--- title: WotNot Reviews meta_title: 'WotNot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how WotNot works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 102 scale: '5' date_modified: '2026-06-24' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # WotNot Reviews **Vendor:** WotNot **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.6/5.0 **Total Reviews:** 102 ## About WotNot WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. ## WotNot Pros & Cons **What users like:** - Users find WotNot's **ease of use** exceptional, allowing effortless creation and integration of chatbots for beginners. (25 reviews) - Users highlight the **exceptional customer support** of WotNot, noting quick responses and helpful assistance throughout their experience. (20 reviews) - Users appreciate the **helpful support** from WotNot, enhancing their experience with quick responses and effective solutions. (19 reviews) - Users value WotNot for its **seamless integrations** , enhancing their chatbot experience with various tools and platforms. (18 reviews) - Users commend the **user-friendly interface** and **seamless integrations** , enhancing their chatbot creation experience with WotNot. (16 reviews) - Easy Integrations (14 reviews) - Easy Setup (14 reviews) - Simple (13 reviews) - Intuitive (12 reviews) - Implementation Ease (10 reviews) **What users dislike:** - Users often face **integration issues** with WotNot, requiring patience and persistence when connecting to other platforms. (7 reviews) - Users find a **lack of integrations** with new AI tools a limitation, affecting ease of use and flexibility. (5 reviews) - Users find WotNot has **limited features** , such as lacking adequate SDK integration and essential automation workflows. (5 reviews) - Users find the **missing features** of WotNot, like integration limitations and advanced customizations, hinder their overall experience. (4 reviews) - Users face **chatbot issues** such as hanging errors, limited backend access, and maturing features that hinder implementation. (3 reviews) - Limitations (3 reviews) - Limited Customization (3 reviews) - Bot Functionality (2 reviews) - Chatbot Limitations (2 reviews) - Chat Functionality Issues (2 reviews) ## WotNot Reviews ### 1. WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder **Rating:** 4.0/5.0 stars **Reviewed by:** Zaid B. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about WotNot?** WotNot is very easy to use and helps us build chatbots quickly without heavy development. The flow builder is intuitive, the platform is stable, and it supports practical integrations. It significantly reduced the time needed to deploy conversational experiences and iterate based on feedback. **What do you dislike about WotNot?** Some advanced customization requires more flexibility, and a few integrations could be improved with deeper native support. Also, more detailed analytics and reporting options would be helpful for tracking user journeys and conversion performance. **What problems is WotNot solving and how is that benefiting you?** WotNot helps us automate customer interactions and handle repetitive inquiries efficiently. It improves response time, reduces workload on support teams, and provides a consistent user experience. This allows our teams to focus on higher-value tasks while maintaining better customer satisfaction. ### 2. AI Chatbots and Automations driving Real Operational Impact **Rating:** 4.5/5.0 stars **Reviewed by:** Ojas K. | Senior Growth Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about WotNot?** Bot Builder combined with AI Agents and real-time API calling. The automation feature is great as well to capture insights. Live chat integration makes it easy to blend automation with human. Support tickets are handled promptly and resolved efficiently **What do you dislike about WotNot?** A few features we needed took time to mature. Voice bot support with Indian numbers, SDK-based chatbot integration, and occasional automation workflows stopping midway were challenges. However, the team was responsive and actively worked on improvements. **What problems is WotNot solving and how is that benefiting you?** Before WotNot, most of our customer queries were handled with limited AI support, resulting in slower response times and heavy dependency on human agents. With WotNot, we built and scaled TIA along with multiple AI-driven workflows to automate enquiry capture, intent routing, follow-ups, online villa booking, and ticketing system. This reduced manual support dependency by 40–45%, improved response times, enabled 24/7 availability, and helped us maintain a 4.6 CSAT while efficiently scaling conversation volumes. ### 3. Intuitive Bot Builder with Powerful Webhook/API Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Anh L. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about WotNot?** We’ve been using WotNot as the chat interface layer for a custom AI-powered ecommerce assistant, and overall it’s been a solid platform. The visual bot builder is intuitive and easy for non-technical teammates to manage basic flows and copy changes. Live chat + human handoff is reliable and straightforward to configure. Webhook/API integrations are the strongest part of the platform — they make it possible to plug WotNot into a custom backend and external AI logic, which is critical for advanced use cases. **What do you dislike about WotNot?** The documentation could be improved. Sometimes the chatbot hangs due to an error, and it can be hard to debug. **What problems is WotNot solving and how is that benefiting you?** Customer service ### 4. Exceptional Support and Seamless Integrations with Wotnot **Rating:** 5.0/5.0 stars **Reviewed by:** Mads Ingemann B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about WotNot?** Wotnot is exactly the partner you need for this kind of tool. They helped us build the service with many integrations and even took meetings with all integration partners and helped fix mistakes we made in our own integration tool. **What do you dislike about WotNot?** When understanding the limitations of a chat bot, there is no real critiques here. **What problems is WotNot solving and how is that benefiting you?