G2

Emmanuel A.

Web Maire

Small-Business (50 or fewer emp.)

3/16/2022

"Since I've started using MyAlice, it has definitely saved me a lot of time"

4.5/5

What do you like best about MyAlice?

The most helpful thing about MyAlice is that it brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform. This makes it easy to sell and support on the go. Anytime. Anywhere. Another upside of using MyAlice is that it integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

There is not much that I can think of that is unfavorable about MyAlice. It definitely makes managing customer support and sales a lot easier, especially when it is all in one place. I would imagine that for businesses with bigger teams, the ticketing system could be helpful for collaborating and managing customer conversations more effectively. Additionally, the automatic reporting feature could be really useful for taking better decisions about the business. All in all, I have nothing bad to say about MyAlice! Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

MyAlice has helped me to manage my e-commerce orders, view customer details, and save time on support. I have also been able to generate reports on users, sales, agent efficiency, and customer ratings. This has allowed me to take better decisions for my team. As a result, I have seen an increase in sales and a decrease in the amount of time I spend on support. Review collected by and hosted on G2.com.