Best Live Chat Software - Page 7

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

eDesk

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate eDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind eDesk?

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail, Automotive
  • Company Size: 78% Small, 15% Medium

What Do G2 Reviewers Say About eDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of eDesk, appreciating its sleek design and efficient support tools.
  • Users value the responsive customer support of eDesk, consistently providing helpful assistance and guidance.
  • Users appreciate the efficiency of eDesk, enjoying streamlined communication and quick support that enhances their experience.
  • Users value the centralized communication that eDesk provides, making customer support efficient and user-friendly.
  • Users value the helpful support of eDesk, appreciating quick assistance and a smooth setup process.
Cons
  • Users find the learning curve steep due to non-intuitive navigation and complex backend features that hinder setup.
  • Users face ticketing issues due to poor filtering and inconsistent support responses, making navigation and resolution challenging.
  • Users find eDesk to be expensive compared to initial pricing and feel it burdens smaller businesses.
  • Users find some features of eDesk to be not intuitive, leading to confusion and inefficient navigation.
  • Users find the ticket management system cumbersome due to inconsistent support and automatic ticket categorization issues.

What Are Recent G2 Reviews of eDesk?

HappyFox Chat

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate HappyFox Chat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind HappyFox Chat?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 72% Small, 26% Medium

What Are Recent G2 Reviews of HappyFox Chat?

Consolto

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Consolto?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Consolto?

  • Seller: Consolto
  • Year Founded: 2018
  • HQ Location: Yokneam Illit, Israel
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Marketing and Advertising
  • Company Size: 85% Small, 4% Medium

What Do G2 Reviewers Say About Consolto?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with Consolto, enjoying its quick setup and seamless integration for effective communication.
  • Users find the easy setup of Consolto commendable, allowing quick integration and efficient use of its features.
  • Users value the seamless integrations of Consolto, enabling efficient communication with minimal setup effort.
  • Users value the easy integration of Consolto, enhancing their customer service and support experience effortlessly.
  • Users value Consolto for its intuitive design, seamlessly integrating various communication tools for effortless user experience.
Cons
  • Users feel the need for more integrations with Consolto, seeking alternatives like Zapier for enhanced functionality.

What Are Recent G2 Reviews of Consolto?

What Are G2 Users Discussing About Consolto?

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Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Appy Pie?

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support of Appy Pie, highlighting their professionalism and dedication in resolving issues.
  • Users find Appy Pie's ease of use makes app creation accessible for everyone, regardless of technical skills.
  • Users praise the helpful customer service of Appy Pie, noting their dedication and effectiveness in resolving issues.
  • Users commend the easy setup of Appy Pie, allowing quick and straightforward app creation for everyone.
  • Users appreciate the simple and user-friendly interface of Appy Pie, enabling quick and easy app creation.
Cons
  • Users express frustration with poor customer support, citing relentless upcharges and inadequate assistance throughout their experience.
  • Users find the service expensive, with constant upcharges and poor support overshadowing initial affordability.
  • Users are frustrated by the high costs associated with Appy Pie, facing unexpected charges and inadequate support.
  • Users face pricing issues with Appy Pie, often discovering hidden costs and relentless upselling practices that frustrate them.
  • Users find the limited features of Appy Pie, such as outdated E-reader formats and unclear pricing, frustrating.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

Chatwoot

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Chatwoot?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatwoot?

  • Seller: Chatwoot
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Chatwoot?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Chatwoot, enabling quick implementation and efficient daily support.
  • Users love the easy integration and functionality of Chatwoot for on-site chat support in small teams.
  • Users love the easy setup of Chatwoot, praising its quick implementation and seamless integration with existing tools.
  • Users love the quick and easy implementation of Chatwoot, making it ideal for small and startup teams.
  • Users appreciate the seamless integrations of Chatwoot, effectively managing multiple channels in one unified platform.
Cons
  • Users report connectivity issues with Chatwoot's portal, experiencing disconnections that disrupt their workflow.
  • Users experience limited connectivity with Chatwoot, resulting in occasional disconnections that hinder the user experience.
  • Users often face technical issues like glitches and disconnections, impacting their overall experience with Chatwoot.
  • Users often face disconnection issues in Chatwoot's portal, disrupting their communication flow.
  • Users experience frequent disconnections on Chatwoot, leading to interruptions and frustrations during conversations.