** We needed a service provider that could give us the actual bot but also have it be easy to work with for our non-tech team but still support heavy integrations - this done with a great and kind team. ### 5. Great Support and Pricing, But Bot Builder Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Suman S. | Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about WotNot?** The best thing about WotNot is how seamlessly the WotNot platform integrates with our tools. Their support team is also incredibly responsive and always ready to resolve any queries we have. **What do you dislike about WotNot?** The bot builder tool could use some improvements, as it occasionally lags. Additionally, there is currently no option to integrate our own AI agent as a plugin, which is a limitation. **What problems is WotNot solving and how is that benefiting you?** Wotnot is helping us address our customer support challenges by allowing us to route tickets through the Wotnot bot. Tickets that require agent intervention are seamlessly handed over to our system for resolution by a human agent. At present, all three of our brands are operating with the Wotnot bot, and it manages about 60% of incoming queries, while the remaining queries are handled by human agents after handover. ### 6. Easy Bot Creation with Strong Team Interaction Visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Takudzwa J. | Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about WotNot?** It's easy to create the outbound and inbound bots. As a team leader, I have visibility of my team's interactions with contacts that they reach out to. **What do you dislike about WotNot?** The labels feature under live chat mixes the chats of different agents and does not allow separating the labels by agents. **What problems is WotNot solving and how is that benefiting you?** WotNot automates the WhatsApp messages we send to our contacts, removing the manual process of checking who didn't respond and who didn't receive messages before resending. This gives the SDRs more time to focus on other things that require more manual work. ### 7. Easy to use chatbot platform **Rating:** 4.0/5.0 stars **Reviewed by:** Manjusha . | Sr. Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about WotNot?** Very User Friendly Platform, even a layman can build and deploy the chatbot without facing any difficulties. Integration may take time but most of the features are easy to understand. **What do you dislike about WotNot?** Integrations may take time and regular updates about the product. **What problems is WotNot solving and how is that benefiting you?** Users are more interested to get the responses instantly. Wotnot chatbot helping us to reduce the manual intervention by answering all the questions. ### 8. Easy to Get Started and Quickly Build a Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Randy W. | Founder | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about WotNot?** The ease of use in getting started. It doesn't take much to build a knowledgebase and deploy a simple solution. **What do you dislike about WotNot?** File size restrictions were initially an issue however the team worked to identify and provide a solution. **What problems is WotNot solving and how is that benefiting you?** WotNot helps engage users and provide relevant information to their basic queries. ### 9. Excellent Product Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about WotNot?** In my experience, the support team and the user interface are the best. **What do you dislike about WotNot?** I would like to be able to test out multiple different models at once to see how well they perform and I would like to have access to more Gemini models. **What problems is WotNot solving and how is that benefiting you?** We had users submit issues to a comment form before - very few used it. now that we have wotnot, they ask that chatbot questions which gives us insights about our site. ### 10. Great tool, with even greater customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Titus C. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about WotNot?** We were looking for a WhatsApp chatbot solution that can also be scaled on Facebook or on our website. We wanted a solution that can easily be integrated with our database, something that is easy for anyone to set up and manage, without a consistent dev support. The combo between WotNot's features and WhatsApp flows was the winner for us. Take this and add an extraordinary customer support, super proactive and helpful and you get a really good customer experience. We're very happy about our experience with WotNot and we hope that the bot will bring a lot of benefits to our users. **What do you dislike about WotNot?** We've had some issues with connecting WotNot with the WhatsApp API, but we had an amazing customer support experience and fixed everything on a call. **What problems is WotNot solving and how is that benefiting you?** We were looking for a WhatsApp chat bot solution that would combine the use of WhatsApp flows for specific forms and use cases that we have, with sending that data into our database through API. ### 11. Great service, both the platform and the support team **Rating:** 5.0/5.0 stars **Reviewed by:** Mariano L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about WotNot?** The bot is really easy to set up even though it has a lot of options and integrations. The customer team support was great, before, during and after implementation. WotNot was just what we were looking for and it delivered! We really needed a feature that the app didn't have but when we explained it to the sales team they got is in contact with the developers team and they were able to add this feature with no extra cost. **What do you dislike about WotNot?** Nothing to dislike so far it's been great! **What problems is WotNot solving and how is that benefiting you?** The posibility to offer our customers a whatsapp bot and whatsapp live chat. ### 12. Great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Steph O. | Senior Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about WotNot?** We have the ultimate plan with Wotnot and can't fault them. They've been incredibly helpful with designing, implementing and managing our chatbot. They respond very quickly and I wouldn't hesitate to recommend them to others. **What do you dislike about WotNot?