Best Live Chat Software - Page 13

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

BirdSeed

Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate BirdSeed?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind BirdSeed?

  • Seller: BirdSeed
  • Year Founded: 2016
  • HQ Location: Orlando, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 30% Medium

What Are Recent G2 Reviews of BirdSeed?

500apps

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

Average Rating: 3.9/5.0

Total Reviews: 15

How Do G2 Users Rate 500apps?

  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 40% Small

What Are Recent G2 Reviews of 500apps?

What Are G2 Users Discussing About 500apps?

HelpOnClick

HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration.

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate HelpOnClick?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.4/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind HelpOnClick?

  • Seller: OnClick
  • Year Founded: 2001
  • HQ Location: Berango, Bizkaia
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 42% Medium

What Are Recent G2 Reviews of HelpOnClick?

What Are G2 Users Discussing About HelpOnClick?

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Live800

Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.

Average Rating: 3.8/5.0

Total Reviews: 11

How Do G2 Users Rate Live800?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Live800?

Who Uses This Product?

  • Company Size: 73% Small, 36% Medium

What Are Recent G2 Reviews of Live800?

What Are G2 Users Discussing About Live800?

WhosOn

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

Average Rating: 3.8/5.0

Total Reviews: 10

How Do G2 Users Rate WhosOn?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind WhosOn?

Who Uses This Product?

  • Company Size: 60% Medium, 30% Small

What Are Recent G2 Reviews of WhosOn?

What Are G2 Users Discussing About WhosOn?

Autochat.io

Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Autochat.io?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Autochat.io?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Autochat.io?

AI-generated summary from verified user reviews

Pros
  • Users find Autochat.io to be easy to use, especially after initial setup, enhancing their communication efficiency.
  • Users appreciate the user-friendly interface of Autochat.io, making it accessible for everyone, even beginners.
  • Users commend the AI-driven efficiency of Autochat.io, significantly enhancing their customer engagement and support experience.
  • Users highlight the helpful customer support of Autochat.io, enhancing their experience despite initial challenges.
  • Users find the easy communication through Autochat.io enhances their WhatsApp interaction with clients significantly.
Cons
  • Users desire more customization options for dashboards in Autochat.io to enhance their user experience.
  • Users find Autochat.io to be quite expensive and complex to implement in their businesses.
  • Users frequently face integration issues with Autochat.io, resulting in slow startup and compatibility problems with other programs.
  • Users find the learning curve challenging, making implementation complex and costly for their businesses.
  • Users find that Autochat.io has limited assistance for complex inquiries, often requiring human intervention for better support.

What Are Recent G2 Reviews of Autochat.io?

Swiftsell

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

Average Rating: 4.8/5.0

Total Reviews: 27

How Do G2 Users Rate Swiftsell?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Swiftsell?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 46% Medium, 39% Small

What Do G2 Reviewers Say About Swiftsell?

AI-generated summary from verified user reviews

Pros
  • Users commend SwiftSell for its excellent customer support, providing seamless onboarding and responsive assistance during challenges.
  • Users commend SwiftSell for its feature-rich platform, offering extensive tools and intuitive usability for businesses.
  • Users love the intuitive interface of SwiftSell, making bot customization and flow configuration easy for everyone.
  • Users appreciate the ease of use of Swiftsell, finding it intuitive and accessible for all experience levels.
  • Users find Swiftsell extremely helpful for its comprehensive features and seamless integrations, enhancing overall business communication.
Cons
  • Users find the limited credits challenging, impacting their ability to seamlessly execute campaigns and manage payments.
  • Users experience payment issues with Meta Ads on WhatsApp, causing frustration with blocked credit card transactions.
  • Users feel the need for better customer support as quick resolutions for minor issues are lacking.

What Are Recent G2 Reviews of Swiftsell?

13Chats

13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement.

Average Rating: 4.5/5.0

Total Reviews: 12

How Do G2 Users Rate 13Chats?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind 13Chats?

  • Seller: 13Chats
  • Year Founded: 2019
  • HQ Location: Edgewater, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 42% Medium

What Do G2 Reviewers Say About 13Chats?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 13Chats, particularly enjoying its user-friendly design and popup widgets.
  • Users find 13Chats to be intuitive and user-friendly, especially appreciating the convenient popup widgets.

What Are Recent G2 Reviews of 13Chats?

What Are G2 Users Discussing About 13Chats?

GotLiveChat

GotLiveChat offers live chat software and real-time monitoring for webmasters.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate GotLiveChat?

  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind GotLiveChat?

Who Uses This Product?

  • Company Size: 60% Medium, 30% Large

What Are Recent G2 Reviews of GotLiveChat?

What Are G2 Users Discussing About GotLiveChat?

