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MyAlice Reviews & Product Details

The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk.

Seller

Alice Labs Pte. Ltd.

Languages Supported

English

Product Description

For e-commerce owners who also sell through social media and messaging channels, MyAlice is a SaaS solution that connects all their messaging channels, inventory, logistics, and payment in one window so that they can sell easily. Unlike our competitors who either provide live chat, chatbot solutions or e-commerce storefronts, MyAlice brings it all together so that our users can optimize every step of their e-commerce customer journey.

Overview by

Shuvo Rahman (Tech Entrepreneur | Founder & CEO of MyAlice)

Discussions

MyAlice Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Top-Rated Alternatives

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MyAlice Media

The all-in-one customer communication tool for for socially active Shopify and WooCommerce brands.

MyAlice Demo - Multichannel E-commerce Help desk

Get all the necessary customer information in your inbox to manage messages, comments, and e-commerce orders from one inbox.

Install a live chat in your e-commerce store to engage website visitors, answer queries and guide their shopping journey.

Create no-code chatbots for all your channels to ensure 24/7 support and resolve up to 60% of your customer queries in multiple languages.

MyAlice Demo - Real-time Analytics Dashboard

Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team.

MyAlice Reviews (28)

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Ted E.

Small-Business (50 or fewer emp.)

3/16/2022

"Looks good.. so far"

3.5/5

What do you like best about MyAlice?

MyAlice.ai is a great tool that helps you with your ecommerce customer support. Straightforward and is easy to setup. I recommend MyAlice.ai to anyone running an online retail business. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

There is currently no option to submit a simple email or ticket explaining my problem to the MyAlice team. The options are booking a call with their team or searching the Knowledge base. I don't always want to talk to support, so an option of sending an email which could be answered in 24 hours (or less) or raising a support ticket should be available.

WhatsApp Integration is currently available at a high price (sign on of 300 dollars followed by a monthly fee). The team has given us a roadmap and assured us that this will be rectified by april 2022. Review collected by and hosted on G2.com.

Emmanuel A.

Web Maire

Small-Business (50 or fewer emp.)

3/16/2022

"Since I've started using MyAlice, it has definitely saved me a lot of time"

4.5/5

What do you like best about MyAlice?

The most helpful thing about MyAlice is that it brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform. This makes it easy to sell and support on the go. Anytime. Anywhere. Another upside of using MyAlice is that it integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

There is not much that I can think of that is unfavorable about MyAlice. It definitely makes managing customer support and sales a lot easier, especially when it is all in one place. I would imagine that for businesses with bigger teams, the ticketing system could be helpful for collaborating and managing customer conversations more effectively. Additionally, the automatic reporting feature could be really useful for taking better decisions about the business. All in all, I have nothing bad to say about MyAlice! Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

MyAlice has helped me to manage my e-commerce orders, view customer details, and save time on support. I have also been able to generate reports on users, sales, agent efficiency, and customer ratings. This has allowed me to take better decisions for my team. As a result, I have seen an increase in sales and a decrease in the amount of time I spend on support. Review collected by and hosted on G2.com.

Cluevest A.

Small-Business (50 or fewer emp.)

3/16/2022

"Omnichannel support for mystore"

4/5

What do you like best about MyAlice?

MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omnichannel support and can connect my all major social media channels like Whatsapp, FB messenger, Instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

MyAlice is a great tool, but I would like to see more integrations with other e-commerce platforms. Some of the main e-commerce platforms like Bigcommerce and Ecwid are already in their roadmap, and I hope they will continue to add more integrations. I would also like to have a wechat integration, so I can chat with customers who use wechat. Overall it is a great tool, and I am enjoying my experience with the tool. Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

MyAlice is helping me to process my support tickets faster, and I am saving a ton of time which I am utilizing to improve my other business processes. Every minute counts in today's world, and it is a great win. By saving time and utilizing it effectively I am more productive and increasing my business performance. Review collected by and hosted on G2.com.

Thang N.

Marketing Team Lead

Small-Business (50 or fewer emp.)

3/16/2022

"Excellent customer support platform"

5/5

What do you like best about MyAlice?

- Fast integration and multi-platform integration. My website uses Woocommerce, it only takes 2 minutes to connect my store with MyAlice. In addition, I have also connected my Fanpage.

- I can use MyAlice on both web browser and mobile phone

* The features that I like and are most useful to me, save me a lot of time:

- Search all orders of customers who are chatting

- Search and send suggested products directly to the chat box.

- Create orders directly while chatting with customers

- Automatically suggest products based on keywords when chatting. In addition, it is easy to set up smart auto-reply.

