Best Live Chat Software - Page 22

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Help Sumo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Help Sumo?

Who Uses This Product?

  • Company Size: 50% Medium

What Do G2 Reviewers Say About Help Sumo?

AI-generated summary from verified user reviews

Pros
  • Users value the analytics and reporting capabilities of Help Sumo for tracking customer interactions effectively.
  • Users value the analytics and reporting capabilities of Help Sumo, enabling informed decisions to enhance customer support.
  • Users value the analytics and reporting capabilities of Help Sumo for optimizing customer support and performance insights.
  • Users value the analytics and reporting capabilities of Help Sumo for enhancing customer support and satisfaction.
  • Users value the analytics and reporting capabilities of Help Sumo for improving support performance and customer satisfaction.
Cons
  • Users face integration difficulties with Help Sumo, limiting its compatibility and requiring extra development work.
  • Users face integration issues with Help Sumo, as compatibility with existing tools can be challenging and require extra effort.
  • Users find the lack of integrations frustrating, as it complicates compatibility with existing business tools.
  • Users face integration limitations with Help Sumo, hindering compatibility with existing business tools and requiring extra development effort.
  • Users find limited integrations with Help Sumo, making it challenging to connect with existing business tools effectively.

What Are Recent G2 Reviews of Help Sumo?

What Are G2 Users Discussing About Help Sumo?

hi.guru

hi.guru is a unified business conversation hub, connecting your business to your customers, employees and processes through smart instant messaging & voice conversations. hi.guru enhances the way that you communicate, providing secure and rich exchanges that result in an improved and more efficient communication experience for your users and customers.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind hi.guru?

  • Seller: hi.guru
  • Year Founded: 2017
  • HQ Location: Cape Town, ZA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of hi.guru?

What Are G2 Users Discussing About hi.guru?

iFlyChat

Chat SDK and messaging API platform for mobile and web apps. It solves the in-app messaging need of community apps.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate iFlyChat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind iFlyChat?

  • Seller: iFlyLabs
  • Year Founded: 2012
  • HQ Location: Rehoboth Beach, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of iFlyChat?

What Are G2 Users Discussing About iFlyChat?

INSIDE by Powerfront

INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate INSIDE by Powerfront?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind INSIDE by Powerfront?

  • Seller: Powerfront
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    96 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of INSIDE by Powerfront?

What Are G2 Users Discussing About INSIDE by Powerfront?

iService

iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind iService?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of iService?

What Are G2 Users Discussing About iService?

Khoros Service

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate Khoros Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Khoros Service?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Telecommunications
  • Company Size: 40% Small, 35% Large

What Do G2 Reviewers Say About Khoros Service?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of Khoros Service, enhancing efficiency and allowing focus on complex tasks.
  • Users praise Khoros Service for its automation features, enhancing efficiency and improving customer service operations.
  • Users love the AI-driven routing and flexibility of Khoros Service, enhancing collaboration and social media automation.
  • Users love the AI technology in Khoros Service for efficient issue routing and automating repetitive tasks.
  • Users value the ease of use of Khoros Service, enjoying its user-friendly operations and tailored features.
Cons
  • Users face challenges with insufficient training, leading to difficulties in understanding and navigating Khoros Service effectively.
  • Users express the need for improved interface design and faster customer support for better overall experience.
  • Users highlight the very high prices of Khoros Service, which add to the burden of extensive training.
  • Users find Khoros Service difficult to learn, necessitating extensive training for new team members to understand it.
  • Users find the difficult learning process of Khoros Service requires extensive training for new team members.

What Are Recent G2 Reviews of Khoros Service?

What Are G2 Users Discussing About Khoros Service?

Live Chat Monitoring

Live Chat Monitoring offers managed live chat support outsourcing services.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Live Chat Monitoring?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Live Chat Monitoring?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Live Chat Monitoring?

Nettyfish Solutions

WACTO redefines WhatsApp business communications with AI-powered Conversational Marketing. Moreover, the platform integrates automation, customer engagement, and intelligent WhatsApp chat workflows – enabling businesses to connect with their audience instantly, personally, and at scale.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Nettyfish Solutions?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Nettyfish Solutions?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Nettyfish Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time analytics of Nettyfish Solutions, enabling effective performance measurement and optimized outreach.
  • Users appreciate the intuitive interface and straightforward campaign setup, enhancing performance measurement and outreach optimization.
  • Users appreciate the responsive and helpful customer support of Nettyfish Solutions, enhancing their overall experience.
  • Users appreciate the ease of use with Nettyfish Solutions, enjoying intuitive setup and responsive support for their needs.
  • Users appreciate the easy implementation of Nettyfish Solutions, enjoying its intuitive interface and straightforward setup process.
Cons
  • Users find the customization difficulty frustrating, as dashboard reports lack needed flexibility and efficiency in approvals is lacking.
  • Users experience occasional dashboard issues like lag and inefficiencies in the template approval process during peak times.
  • Users note the limited customization options for dashboard reports, impacting overall efficiency and usability during peak times.
  • Users find the limited templates can hinder customization and slow down the approval process, affecting efficiency.
  • Users often experience linking issues with the portal, leading to lag and inefficiencies in the approval process.

What Are Recent G2 Reviews of Nettyfish Solutions?

NovoChat

NovoChat is an omni-channel chat platform that allows businesses to communicate with customers via WhatsApp, Telegram, Messenger and LINE.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate NovoChat?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind NovoChat?