AiTrillion

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

Average Rating: 4.8/5.0

Total Reviews: 93

How Do G2 Users Rate AiTrillion?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.9/10 (Category avg: 8.1/10)

Who Is the Company Behind AiTrillion?

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 93% Small, 4% Medium

What Do G2 Reviewers Say About AiTrillion?

AI-generated summary from verified user reviews

Pros
  • Users value AiTrillion's responsive customer support, which makes transitions and troubleshooting significantly smoother and more efficient.
  • Users appreciate AiTrillion for its helpful customer support, providing seamless integration and guidance throughout their journey.
  • Users value AiTrillion's ease of use, enjoying its integrated functionalities and responsive customer support during setup.
  • Users value AiTrillion for its consolidated email marketing features, enhancing operational efficiency and customer support.
  • Users value the all-in-one functionality of AiTrillion, integrating multiple tools for convenience and ease of use.
Cons
  • Users find the learning curve steep and setup process confusing, leading to initial difficulties with AiTrillion.
  • Users find the setup process confusing, facing challenges in navigation and installation, affecting initial experiences.
  • Users often face poor customer support, with inconsistent response times and limited availability, especially during weekends.
  • Users find the steep learning curve of AiTrillion challenging, especially during initial setup and navigation.
  • Users find the complexity of the setup process for AiTrillion's Loyalty Program to be challenging and confusing.

What Are Recent G2 Reviews of AiTrillion?

What Are G2 Users Discussing About AiTrillion?

ArrowChat

ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

Average Rating: 3.7/5.0

Total Reviews: 10

How Do G2 Users Rate ArrowChat?

  • Has the product been a good partner in doing business?: 1.7/10 (Category avg: 9.1/10)
  • Lead Development: 9.4/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind ArrowChat?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of ArrowChat?

What Are G2 Users Discussing About ArrowChat?

Chatspell

Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.

Average Rating: 4.1/5.0

Total Reviews: 18

How Do G2 Users Rate Chatspell?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 6.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Chatspell?

Who Uses This Product?

  • Company Size: 63% Small, 42% Medium

What Are Recent G2 Reviews of Chatspell?

Boei

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate Boei?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Boei?

Who Uses This Product?

  • Company Size: 91% Small

What Do G2 Reviewers Say About Boei?

AI-generated summary from verified user reviews

Pros
  • Users love the customization options of Boei, finding it easy to tailor the experience without hassle.
  • Users love the ease of use of Boei, enabling quick setup and customization without any coding required.
  • Users praise Boei for its easy setup, allowing customization and deployment in under 30 minutes effortlessly.
  • Users love the customizability of Boei, allowing quick setup and easy personalization with multiple helpful widgets.
  • Users love the quick setup of Boei, configuring chat widgets in just minutes with ease and flexibility.
Cons
  • Users feel the AI chat bot's lack of insight limits its effectiveness and utility for their needs.
  • Users find the lack of integrations frustrating, wishing for better connectivity with other applications.
  • Users feel that the lack of native integrations and automated notifications leads to significant time consumption during usage.

What Are Recent G2 Reviews of Boei?

AskSpot

AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes – in 200+ languages, 24/7. 1. The AI Chat Agent sits on the storefront and works like a trained salesperson. It searches the store's catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order-status questions once the shopper confirms their order number and email. 2. The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It reads incoming tickets, categorises them, pulls the order data and either resolves the ticket or drafts a reply for your team to review. Key capabilities: - Product advice – answers detailed product questions, compares and recommends products from the store's catalogue (synced daily), incl. voice and photo search in the chat - Order handling – order status with order-number and email verification; cancellations as a configurable workflow - Ticket processing – classifies, prioritises and resolves support tickets; drafts replies for the team - 200+ languages – replies in the customer's language, no translation rules to maintain - Human handoff – passes the conversation to your team when a person is needed - Integrations – Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, AtomStore, RedCart and any platform with an API; Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo Results: the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person – cutting customer-service workload by up to 50%. AskSpot is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month. Answers come from the merchant's own data, not general AI knowledge. Data stays in EU data centres (Microsoft Azure, Google Cloud), customer data is never used to train external models, and a GDPR data processing agreement is included. Pricing: from $290/month (€250), including 1,250 AI conversations; extra conversations $0.22 each. AI Inbox Agent from $150/month plus a per-ticket fee. 7-day free trial, no credit card. No free plan.

Average Rating: 5.0/5.0

Total Reviews: 14

How Do G2 Users Rate AskSpot?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind AskSpot?

  • Seller: AskSpot.io
  • Year Founded: 2021
  • HQ Location: 31-864, al. Jana Pawła II 43b, Cracow, Poland
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of AskSpot?

brandy.im

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate brandy.im?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind brandy.im?

Who Uses This Product?

  • Company Size: 54% Small, 23% Large

What Are Recent G2 Reviews of brandy.im?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026