# Kundo Reviews **Vendor:** Kundo **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About Kundo Smart products for better customer service Modern tools for better customer service – email, chat, enquiry forum, telephone, social media and FAQ. ## Kundo Reviews ### 1. My review for Kundo **Rating:** 5.0/5.0 stars **Reviewed by:** Selvi T. | Support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Kundo?** The Kundo is really user-friendly and facilitates seamless communication with our customers, making our job much easier. I have been using Kundo for a few months, and it has significantly improved our workflow. kundo is really helpfull for me. **What do you dislike about Kundo?** I didnt face any issues on Kundo still now **What problems is Kundo solving and how is that benefiting you?** It helps me to have the best interactions with customers and supports me in getting data for analysis. it will automates repetitive tasks, freeing up time for more critical work. it really Improved customer engagement significantly. Whenever I had questions, their support team has been prompt and helpful. ### 2. Comprehensive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arun K. | Ecommerce executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Kundo?** I have been using Kundo for a few months now, and it's been a big help with our work. It's really easy to use and helps us connect and talk to customers smoothly. It's made our job a lot easier **What do you dislike about Kundo?** For now i didnt have any dislike in Kundo **What problems is Kundo solving and how is that benefiting you?** It helps me to have the best interactions with customers and supports me in getting data for analysis. Additionally, Kundo offers reliable and efficient performance, ensuring that tasks are completed quickly and smoothly. ### 3. My review for Kundo **Rating:** 5.0/5.0 stars **Reviewed by:** Razzes L. | Customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Kundo?** Kundo is truly one of the best user-friendly tools for customer support. The features in Kundo really help us connect with our customers. **What do you dislike about Kundo?** I didnt find any dislike about Kundo yet **What problems is Kundo solving and how is that benefiting you?** We used to struggle with handling customer questions well, and Kundo really helped us fix that. It made our support process much better. The easy-to-use layout of the platform also made it simple for our team to learn how to use it. With Kundo's analytics and reporting tools, we now understand what our customers like and want better. ### 4. Best tool for Customer Support !! **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit R. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Kundo?** This platform has best email and form tracking tool. It also helps in customer engagement & getting reports of customer behaviour **What do you dislike about Kundo?** There is nothing to be dislike about this product **What problems is Kundo solving and how is that benefiting you?** It's helps me to get customers data in order to give them better good customer services. It also helps to solve customer problem in a real time through live chats - [View Kundo pricing details and edition comparison](https://www.g2.com/products/kundo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A17%3A21+-0500&secure%5Bsession_id%5D=8b2bfaa6-d8f3-4055-9050-c5435b96e016&secure%5Btoken%5D=67da84f78ad64d049dd01f1f71b348c60cd35b7375514946b818001209428c74&format=llm_user) ## Kundo Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kundo Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,305 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,927 reviews)