** We don't have full access to the backend of our website, so are unable to copy and paste the code to implement the chatbot on pages across our site. **What problems is WotNot solving and how is that benefiting you?** 1. Reduce the amount of time it takes for Chevening applicants to find answers to generalised queries about the Chevening scholarships programme from up to 5 working days to a few seconds. 2.Reduce the number of queries coming in via the contact us page of our website during the open application period by 25%, reducing the time taken for staff to respond. ### 13. Wotnot.io: A Great Chatbot Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Parminder S. | Head IT Department, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about WotNot?** Wotnot.io is a fantastic platform for creating chatbots without any coding knowledge. The interface is intuitive, and I love how customizable the templates are. It integrates smoothly with CRMs and other tools, which makes automating workflows so much easier. The analytics feature is a huge plus, and their support team is super responsive and helpful. **What do you dislike about WotNot?** Although it’s a great tool,some of the more advanced customizations aren’t as "no-code" and they need a developer’s input. Also, it took me a little while to figure out how to use some features, so better tutorials or onboarding guides would be nice. **What problems is WotNot solving and how is that benefiting you?** Wotnot.io has made it so much easier for our patients to book appointments directly through WhatsApp without needing any manual input. It’s been a huge help in reducing the call load on our call center, especially for appointment-related queries. ### 14. Excellent platform for Whitelabel **Rating:** 5.0/5.0 stars **Reviewed by:** Alberto N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about WotNot?** The support is amazing. The number features, usability and scalability has been developed very well. Wotnot system removes having to build and manage all the functions of ai chatbots and integratioins with apps **What do you dislike about WotNot?** We have had no negative experience or dislike with Wotnot or the system. **What problems is WotNot solving and how is that benefiting you?** Wotnot solves the problem of having an ai chatbot on our clients websites. It bring all the bots and data into 1 central location and makes it easy to manage them. ### 15. WotNot offers Simplicity and Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Tobias Z. | IHK Certified AI Manager / Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about WotNot?** The platform is easy to use and under constant improvement. The team behind WotNot.io offers excellent customer support, leaving no question unanswered. We see WotNot as a powerful ally on our road to long-term automation and AI integration, while maintaining GDPR compliance. **What do you dislike about WotNot?** Using WotNot for over a year now, we have not encountered any issues that could not be fixed by sending a short support ticket request. **What problems is WotNot solving and how is that benefiting you?** Handling large amounts of tickets in support and filtering requests based on their input, as well as answering a majority of them automatically. ### 16. Clean UI and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago A. | Operations/IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about WotNot?** I'm a developer and the way WotNot's easy to use interface works is very impressive. The ease of implementation and integration by just copying and pasting some simple html is nice. One of the features I really like is the way you can train the AI model. Just adding URLs and off it goes to learn. Also their customer support and videos has been very helpful. I look forward to presenting this solution to my upper management. I see lots of potential in how it can assist us with our high volume of customers. **What do you dislike about WotNot?** I really haven't seen any downside yet. This product was designed very well and intuitive. **What problems is WotNot solving and how is that benefiting you?** We are a government agency that deals with the public. We have a high volume of calls but little personel to deal with the volume. The ChatBots gives us a great way to offer level 1 support to the high volume of people we serve. ### 17. WotNot stands out from the pack **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about WotNot?** I’m a Senior Content Designer consulting for some of the largest companies on the planet. I’ve been going through the AI learning curve on various projects checking out a variety of chatbot platforms. My goal was to have a few to recommend to the companies that I work at and to expand my new skills in conversation design. So far, WotNot stands out from the pack. You can start with their BotBuilder by modifying a template and learning their platform in real-time with their test button. Unlike other platforms, you can work through a variety of user journeys and focus on the conversational design without being distracted by an overly complex platform. When you’re ready to put the working chatbot on your website, you simply install one line of code under the body tag. From there, you can keep making updates to the content and flows of the chatbot on the WotNot dashboard, without updating the code on your website. There are many features with calendars, team selections, and human handoffs. WotNot also integrates directly into Google, WhatsApp and Slack. I will be exploring their AI Studio with a ChatGPT integration next. **What do you dislike about WotNot?** I think the the pricing structure could be improved so that developers can try more features in the free or lower cost version. **What problems is WotNot solving and how is that benefiting you?** Customer engagement. ### 18. An Exceptional Chatbot Platform with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tawa A. | Data Automation Analyst, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about WotNot?** WotNot has exceeded my expectations in building and deploying chatbots, especially with the seamless integration of ChatGPT for enhanced conversational capabilities.WotNot offers an exceptional user experience, making it effortless for beginners, with smooth implementation, outstanding and highly responsive customer support. Its reliability ensures regular use, and the platform boasts robust features, seamlessly integrating with other softwares. **What do you dislike about WotNot?