--- title: 13Chats Reviews meta_title: '13Chats Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how 13Chats works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 12 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # 13Chats Reviews **Vendor:** 13Chats **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About 13Chats 13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement. ## 13Chats Pros & Cons **What users like:** - Users find the product **very user-friendly** and appreciate the convenient popup widgets for enhanced experience. (1 reviews) - Users love the **intuitive design** of 13Chats, particularly appreciating its user-friendly interface and popup widgets. (1 reviews) ## 13Chats Reviews ### 1. A Powerful All-in-One Conversion Engine for Lean Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam S. | AI Data Annotator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about 13Chats?** The unified interface for managing multiple communication channels, especially the WhatsApp integration, is a game-changer. The UI is clean and doesn't feel cluttered despite having deep functionality. I particularly value how the platform balances AI chatbots with live agent handoffs; it ensures our customers get instant answers to FAQs while our team only steps in for complex queries. This has streamlined our support workflow and reduced our average response time by nearly 40%. **What do you dislike about 13Chats?** The initial setup for complex automation scenarios can be a bit steep for non-technical users. There are so many customization options that it takes a minute to find exactly where certain trigger settings are hidden. A more guided onboarding 'wizard' or an expanded native Knowledgebase within the dashboard would help newer team members get up to speed faster without needing constant oversight **What problems is 13Chats solving and how is that benefiting you?** Before using 13chats, we struggled with high bounce rates on our landing pages because we couldn't engage visitors in real-time. We implemented automated 'scenarios' that trigger based on user behavior, which allowed us to capture leads even when our team was offline. This has resulted in a 25% increase in lead generation and has significantly improved our conversion rates. We no longer miss out on potential customers who have quick questions before purchasing. ### 2. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Albert G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about 13Chats?** I have no idea why they call this powerful tool 13Chats because it seems to do more than just chat. The platform is so helpful because of the all-in-one widget in which you can enable social media chat apps that you want to use. You can even turn on the notifications for each application that gives you the utimalte ease of access to go to different chats or live social media messages instantly. **What do you dislike about 13Chats?** I don't see why people will have to dislike this platform. **What problems is 13Chats solving and how is that benefiting you?** You can pin your status on on your personal window and even add a picture on it. Putting the social media apps altogether is a very big help. ### 3. Complicated and poor user friendliness **Rating:** 1.0/5.0 stars **Reviewed by:** Antônio A. | Public Relations, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about 13Chats?** The platforms lack of support for Instagram chatbots and limited control over privacy settings are some aspects of 13Chats. Its disappointing that there is no Knowledgebase feature and customization options are limited we must consider that the project is still in its stages with potential for improvement. **What do you dislike about 13Chats?** The messaging app needs an interface, which is confusing for both customers and support teams when navigating through conversations. The limited options for customizing chat pop-ups restrict a brands ability to create a personalized experience for its customers. **What problems is 13Chats solving and how is that benefiting you?** It has never transformed our customer support. The poorly automated chatbots have increased response times resulting in decreased customer satisfaction. The analytics feature also lacks insights. ### 4. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about 13Chats?** What I like best about 13Chats is that it provides a number of solutions when it comes to communication also it allows the integration of many other applications and it provides many features like live chats Widgets and instant messengers and is very easy to use **What do you dislike about 13Chats?** What I dislike about 13Chats is that its limited control over privacy settings and it doesn't support Instagram chatbot **What problems is 13Chats solving and how is that benefiting you?** 13 Chats solving a big problem with the help of a single application we can check chats of many more applications and with the help of these applications Businesses can easily gather the names, email addresses, and phone numbers of the visitors ### 5. Automated Messenger Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Johanan J. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about 13Chats?** 13 Chats is helpful in that it offers a variety of solutions to customers when communicating. The application offers a variety of interactive and helpful features, which include live chats, smart widgets, instant messengers, and chatbots. 13Chats is user-friendly and can easily be implemented on any website. The technical support is exceptional. **What do you dislike about 13Chats?** The only downside I have noticed is that 13Chats does not support Instagram chatbot, a common social platform. **What problems is 13Chats solving and how is that benefiting you?** Businesses can collect and manage their visitors' contact information, which includes names, email addresses, and phone numbers. 13Chats enhances the customer service experience by offering round-the-clock assistance with quick response times. ### 6. Boost Productivity. The Ultimate messaging tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Edzey M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about 13Chats?** It has effective moderation tools to ensure a safe and enviroment for all users. Interface is easy to navigate intuitive design ensure a semaless user experience. Platform is compatible with both desktop and mobile devices, enabling users to access. It's a helpful since you can integrate it in other platform like facebook and website you created. **What do you dislike about 13Chats?** Limited control over privacy setting or who can contact you. This could potentially lead to unwanted messages or interactions. **What problems is 13Chats solving and how is that benefiting you?