Best Live Chat Software - Page 16

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

ProProfs Help Desk

ProProfs Help Desk is an AI help desk for shared inboxes, ticket workflow automation, and scaling support teams. It is easy-to-use help desk software for teams moving off cluttered inboxes or looking to replace a heavier ticketing system. Teams use it to centralize customer emails into a shared inbox, automate routing and prioritization, and resolve tickets faster with AI drafting and categorization built into the workflow. 🎯 Popular use cases: • Shared inbox for team-wide email ticketing • Omnichannel support across email, live chat, and web forms • Ticket automation and workflow routing for growing teams • Customer satisfaction tracking and CSAT reporting • Internal help desk for IT and cross-team support requests 🎫 AI Help Desk: built into every stage of the ticket AI in ProProfs Help Desk isn't a bolt-on; it works across the ticket lifecycle from the moment a message lands to the moment it's resolved: • AI Ticket Router: Reads incoming tickets and assigns them to the right agent automatically, so nothing sits unclaimed in a shared inbox • AI Reply Drafter: Generates a first-response suggestion the moment a ticket lands, so agents edit and send instead of starting from a blank box • AI Ticket Categorizer: Tags and sorts tickets by topic and intent automatically, cutting out manual triage before an agent even opens them • AI Tone Rewriter: Adjusts a drafted reply's tone before it's sent, so agents can soften, formalize, or simplify a response in one click • AI Sentiment Detector: Flags frustrated or urgent customers based on message tone, so escalations get priority instead of sitting in the queue order • AI Resolution Engine: Resolves a majority of routine tickets end-to-end on higher plans, escalating only what genuinely needs a human agent ✨ Everything else you'd expect from a modern help desk: • Unlimited inboxes with tags, labels, and advanced search • Canned responses and file attachments for faster replies • Custom ticket forms and business hours configuration • Merge and bulk ticket operations • Built-in Knowledge Base integration for ticket deflection • Live Chat integration that turns missed chats into tickets automatically • API, SSO/SAML, and 40+ integrations on higher plans • Advanced reporting, CSAT tracking, and performance dashboards Whether the goal is keeping a small support team organized in one inbox or running an AI-first operation that resolves most tickets before an agent ever sees them, ProProfs Help Desk brings ticketing, automation, and self-service together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 17

How Do G2 Users Rate ProProfs Help Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ProProfs Help Desk?

  • Seller: ProProfs
  • Year Founded: 2009
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    213 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 84% Small, 21% Medium

What Are Recent G2 Reviews of ProProfs Help Desk?

What Are G2 Users Discussing About ProProfs Help Desk?

S1 Gateway

S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction.

Average Rating: 3.5/5.0

Total Reviews: 5

How Do G2 Users Rate S1 Gateway?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 5.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 3.3/10 (Category avg: 8.1/10)

Who Is the Company Behind S1 Gateway?

  • Seller: S1 Gateway
  • Year Founded: 2009
  • HQ Location: Ciudad de México, MX
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of S1 Gateway?

What Are G2 Users Discussing About S1 Gateway?

Signpost

Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox.

Average Rating: 3.7/5.0

Total Reviews: 56

How Do G2 Users Rate Signpost?

  • Has the product been a good partner in doing business?: 7.0/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Signpost?

  • Seller: Signpost
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    125 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 84% Small, 7% Large

What Do G2 Reviewers Say About Signpost?

AI-generated summary from verified user reviews

Pros
  • Users value automation in Signpost for simplifying customer management and enhancing business efficiency through automated communications.
  • Users value the ease of use of Signpost, appreciating its straightforward setup and automated customer management features.
  • Users love the automation features of Signpost, enhancing customer management and saving valuable time with follow-ups.
  • Users appreciate the easy automation of reviews and follow-ups by Signpost, enhancing visibility and saving time.
  • Users find that Signpost significantly enhances time efficiency through automated follow-ups and streamlined customer management.
Cons
  • Users experience slow loading times with Signpost, particularly when managing large contact lists or syncing data.
  • Users find slow performance in Signpost, especially with large contact lists and when loading pages.
  • Users find the dashboard clunky and unclear, leading to frustration in navigation and limited customization options.
  • Users face data inaccuracy issues with outdated information and unclear presentation on the dashboard, hindering usability.
  • Users find the incomplete information and unclear data presentation on the dashboard frustrating and unhelpful.

What Are Recent G2 Reviews of Signpost?

What Are G2 Users Discussing About Signpost?

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socialboost

Whether you're expanding your Facebook presence with more pages, or just beginning, the SocialBoost platform is right for you

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate socialboost?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind socialboost?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of socialboost?

What Are G2 Users Discussing About socialboost?

