They pull out all order history for each customer so there is no need to look up into Shopify which is so handy.... You are also able to manage more incoming messages from your customers from different sales channels which is great too. But...Described below.

MyAlice is a good system that can be used to manage multiple modes of communication in a single dashboard, Manage access to the team members with the dashboard. Having the integrations like WhatsApp, Mobile App Plugin, Messenger and Instagram Chat give full control over the shop

- Fast integration and multi-platform integration. My website uses Woocommerce, it only takes 2 minutes to connect my store with MyAlice. In addition, I have also connected my Fanpage. - I can use MyAlice on both web browser and mobile phone * The features that I like and are most useful to me, save me a lot of time: - Search all orders of customers who are chatting - Search and send suggested products directly to the chat box. - Create orders directly while chatting with customers - Automatically suggest products based on keywords when chatting. In addition, it is easy to set up smart auto-reply. * There's so much more and I love MyAlice