** While WotNot has been an excellent choice, there's always room for improvement. The platform could benefit from more template options for a broader range of use cases. **What problems is WotNot solving and how is that benefiting you?** WotNot effectively addresses the challenges of creating and deploying chatbots by providing an intuitive platform with seamless integration capabilities, easing the process for beginners like me. The outstanding customer support ensures prompt assistance, contributing to a smoother experience. The continuous updates and robust features enhance the platform's functionality, allowing for reliable and regular use. Overall, WotNot simplifies complex chatbot development, saving time and effort while delivering exceptional results. ### 19. Easy to use Chatbot Generator with an Excellent Support Staff at the Ready **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about WotNot?** Up and running with a usable Chatbot within hours. The AI Studio makes training new documents a ease. Deploying changes is instantaneous. Support staff is top notch. **What do you dislike about WotNot?** It would be helpful to have change logging and rollback capabilities when single bot is administered by more than one person. **What problems is WotNot solving and how is that benefiting you?** Internal employee questions are answered without the need to involve additionl staff. ### 20. Exceptional Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about WotNot?** I find the exceptional usability of WotNot to be its standout feature. The user-friendly interface and smooth navigation significantly enhance the overall experience. Additionally, the intuitive design makes interactions seamless, contributing to a positive and efficient user journey. **What do you dislike about WotNot?** At this time, there are no disappointments. I have not encountered any issues or drawbacks with WotNot so far. **What problems is WotNot solving and how is that benefiting you?** WotNot is addressing the automation of compliance processes, providing a streamlined and efficient approach. This automation has significantly benefited by saving time, reducing errors, and ensuring a more reliable and compliant workflow. ### 21. Chatbots for support **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about WotNot?** I'm in love with the UI of WotNot which is so simple and easier to navigate. We build chatbots for client's businesses, for example, to track orders, and provide support if needed. It has builtin live chat option as well, so if the bot fails to help the customer, then the support agent will jump into the conversation. **What do you dislike about WotNot?** There is nothing to dislike about the platform, it is great to work with the team, and they are friendly and always ready to help. **What problems is WotNot solving and how is that benefiting you?** Instead of having support agents always online to provide support to customers, we build chatbots and automate things with data. WotNot helps us to build chatbots to track orders, provide order details, and answer questions. It helps us and our clients to save more than 4 hours a day. ### 22. Versatile and user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about WotNot?** The bot builder is very intuitive and versitile, allowing you to build complex bots with ease. The ability to fully customize the chat widget makes integrating with existing website themes easy and profressional. **What do you dislike about WotNot?** Free trial is very limited, making it hard to know if its the right product for the job. **What problems is WotNot solving and how is that benefiting you?** Providing lead collecton ability for buyer that are not ready to fully commit. ### 23. bots talking for us **Rating:** 4.5/5.0 stars **Reviewed by:** Anabelle R. | Sales Marketing Management, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about WotNot?** Without a doubt, WotNot is an intelligent and modern tool that helps us with communication with the client to make it faster and not have to answer questions that are repetitive at times. It is very productive to have WotNot because it is available 24 hours a day and 7 days a day, it is capable of responding in any language and its price is very affordable. sets a high standard in representing customer service that has been noted with sales and service feedback **What do you dislike about WotNot?** I cannot write something that I dislike because I have never noticed any kind of inconvenience that has failures in the system **What problems is WotNot solving and how is that benefiting you?** Innovative, modern and technological that improved time to automate conversations and helps to spend time on other types of tasks ### 24. WotNot NoCode Chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Yash D. | Senior Software Engineer II, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about WotNot?** - Wotnot provides very simple interface to create chatbots with its flow builder. - They support so many integrations like google calender, google sheets, calendly etc. - Live chat section is simple and user friendly - The support team is too quick to answer all of your queries and truly help you with the platform. **What do you dislike about WotNot?** WotNot is truly a wonderful tool to build chatbots. but if they increase the number of integrations for newly released AI tools and platforms, that would be great. **What problems is WotNot solving and how is that benefiting you?** The one thing that i love most about wotnot is its FAQ builder, where you can train the chatbot using knowledge based from failed phrase. The integration with facebook and whatsapp allows users to chat with the bot from those social media platforms directly. ### 25. WotNot - Easy to create - No code chatbot platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bansari T. | Software company, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about WotNot?