  • Seller: Novocall
  • Year Founded: 2018
  • HQ Location: Singapore, Singapore
  • Twitter: @NovocallHQ
    299 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of NovoChat?

Nvoip

Explore the transformative power of Nvoip's cutting-edge business communication platform. Our intuitive and all-encompassing solution facilitates seamless integration of calls, chats, and WhatsApp; providing businesses with the tools necessary to elevate customer service, enhance sales, and streamline operations. Thanks to Nvoip, you can revolutionize sales processes, monitor performance in real-time, and simplify communication with customers and teams. Take advantage of advanced analytics and reporting tools to gain valuable insights and optimize your operations for peak efficiency. Whether a small upstart or an established enterprise, Nvoip is the key to unlocking enhanced customer experiences and outstanding results.

Average Rating: 4.0/5.0

Total Reviews: 6

How Do G2 Users Rate Nvoip?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Nvoip?

  • Seller: Nvoip
  • Year Founded: 2018
  • HQ Location: Juiz de Fora, BR
  • Twitter: @nvoip
    140 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Nvoip?

AI-generated summary from verified user reviews

Pros
  • Users value the affordability of Nvoip, making it accessible for businesses of all sizes.
  • Users value the cost-effective solutions offered by Nvoip, catering effectively to businesses of all sizes.
  • Users value Nvoip for its cost-effective solutions, which benefit businesses of all sizes, including SMEs.
  • Users value the cooperative customer support offered by Nvoip, enhancing their experience across various business sizes.
  • Users appreciate the ease of use of Nvoip, finding it simple and effective for their business needs.
Cons
  • Users find the UI complex for new users, making it challenging to navigate and utilize effectively.
  • Users find the complex UI of Nvoip challenging, particularly for those unfamiliar with the system.
  • Users express concern over the high cost of Nvoip, citing fluctuating fees that impact overall value.
  • Users often face integration issues with Nvoip, impacting functionality and ease of use for newcomers.
  • Users experience limited integrations with Nvoip, making certain functionalities less accessible and reducing overall efficiency.

What Are Recent G2 Reviews of Nvoip?

Odoo Live Chat

Answer customer questions in real-time.Engage with visitors, deliver real-time support to customers

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Odoo Live Chat?

  • Seller: Odoo
  • Year Founded: 2005
  • HQ Location: Brussels, Belgium
  • Twitter: @Odoo
    55,391 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,815 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Odoo Live Chat?

Omnichannel Solution with AI Chatbot

Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with your customers into one unified system.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Omnichannel Solution with AI Chatbot?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Omnichannel Solution with AI Chatbot?

OnlineChatCenters

OnlineChatCenters (OCC) live chat software by Motava - features updates, server status, promos & more.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind OnlineChatCenters?

  • Seller: Motava
  • Year Founded: 2009
  • HQ Location: San Francisco, US
  • Twitter: @motava
    99 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of OnlineChatCenters?

What Are G2 Users Discussing About OnlineChatCenters?

onsip

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate onsip?

  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind onsip?

  • Seller: OnSIP
  • Year Founded: 2004
  • HQ Location: New York, NY
  • Twitter: @onsip
    9,618 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of onsip?

onWebChat

onWebChat is a comprehensive live chat and AI chatbot platform designed to enhance customer engagement and support on websites. It enables businesses to interact with visitors in real-time, providing immediate assistance, answering queries, and guiding users through their online journey. The platform is tailored to improve customer satisfaction, increase conversion rates, and streamline communication processes. One of the standout features of onWebChat is its AI chatbot, which utilizes OpenAI's GPT-5 model to deliver natural, human-like conversations. This AI assistant can be trained using a company's website content, documents, and FAQs, ensuring that responses are accurate and aligned with the brand's voice. The chatbot operates 24/7, offering continuous support even when human agents are unavailable, thereby reducing wait times and capturing leads at any hour. The platform offers unlimited concurrent chats across all plans, allowing businesses to engage with multiple visitors simultaneously without restrictions. The Free plan includes a generous one-year chat history, while the Pro AI plan provides unlimited chat history, enabling teams to access and review past conversations for improved service and training purposes. Customization is a key aspect of onWebChat. Businesses can tailor the chat widget to match their brand identity by selecting colors, adding agent photos, and customizing language and text settings. This ensures a seamless integration with the website's design and enhances the user experience. Additional features include visitor monitoring, which provides real-time insights into visitor behavior, such as location, browser type, and navigation path. Typing insights allow agents to see what visitors are typing before they send a message, enabling quicker and more efficient responses. The platform also supports file sharing, departments, and triggers—automatic messages based on visitor behavior—to proactively engage users at critical moments. onWebChat is designed for ease of use, with a straightforward installation process that requires minimal technical knowledge. It offers native plugins for various web development platforms, including WordPress, Joomla, and OpenCart, facilitating quick and hassle-free integration. In summary, onWebChat provides a robust solution for businesses seeking to enhance their online customer support and engagement through live chat and AI-driven interactions. Its combination of real-time communication, AI capabilities, and customization options makes it a valuable tool for improving customer satisfaction and driving business growth.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate onWebChat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind onWebChat?

  • Seller: onWebChat
  • HQ Location: Greece
  • Twitter: @onWebChat
    102 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of onWebChat?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026