Spur

Spur, a Meta Business Partner and Shopify Partner, is a multi-channel AI agent for marketing and customer support on WhatsApp, Instagram, Messenger, email and live chat. It helps businesses sell more and support better. Spur's AI agents answer customer questions 24/7, recommend products, track orders and qualify leads, and hand a conversation to your team whenever a person should take over. With Spur you can: - Send broadcasts on the official WhatsApp Business API to segments built from your customer data - Automate abandoned cart, cash-on-delivery confirmation and COD-to-prepaid messages for Shopify stores - Turn Instagram comments into DMs and automate Click-to-WhatsApp and Click-to-Instagram-Direct ads - Answer every WhatsApp, Instagram, Messenger, email and live chat conversation from one shared inbox, with the AI agent replying in each channel - Take WhatsApp calls from customers, collect details with WhatsApp Flows forms, and sell with the WhatsApp catalog and payments - Grow your WhatsApp list with opt-in popups and get help with WhatsApp blue tick verification - Build automations with a no-code builder, and send shipping updates through Shiprocket and Shipdelight - Track your team's performance with inbox analytics - Connect Spur to Claude or ChatGPT and ask it to build segments, write templates, launch broadcasts and more Spur integrates with Shopify, WooCommerce, Razorpay, Stripe, Shiprocket, Shipdelight, Zoho CRM, LeadSquared, Sell.Do, Return Prime, Nector, eWards and many more. Spur is rated 5.0 on the Shopify App Store. Plans start at $15 a month, with a 14-day free trial and no credit card required.

Average Rating: 4.9/5.0

Total Reviews: 13

How Do G2 Users Rate Spur?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Spur?

Who Uses This Product?

  • Company Size: 85% Small, 15% Medium

What Do G2 Reviewers Say About Spur?

AI-generated summary from verified user reviews

Pros
  • Users commend Spur for their exceptional customer support, emphasizing its efficiency and genuine care in problem-solving.
  • Users value the easy-to-implement features of Spur, enhancing their business efficiency and overall experience.
  • Users value the ease of implementation of Spur, finding it simple to integrate features into their business operations.
  • Users commend Spur for their exceptional support team, who understand and resolve issues efficiently and effectively.
  • Users appreciate the implementation ease of Spur, enhancing their business operations effortlessly with strong support.
Cons
  • Users report occasional software bugs, but appreciate the quick response and fixes provided by Spur.

What Are Recent G2 Reviews of Spur?

Unifonic

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.

Average Rating: 4.8/5.0

Total Reviews: 13

How Do G2 Users Rate Unifonic?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Unifonic?

  • Seller: Unifonic
  • Year Founded: 2006
  • HQ Location: Riyadh, KSA
  • LinkedIn® Page: www.linkedin.com
    552 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 77% Medium, 15% Large

What Do G2 Reviewers Say About Unifonic?

AI-generated summary from verified user reviews

Pros
  • Users value the automated communication features of Unifonic, enhancing customer engagement and streamlining interactions seamlessly.
  • Users admire the integrated automation features of Unifonic, enhancing customer engagement and improving service efficiency.
  • Users praise Unifonic for its unified and scalable omnichannel communication that enhances customer engagement and service efficiency.
  • Users value the ease of use of Unifonic, enabling streamlined management of multiple communication channels from one platform.
  • Users praise the efficiency of Unifonic's omnichannel platform, enhancing customer engagement through automation and centralization.
Cons
  • Users express concerns about billing issues, including a lack of transparency and unexpected costs affecting overall satisfaction.
  • Users express concerns over inconsistent pricing and complexities in billing, impacting the overall Unifonic experience.
  • Users highlight a lack of transparent pricing in Unifonic, complicating budget planning and leading to unexpected costs.
  • Users commonly express concerns about unexpected costs and a lack of transparency in Unifonic's pricing structure.
  • Users have experienced message delivery delays with Unifonic, impacting urgent communications like OTPs.

What Are Recent G2 Reviews of Unifonic?

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind UseResponse?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

Xima CCaaS

Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams.

Average Rating: 4.5/5.0

Total Reviews: 24

How Do G2 Users Rate Xima CCaaS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 5.8/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Xima CCaaS?

Who Uses This Product?

  • Top Industries: Hospital & Health Care
  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Xima CCaaS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and account management effortless.
  • Users find the easy setup process of Xima CCaaS straightforward, enhancing their overall experience significantly.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
  • Users appreciate the simple setup process of Xima CCaaS, making deployment and troubleshooting a breeze.
Cons
  • Users find the app functionality lacking, reporting issues with smoothness and reliability on both mobile and PC versions.
  • Users are disappointed by the quality issues in Xima CCaaS, experiencing unreliability in both mobile and PC applications.
  • Users find the software improvements of Xima CCaaS lacking, experiencing issues with both mobile and PC applications.
  • Users find unreliability in the Xima CCaaS apps, with both Android and PC versions underperforming as expected.