* There's so much more and I love MyAlice Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

- There is a delay when sending messages

- At the shopping cart and checkout pages sometimes do not receive updates on the latest messages Review collected by and hosted on G2.com.

Jorge Ricardo V.

Property Owner

Small-Business (50 or fewer emp.)

3/23/2022

"Contact your customers in the way they want"

4.5/5

What do you like best about MyAlice?

My favorite feature is telegram chatbot integration, so now I can really manage all my inboxes from one place! Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

I would love for my customers to be able to buy automatically, from anywhere, from a conversation with the bot. since currently my work team can share products in the chat and place orders within the conversation, but I would like the same functions but to be done without human intervention. EDIT: they are currently working on that!! that will be awesome!! Review collected by and hosted on G2.com.

Recommendations to others considering MyAlice:

Watch tutorials or contact support if you need activation for the API code in your woocommerce store, because this is a easy to use but advance tool Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

Merging all my inboxes in one place, programming a a bot to reduce repetitive answers, aiming all my clients within their favourite social network and answering them from in one just app! Review collected by and hosted on G2.com.

Kanpong T.

Director

Small-Business (50 or fewer emp.)

2/26/2022

"MyAlice with Very Promising Future for E-Commerce Sales and Support"

4.5/5

What do you like best about MyAlice?

1) The UX and UI are clean, and easy to navigate. My team can easily learn to use myalice’s basic function without a headache.

2) MyAlice can be accessed from a web browser as well as a mobile app which is important, especially for our team to respond to inquiries at anytime, and the speed load is good.

3) The comprehensive functions that serve our needs in addition to LINE OA integration include: a) The analytics and report on report menus which provide comprehensive data which can be used fro analytics, and b) chat assignment & internal note for internal collaboration, and woo commerce integration with product recommendation & check out from MyAlice. P.S. our sale admin can covert sales easier through product recommendation function, and create a new order right from the software. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

MyAlice still lacks some of the functions which we would like to have which I have seen the feature requested added on their Roadmap. These include shared email inbox, and the knowledge base. The ability to reopen the closed ticket is important as well, and I believe the team is working on it. Also, I wish that the notes taken on chat with each customer can be recorded and viewed from the right side menu of the chat, and in the details of the customer(s) in the customer menu. Review collected by and hosted on G2.com.

Recommendations to others considering MyAlice:

I would say MyAlice seems to be a solid software already even they just got started based on their current functions. One they accomplished the development of the features on their roadmap, I am sure that it will become a gem. You guys shall not miss it, or at least shall give it a try. Review collected by and hosted on G2.com.

What problems is MyAlice solving and how is that benefiting you?

Ominichanel for chatting with clients. Review collected by and hosted on G2.com.

Hermes L.

Salesperson

Small-Business (50 or fewer emp.)

3/16/2022

"Clean and Neat UI but..."

3.5/5

What do you like best about MyAlice?

I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder. Review collected by and hosted on G2.com.

Zenkoy K.

Digital Marketing Manager

Small-Business (50 or fewer emp.)

2/25/2022

"Best tool for eCommerce"

5/5

What do you like best about MyAlice?

It is the first tool that can connect to LINE.

Compared to other tools MyAlice does very well, I have a WooCommerce store and many social channels. MyAlice can integrate my clients into one platform, making it easy to manage my clients, my team and I can Manage and view the same chats from one place, the live chat functionality on the website is useful. to close the sale successfully

Beautiful UX/UI design, attractive and user-friendly. This makes it suitable for agencies that want to sell their services to their customers.

It has a great roadmap combined with a good product that responds to users.

Highly recommended, don’t miss out MyAlice . Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

The monthly active limits ,

Can not Integration Multi-store. Review collected by and hosted on G2.com.

Jennifer V.

E-Commerce manager

Small-Business (50 or fewer emp.)

3/17/2022

"Such a time saver!"

5/5

What do you like best about MyAlice?

Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

There is no Gmail integration yet, but I read that it will be available in the 2nd quarter of the year. Review collected by and hosted on G2.com.

Tony C.

CMO

Small-Business (50 or fewer emp.)

3/16/2022

"Awesome help desk for eCommerce business"

5/5

What do you like best about MyAlice?

As an eCommerce business owner, providing excellent customer support is a must. MyAlice, allows me to save so much time by leveraging automated responses based on triggers and the integration with Shopify is awesome! Also, the UI/UX is clean and easy to use without hassle. Review collected by and hosted on G2.com.

What do you dislike about MyAlice?

Not being able to use it with multiple stores, and the monthly active limits can be an issue as I scale the store. There were some minor bugs using the app, but the development team is pretty quick to fix them. Review collected by and hosted on G2.com.