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13Chats Reviews & Product Details

13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement.

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Cathy J.

Testing Center Manager

Mid-Market (51-1000 emp.)

10/20/2025

"Simple to use"

4.5/5

What do you like best about 13Chats?

Very user-friendly and I love the popup widgets! Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

I would like the option to share files in chat! Review collected by and hosted on G2.com.

Albert G.

Small-Business (50 or fewer emp.)

11/16/2023

"Simply Amazing"

5/5

What do you like best about 13Chats?

I have no idea why they call this powerful tool 13Chats because it seems to do more than just chat. The platform is so helpful because of the all-in-one widget in which you can enable social media chat apps that you want to use. You can even turn on the notifications for each application that gives you the utimalte ease of access to go to different chats or live social media messages instantly. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

I don't see why people will have to dislike this platform. Review collected by and hosted on G2.com.

Antônio A.

Public Relations

Retail

Small-Business (50 or fewer emp.)

11/20/2023

"Complicated and poor user friendliness"

1/5

What do you like best about 13Chats?

The platforms lack of support for Instagram chatbots and limited control over privacy settings are some aspects of 13Chats. Its disappointing that there is no Knowledgebase feature and customization options are limited we must consider that the project is still in its stages with potential for improvement. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

The messaging app needs an interface, which is confusing for both customers and support teams when navigating through conversations. The limited options for customizing chat pop-ups restrict a brands ability to create a personalized experience for its customers. Review collected by and hosted on G2.com.

Anurag T.

Mid-Market (51-1000 emp.)

11/22/2023

"Amazing Experience"

5/5

What do you like best about 13Chats?

What I like best about 13Chats is that it provides a number of solutions when it comes to communication also it allows the integration of many other applications and it provides many features like live chats Widgets and instant messengers and is very easy to use Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

What I dislike about 13Chats is that its limited control over privacy settings and it doesn't support Instagram chatbot Review collected by and hosted on G2.com.

Johanan J.

Administrator

Mid-Market (51-1000 emp.)

11/9/2023

"Automated Messenger Solution"

3.5/5

What do you like best about 13Chats?

13 Chats is helpful in that it offers a variety of solutions to customers when communicating. The application offers a variety of interactive and helpful features, which include live chats, smart widgets, instant messengers, and chatbots. 13Chats is user-friendly and can easily be implemented on any website. The technical support is exceptional. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

The only downside I have noticed is that 13Chats does not support Instagram chatbot, a common social platform. Review collected by and hosted on G2.com.

Edzey M.

Mid-Market (51-1000 emp.)

11/9/2023

"Boost Productivity. The Ultimate messaging tool."

4.5/5

What do you like best about 13Chats?

It has effective moderation tools to ensure a safe and enviroment for all users. Interface is easy to navigate intuitive design ensure a semaless user experience. Platform is compatible with both desktop and mobile devices, enabling users to access. It's a helpful since you can integrate it in other platform like facebook and website you created. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

Limited control over privacy setting or who can contact you. This could potentially lead to unwanted messages or interactions. Review collected by and hosted on G2.com.

Jack H.

Founder and Data Engineer

Small-Business (50 or fewer emp.)

11/19/2022

"Best website/ multi-channel chat tool hands down."

5/5

What do you like best about 13Chats?

Its easy to link all of my social accounts to a chat stream with all the features I could want. it helps me and my team keep in touch with our clients for multiple brands. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

nothing its much better that wechat, conversio, and the other competitors over all its simple straight forward and easy to use. Review collected by and hosted on G2.com.

Valerie T.

Linkbuilder, Outreach, and Public Relations Specialist

Small-Business (50 or fewer emp.)

1/4/2022

"Handy online service to drive more sales"

5/5

What do you like best about 13Chats?

I would say that 13Chats features are some of the most convenient tools I've ever used. The service allows you to set up lead capture pop-ups in a few clicks. I can customize my form or choose from plenty of templates. There are also ready-made themed forms like Christmas or Halloween pop-ups to save time.

Moreover, 13Chats offers a drag-and-drop Facebook chatbot builder and a live-chat widget. Also, it provides statistics on visitors' journeys on the website and allows you to start a proactive dialogue and make a personal offer to online users. These features are very useful for my work. Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

I wish the service would have not only Facebook chatbot but Instagram as well. Review collected by and hosted on G2.com.

Recommendations to others considering 13Chats:

I recommend 13Chats to marketers, salespeople, support teams, small business owners, and to everyone who wants to gain more leads and sales on their sites. This product is handy to automate sales, marketing, and support on the website and on messengers. Review collected by and hosted on G2.com.

What problems is 13Chats solving and how is that benefiting you?

I’m into the option of setting the custom scenarios of pop-ups appearance. For instance, I can show one offer to visitors from an ad campaign, and another to those who visit my site for 3rd time. And what I like the most is that no coding skills are required.

My department tries different scenarios for each user’s behavior. That’s why our offers became more personalized and less annoying. I can confidently say that we’ve increased conversion rate on our site since we use this product. Review collected by and hosted on G2.com.

Chaitanya B.

Founder

Small-Business (50 or fewer emp.)

12/27/2021

"One of the Most Simple, Plug & Play Live Chat & Pop-up Solution I Have Ever Come Across !"

5/5

What do you like best about 13Chats?

UI/UX was up to the mark. No complexities & the experience was beginner-friendly. Account setup was straightforward. The deal's limits are decent considering how mature the tool is & it just works! Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

The absence of the Knowledgebase feature was disappointing. The popup builder is not fully customizable, and I would love to see more customizations in the future. Review collected by and hosted on G2.com.

Misha D.

CEO

Small-Business (50 or fewer emp.)

2/9/2022

"Easy to start efficient to use"

5/5

What do you like best about 13Chats?

I do like how the UI is made. Very easy to create projects, combine online chat functionality with raise-conversion-popups Review collected by and hosted on G2.com.

What do you dislike about 13Chats?

Some lack of functionality compared to Intercom, but the project is just at start, sure they add everything soon, maybe already did (when you read my comment) Review collected by and hosted on G2.com.