** One of my most favourite feature of wotnot is "Bot Builder". I can easily create chat bot flow with all types of dialog as input, multi media messages, options, cards, book event, create leads. It's so easy to use product. **What do you dislike about WotNot?** So far, I love everything about wotnot. I am observing that Performance is also improved. Bot is providing response fast. Human handover feature is so useful and agent can chat live with end user. **What problems is WotNot solving and how is that benefiting you?** Getting leads is so much fast and easy using wotnot chatbot. It is asking for user details to end user in our website and create lead in salesforce, hubspot etc. It can also send me chat transcript on email. Love the WotNot. ### 26. Easy to use, advanced chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica P. | Consulente social media e marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about WotNot?** Possibility of building a very advanced chatbot Ease of Use Ease of Implementation Customer Support **What do you dislike about WotNot?** There is no possibility to reopen the same chat if the customer writes again after 24 hours **What problems is WotNot solving and how is that benefiting you?** Wotnot allows us to prequalify the lead ### 27. Easy, Accessible & Free: Love using WotNot **Rating:** 5.0/5.0 stars **Reviewed by:** Tamzid R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about WotNot?** • It's free and easy to integrate • User-friendly Logic Building Interface • No. of Features it has **What do you dislike about WotNot?** • The Logo • Somethings some little bugs, here and there **What problems is WotNot solving and how is that benefiting you?** • Messeager Handling on Facebook ### 28. Great tool to create advanced decisione trees in an easy way **Rating:** 4.5/5.0 stars **Reviewed by:** Elia P. | Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about WotNot?** - Designing tool, very flexible and easy - Really easy to setup and connect to different tools - Works well on Whatsapp - Affordable Price - Great Support - Custom integrations made easy **What do you dislike about WotNot?** - Zapier integration is lacking testing data - Native integrations are helpful just to send data and not to retrieve data - It is not possible to copy part of one bot inside other bots - A feature like "kindly reminder" for people stuck in the middle of a decision tree, can be helpful **What problems is WotNot solving and how is that benefiting you?** We needed a chatbot to prequalify our customers to determine if they met all the requirements to access a particular type of financing. We found a great partner in Wotnot, as we can easily replicate the decision tree that our operators use when conducting a customer qualification interview. It took us a couple of days to set up (for a pretty complex bot regarding decision-making logic), and we achieved excellent results, especially by bringing the chatbot to WhatsApp. We needed to integrate the responses into our CRM, and we could do so using Zapier. Through Wotnot, we removed some low-value-added work from our operators, allowing them to focus on more critical tasks. ### 29. First Review w/o Full Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about WotNot?** I like the interaction and how much the compqny calls about the data, and is willing and able to engage in the data collecting to bettert accomoadate. **What do you dislike about WotNot?** At this time I can not say that I have found any qualities about wot/not that I dislike. **What problems is WotNot solving and how is that benefiting you?** I am still in the Introductory phase of the whole thing, I would need extended time to evaluate that area. ### 30. Bot program to automate conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Gilb M. | Co Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about WotNot?** It is perfect for small businesses that, with its free version, allows you to experience how it is used before starting the payment. It is a highly collaborative program to automate tasks that take time by making them manual, such as the frequently asked questions that the client asks, not having them that you are answering because WotNot takes care of that and makes it perfect. **What do you dislike about WotNot?** Sometimes when integrating with other platforms it is difficult to do so, you have to be patient and keep trying **What problems is WotNot solving and how is that benefiting you?** It is an intelligent chatbot that has allowed us to assign tasks that it does automatically, helping us with the client who has a quick response. ### 31. Game-Changing Solution For Automated customers Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Babita C. | Search Engine Optimization Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about WotNot?** I love WotNot! It automates customer interactions, generates more leads, and scales customer support. The personalized experience, 24/7 availability, and intuitive bot builder are excellent. The done-for-you service is a bonus for optimizing conversation flow. Go for it!! **What do you dislike about WotNot?** WotNot can improve some functionalities, but other than that I have no dislike, WotNot is an invaluable tool our business needs, improving our efficiency and customer satisfaction. **What problems is WotNot solving and how is that benefiting you?** WotNot benefits us by addressing business challenges like lead generation, appointment booking, and scaling customer support. Overall it solves the problem of automating customer interactions at scale with Chabots. Highly Recommended! ### 32. Easy to use, very effective bot program, top notch support! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about WotNot?** It was easy to set up and then create a different bot for a specific page on our web site. It used to take a human to do this, but now, whala, it's automated! **What do you dislike about WotNot?** It wasn't entirely obvious to me how to create the second specific bot and then deploy it, but after a few minutes of super helpful support, it was very easy, just took me a minute. **What problems is WotNot solving and how is that benefiting you?** I believe this will generate more inquiries and even make it fun for the visitor to interact with the bot. The website is definitely more productive as a lead generation tool now. ### 33. WotNot is helping to improve communication in our healthcare system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about WotNot?