I appreciate the fast and helpful support, especially the care and involvement of our personal manager. The platform works quite reliably across different services and channels. For our team, the most valuable parts are triggered scenarios, push notifications, segmentation, and flexible personalization settings. It helps build customer communication without too much manual work. Review collected by and hosted on G2.com.

The personal account interface could feel a bit more modern and easier to navigate; right now, it's not always obvious. I'd also love deeper analytics, both at the overall level and broken down by specific channels, scenarios, and campaigns, so it's easier to actually see what's working and what isn't.

For push notifications, it would be great to have more flexibility in how they look, like the option to add a sender image or avatar. And it would really help to have more flexible logic for how different automated scenarios interact btw eahc others Review collected by and hosted on G2.com.