What Are Recent G2 Reviews of Xima CCaaS?

Alive5

WebsiteAlive has chat, click-to-call, message and concierge (managed chat service) that provide organizations the capability to engage and communicate with visitors in real time.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate Alive5?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Alive5?

Who Uses This Product?

  • Company Size: 75% Medium, 50% Small

What Are Recent G2 Reviews of Alive5?

What Are G2 Users Discussing About Alive5?

ChatBlazer

A power packed, high availability chat solution for communities, customer support, and audio-video conferencing.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate ChatBlazer?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 9.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind ChatBlazer?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About ChatBlazer?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of ChatBlazer, highlighting its intuitive interface for all skill levels.
  • Users value the reliable and scalable technology of ChatBlazer, trusted by major organizations for over a decade.
  • Users appreciate the powerful and easy-to-use interface of ChatBlazer, enjoying seamless functionality across all user types.

What Are Recent G2 Reviews of ChatBlazer?

What Are G2 Users Discussing About ChatBlazer?

ClickConnector

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support/

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate ClickConnector?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind ClickConnector?

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software
  • Company Size: 50% Small, 36% Medium

What Do G2 Reviewers Say About ClickConnector?

AI-generated summary from verified user reviews

Pros
  • Users value ClickConnector's customer support, praising its intuitive Help Desk and seamless collaboration for efficient ticketing.
  • Users value the automation features of ClickConnector, enhancing customer support while maintaining a personal touch.
  • Users find ClickConnector remarkably easy to use, enhancing both agent and customer experiences with seamless interactions.
  • Users highlight ClickConnector's efficiency in managing support tickets, enabling quick responses and seamless team collaboration.
  • Users find ClickConnector extremely easy to use, streamlining ticket management and enhancing customer communication effortlessly.
Cons
  • Users express a desire for more native integrations and improved UX/UI in ClickConnector's functionality.
  • Users feel the limited advanced customization options may disappoint power users seeking more flexibility in workflows.
  • Users find limited advanced features hinder complex workflows, wishing for a dedicated mobile app for better functionality.
  • Users note the missing features in ClickConnector, particularly a dedicated mobile app and advanced functionalities for complex workflows.
  • Users report app crashes when using ClickConnector as a PWA, impacting reliability and user experience.

What Are Recent G2 Reviews of ClickConnector?

Entagl

Entagl is an AI front-desk platform for small and mid-sized businesses, clinics, agencies, freelancers and creators. It replaces the manual work of answering customers with AI agents that handle conversations end to end, and it is set up in minutes with no coding. The Receptionist answers DMs, comments and chats across seven channels - Instagram, Facebook Messenger, WhatsApp, Telegram, TikTok, a website chat widget and a programmatic API - from one shared inbox. It answers from your own business data, sells from your product catalog, collects deposits, and books appointments straight into your calendar. The Coordinator is a voice AI that answers inbound phone and WhatsApp calls 24/7 and places outbound calls for appointment confirmations, reminders and no-show win-back. Every call is transcribed and summarized. Studio generates on-brand photos, videos and ad creative from your existing catalog and assets. Ads Co-Pilot monitors Meta ad accounts daily, diagnoses wasted spend in plain language and proposes fixes you approve. Reputation replies to Google reviews and questions under rules you set per star rating. All products share one customer memory, so a DM, a call and a purchase belong to the same person. The platform includes a unified multi-channel inbox, a CRM that builds itself, broadcasts and offers, calendar and deposit handling, Shopify and catalog sync, reporting in bookings and sales rather than clicks, team roles and permissions, and iOS and Android apps. Owners can change any agent behavior by asking in plain language and reviewing the proposed change before it goes live. Entagl supports 10 languages. Compliance features include AES-256 encryption at rest, PHI audit logging for HIPAA-enabled workspaces, and self-service GDPR data export.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Entagl?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Entagl?

  • Seller: Entagl
  • Year Founded: 2025
  • HQ Location: San Francisco , US
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of Entagl?

Kundo

Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Kundo?

  • Lead Development: 9.6/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Kundo?

  • Seller: Kundo
  • Year Founded: 2010
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Kundo?