** What I like about WotNot is the variety of features and functionality it offers. Integration with Salesforce Service Cloud has enabled us to streamline our interactions with patients and improve case management efficiency. The perfect synchronization of both platforms facilitated the follow-up of patient queries and improved the overall quality of our service. Furthermore, WotNot's artificial intelligence and machine learning have been a huge help to our healthcare system. The tool can understand natural language and provide accurate and timely answers to frequently asked questions. This has reduced the workload on our customer service teams, allowing them to focus on more complex cases requiring personalized attention. WotNot's multi-channel support is another highlight. The tool integrates seamlessly into various communication channels, such as our website and apps. This has enabled us to reach our patients across multiple platforms while maintaining a consistent experience across all touchpoints. Serving a diverse and multicultural community has also necessitated the ability to communicate in multiple languages. **What do you dislike about WotNot?** Despite its many advantages, we discovered some limitations when using WotNot. At times, scalability can be an issue. As our organization grew, we encountered some difficulties in adapting and scaling the WotNot implementation to meet our ever-changing needs. Although the WotNot support team has been responsive and helpful, we still anticipate scalability improvements. **What problems is WotNot solving and how is that benefiting you?** WotNot's integration with Salesforce Service Cloud, as well as it is artificial intelligence and machine learning capabilities and multi-channel capabilities, have significantly improved our marketing and customer service operations. The tool has proven to be effective in responding quickly and accurately to patient inquiries, allowing us to focus on more complex cases. Although scalability can be difficult at times, WotNot has been a powerful solution for problem-solving and improving communication in our healthcare system. ### 34. AI simplied to a helpful solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bill R. | Chief Solutions Officer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about WotNot?** Ease of setup and varied use according to your needs. **What do you dislike about WotNot?** Nothing at this time that I can think of **What problems is WotNot solving and how is that benefiting you?** Team training and knowledge for newer producers and team client support. ### 35. One of the best non-code chatbot platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat B. | Finance Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about WotNot?** It is really easy to build and implement a chatbot with its simple building block features. WotNot is excellent for small businesses that want to develop their first chatbot. **What do you dislike about WotNot?** There is nothing to dislike about WotNot except their pricing, which some may find a little steep. Apart from that, it is a great platform. **What problems is WotNot solving and how is that benefiting you?** Our business primarily depends on the WhatsApp chatbot, and with the help of Wotnot, we were able to build our first chatbot without any coding knowledge. It is fast, responsive and provides a lot of valuable insights. ### 36. task automator **Rating:** 4.5/5.0 stars **Reviewed by:** Rocky M. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about WotNot?** With the bots that are created specifically for certain tasks, they help to eliminate workload where most processes are automated, their creation is easy and if there is any problem, the support has extensive knowledge that helps to solve it quickly. **What do you dislike about WotNot?** My work team and I have had the satisfaction that everything is in perfect use every day without serious inconveniences. **What problems is WotNot solving and how is that benefiting you?** Reduced labor flow positively to use for other tasks that cannot be automated ### 37. Awesome No-code Chatbot builder **Rating:** 3.5/5.0 stars **Reviewed by:** Cephas A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about WotNot?** - Very easy to use App - Flexible pricing - Many good features to test even with the free subscription plan - Responsive Support Team **What do you dislike about WotNot?** - Make support avaible 24/7. Due to time difference between countries. **What problems is WotNot solving and how is that benefiting you?** - Inquiries from our customers - Payment facilitation - Customer aquisition ### 38. It does exactly what it should do **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about WotNot?** Easy to set up and the free version is very generous. You don't hit the (pay)wall every time you want to set something up. **What do you dislike about WotNot?** So far the only thing is the transfer of the ownership - I was the owner but I wanted to make my colleague an owner and you have to go through a ticketing system. However, I would consider this a minor hiccup. **What problems is WotNot solving and how is that benefiting you?** We set it up so our colleagues in other departments would not have to read the docs and they could ask freely, as many times they wish at anytime any questions about our product. ### 39. Best Chatbot platform for Automated Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about WotNot?** Wotnot has many unique features including Dashboard, Live chat, third-party integrations, and user-friendly UI. They provide multiple channels for chatbots In a single account so that You can manage everything on one platform. **What do you dislike about WotNot?** They are doing their best and I do not have any improvement to discuss. But yes they can add more integrations for different use cases. **What problems is WotNot solving and how is that benefiting you?** We were looking for a reliable platform to automate our customer support and provide service information to our website visitors. Wotnot helped us to achieve our goals. ### 40. Unconventional way to build and automate conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank S. | Assistant Manager - Business Transformation and Innovation, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about WotNot?