# Spur Reviews **Vendor:** Spurtastic Tech **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 5.0/5.0 **Total Reviews:** 12 ## About Spur A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels. ## Spur Pros & Cons **What users like:** - Users praise Spur for its **exceptional customer support** , emphasizing quick resolutions and genuine care for users' needs. (4 reviews) - Users value the **easy-to-implement features** of Spur, enhancing their business efficiency and engagement. (2 reviews) - Users value the **ease of implementation** with Spur, enhancing their business operations effortlessly with innovative features. (1 reviews) - Users value the **exceptional support team** of Spur, appreciating their attentive and effective problem-solving approach. (1 reviews) - Users find the **implementation ease** of Spur exceptional, complemented by excellent support and innovative feature development. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users report experiencing **occasional bugs** , though appreciate the quick resolution provided by the Spur support team. (1 reviews) ## Spur Reviews ### 1. The best UX software with a great team for help for any problems **Rating:** 5.0/5.0 stars **Reviewed by:** Athul R. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Spur?** The UI UX of the software/Website is just next level, the quick response team is very genuine and quick to help, even the AI chatbot in WhatsApp is very humane and helpful, the pricing also is very reasonable, honestly, after shifting to Spur, our social media automation has become very easy **What do you dislike about Spur?** There were a few glitches in the initial stages, but as soon as we raised complain against the same, it was fixed immediately with very quick responses and actions **What problems is Spur solving and how is that benefiting you?** it helps us automate Instagram and WhatsApp DMS, especially the comment to DM automation plus now they have added a new feature where it even helps me Tata to send signal back to META, giving it key insights about the valuable clients and non-valuable clients, so improving our cost per Click ### 2. Best customer/ tech support team **Rating:** 5.0/5.0 stars **Reviewed by:** Vyshakh N. | Founder | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Spur?** Spur is setting the bar for what a great startup should be. As a proud user of their product, I can confidently say they are leading the way with innovation. But what truly sets them apart is their support team. It’s not just about fixing issues—they get to the heart of the problem immediately. You never have to waste time explaining your issue over and over again. Their team listens, understands, and solves it right from the get-go. You can tell they’ve built their support system with the same care and expertise as their product. It’s clear they’re not just ticking off tickets—they genuinely care about providing the right solution, fast. It’s a rare and refreshing experience in today’s tech world. With Spur, I have complete trust in their innovative capabilities and know they’re always a step ahead. Proud to be a user, and I can’t recommend them enough!" This highlights both the innovative product **What do you dislike about Spur?** nothing wrong here. they know what they are doing. **What problems is Spur solving and how is that benefiting you?** customer support , automation and segmenting users ### 3. I used for 2 months and moved to annual **Rating:** 5.0/5.0 stars **Reviewed by:** Team O. | Head of growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Spur?** Have used manychat before and many other platforms, I finally chose to work with Spur because their features are easy to implement and support is great. They are coming up with some really good innovative features. Existing features makes my business really easy. **What do you dislike about Spur?** Nothing. its all great . Their support is awesome **What problems is Spur solving and how is that benefiting you?** Customer support automtion. ### 4. Best experience I’ve had with a Meta services provider **Rating:** 5.0/5.0 stars **Reviewed by:** Saatvik A. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Spur?** It's a great all in one platforms for all things meta. The UI is the best part. Very user-friendly. Customer support is easily accessible. **What do you dislike about Spur?** There can occasionally be a bug, but they're quick to fix it **What problems is Spur solving and how is that benefiting you?** WhatsApp API for communicating with my customers ### 5. Spur is Great app to Generate Revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjan Kumar R. | Admin, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Spur?** "We are incredibly grateful for your remarkable app that has revolutionized WA Marketing, helping us generate revenue faster than ever. Your team's support and dedication have been outstanding, and we couldn't be happier to be a part of this amazing journey with you!" **What do you dislike about Spur?** Nothing to dislike the app . This app is amazing **What problems is Spur solving and how is that benefiting you?** Spur is Generating more revenue to us and solving the query through chatbot and automation ### 6. About Spur **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Spur?** Service and attention in resolving all necessary issues so we can use the system. We are from Brazil, we have tried literally dozens of tools, and one point that stands out in Spur is the way I receive the service. My first issue was about the tool not being translated into Brazilian Portuguese. Promptly, a request was opened to have this feature, which will be a great differentiator for Spur to be in Brazil. We have been using the tool for a few days and I hope that the way things are will only improve. The tool is very simple to use and integrate. **What do you dislike about Spur?** I believe I need more days to be able to talk about this. **What problems is Spur solving and how is that benefiting you?