Myna

Myna is the AI customer engagement platform for businesses that live on conversations. Build AI agents that can do anything your business needs in a conversation. Give an agent the tools, connected apps, API calls and custom JavaScript, and it takes real action: it answers questions, books and reschedules, takes payments, updates records, opens tickets, runs campaigns, follows up, and hands off to a person when it matters. Agents work on every channel your customers use: SMS, phone, webchat, email, WhatsApp, Instagram, Facebook Messenger, Telegram and more, all on the same agent. ##The current state of AI agents AI agents are in demand, but there's a clear production gap: 91% of service leaders are under pressure to implement AI (Gartner, 2026). 42% of companies adopting AI agents are still testing a few or running early deployments (Deloitte, 2026). 74% have rolled back or shut down a live customer-communications AI agent (Sinch, 2026). Myna is built to close that gap. ##The Myna Agent Runtime Every Myna agent runs on a production agent harness. A reply isn't one model improvising. Each message passes through fixed stages: Pre-gates: duplicates, opt-outs, human takeover, channel compliance, message caps and business hours are checked in code before any model runs. Planner: works out what the customer needs and calls any tool the agent has, by name, for a bounded number of steps. Composer: a single stage writes the reply from confirmed tool evidence only, in the agent's persona. Post-gates: deterministic checks validate every claim in the reply against tool evidence before anything is sent. A failed action can never come out as "done." The result is agents that can take on any task and stay accurate while doing it, without anyone writing or maintaining prompts. Built to run at scale 100M+ AI operations processed 99%+ delivery rate 80%+ AI resolution rate Under 2s average response latency 99.9% platform uptime The platform /Workflow Studio: build any multi-step agent workflow on a visual canvas with agent nodes, conditions, connected apps, custom JavaScript and API calls. Test it in the Playground, then publish to any channel. /Engines: ready-made agent templates for scheduling, customer support, feedback, payments and checkout, plus templates shared by the community. /Memory Hub: knowledge bases built from websites, documents, tables and text, indexed for accurate retrieval, with usage analytics. /Personas: give each agent a backstory, six personality traits and a writing style. Or let the Emulator learn a voice from real messages your team has sent. /Conversational scheduling: agents check availability across multiple calendars, then book, move and confirm appointments inside the conversation, with no booking links. /Contact data and summaries: agents write what they learn into custom contact fields. When a conversation closes, the agent writes a summary, an engagement assessment and recommended next steps. /Radar: describe your ideal B2B prospect, enrich verified work emails and phone numbers, and hand qualified leads straight to an agent. /Built-in deliverability: telephony, A2P 10DLC registration, compliance for each channel, number warm-up and sending limits, with no third-party setup. /Analytics: real-time reporting on appointments, support tickets, CSAT and reputation. /Integrations: runs alongside HighLevel, Shopify and Zendesk, and connects to any other system through API calls. /Myna for Agencies: white-label Myna on your own domain, run unlimited client workspaces, set usage limits and rebill usage through Stripe. Used across home services, health and wellness, retail and e-commerce, salons and spas, restaurants, financial services, and by the agencies that serve them. Pricing: Starter is free and comes with $10 in credits, no credit card required. Pro is $99/month, Agency is $199/month, and Enterprise is custom, including HIPAA compliance. Usage is paid with credits at cost.

Average Rating: 5.0/5.0

Total Reviews: 44

How Do G2 Users Rate Myna?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Myna?

  • Seller: Myna
  • Year Founded: 2024
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 43% Small, 34% Medium

What Are Recent G2 Reviews of Myna?

NABD System

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD system offers a FULLY functional FREE plan suited for most businesses.

Average Rating: 4.5/5.0

Total Reviews: 7

How Do G2 Users Rate NABD System?

  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind NABD System?

Who Uses This Product?

  • Company Size: 71% Medium, 14% Small

What Do G2 Reviewers Say About NABD System?

AI-generated summary from verified user reviews

Pros
  • Users value the centralized management of NABD System, streamlining customer support and organizing inquiries efficiently.
  • Users value the centralized contact management of NABD System, effectively organizing queries from multiple communication sources.
  • Users value the centralized customer support operations of NABD System, effectively organizing inquiries from various sources.
  • Users value the centralized email management of NABD System, enhancing organization across various communication channels.
  • Users value the centralized integration of customer support operations through NABD System, enhancing organization across multiple channels.
Cons
  • Users find the complexity in preparing performance reports challenging, as pre-built options lack necessary detailed features.
  • Users find the data inaccuracy in NABD System challenging, complicating performance report preparation and analysis.
  • Users find that pre-built reports lack detail, making performance report preparation complex and limiting data manipulation options.
  • Users find the inadequate reporting feature of the NABD System makes performance assessment challenging and lacking in detail.
  • Users find the learning curve steep, especially when preparing complex performance reports with limited pre-built options.

What Are Recent G2 Reviews of NABD System?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026