jrni
jrni is the in-person experience platform for enterprise brands. We help leading retailers, financial services providers, educational institutions, and more convert more of their foot traffic and digital traffic into revenue-driving interactions; through smart, scalable appointment scheduling, queue management, and event booking. Our platform replaces siloed tools with one unified solution for engaging customers in the moments that matter; whether it’s a one-to-one consultation, a one-to-many event, or an optimized walk-in experience. From storefront to branch, jrni helps organizations create seamless, personalized journeys that meet customer expectations and deliver measurable business impact. Appointments Turn interest into action with branded, conversion-optimized booking journeys. jrni Appointments makes it easy for customers to self-schedule with the right staff, at the right time, in the right channel; while your team gets the tools they need to manage, prep, and deliver consistent one-to-one experiences. Events Power large-scale engagement with flexible, scalable events infrastructure. From product launches to local workshops, jrni Events supports digital and in-person registration, attendee management, and post-event follow-up; all from a single dashboard. Virtual Queuing Eliminate the uncertainty of waiting. With jrni’s intelligent queue management, walk-in customers can join lines remotely, track their status in real-time, and even shift to a future appointment if needed; increasing satisfaction and reducing drop-off. Analytics Track the impact of every interaction. jrni Analytics gives you visibility into scheduling trends, attendance rates, wait times, revenue attribution, and staff utilization; so you can optimize performance across every channel and location. Connectors & Extensibility Built for enterprise IT teams, jrni integrates with your existing tech stack; from CRMs to calendars to workforce tools. With RESTful APIs, prebuilt connectors, and a flexible extensibility framework, jrni is ready to scale and adapt to your unique requirements. The result? Fewer missed opportunities. More booked moments. And a smarter, more profitable in-person experience every time.
Average Rating: 4.6/5.0
Total Reviews: 23
How Do G2 Users Rate jrni?
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
- Communication: 9.4/10 (Category avg: 8.6/10)
- AI Text Generation: 7.8/10 (Category avg: 7.1/10)
- Website Integration: 9.7/10 (Category avg: 8.7/10)
Who Is the Company Behind jrni?
- Seller: JRNI
- Year Founded: 2008
- HQ Location: London, United Kingdom
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LinkedIn® Page: www.linkedin.com
84 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Banking, Retail
- Company Size: 52% Large, 39% Medium
What Do G2 Reviewers Say About jrni?
AI-generated summary from verified user reviews
Pros
- Users praise the responsive customer support of JRNI, quickly providing solutions and enhancing overall satisfaction.
- Users appreciate the streamlined appointment management of JRNI, enhancing both efficiency and customer experience across channels.
- Users commend the exceptional customer service of JRNI, highlighting responsiveness and a proactive approach to support.
- Users commend JRNI's exceptional support and intuitive interface, making appointment scheduling a seamless experience for everyone.
- Users commend JRNI for their responsive support, consistently going above and beyond to meet their needs and suggestions.
Cons
- Users express frustration with update issues, noting delays and unexpected changes that disrupt their workflow and setup.
- Users desire the ability to delete holidays in bulk from calendars, improving management and efficiency.
- Users often face complex settings due to internal firewall restrictions, hindering access to admin configuration pages.
- Users find email issues challenging for technical support, preferring direct communication for problem-solving clarity.
- Users find error handling challenging, especially when resolving technical issues through email rather than direct communication.
What Are Recent G2 Reviews of jrni?
"A Key Partner in Managing Customer Experience at Scale"
Rating: 5.0/5.0 stars
— Fiona H.
"JRNI is a great product to support our business needs"
Rating: 5.0/5.0 stars
— Lara A.

