G2

Fiona H.

Store Technology Services Manager

Mid-Market (51-1000 emp.)

5/27/2025

"A Key Partner in Managing Customer Experience at Scale"

5/5

What do you like best about jrni?

JRNI has enabled us to streamline queue management, optimise staffing schedules, and enhance customer experience during peak periods. With their seamless booking tools and real-time scheduling capabilities, we’ve been able to better manage customer expectations and maintain our high standards of service. What sets JRNI apart is their faultless support and consultancy—consistently proactive, responsive, and insightful. Review collected by and hosted on G2.com.

What do you dislike about jrni?

Nothing, JRNI have taken the time to understand our business and our ways of working. They take our feedback on board and use this to enhance their products. Review collected by and hosted on G2.com.

What problems is jrni solving and how is that benefiting you?

JRNI allows us to manage our customers experience and expectations by giving us the tools to let them queue or book. We have products that are in very high demand and it would cause chaos if customers didn't have the ability to book themselves into a queue or prebook a booking slot. The bookings have been particularly helpful where we have neuro diverse customers and VIP's and have resulted in a reduction in complaints. Review collected by and hosted on G2.com.