It offers a very flexible and customizable platform that works really well to support our business. They have done a really good job of continuing to improve their product over the years, seek their customers opinions about what they value and would like to see. The Account manager support and Professional services team has done a really great job of meeting our needs and supporting us through our own evolution of how to maximize the utilize of JRNI in our business. Review collected by and hosted on G2.com.

Sometimes the ticket/support side can be challenging. although it has improved greatly, problem solving such specific technical bugs or issues can be very hard to work through over email rather then being able to talk to someone and explain what is happening. Review collected by and hosted on G2.com.