Best Live Chat Software - Page 7

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 487

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 487+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio&segment=all)

Interakt

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.

Average Rating: 4.5/5.0

Total Reviews: 68

How Do G2 Users Rate Interakt?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Interakt?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Apparel & Fashion, Marketing and Advertising
  • Company Size: 65% Small, 28% Medium

What Do G2 Reviewers Say About Interakt?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Interakt, finding it simple and effective for managing client interactions.
  • Users find Interakt extremely helpful for centralizing team communications and enhancing client interactions effortlessly.
  • Users value the automation capabilities of Interakt for enhancing WhatsApp engagement with customers effectively.
  • Users appreciate the easy campaign management of Interakt, finding it simple and user-friendly for WhatsApp campaigns.
  • Users find Interakt's chat features innovative and user-friendly, enhancing customer interactions and campaign creation for small businesses.
Cons
  • Users express dissatisfaction with poor customer support, citing slow turnaround times and limited contact options.
  • Users find that adjustment difficulties in setting automated flows can complicate their overall experience with Interakt.
  • Users feel the app is primarily for bulk messaging, lacking user-friendliness and requiring too many clicks for tasks.
  • Users find that setting the automated flow in Interakt can be tricky, leading to some frustration.
  • Users find the complex features of Interakt overwhelming, requiring continuous learning and adjustment to navigate effectively.

What Are Recent G2 Reviews of Interakt?

Engati

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

Average Rating: 4.1/5.0

Total Reviews: 14

How Do G2 Users Rate Engati?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Engati?

  • Seller: Engati
  • Year Founded: 2016
  • HQ Location: Silicon Valley, CA
  • Twitter: @getengati
    3,137 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About Engati?

AI-generated summary from verified user reviews

Pros
  • Users value the clear communication and structured approach of Engati, ensuring all stakeholders stay aligned and informed.
  • Users commend the responsive and organized customer support of Engati, enhancing the overall project management experience.
  • Users appreciate the customization options offered by Engati, enhancing the software's effectiveness with proper training.
  • Users value dedicated training support that enhances the customizability and effectiveness of Engati's software.
Cons
  • Users express frustration over complexity in navigation and ongoing billing issues, complicating the cancellation process.
  • Users find Engati to be expensive and challenging to navigate, complicating cancellations and leading to ongoing charges.
  • Users experience poor customer support, making it difficult to resolve issues and leading to ongoing charges.
  • Users report poor navigation leading to frustration and complications with subscription cancellation and support responses.
  • Users report significant usability issues, including navigation difficulties and unresolved billing problems after subscription cancellation.

What Are Recent G2 Reviews of Engati?

What Are G2 Users Discussing About Engati?

Consolto

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Consolto?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Consolto?

  • Seller: Consolto
  • Year Founded: 2018
  • HQ Location: Yokneam Illit, Israel
  • Twitter: @ConsoltoTweet
    14 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Marketing and Advertising
  • Company Size: 85% Small, 4% Medium

What Do G2 Reviewers Say About Consolto?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Consolto, appreciating its straightforward setup and integration into workflows.
  • Users value the easy setup of Consolto, allowing quick integration and a seamless experience for communications.
  • Users value the easy integrations of Consolto, enabling fast setup of diverse communication features on their websites.
  • Users highlight the easy integration of Consolto, enabling quick setup and seamless incorporation into websites.
  • Users value the intuitive design of Consolto, enhancing connectivity and customer engagement seamlessly across various platforms.
Cons
  • Users find the limited integrations restrictive, wishing for more options like Zapier and other platforms.

What Are Recent G2 Reviews of Consolto?

What Are G2 Users Discussing About Consolto?

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

Average Rating: 4.7/5.0

Total Reviews: 1,310

How Do G2 Users Rate Appy Pie?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.6/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Appy Pie?

  • Seller: Appy Pie LLP
  • Year Founded: 2016
  • HQ Location: Delhi
  • Twitter: @AppyPieInc
    17,105 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Health, Wellness and Fitness, Education Management
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Appy Pie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the excellent customer support from Appy Pie, which simplifies the app development process for them.
  • Users highlight the ease of use with Appy Pie, complemented by excellent customer support for a smoother experience.
  • Users find Appy Pie exceptionally helpful, with responsive support that makes app development smoother and easier.
  • Users find Appy Pie's ease of use exceptional, enabling anyone to create an app quickly and effectively.
  • Users commend the easy creation process of Appy Pie, appreciating prompt support and confidence-building features.
Cons
  • Users experience poor customer support, encountering issues like inadequate assistance and requests for sensitive login credentials.
  • Users find Appy Pie expensive, especially with additional costs for resubmissions despite its helpful features for beginners.
  • Users find the cost of Appy Pie high, with unclear pricing details and rising prices being a notable concern.
  • Users express concerns about limited features in Appy Pie, hoping for improvements to enhance functionality.
  • Users find the pricing issues of Appy Pie confusing and feel it's higher compared to competitors.