** Chating with various website and platforms with 13Chats you can check all the messages using 1 app. ### 7. Best website/ multi-channel chat tool hands down. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack H. | Founder and Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about 13Chats?** Its easy to link all of my social accounts to a chat stream with all the features I could want. it helps me and my team keep in touch with our clients for multiple brands. **What do you dislike about 13Chats?** nothing its much better that wechat, conversio, and the other competitors over all its simple straight forward and easy to use. **What problems is 13Chats solving and how is that benefiting you?** client contact on all the various channels. The app on my phone for my team and I is awesome. ### 8. Handy online service to drive more sales **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie T. | Linkbuilder, Outreach, and Public Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about 13Chats?** I would say that 13Chats features are some of the most convenient tools I've ever used. The service allows you to set up lead capture pop-ups in a few clicks. I can customize my form or choose from plenty of templates. There are also ready-made themed forms like Christmas or Halloween pop-ups to save time. Moreover, 13Chats offers a drag-and-drop Facebook chatbot builder and a live-chat widget. Also, it provides statistics on visitors' journeys on the website and allows you to start a proactive dialogue and make a personal offer to online users. These features are very useful for my work. **What do you dislike about 13Chats?** I wish the service would have not only Facebook chatbot but Instagram as well. **Recommendations to others considering 13Chats:** I recommend 13Chats to marketers, salespeople, support teams, small business owners, and to everyone who wants to gain more leads and sales on their sites. This product is handy to automate sales, marketing, and support on the website and on messengers. **What problems is 13Chats solving and how is that benefiting you?** I’m into the option of setting the custom scenarios of pop-ups appearance. For instance, I can show one offer to visitors from an ad campaign, and another to those who visit my site for 3rd time. And what I like the most is that no coding skills are required. My department tries different scenarios for each user’s behavior. That’s why our offers became more personalized and less annoying. I can confidently say that we’ve increased conversion rate on our site since we use this product. ### 9. One of the Most Simple, Plug & Play Live Chat & Pop-up Solution I Have Ever Come Across ! **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about 13Chats?** UI/UX was up to the mark. No complexities & the experience was beginner-friendly. Account setup was straightforward. The deal's limits are decent considering how mature the tool is & it just works! **What do you dislike about 13Chats?** The absence of the Knowledgebase feature was disappointing. The popup builder is not fully customizable, and I would love to see more customizations in the future. **What problems is 13Chats solving and how is that benefiting you?** I use 13chats for customer support through live chat and popups on the website. It's too easy to chat with customers using mobile apps and build good customer relationships and resolve their queries. ### 10. Easy to start efficient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Misha D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about 13Chats?** I do like how the UI is made. Very easy to create projects, combine online chat functionality with raise-conversion-popups **What do you dislike about 13Chats?** Some lack of functionality compared to Intercom, but the project is just at start, sure they add everything soon, maybe already did (when you read my comment) **Recommendations to others considering 13Chats:** Just try their free plan and decide if you like it **What problems is 13Chats solving and how is that benefiting you?** We use 13chats for website chat communication and create trigger-based popups for lead generating ### 11. We like 13chats popup feature **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about 13Chats?** 13chats is really easy to use, and I like their popup widgets constructor with events and triggers **What do you dislike about 13Chats?** Hard to say, maybe the overall speed of work in the dashboard when many users are online. In general, I do not have any serious problems **Recommendations to others considering 13Chats:** get an LTD on SaasMantra, worth it **What problems is 13Chats solving and how is that benefiting you?** We use both live chat and popup widgets generator. Popups are for the exit intent users to return them back, and live chat for quick communications with potential clients. ### 12. I am in love with 13Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Maryna K. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about 13Chats?** The user-friendly interface of the admin panel and applications and a lovely modern minimalistic website. An option to test the service for free without a time limit. You need to switch to a paid pricing plan only if you reach the limits. A straightforward drag&drop builder for making a Facebook chatbot. There are a lot of smart ready-made templates and pop-ups based on the behavior and actions of website visitors. Tested: they don't annoy users and convert well! Fast, humane support. **What do you dislike about 13Chats?** It would be great to enable operators and customers to exchange files via chat. And a chatbot that is built into the online chat is my dream :) **What problems is 13Chats solving and how is that benefiting you?** Our support has completely transferred to 13Chats, and in just a week, we noticed changes: no more complaints from our operators that the working software was buggy. Statistics showed that those customers who communicated with support in the chat were more willing to register on our website and bought paid pricing plans. I'm glad we tried this service! ## 13Chats Discussions - [What is 13Chats used for?](https://www.g2.com/discussions/what-is-13chats-used-for) - [View 13Chats pricing details and edition comparison](https://www.g2.com/products/13chats/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+19%3A31%3A33+-0500&secure%5Bsession_id%5D=fa9fc9d1-93e7-4a86-9d80-ff8e6c963762&secure%5Btoken%5D=dbf683a92c83c4376aa70ceb1db49c60edf4d0b10741e14f64099005ff714941&format=llm_user) ## 13Chats Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top 13Chats Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,958 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews)