G2

Cluevest A.

Small-Business (50 or fewer emp.)

3/16/2022

"Omnichannel support for mystore"

4/5

What do you like best about MyAlice?

MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omnichannel support and can connect my all major social media channels like Whatsapp, FB messenger, Instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

MyAlice is a great tool, but I would like to see more integrations with other e-commerce platforms. Some of the main e-commerce platforms like Bigcommerce and Ecwid are already in their roadmap, and I hope they will continue to add more integrations. I would also like to have a wechat integration, so I can chat with customers who use wechat. Overall it is a great tool, and I am enjoying my experience with the tool. Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

MyAlice is helping me to process my support tickets faster, and I am saving a ton of time which I am utilizing to improve my other business processes. Every minute counts in today's world, and it is a great win. By saving time and utilizing it effectively I am more productive and increasing my business performance. Review collected by and hosted on G2.com.