What Are Recent G2 Reviews of Appy Pie?

What Are G2 Users Discussing About Appy Pie?

Twixor

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy.

Average Rating: 4.8/5.0

Total Reviews: 78

How Do G2 Users Rate Twixor?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Twixor?

  • Seller: Twixor
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    111 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Conference Producer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Small, 41% Medium

What Do G2 Reviewers Say About Twixor?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive ease of use of Twixor, enabling smooth setup and efficient communication management.
  • Users value the analytics dashboard for its convenience in tracking multi-source data effortlessly.
  • Users value the automation features of Twixor for enhancing workflow efficiency and customer interaction ease.
  • Users value Twixor's efficiency in automating responses and ensuring seamless communication for better customer service.
  • Users enjoy Twixor's AI accessibility, enabling non-coders to easily create and manage their own AI bots.
Cons
  • Users find the learning curve challenging, needing extra help and planning to effectively use advanced features.
  • Users find the steep learning curve of Twixor challenging, requiring extra training and time to master its features.
  • Users desire more customization options with Twixor, as the current features feel limited and require technical assistance.
  • Users find the difficult learning curve of Twixor challenging, seeking better documentation and onboarding support.
  • Users find Twixor's complex onboarding process time-consuming, requiring additional training and effort to master.

What Are Recent G2 Reviews of Twixor?

Stonly

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

Average Rating: 4.8/5.0

Total Reviews: 131

How Do G2 Users Rate Stonly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Stonly?

  • Seller: Stonly
  • Year Founded: 2018
  • HQ Location: Paris, FR
  • Twitter: @stonly
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 58% Small, 34% Medium

What Do G2 Reviewers Say About Stonly?

AI-generated summary from verified user reviews

Pros
  • Users praise Stonly for its incredibly user-friendly interface, making it easy to keep customers informed and engaged.
  • Users praise Stonly for its powerful and user-friendly features, along with exceptional support that enhances their experience.
  • Users appreciate the incredibly user-friendly nature of Stonly, making it easy to keep partners and customers informed.
  • Users find Stonly to be incredibly user-friendly, enhancing communication and simplifying updates for partners and customers.
  • Users value the easy implementation of Stonly, enabling swift setup and integration with existing systems.
Cons
  • Users note missing features like advanced widgets and multimedia support, though development is in progress.
  • Users note a lack of features, but find most needs met with ongoing development addressing the gaps.
  • Users find the time consumption in managing multiple widgets and requiring developer assistance frustratingly inefficient.
  • Users often face button issues that hinder functionality and usability in Stonly's interactive elements.
  • Users experience chatbot issues with Stonly, facing challenges in integration and functionality for improved support interaction.

What Are Recent G2 Reviews of Stonly?

What Are G2 Users Discussing About Stonly?

Leadoo

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

Average Rating: 4.7/5.0

Total Reviews: 113

How Do G2 Users Rate Leadoo?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Leadoo?

Who Uses This Product?

  • Who Uses This: Marketing Manager
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 53% Small, 37% Medium

What Do G2 Reviewers Say About Leadoo?

AI-generated summary from verified user reviews

Pros
  • Users value Leadoo for its interactive bots and insightful analytics, enhancing lead generation and site engagement effectively.
  • Users commend Leadoo for its helpful customer service and engagement, significantly enhancing customer interaction and satisfaction.
  • Users appreciate the exceptional customer support from Leadoo, praising their engaged and agile partnership.
  • Users find Leadoo's ease of use remarkable, making implementation and functionality straightforward and enjoyable.
  • Users are thrilled with Leadoo's effective lead generation, experiencing significant growth in leads and site engagement.
Cons
  • Users find the dashboard messy and difficult to navigate, especially for routing leads and integration settings.
  • Users find difficult navigation in Leadoo, especially when accessing smaller settings and features infrequently.
  • Users experience integration issues with Leadoo that can complicate lead routing and overall functionality.
  • Users face a lack of integration with Leadoo, making it challenging to manage leads effectively and smoothly.
  • Users find the learning curve challenging, requiring time investment despite its overall ease of understanding.