** I love how helpful their sales teams were throughout the process. The sales team understood our challenge and proposed a custom-fit solution to us. Also, their chatbot builder is so easy to use, and our team was literally able to create over 30+ bots independently in a few weeks time. A bonus: WotNot also provides a dedicated customer success manager who is usually just a call away regarding any queries you might have about the product. **What do you dislike about WotNot?** Wouldn’t call it a dislike, but we have a vast workflow, which is very difficult to manage; if they can improve visualization or smooth handling, Then it would greatly benefit all customers. Though now they’ve released some new features to prevent this altogether. **What problems is WotNot solving and how is that benefiting you?** WotNot helped us create an Integrated knowledge center that assists us in troubleshooting and training and reducing the turnaround time to answer queries. ### 41. WotNot has a top-notch product and implementation team. The best! **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled A. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about WotNot?** I am awed by their implementation teams' dedication and responsiveness to getting our project executed. Our project with them also involved our IT partner, with whom they smoothly coordinated to deliver everything within the said timeline. We have evaluated several companies, and none came close to how WotNot helped us - cost and output-wise. **What do you dislike about WotNot?** Honestly, I have not found any major flaw in their product or performance that I would point out. The same goes for their implementation team, who worked in a flawless manner to get work done on time. **What problems is WotNot solving and how is that benefiting you?** We wanted to collect feedback from thousands of patients visiting our clinics across Saudi Arabia in a non-intrusive way. This was very important to us as we were gearing towards a massive expansion and didn’t want to compromise on our standardization of services across all our clinics. Using their outbound bots, we are proactively reaching out to 1000+ patients visting our clinics each day, and the inbound bots collect feedback on their experience in a personalized manner. WotNot built a custom logic specially for us so that the questions that were to be asked were fetched dynamically from our HIS system. All the data collected was also securely sent to our HIS in an encrypted manner for analysis and reporting. ### 42. One of the best chatbot experience **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea G. | Stratega digitale, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about WotNot?** Easy to set up and implement in essential functions, reliable and complete scaling to significant business. The free version is very good, and upgrading to the business version is a good value. Assistance is top-notch. **What do you dislike about WotNot?** The flow organization is a bit messy, even in automatic view. **What problems is WotNot solving and how is that benefiting you?** WotNot empowers our clients to find helpful information about us and our services and to get in touch with our business. ### 43. Reliable solutions with good programming structure **Rating:** 5.0/5.0 stars **Reviewed by:** Daleel J. | Technical Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about WotNot?** WotNot is best suited for the programming of complex program structures. Sub-flows can be inserted within a flow at any level, thus making allowing engineers and programmers to situate themselves with nice programming ethics. This principle also allows easy and fast debugging. Furthermore, WotNot team is very flexible. Its technical support team is very collaborative and helpful. They give assistance at every moment during the development of the project and satisfy all imposed specifications. **What do you dislike about WotNot?** The configuration of bots during their deployments is quite hectic for first-timers. The information panel is not fully described and tutorials and hardly available on the web. **What problems is WotNot solving and how is that benefiting you?** We are using WotNot to implement an automated chatbot to provide assistance to our clients, scattered in 125 countries all over the globe, for the first and second levels of electromechanical maintenance of our products. This solution would help to reduce the workload of our technical support engineers. ### 44. Really easy to use and create a very detailed bot **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Customer Service Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about WotNot?** Simple and easy to use. Very helpful and supportive team. Lots of options to create detailed bot. **What do you dislike about WotNot?** Trying to find something here and being picky - when navigating the bot builder, zooming in and out/panning about isnt that intuative. Search function makes up for this as can jump to nodes very easily. **What problems is WotNot solving and how is that benefiting you?** The chatbot is being used mainly as a support tool to assist our customers, helping provide better support and assistance out of normal working hours. ### 45. User friendly and nice programming structure **Rating:** 5.0/5.0 stars **Reviewed by:** Daleel J. | Technical support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about WotNot?** WotNot programming allows you to create sub-flows in a flow, therefore helping to maintain good programming ethics. In the event of debugging, the programmer can easily situate himself among all the blocks. **What do you dislike about WotNot?** The configuration for the deployment of the bot is not intuitive for people with little know-how in web programming. Unluckily, the steps panel is not enough to allow a proper configuration. **Recommendations to others considering WotNot:** Reliable solution **What problems is WotNot solving and how is that benefiting you?