the customer that we otherwise wouldn't have. **What do you dislike about ConsumerAffairs.com?** I do wish that we could have more information on our business page or allow customers to sign up directly on consumer affairs. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We've seen traffic increase and we've been able to combat google reviews where a lot of the reviews are not even valid and there is no channel to dispute a claim. ### 3. Great experience overall! **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about ConsumerAffairs.com?** At CarShield, we feel that it really helps our customers that we are on the ConsumerAffairs platform. We believe that the transparent reviews that ConsumerAffairs collect, along with their dynamic and robust platform, really gives our consumers and open look at how CarShield can help them and addresses any inquires before joining CarShield. **What do you dislike about ConsumerAffairs.com?** Not too much we dislike. Maybe add a few more automation features for reviews. **Recommendations to others considering ConsumerAffairs.com:** Keep doing what you guys are doing but keep a close your competitors such as TrustPilot, HighYa, BirdEye, etc so that you can implement any cutting edge features that they do. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** ConsumerAffairs helps up with engaging with our customers, our ORM in the search engines, leads for new customers, and interaction with current & future customers on social media. **Official Response from Carrie Gardenhire:** > John, Thank you for your input. Speaking of cutting-edge features, have you seen the Video Reviews we just launched? Hearing and seeing responses directly from your consumers and YouTube search results make your review content even more powerful on consumeraffairs.com ### 4. Engaging company who has the client and the business at heart **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca V. | CX Professional, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about ConsumerAffairs.com?** ConsumerAffairs is one of our most trusted partners in the online reputation sphere. They are truly have at heart the best interests of both the customers and the businesses they work with aiming for true resolutions that are satisfactory for both parties. **What do you dislike about ConsumerAffairs.com?** There is nothing that I particulary dislike. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are solving product and service related issues, helping us showcase how client experience is extremely important for our business, and helping us maintain our online reputation. ### 5. Craftmatic Beds - Direct Marketing Specalists **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2018 **What do you like best about ConsumerAffairs.com?** Our new customers respect ConsumerAffairs as a source they can trust because our existing customers actual experiences with our product are featured in their own words on ConsumerAffairs.com. We direct our customers to ConsumerAffairs.com at point of purchase and use the reviews as a closing tool. It works and helps us close on the first call as well as given us sales on call backs that we never would have had, .It’s the best tool ever had to help elevate and maintain a great reputation. People trust what they read on this site over and above any other source that we have. **What do you dislike about ConsumerAffairs.com?** Noting not to like. It’s perfect for any Direct Marketing or Advertiser. **Recommendations to others considering ConsumerAffairs.com:** I would recommend ConsumerAffairs to anyone who is looking for a great source to help their cutomers see who and what they are all about. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** ConsumeAffairs is a name that people respect. We use ConsumerAffairs in our sales presentation. We feature ConsumerAffairs.com in our TV Commercials as well as on our Wesite landing page. ### 6. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about ConsumerAffairs.com?** I would like to highlight the attention to our account that Brittany H. has given us throughout the three years of working with her. The entire team from behind the scenes did wonders for our account and truly stayed on top of all enhancements and advancements that took place with their platform. They have come a long way (platform wise) since we began. **What do you dislike about ConsumerAffairs.com?** Sometimes there is a delay in learning about new launches or fixes that the platform has taken on, and then you find out on your own, but that has gotten better. **Recommendations to others considering ConsumerAffairs.com:** Looking forward to the integration of other review sites with the ability to post reviews through CA to other sites. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** For the company that I managed, it was from a lead generating and organic presence standpoint. They have become a trusted source among customers and have become a go-to for searching for a credible mover. **Official Response from Carrie Gardenhire:** > Desiree, Thank you for the shout out for Brittany! She is definitely one of many All-Stars on our Client Services team. Since you have an interest in the latest and greatest - wanted to point out our new Reviews Feed. This new inbox tab allows you to view reviews from outside of consumeraffairs.com, all in one place. ### 7. Easiest way to grow your brand **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Sr. Partnership Marketing Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2018 **What do you like best about ConsumerAffairs.com?** Ease of use - the ability to solicit and aggregate all of your brands reviews in one place is invaluable. The platform allows you to monitor all reviews, responses and more from your consumers with ease. Analytics - the analytics dashboard provides an in-depth look into what is being discussed about your brand across platforms and provides the information and feedback needed to enhance your brand. **What do you dislike about ConsumerAffairs.com?** The biggest concern i have with this product is the same concern i have with all of the other products similar to Consumer Affairs; the time it takes to post reviews from the consumer. The lag between when the review is given and when we are able to respond can lead to a decrease in resolution rate. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** The biggest value we have seen is the third party validation of your brand. By utilizing Consumer Affairs as our reputation tool we are able to provide a non scripted and unbiased view of our brand values for the consumer to make an educated decision as to why choose us and become a brand advocate. ### 8. Very organized and thorough company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about ConsumerAffairs.com?