What Are Recent G2 Reviews of Leadoo?

What Are G2 Users Discussing About Leadoo?

Zowie

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Zowie?

  • Seller: Zowie Inc.
  • Year Founded: 2019
  • HQ Location: New York
  • Twitter: @ZowieAI
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users find Zowie's platform intuitive and easy-to-use, enhancing their efficiency with quick implementation and tailored support.
  • Users value the efficient and fast implementation of Zowie, with a professional team addressing all their needs.
  • Users value the efficient automation in Zowie, praising its fast implementation and tailored solutions for e-commerce.
  • Users value the responsive customer support and ease of use, enhancing their overall Zowie experience.
  • Users appreciate Zowie's efficient automation, which simplifies customer inquiries and enhances overall response speed.
Cons
  • Users highlight the limited features of Zowie, especially regarding reporting and integration with other tools.
  • Users note the missing features in Zowie, especially in reporting, BI integration, and chatbot management across markets.
  • Users report bugs and technical errors, leading to delays in resolution that frustrate the overall experience.
  • Users find the UI complexity of Zowie can become messy with more intricate workflows, leading to a less smooth experience.
  • Users desire more accessible data in Zowie for instant feedback, as initial data extraction was challenging.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 155

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 44% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive omni-channel support of Webex Contact Center, enabling seamless customer interactions across various platforms.
  • Users appreciate the ease of use of Webex Contact Center, benefiting from its intuitive interface and seamless administration.
  • Users appreciate the excellent call quality and intuitive interface of Webex Contact Center, enhancing their overall experience.
  • Users highlight the efficiency of Webex Contact Center, appreciating its seamless integration and ease of management.
  • Users appreciate the seamless omni-channel integration of Webex Contact Center for effective customer interaction across various platforms.
Cons
  • Users often face integration issues with Webex Contact Center, leading to frustration and inefficiencies in workflow.
  • Users find the limited customization options in Webex Contact Center hinder adaptability and meeting specific business needs.
  • Users experience poor customer support with Webex Contact Center, facing delays and inconvenient follow-ups for issue resolution.
  • Users experience slow loading during high call volumes, affecting workflow and causing frustrations with the system's responsiveness.
  • Users find the complex features of Webex Contact Center can hinder intuitive use and affect agent efficiency.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

HappyFox Chat

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate HappyFox Chat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind HappyFox Chat?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Internet, Marketing and Advertising
  • Company Size: 72% Small, 26% Medium

What Are Recent G2 Reviews of HappyFox Chat?

Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Average Rating: 4.3/5.0

Total Reviews: 53

How Do G2 Users Rate Jitbit Helpdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Jitbit Helpdesk?

  • Seller: Jitbit Software
  • Year Founded: 2004
  • HQ Location: Edinburgh, Scotland
  • Twitter: @jitbithelpdesk
    350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 66% Medium, 26% Large

What Do G2 Reviewers Say About Jitbit Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Jitbit Helpdesk, tailoring the ticketing system to meet their specific needs.
  • Users value the customization of Jitbit Helpdesk, allowing tailored solutions for their unique ticketing needs.
Cons
  • Users find Jitbit Helpdesk's old school design and limited features hinder scalability compared to pricier alternatives.
  • Users note the limited features of Jitbit Helpdesk compared to pricier alternatives, affecting overall usability and scalability.
  • Users criticize Jitbit Helpdesk for its poor performance, citing outdated design and limited features compared to competitors.

What Are Recent G2 Reviews of Jitbit Helpdesk?

What Are G2 Users Discussing About Jitbit Helpdesk?

Willdesk

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all stages of their business growth. With Willdesk, empower your support team to automate repetitive tasks, personalize interactions, and deliver an exceptional experience that delights customers. Willdesk helps you streamline complex support tasks, making it easier than ever to exceed customer expectations and drive satisfaction."

Average Rating: 4.9/5.0

Total Reviews: 14

How Do G2 Users Rate Willdesk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Willdesk?