** We are using WotNot chatbot to provide a first and second level of electromechanical maintenance support to our clients present in 125 countries scattered all over the globe. The best feature that WotNot proposed to us is that we can provide different language options to help for better communication with the end-user. Furthermore, restricted access with some authentification can be applied to the chatbot, thus protecting our industrial solutions. ### 46. WotNot Bot for customer engagement **Rating:** 4.5/5.0 stars **Reviewed by:** ResumeKart. c. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about WotNot?** No code chatbot with analytics and wide range of KPIs to allow businesses to get a good perspective on customer engagement. Would recommend WotNot for its capabilities to enhance customer experience and building flexibility in the bot to allow users to deploy a wide range of tools for better customer service. **What do you dislike about WotNot?** Some advanced integrations are developmental and could not be experienced at the moment. **What problems is WotNot solving and how is that benefiting you?** There is no code bot building with ease of integration. It is a feature packed product with powerful tools to allow us to do more than what a traditional or an average bot is delivering. ### 47. Easiest to install chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about WotNot?** Simple drag-and-drop interface No coding required Chatbots without an IT team Integration with WordPress Extremely competitive price Integration with Whatsapp and other instant messaging platforms **What do you dislike about WotNot?** The only thing that can't be customized is hiding the logo in the basic price plans. The remove branding option is only available for the Business and Enterprise plan **Recommendations to others considering WotNot:** WordPress integration feature **What problems is WotNot solving and how is that benefiting you?** It's a chatbot for websites that helps me answer the most common questions of my customers. It's saved me a lot of time and hassle, and my customers seem to appreciate the extra level of customer service. I'd recommend it to anyone looking for an easy way to provide customer support. ### 48. Super professional & friendly no-code chatbot platform with an amazing support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie T. | Digital Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about WotNot?** Beside the fact I have been using few similar software's and WotNot is one of the best and my favorite chatbot for almost 1 year. I want specifically mention the no-code chatbot builder interface, chatbot analytics dashboard and their support team. Whenever I have some questions, big or small, I know WotNot's team is there to answer me quickly and with the most professional way. **What do you dislike about WotNot?** I don't have anything negative at this point. I like everything about WotNot. Hardik and his team always there if any issue occur while creating a bot. **Recommendations to others considering WotNot:** I highly recommend this tool for sure! **What problems is WotNot solving and how is that benefiting you?** I used WotNot to improve customer support and lead generation. It is the most complete solution, easy to use, quality for the price is incredible and we will continue using it, I feel part of the WotNot family and are happy to grow with them. ### 49. A nocode chatbot accessible and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Christophe T. | Consultant SIRH, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about WotNot?** Its chatbot building interface is very easy to use and intuitive. I was able to build a chatbot in less than 90 minutes. **What do you dislike about WotNot?** No integrated artificial intelligence function. We do not know and we do not see how the users' text can be exploited. **What problems is WotNot solving and how is that benefiting you?** I developed this chatbot for a non-profit association. I needed a chatbot with logical functions in its free/open version: This replaces a paid chatbot (botnation). Even if we cannot save data, we can send emails. Thank you. ### 50. Wotnot Making Customer Navigation Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about WotNot?** Wotnot is very easy to initiate and deploy on your website. It's very clean with the ability to design your own chatbot interface. **What do you dislike about WotNot?** At the early stages of implementing Wotnot, there isn't anything I've experienced yet that I do not like. **What problems is WotNot solving and how is that benefiting you?** As a Solopreneur, it is hard to answer all customer enquiries. Wotnot gives me the opportunity to guide customers to their required places on my website. ## WotNot Discussions - [How does WotNot's pricing model stand out compared to Intercom, Drift, Ada?](https://www.g2.com/discussions/how-does-wotnot-s-pricing-model-stand-out-compared-to-intercom-drift-ada) - 1 comment, 4 upvotes - [What are the unique features of WotNot that make it stand out?](https://www.g2.com/discussions/what-are-the-unique-features-of-wotnot-that-make-it-stand-out) - 1 comment, 3 upvotes - [What is the best way to use the product](https://www.g2.com/discussions/43000-what-is-the-best-way-to-use-the-product) - 1 comment, 3 upvotes - [Do you offer a white labeled version of WotNot to sell as our own SaaS?](https://www.g2.com/discussions/do-you-offer-a-white-labeled-version-of-wotnot-to-sell-as-our-own-saas) - 1 comment, 2 upvotes - [What benefits WotNot can provide to my company?](https://www.g2.com/discussions/what-benefits-wotnot-can-provide-to-my-company) - 1 comment, 1 upvote - [View WotNot pricing details and edition comparison](https://www.g2.com/products/wotnot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A07%3A36+-0500&secure%5Bsession_id%5D=014bf63c-5c80-4db6-959a-208bff678009&secure%5Btoken%5D=ac0d1e210f7c9b4090aa78c248720a2391d44251da8f2e28a9333034d27e0d89&format=llm_user) ## WotNot Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Calculator Studio](https://www.g2.com/products/calculator-studio/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## WotNot Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top WotNot Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Landbot](https://www.g2.com/products/landbot/reviews) - 4.7/5.0 (306 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews)