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S1 Gateway Reviews & Product Details

S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction.

Seller

S1 Gateway

Languages Supported

English, Italian, Portuguese, Spanish

Product Description

S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time. The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making. Artificial Intelligence improve customer service and reduce costs. Up to 40% AHT reduction by automating case management and taking over repetitive processes. Proactive chats to provide support to your clients at the right time, with customized messages based on their behaviour and characteristics.

Overview by

Angie Lotúmolo

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S1 Gateway Media

S1 Gateway Reviews (5)

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AB

Alberto B.

Small-Business (50 or fewer emp.)

5/7/2024

"A power solution for advanced teams and CPO"

4/5

What do you like best about S1 Gateway?

Its really powerfull and all is thought for contact centers operations. Everything just works and you'll find an option for every use you need. It's build thinking in contact center operations Review collected by and hosted on G2.com.

What do you dislike about S1 Gateway?

The look and feel may be a little standar. You won't find beautifull details. It's just about functionality. Review collected by and hosted on G2.com.

GB

Gastón B.

Advisor

Small-Business (50 or fewer emp.)

8/15/2023

"Best option for profesional customer service."

4/5

What do you like best about S1 Gateway?

The platform was generated and build while working with customer service teams, so it really has every option you need if you are serious about customer service operating with teams. It's really great and rock solid. Review collected by and hosted on G2.com.

What do you dislike about S1 Gateway?

The customer interfase may need a refresh, but just for a change. It's not a problem, but other softwares I use just look a little more beautifull. This is something regular users I think they don't look at. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/18/2022

"S1 Gateway Experience"

2.5/5

What do you like best about S1 Gateway?

Multiple channels to be integrated easily. Clean web Interface and all the options visible at just a look. Review collected by and hosted on G2.com.

What do you dislike about S1 Gateway?

Only one account per channel per campaign, so if you want to integrate two whatsapp numbers or two email accounts you have to do ALL the JOB two times, it's a pain in the neck for the people who admins de platform. Review collected by and hosted on G2.com.

EP

Ernesto P.

Líder de Servicios Hogares & Profesionales

Mid-Market (51-1000 emp.)

9/5/2022

"A basic and inflexible application"

2/5

What do you like best about S1 Gateway?

It is an application that allowed facing the challenge of digital communication, in a limited way, but it was the one that made the beginning possible. Review collected by and hosted on G2.com.

What do you dislike about S1 Gateway?

There were many problems regarding customization, reports, use in demanding situations, and the development of the bot. Review collected by and hosted on G2.com.