  • Seller: Willdesk
  • Year Founded: 2014
  • HQ Location: 8 The Green SteA, Dover, Kent, DE, 19901
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About Willdesk?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Willdesk, highlighting their quick and friendly assistance.
  • Users appreciate the fast and helpful support from Willdesk, making it easy to integrate and customize their stores.
  • Users appreciate the seamless integration of Willdesk with Shopify, valuing its user-friendly interface and helpful features.
  • Users love the easy navigation of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.
  • Users enjoy the navigation ease of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.
Cons
  • Users find the monthly pricing high, which may deter some clients from using Willdesk effectively.
  • Users desire more layout customization options with Willdesk to enhance their user experience and flexibility.

What Are Recent G2 Reviews of Willdesk?

Chatwoot

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Chatwoot?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatwoot?

  • Seller: Chatwoot
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Chatwoot?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Chatwoot, allowing quick integration and efficient management of customer support.
  • Users value the seamless integration of Chatwoot with various channels, enabling efficient and unified customer support management.
  • Users appreciate the seamless chat functionality of Chatwoot, enabling efficient customer engagement across multiple channels.
  • Users enjoy the ease of use with Chatwoot, making implementation and integration a breeze for their teams.
  • Users value the easy implementation of Chatwoot, making it ideal for small teams seeking seamless chat support.
Cons
  • Users often face connectivity issues with Chatwoot's portal, leading to disruptions in their experience.
  • Users experience limited connectivity with Chatwoot, leading to occasional disconnections that disrupt their workflow.
  • Users experience technical issues with Chatwoot, including glitches and occasional disconnections during use.
  • Users experience occasional disconnection issues with Chatwoot, impacting their chat functionality and reliability.
  • Users report encountering frequent disconnections on Chatwoot's portal, impacting their communication efficiency.

What Are Recent G2 Reviews of Chatwoot?

What Are G2 Users Discussing About Chatwoot?

WotNot

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate WotNot?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 9.5/10 (Category avg: 8.5/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind WotNot?

  • Seller: WotNot
  • Year Founded: 2018
  • HQ Location: Ahmedabad, Gujarat
  • Twitter: @wotnot
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About WotNot?

AI-generated summary from verified user reviews

Pros
  • Users find WotNot's ease of use exceptional, making chatbot creation effortless even for beginners.
  • Users commend WotNot for its exceptional customer support, highlighting quick responses and helpful assistance throughout their experience.
  • Users love the helpful customer support from WotNot, ensuring a smooth and efficient chatbot integration experience.
  • Users commend WotNot for its seamless integrations, enhancing functionality with diverse tools and exceptional support.
  • Users love the ease of use and seamless integration of WotNot, making chatbot deployment effortless and efficient.
Cons
  • Users find integration issues frustrating, noting challenges when connecting WotNot with other platforms and tools.
  • Users see a lack of integrations as a challenge, affecting the ease of connecting with various platforms.
  • Users express concern over limited features, citing issues with integration, functionality, and documentation that hinder usability.
  • Users note several missing features in WotNot, impacting functionality and requiring developer input for advanced customizations.
  • Users face chatbot issues like integration delays and bugs, impacting overall performance and usability.

What Are Recent G2 Reviews of WotNot?

What Are G2 Users Discussing About WotNot?