** I like how engaged the company is. For my small company to have multiple members from Consumeraffairs is really nice. **What do you dislike about ConsumerAffairs.com?** I think the website could become a bit more robust and have other options. I just met with my account rep though and I know things like this are in the works. **Recommendations to others considering ConsumerAffairs.com:** Definitely partner up and learn about all the tools you can use throug hthe product. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We're helping bring positive reviews from our customers to our communities in hopes of driving more business. We're also using the platform to build rapport with customers that are not having a good time with their service. ### 9. Great Review Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about ConsumerAffairs.com?** I like their review service and how it can help your brand shine.Their interface for monitoring reviews is excellent, and allows the brand to have a stress-free review quality system in place. **What do you dislike about ConsumerAffairs.com?** I don't like their review order. The more you pay, the higher you rank in 2 of their categories. Their lead service is OK but expensive. **Recommendations to others considering ConsumerAffairs.com:** Please consider having alternate packages for companies that want a combo of leads plus reviews. An "all-inclusive" type of package. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are taking advantage of our reviews to try and monetize on prospective customers that review our brand before coming to our website to convert. ### 10. Building lead generation and increasing online brand reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Candace E. | Digital Care Supervisor, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about ConsumerAffairs.com?** The reviews obtained by Consumer Affairs are authentic and it allows us to connect with the customer base that may be hesitate in providing feedback directly to the branded company. The staff in the Tulsa location have been amazing to partner with and they always are . They make this experience great! **What do you dislike about ConsumerAffairs.com?** Volume can change each week based on the number of calls that were successful. I would like to see these updated daily vs weekly to help manage work load each week. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are not only increasing our lead generation but also eliminating reviews that are not factual. ### 11. ConsumerAffairs Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth K. | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about ConsumerAffairs.com?** Outstanding customer support team Superb response time Real thought leaders in the Review Management and Online Reputation space Valued relationship as a business partner Better and more credible source of reviews than other services Provides an unbiased view to consumers for a brand's reputation **What do you dislike about ConsumerAffairs.com?** Needs much better brand awareness in the marketplace to consumers Dashboard works well but needs improvement Lag between consumer's review to time ending up in platform **Recommendations to others considering ConsumerAffairs.com:** Take advantage of their client performance and support teams. They have really helped in identifying new solutions. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** More qualified and validated reviews Lead generation on other channels ### 12. AWESOME PLATFORM!!! **Rating:** 5.0/5.0 stars **Reviewed by:** STEVE E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about ConsumerAffairs.com?** Consumer Affairs is hands down the most detailed and trusted site there is! The highest quality and best customer service we have ever had the pleasure of working with. They have perfected the means of providing the most up to date and trusted information there is so the buyer can make the best decision. It has been a great experience and a game changer! **What do you dislike about ConsumerAffairs.com?** I do not have any complaints with Consumer Affair **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Higher contact ratio and a more serious buyer. ### 13. Honest, Reliable Partners for Managing Your Brand's Online Reputation and Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Cary M. | Chief Marketing Officer, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2018 **What do you like best about ConsumerAffairs.com?** ConsumerAffairs is infinitely more than just an online reputation management tool, they are experts in their space and partners in your business. While many companies can provide review monitoring and collection software, ConsumerAffairs provides a destination site where real consumers come to make buying decisions and the tools and support to respond and resolve any potential customer concerns quickly. **What do you dislike about ConsumerAffairs.com?** It isn't the cheapest tool, but you also get what you pay for. **Recommendations to others considering ConsumerAffairs.com:** If you want a third party site that can highlight your brand and a team dedicated to helping you succeed, ConsumerAffairs is for you. if you just want a tool to collect customer reviews, any software will do. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** ConsumerAffairs is an online reputation platform, a review site and a lead gen source all in one ### 14. Great Partner For Brand Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about ConsumerAffairs.com?** I like the support we get from Consumer Affairs to reach out to our customers. This way we are able to procure positive reviews from happy customers as well as communicate with customers who may have had issues to resolve their account. **What do you dislike about ConsumerAffairs.com?** Not a fan of the site redesign. It is slated very much to the original customer review and less so to the brand's response/factual basis. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are able to create a better balance of searchable reviews online by utilizing Consumer Affairs phone collection review. ### 15. They do the work for you! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianna W. | Direct Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about ConsumerAffairs.com?** Low-maintenance tool and great results. Not only do we get great reviews, but the leads they generate always return in a positive ROI (every month for 2 years!). **What do you dislike about ConsumerAffairs.com?** Not sure how it compares to others, but a little pricey. Wouldn't mind if it was cheaper. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Brand perception ### 16. Great for Online Reputation Management **Rating:** 4.0/5.0 stars **Reviewed by:** Eric P. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about ConsumerAffairs.com?