What Are Recent G2 Reviews of Chatwoot?

What Are G2 Users Discussing About Chatwoot?

Leadoo

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

Average Rating: 4.7/5.0

Total Reviews: 114

How Do G2 Users Rate Leadoo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Leadoo?

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 53% Small, 36% Medium

What Do G2 Reviewers Say About Leadoo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the helpful customer service of Leadoo, enhancing customer satisfaction and accessibility effectively.
  • Users praise the outstanding customer support of Leadoo, highlighting its helpfulness and proactive assistance.
  • Users find Leadoo's ease of use and intuitive interface enhance their engagement and satisfaction with the service.
  • Users value the efficient lead generation capabilities of Leadoo, leading to significant growth in leads and customer engagement.
  • Users value Leadoo’s rich tools and excellent support, enhancing website engagement and simplifying lead conversion efforts.
Cons
  • Users find the dashboard messy and hard to navigate, especially when managing settings and integrations.
  • Users find difficult navigation in Leadoo, especially when accessing smaller settings and features not regularly used.
  • Users experience integration issues with Leadoo, making it difficult to manage lead routing effectively without frequent dashboard use.
  • Users experience lack of integration issues with Leadoo, making it difficult to optimize lead routing and connectivity.
  • Users find the learning curve challenging, requiring regular time investment despite its overall ease of understanding.

What Are Recent G2 Reviews of Leadoo?

What Are G2 Users Discussing About Leadoo?

Watermelon

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey.

Average Rating: 4.5/5.0

Total Reviews: 96

How Do G2 Users Rate Watermelon?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Watermelon?

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Retail, Automotive
  • Company Size: 67% Small, 28% Medium

What Do G2 Reviewers Say About Watermelon?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Watermelon, enhancing their business operations and customer engagement.
  • Users value the responsive and helpful customer support of Watermelon, enhancing their overall experience and satisfaction.
  • Users emphasize the platform's ease of use, facilitating daily operations and improving efficiency significantly.
  • Users value the time-saving chatbot that efficiently addresses customer inquiries, enhancing service efficiency and ease of setup.
  • Users love the variety of training options and the ease of managing AI agents with Watermelon, boosting engagement.
Cons
  • Users face a learning curve with AI features, requiring time and effort to achieve reliable performance from Watermelon.
  • Users note the learning curve for configuration and occasional inaccuracies, highlighting the need for better setup and insights.
  • Users experience a steep learning curve when setting up Watermelon, requiring time and effort to optimize results.
  • Users note the limited features of Watermelon, expressing a desire for more functionalities and insights in the future.
  • Users note the missing features in Watermelon, wishing for improved insights and reporting options for better usability.

What Are Recent G2 Reviews of Watermelon?

What Are G2 Users Discussing About Watermelon?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Jitbit Helpdesk?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, allowing them to tailor the ticketing system to their needs.
  • Users value the customization options in Jitbit Helpdesk, allowing them to tailor the ticketing system to their needs.
Cons
  • Users find the old school design and limited features of Jitbit Helpdesk hinder its overall appeal and scalability.
  • Users note the limited features of Jitbit Helpdesk compared to more expensive competitors, hindering overall functionality.
  • Users find Jitbit Helpdesk's poor performance due to outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 473

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH
  • Phone: +1 (866) 832-3090

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshchat, enabling seamless management of multiple communication channels effortlessly.
  • Users appreciate the multi-channel support of Freshchat, streamlining customer responses and enhancing overall communication efficiency.
  • Users appreciate the ease of use and comprehensive features of Freshchat, enhancing customer support efficiency.
  • Users value the ease of implementing automation in Freshchat, significantly improving chat management and resolution times.
  • Users value the seamless integrations of Freshchat, streamlining communications across multiple channels for better support.
Cons
  • Users find AI limitations in Freshchat, noting its basic tool lacks advanced automation and understanding capabilities.
  • Users find the chatbot issues with Freshchat frustrating, as Freddy AI lacks understanding and automation features.
  • Users report chat issues with Freshchat, including confusing dashboards and unreliable notifications impacting communication.
  • Users find the learning curve steep, especially with custom reports and chatbot setup, affecting overall user experience.
  • Users find Freshchat's limited AI capabilities lacking compared to competitors, affecting automation and overall functionality.

What Are Recent G2 Reviews of Freshchat?

