Regal
Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.
Average Rating: 4.7/5.0
Total Reviews: 45
How Do G2 Users Rate Regal?
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
- Customization : 7.9/10 (Category avg: 8.4/10)
- Performance and Reliability: 7.4/10 (Category avg: 8.7/10)
- Workflow Capability: 8.1/10 (Category avg: 8.5/10)
Who Is the Company Behind Regal?
- Seller: Regal Voice
- Year Founded: 2020
- HQ Location: New York, US
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LinkedIn® Page: www.linkedin.com
135 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Insurance, Hospital & Health Care
- Company Size: 76% Medium, 20% Small
What Do G2 Reviewers Say About Regal?
AI-generated summary from verified user reviews
Pros
- Users appreciate the user-friendly interface of Regal, which simplifies communication and enhances operational efficiency.
- Users praise Regal for its user-friendly interface and powerful features, simplifying communication and boosting productivity.
- Users enjoy Regal for its user-friendly interface, simplifying workflows and enhancing overall communication efficiency in call center operations.
- Users appreciate the outstanding customer support from Regal, ensuring prompt assistance and quick resolution of inquiries.
- Users commend Regal.ai's efficiency, enhancing outreach, productivity, and conversion rates within their teams.
Cons
- Users face a steep learning curve with Regal due to complex data and overwhelming reporting features.
- Users find Regal's reporting capabilities inadequate and lacking crucial real-time metrics for effective agent management.
- Users find Regal's limited features on the admin side hinder progress, though improvements are expected over time.
- Users find the complexity of Regal's implementation and advanced workflows challenging, impacting efficiency and user experience.
- Users face missing features in Regal, particularly on the admin side, hindering full functionality and efficiency.
What Are Recent G2 Reviews of Regal?
"Knowledgeable Experts and a Human Touch"
Rating: 5.0/5.0 stars
— Vince F.
"Effortless Automation and Outstanding Support"
Rating: 5.0/5.0 stars
— Sudeep P.