** Consumer Affairs does a great job calling our customers to get honest reviews about our dealers. Their conversion rate is really good. **What do you dislike about ConsumerAffairs.com?** We've had a couple reviews that were coded as "Factual Basis Uncertain" by Consumer Affairs, which we appreciate, but the reviews are still on the websites for potential customers to see. Based on a couple of the complaints we received, I believe the reviews should've been taken down. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Having a better online reputation from a third party company. **Official Response:** > Eric, thank you for your comment. With our premium resolution tools, a company can resolve a customer’s problem, however, the original review, as well as the resolution, is not removed from ConsumerAffairs.com. We want to make sure our site continues to be a helpful and unbiased resource for consumers, while also providing a platform for brands to respond to their customers. We appreciate your feedback and are thankful for your partnership. ### 17. A nice review collection tool with some lead gen features **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan D. | Senior Marketing Associate/Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about ConsumerAffairs.com?** The ability to invite customers with pre-made template. Excellent customer service. **What do you dislike about ConsumerAffairs.com?** Being charged a lead-gen fee simply for having our number or website listed on the site page. **Recommendations to others considering ConsumerAffairs.com:** It may be worth accrediting if your CA page ranks highly in organic search. Otherwise, CA has helped us interact better with our valued customers. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Ability to reactively and proactively monitor customer feedback helps us to protect our e-reputation. ### 18. Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about ConsumerAffairs.com?** Consumer Affairs has helped us gain more exposure to potential customers thru online searches, and helped our company grow. **What do you dislike about ConsumerAffairs.com?** There isn't really anything that we dislike about CA **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Our industry has many disreputable firms. Consumer Affairs helps customers find legitimate tax help (us). **Official Response:** > We are happy you are gaining more exposure and that ConsumerAffairs is able to help your customers find a reputable firm. We value your partnership and look forward to seeing great things ahead! ### 19. Exceeds expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about ConsumerAffairs.com?** Consumer Affairs is an excellent online review platform. Their call center does an excellent job of capturing reviews for publishing. In addition, CA is able to capture good quality leads due to their review content. **What do you dislike about ConsumerAffairs.com?** 1) It seems like there is no way we can end up in the "number one" position in our category, even though we have the most reviews, good reviews and market leader. We're told it's "consumer interactions" but consumers will always interact more with the first business listed, so it's "chicken and the egg." Frustrating. 2) We've had some issues with incorrect billing and shorting us the proper number of review calls, but those issues are resolved and mostly due to poor communication when our account reps where changed **What problems is ConsumerAffairs.com solving and how is that benefiting you?** We are able to get a third-party collect reviews for us. In addition, we are able to gather leads. **Official Response from Carrie Gardenhire:** > Thank you for your review and candor. We are glad that your billing issue was resolved and if you have any future issues, feel free to contact our VP of Client Services, Kris Morrison - kmorrison@consumeraffairs.com. ### 20. Consumer Affairs review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about ConsumerAffairs.com?** The Consumer Affairs platform makes is very easy to manage all customer feedback. Additionally is helps drive new business for us **What do you dislike about ConsumerAffairs.com?** We are generally very pleased and do not have anything that we dislike. **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Managing all customer feedback. Driving new business opportunities with inbound call volume and leads ### 21. Whats the best part **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2018 **What do you like best about ConsumerAffairs.com?** I like that The ConsumerAffairs for Brands platform allows businesses to collect reviews, engage with their customers, access impactful business insights, and generate more high-quality referrals **What do you dislike about ConsumerAffairs.com?** Nothing. Overall I love it and would recommend every company to use. The platform and layout is very easy and nice to use **Recommendations to others considering ConsumerAffairs.com:** YOU WONT REGRET IT **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Businesses are able to serve better customer service faster. The biggest benefit is the customers are happier and more satisfied ### 22. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about ConsumerAffairs.com?** Easy user interface of the dashboard as well as website integration **What do you dislike about ConsumerAffairs.com?** Limited number of records for review invites **What problems is ConsumerAffairs.com solving and how is that benefiting you?** Optimize SEO ranking and improve branding ## ConsumerAffairs.com Discussions - [How can my brand be listed on ConsumerAffairs.com?](https://www.g2.com/discussions/my-brand-on-consumeraffairs-com) - 1 upvote - [What is an Accredited Member?](https://www.g2.com/discussions/partnering-with-consumeraffairs-for-brands) - 1 upvote - [How do private company responses work?](https://www.g2.com/discussions/responding-to-consumer-reviews) - 1 upvote - [How do you calculate star ratings?](https://www.g2.com/discussions/calculating-star-ratings-from-consumer-reviews) - 1 upvote - [How does sorting work on your buyer's guides?](https://www.g2.com/discussions/sort-order-on-buyer-s-guide-pages) - 1 upvote - [View ConsumerAffairs.com pricing details and edition comparison](https://www.g2.com/products/consumeraffairs-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A31%3A09+-0500&secure%5Bsession_id%5D=d03e8273-6a0c-4504-93cf-4f15e9304336&secure%5Btoken%5D=593fdf1413513ccdac4987cf235aee0760d29b74038089cc11af3c9cc045adc8&format=llm_user) ## ConsumerAffairs.com Features **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Digital Media Monitoring **In-House Management** - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ConsumerAffairs.com Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (248 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews)