Having used the platform for team communication, this reviewer finds the proactive messaging feature fantastic due to its user-friendly design and range of chat tools. The product lacks customer engagement features and has room for improvement in FAQ display and booking functionality.
View Full ReviewThe main benefit of bird seed js the flexibility. It fits in to our operational wordflow. Enable the tools ease to use. It's great that we started using it Review collected by and hosted on G2.com.
Nothing that I dislike, software is being maintained well, and it work good for me Review collected by and hosted on G2.com.
I like how this tool combines multiple communication tools into one for my agency website. I can set up a chat, contact form, video, surveys, and even longer help documents all within a single widget. This makes it easy for me to offer content and ways to connect with my website visits more easily. I haven't seen a tool with these many features bundled together before, so it is very valuable to my business, because I don't need to subscribe to many other tools. I just need this one. Review collected by and hosted on G2.com.
It can sometimes be a little buggy on the website. I have come across times when the widget does not appear. Also, the UI can be improved. It is easy to use, but I think the UI can be updated so that it looks more polished and up to date with the other website communication tools out there, like Intercom. Review collected by and hosted on G2.com.
I love that the support questions and answers are built right into the chat bubble. All the various tools I need to reach, connect, and convert leads is just at my finger tips and built right into the chat bubble. Review collected by and hosted on G2.com.
I think their backend UI is a little dated looking. Not TOO bad, but it could be modernized for sure. My biggest complaint is probably around their proactive messages. You can select which tools you want in the main chat bubble, but if you want anything other than that specific group of chat tools on a specific page, then you have to use what's called a proactive message. It's a great feature, but it doesn't look like the main chat bubble. I would love to be able to create multiple chat bubbles for differing pages. The proactive messages are great, they just don't display and represent in the same way that a proactive message does and it would be great to be able to choose what you want on a page level if it fits my use case ;) Review collected by and hosted on G2.com.
Birdseed has a lot to like in it like as:-
1:-It provides you Hassel free services.
2:- Gives your organization a valuable service. Review collected by and hosted on G2.com.
Birdseed needs to overcome things like as bugs in it Review collected by and hosted on G2.com.
I love this website engagement suite because it's so easy to use. I like that it has a variety of tools, such as a lead generation tool and a website optimization tool, that helps me convert more leads and increase my conversion rates. The member area has features that help me keep track of analytics and reports about my campaigns. I also love that the pricing is flexible and the customer support is excellent. I would recommend this service to anyone who is looking to engage with their audience online. Review collected by and hosted on G2.com.
Honestly, my only grumble is that I wish there was a way to duplicate tools for "business hours" and "after hours". If you can choose when the tool runs, that is great, but it would be better if each tool could be configured differently so that during normal business hours phone numbers could be displayed, and after business hours, emergency numbers would only be displayed. Review collected by and hosted on G2.com.
It provides instant visual feedback for website viewers. Review collected by and hosted on G2.com.
No big issues with any of the offerings. They continue to improve. Review collected by and hosted on G2.com.
Birdseed has the ability to use the live chat feature on your website in a way that allows users to access you but you not having to be ON your site actually live all the time. Super nice feature! Review collected by and hosted on G2.com.
Our website now offers this feature so i think it's becoming more & more common that it might not be necessary. Review collected by and hosted on G2.com.
12 FREE Engagement Tools, All Built Into ONE Button Just some of the features are shortcut messages, the call me option and live chat and video on the admin side meeting scheduling availability forms management and knowledge databases. What is the biggest asset is 24/7 hr support Review collected by and hosted on G2.com.
Nothing! Did I mention it’s Totally free We offer BirdSeed+ if you are in need of a few extras like footer brand removed and additional users Review collected by and hosted on G2.com.
Call us and link launchers are great features to promote deals or products Review collected by and hosted on G2.com.
No app integration to tools I already use - ideally, I could connect Zendesk Support/Chat and utilize my existing chat function within this app (I would pay for that) Review collected by and hosted on G2.com.
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