Stonly

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

Average Rating: 4.8/5.0

Total Reviews: 131

How Do G2 Users Rate Stonly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Stonly?

  • Seller: Stonly
  • Year Founded: 2018
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 34% Medium

What Do G2 Reviewers Say About Stonly?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Stonly, enabling effortless updates and comprehensive guide management for clients.
  • Users praise Stonly for its exceptional customer support and easy implementation, enhancing productivity and adaptability.
  • Users find Stonly to be incredibly user-friendly, facilitating updates and customization for effective team and customer communication.
  • Users find easy implementation of Stonly allows quick integration and immense value with minimal effort required.
  • Users highlight Stonly's intuitive design, making it easy to update and access information effectively.
Cons
  • Users note the missing features in Stonly, such as mixed media support and enhanced reporting tools.
  • Users note a lack of features, though non-critical, with some complementary options under development.
  • Users find the time-consuming management of widgets an inconvenience, especially with the lack of bulk import options.
  • Users express concerns over button issues, indicating frustration with functionality and navigation in Stonly.
  • Users struggle with chatbot integration issues, hindering effective communication and response efficiency in Stonly.

What Are Recent G2 Reviews of Stonly?

What Are G2 Users Discussing About Stonly?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 159

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 44% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface and excellent call quality of Webex Contact Center for seamless communication.
  • Users value the intuitive interface of Webex Contact Center, making navigation and daily tasks effortless for all.
  • Users appreciate the excellent call quality and seamless integration of various communication channels in Webex Contact Center.
  • Users value the efficient integration of multiple communication channels in Webex Contact Center, enhancing customer support experience.
  • Users value the seamless integration of multiple communication channels, enhancing support and efficiency within Webex Contact Center.
Cons
  • Users experience integration issues with Webex Contact Center, impacting efficiency and limiting customization options compared to competitors.
  • Users express frustration with the limited customization options which hinder adaptability and efficiency in reporting and dashboards.
  • Users report poor customer support that affects timely issue resolution and overall satisfaction with Webex Contact Center.
  • Users experience slow loading issues in Webex Contact Center, affecting call management and workflow efficiency.
  • Users find the complex features of Webex Contact Center challenging, hindering usability and efficiency during onboarding.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

MyAlice

The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk.

Average Rating: 4.5/5.0

Total Reviews: 28

How Do G2 Users Rate MyAlice?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind MyAlice?

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 100% Small

What Are Recent G2 Reviews of MyAlice?

What Are G2 Users Discussing About MyAlice?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind ChatBeacon AIX 2026?

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Helpwise, highlighting patience and effective problem-solving skills.
  • Users commend the patient and effective customer support at Helpwise, ensuring problems are resolved swiftly.
  • Users value the easy access to Helpwise support, appreciating efficient problem-solving through various channels.
  • Users value the helpful support from Helpwise, making problem-solving seamless and efficient.
  • Users commend the excellent platform usability of Helpwise, enhanced by strong technical support and easy navigation.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

WotNot

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate WotNot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 9.5/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind WotNot?

  • Seller: WotNot
  • Year Founded: 2018
  • HQ Location: Ahmedabad, Gujarat
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 64% Small, 30% Medium

What Do G2 Reviewers Say About WotNot?

AI-generated summary from verified user reviews

Pros
  • Users find WotNot to be a user-friendly platform, enabling quick and easy chatbot creation without technical skills.
  • Users praise WotNot for its incredibly responsive customer support, providing efficient resolution of queries and issues.
  • Users praise WotNot for its helpful customer support, noting quick resolutions and effective integration assistance.
  • Users value the seamless integrations of WotNot, enhancing automation while effortlessly combining AI and human interaction.
  • Users love the user-friendly platform of WotNot, enabling easy chatbot deployment and intuitive management for all.
Cons
  • Users experience integration issues with WotNot, facing delays and limitations in customization and analytics functionalities.
  • Users highlight the lack of integrations, indicating a need for more compatibility with various AI tools and platforms.
  • Users find the limited features of WotNot a barrier for effective utilization and challenging for specific tasks.
  • Users find some missing features in WotNot, such as advanced customizations and lack of detailed tutorials.
  • Users experience chatbot issues like errors causing hangs and challenges with integration and backend access.

What Are Recent G2 Reviews of WotNot?

What Are G2 Users Discussing About WotNot?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026