13Chats Reviews & Product Details

The unified interface for managing multiple communication channels, especially the WhatsApp integration, is a game-changer. The UI is clean and doesn't feel cluttered despite having deep functionality. I particularly value how the platform balances AI chatbots with live agent handoffs; it ensures our customers get instant answers to FAQs while our team only steps in for complex queries. This has streamlined our support workflow and reduced our average response time by nearly 40%. Review collected by and hosted on G2.com.

The initial setup for complex automation scenarios can be a bit steep for non-technical users. There are so many customization options that it takes a minute to find exactly where certain trigger settings are hidden. A more guided onboarding 'wizard' or an expanded native Knowledgebase within the dashboard would help newer team members get up to speed faster without needing constant oversight Review collected by and hosted on G2.com.

I have no idea why they call this powerful tool 13Chats because it seems to do more than just chat. The platform is so helpful because of the all-in-one widget in which you can enable social media chat apps that you want to use. You can even turn on the notifications for each application that gives you the utimalte ease of access to go to different chats or live social media messages instantly. Review collected by and hosted on G2.com.

I don't see why people will have to dislike this platform. Review collected by and hosted on G2.com.

The platforms lack of support for Instagram chatbots and limited control over privacy settings are some aspects of 13Chats. Its disappointing that there is no Knowledgebase feature and customization options are limited we must consider that the project is still in its stages with potential for improvement. Review collected by and hosted on G2.com.

The messaging app needs an interface, which is confusing for both customers and support teams when navigating through conversations. The limited options for customizing chat pop-ups restrict a brands ability to create a personalized experience for its customers. Review collected by and hosted on G2.com.

What I like best about 13Chats is that it provides a number of solutions when it comes to communication also it allows the integration of many other applications and it provides many features like live chats Widgets and instant messengers and is very easy to use Review collected by and hosted on G2.com.

What I dislike about 13Chats is that its limited control over privacy settings and it doesn't support Instagram chatbot Review collected by and hosted on G2.com.

13 Chats is helpful in that it offers a variety of solutions to customers when communicating. The application offers a variety of interactive and helpful features, which include live chats, smart widgets, instant messengers, and chatbots. 13Chats is user-friendly and can easily be implemented on any website. The technical support is exceptional. Review collected by and hosted on G2.com.

The only downside I have noticed is that 13Chats does not support Instagram chatbot, a common social platform. Review collected by and hosted on G2.com.

It has effective moderation tools to ensure a safe and enviroment for all users. Interface is easy to navigate intuitive design ensure a semaless user experience. Platform is compatible with both desktop and mobile devices, enabling users to access. It's a helpful since you can integrate it in other platform like facebook and website you created. Review collected by and hosted on G2.com.

Limited control over privacy setting or who can contact you. This could potentially lead to unwanted messages or interactions. Review collected by and hosted on G2.com.

Its easy to link all of my social accounts to a chat stream with all the features I could want. it helps me and my team keep in touch with our clients for multiple brands. Review collected by and hosted on G2.com.

nothing its much better that wechat, conversio, and the other competitors over all its simple straight forward and easy to use. Review collected by and hosted on G2.com.

I would say that 13Chats features are some of the most convenient tools I've ever used. The service allows you to set up lead capture pop-ups in a few clicks. I can customize my form or choose from plenty of templates. There are also ready-made themed forms like Christmas or Halloween pop-ups to save time.

Moreover, 13Chats offers a drag-and-drop Facebook chatbot builder and a live-chat widget. Also, it provides statistics on visitors' journeys on the website and allows you to start a proactive dialogue and make a personal offer to online users. These features are very useful for my work. Review collected by and hosted on G2.com.

I wish the service would have not only Facebook chatbot but Instagram as well. Review collected by and hosted on G2.com.

UI/UX was up to the mark. No complexities & the experience was beginner-friendly. Account setup was straightforward. The deal's limits are decent considering how mature the tool is & it just works! Review collected by and hosted on G2.com.

The absence of the Knowledgebase feature was disappointing. The popup builder is not fully customizable, and I would love to see more customizations in the future. Review collected by and hosted on G2.com.

I do like how the UI is made. Very easy to create projects, combine online chat functionality with raise-conversion-popups Review collected by and hosted on G2.com.

Some lack of functionality compared to Intercom, but the project is just at start, sure they add everything soon, maybe already did (when you read my comment) Review collected by and hosted on G2.com.