ChatBeacon AIX 2026

AI-Powered Live Chat and Customer Service Software ⭑ Turn Every Customer Conversation Into a Smarter Outcome ChatBeacon AIX brings AI-powered customer service, live chat, and customer intelligence together in one unified platform. It helps organizations answer questions faster, support live agents, protect valuable opportunities, and deliver more personalized service across every customer conversation. https://www.chatbeacon.ai/ AI agents provide immediate answers using approved company knowledge. When a customer needs human assistance, the conversation can be routed to a live agent, with the customer’s information, conversation history, and reason for the inquiry already available. This creates a smoother experience for the customer and gives the agent the context needed to help without asking the customer to start over. ChatBeacon AIX allows customer service, sales, and digital teams to automate routine questions while keeping live agents involved when personal attention, judgment, or specialized knowledge is needed. AI and live support work together on one platform rather than operating as separate, disconnected systems. ⭑ What Makes ChatBeacon AIX Different ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM is a customer conversation history and context feature built into ChatBeacon AIX. It helps live agents recognize returning website visitors, review previous conversations, understand earlier questions, and continue the relationship without treating every interaction like the first. By giving agents access to relevant customer history, ChatBeacon Recall CRM helps customer service and sales teams provide faster, more informed, and more personalized support. ❇️ ChatBeacon Cue ChatBeacon Cue is an AI assistant for live chat agents. It analyzes the current customer conversation and helps agents respond faster by suggesting relevant answers and surfacing information from approved company knowledge. The live agent remains in control and decides which response to send. This allows teams to benefit from the speed of AI while preserving human judgment and oversight. ❇️ AI Escalation AI Escalation moves a customer from an AI agent to a live agent or the appropriate team when human assistance is needed. The customer’s question, contact information, conversation history, and reason for escalation can remain available during the handoff. This helps the agent understand the issue more quickly and prevents the customer from having to repeat information or restart the conversation. ✅ Key Benefits * Resolve More Customer Questions: ChatBeacon AIX helps organizations provide fast, consistent answers to routine and frequently asked questions, including during times when live agents are unavailable. * Improve Live Agent Productivity: AI can handle repetitive conversations and help agents locate relevant information more quickly. This allows live teams to spend more time on complex questions, sensitive situations, and higher-value customer needs. * Create Better AI-to-Human Experiences: Customers can move from AI assistance to live support without losing important conversation details. Agents receive more context at the beginning of the interaction, which can reduce delays and improve the overall experience. * Protect Leads and Service Opportunities: ChatBeacon AIX can engage website visitors, collect important information, and route valuable conversations to the appropriate agent, department, or workflow. * Deliver More Personalized Support: Customer history and previous conversations help teams recognize returning visitors and respond with a better understanding of their needs. * Manage Customer Conversations in One Platform: Organizations can manage AI agents, live agents, routing, reporting, customer context, and engagement tools from one centralized environment. ✅ Key Features * AI-Powered Customer Service: AI agents answer customer questions using approved company content, business information, and knowledge sources. * Live Chat Software: Website visitors can connect with live agents for real-time customer service, sales, and support. * Seamless AI-to-Live-Agent Handoff: Customers can move from AI assistance to a live person while preserving the conversation and important customer details. * AI Assistance for Live Agents: Agents can receive suggested responses, relevant information, customer context, and AI-generated conversation summaries. * Co-Browse and Screen Sharing: Agents can help customers navigate websites, complete forms, understand online processes, and resolve complex issues visually in real time. * Proactive Chat Engagement: Organizations can invite visitors to chat at important points in the customer journey based on website activity and behavior. * Lead Capture and Conversation Routing: ChatBeacon AIX can collect visitor information and direct conversations to the appropriate person, department, or workflow. * Visitor Monitoring and Customer Context: Agents can view useful information about website activity, previous interactions, and customer needs before or during a conversation. * Conversation Transfers: Chats can be transferred between agents and teams while preserving important conversation information. * SMS and Digital Messaging: Organizations can continue customer conversations beyond the website and provide additional ways for customers to connect. * AI-Generated Summaries and Reporting: ChatBeacon AIX can summarize conversations and provide insight into customer questions, agent activity, AI performance, and service trends. * Customizable Chat Experiences: The chat interface, branding, messaging, routing, AI behavior, and workflows can be configured to fit the organization’s customer experience. * Centralized Administration: Administrators can manage AI agents, live agents, conversations, routing, reporting, and platform settings from one environment. * Cloud and On-Premise Deployment: Organizations can choose cloud or on-premise deployment based on their infrastructure, security, compliance, and data-control requirements. ⭑ Built for Organizations That Need More Than a Basic Chatbot ChatBeacon AIX is designed for organizations that need AI automation and live human support to work together. It provides the speed of AI, the judgment of live agents, and the customer context needed to deliver more effective service. The platform is well suited for customer service, sales, financial services, healthcare, higher education, government, and other industries where accuracy, security, personalization, and access to human support remain important. ⭑ About ChatBeacon ChatBeacon AIX is developed by SmartMax Software, Inc., a U.S.- based software company with more than two decades of experience building live chat, customer engagement, and real-time support technology. Since 2005, ChatBeacon has helped organizations connect with customers online, support live service teams, and manage complex digital conversations. ChatBeacon AIX builds on that experience by combining AI automation, live human support, customer history, agent assistance, and real-time engagement tools in one unified customer service platform.

Average Rating: 4.6/5.0

Total Reviews: 59

How Do G2 Users Rate ChatBeacon AIX 2026?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind ChatBeacon AIX 2026?

  • Seller: SmartMax Software
  • Year Founded: 1993
  • HQ Location: Tulsa, US
  • Twitter: @chatbeaconai
    894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 68% Medium, 53% Small

What Are Recent G2 Reviews of ChatBeacon AIX 2026?

What Are G2 Users Discussing About ChatBeacon AIX 2026?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026