** Cart recovery with Shopify, customer service across multiple channels. I believe that if Spur had the possibility to integrate payment methods like MercadoPago, it would be a differentiator, as the current payment method does not apply in Brazil, which limits us a bit. ### 7. The best app to optimise whatsapp, and social channels **Rating:** 5.0/5.0 stars **Reviewed by:** Taru S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Spur?** We had a unique experience with Spur, for several important reasons: 1. Continued Innovation: Spur constantly introduces new information and features that improve our sales performance, positioning us as a leader in product innovation. 2. Excellent Customer Support: Their team is always available, promptly addressing all queries and providing on-call assistance when needed, ensuring a smooth process. 3. Easy integration with Shopify: Integration with our Shopify website was effortless, simplifying our processes and increasing productivity. Overall, Spur has dramatically increased our ROI and is a platform we use frequently and wholeheartedly recommend to others. **What do you dislike about Spur?** While Spur is user-friendly, initial implementation can pose some challenges when figuring it out on our own. However, the team is always readily available to offer assistance and streamline the process. **What problems is Spur solving and how is that benefiting you?** Chat Bot makes the automation process seamless ensuring we are required to spend less time manually replying to each customer ### 8. Love it, Great tool, especially for beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Simran B. | Senior Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Spur?** Easy to understand and the automated "reply-to-comment" feature **What do you dislike about Spur?** Some titles are difficult to understand at first but the team listens to all feedbacks and implement them quickly so no worries! **What problems is Spur solving and how is that benefiting you?** As a small business owner, I had to face a lot of difficulty in providing my customers with fulfilment status and going back to query distinguishing between the type of queries that they have, replying to comments and so many so many questions but helped me in automating that entire process. From sharing fulfilment, updates, to responding to comments, shooting broadcast to categorise or segmented customers, which will ideally reduce my broadcasting or advertising charges So overall it is very cheap and a great service bought for beginners because they also give you customised plan for the number of contacts that you’re using, and not just a rigid plan which is expensive for you as a small business owner ### 9. Team is supportive in all situations and is good even for non-technical people to handle. **Rating:** 4.5/5.0 stars **Reviewed by:** Jaykrishnan V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Spur?** The Team. Very supportive on all various occasions. **What do you dislike about Spur?** May be a bit on the expensive side compared to other service providers **What problems is Spur solving and how is that benefiting you?** Spur is helping in sending Whatsapp messages by segmenting the existing customers with ease. ### 10. Easy to use and set up. Great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Aishani S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Spur?** Easy to use and set up. Great support. Easy Interface, customer-friendly. All automations related to WhatsApp/Meta are available in one place. Will make small business owner's life easier. Helps in daily tasks so we use it everyday. Integration did not even take an hour. **What do you dislike about Spur?** Nothing. Everything is good about the platform. **What problems is Spur solving and how is that benefiting you?** All automations related to WhatsApp/Meta are available in one place. Helps with communicating cwith ustomers on a daily basis and increasing brand awareness through regular nudges. **Official Response from Rohan Rajpal:** > Thank you for your fantastic review, House of Chikankari! We're delighted to hear that Spur's easy setup and customer-friendly interface are making a difference for your business. Your success is our top priority, and it's great to know our WhatsApp/Meta automations are helpful. We're proud to support House of Chikankari and look forward to continuing our journey together! ### 11. Very helpful customer support and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2024 **What do you like best about Spur?** Easy navigation and quick resolutions by customer support. Integration was easy and seamless. **What do you dislike about Spur?** Number of features can be more but I guess Meta limitations dont allow too much leway. **What problems is Spur solving and how is that benefiting you?** Easy to do whatsapp broadcasts and automations. ### 12. Fantastic Product + Brilliant Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kelby H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Spur?** Great experience with easy setup Integration and time-saving features for replying to comments. Brilliant Customer Support. **What do you dislike about Spur?** Didn't find anything to dislike, best for a D2C brand **What problems is Spur solving and how is that benefiting you?** Chat automation + Instagram comments automated reply - [View Spur pricing details and edition comparison](https://www.g2.com/products/spurtastic-tech-spur/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A29%3A01+-0500&secure%5Bsession_id%5D=dcde1be4-3c89-41c9-a63d-da8df8217c92&secure%5Btoken%5D=a1989a7de7760c2e6e63631bbcdf20895c8aee2f74d6021bd1a3177a5ab169c6&format=llm_user) ## Spur Integrations - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) ## Spur Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top Spur Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,274 reviews)