HelpOnClick Reviews & Product Details

HelpOnClick is easy to install and it is long enough to use. It is very useful when dealing with the six basic customer interactions, what I am most excited about it is that the chatting automatically collect the data of the visitor, such as location and browser. On the other hand, I am able to form opportunities for my customers which are personalized as well as meaningful. Review collected by and hosted on G2.com.

With my team groassing, HelpOnClick seems to be a size that does not fit fully. There is a severe limitation in chat functionalities customization and new options for agents dashboards are practically absent. This brings in the alternative of personalisation of the live chat for us and our distinct workflows. Review collected by and hosted on G2.com.

I really love HelpOnClick and it's very easy and simple to use. For the past 3 years, I have been able to use it efficiently and I've helped many clients with this great application. Their customer support is very helpful and reliable. It offers cloud-based deployment for small and medium-sized business and also it provides good volume of discounts for clients. I recommend it. Review collected by and hosted on G2.com.

Sometimes the software is a bit slow but this happens rarely so i don't take it as a big deal. Review collected by and hosted on G2.com.

1. I like the fact that it offers integration with most commonly used website development platforms and content management systems like WooCommerce, OpenCart, XCart, Magento and Wix.

2. Next thing which I appreciate the most about it is its offerings in the free plans which makes me feel comfortable while consulting to a client or even when drawing a comparsion with other live chat apps like Tawk.to.

3. It truely is a no-mads cup of tea as its easy to integrate with E-Commerce platforms. Review collected by and hosted on G2.com.

1. I don't like their customer support that much and I truely feel they can be more proactive in providing solution when it comes to integration the app with CRM systems like Zoho and Salesforce.

2. Considering the application of the app the use case is huge but free plan doesn't offer greater scalability which is a bummer. Review collected by and hosted on G2.com.

I have been able to use it efficiently and assist so many customers with this software. I love it because it's super easy to use for me as well as for the customers. It's easy to integrate into the website and add or remove users from it. Also, I was able to make canned responses to answer customer queries quickly. I have been able to use it regularly and help customers. Also, customer support is very helpful, they always help to understand the features better. Review collected by and hosted on G2.com.

Sometimes, I forget to put offline status when I go somewhere, and I would miss the customer chat. I wish it would automatically put me offline when I go for a break and my computer is asleep. Review collected by and hosted on G2.com.

Helponclick offers cloud based deployment for small and medium based organisations. It provides much user interface with well designed and flexible options to customize the chat. It also provides good valume of discounts for customers. Review collected by and hosted on G2.com.

The software is slow in functionality. The customer support also is not in approriate time bound. Due to slow the communication is also getting delayed. Review collected by and hosted on G2.com.

It's effortless to use and easy to link to the website. It helps to address customer queries on live chat efficiently and helps to increase sales and services. I have got good feedback for this tool from customers, as it's user-friendly and easy to use. It was easy to integrate into the website. Review collected by and hosted on G2.com.

I sometimes had a bit of trouble in using Google Chrome; however, it's easy to manage and doesn't affect the experience. I like the product overall. Review collected by and hosted on G2.com.

I really like HelpOnClick for its easy-to-use interface and live chat features. It makes customer support a breeze, and the customization options are a game-changer for our website Review collected by and hosted on G2.com.

HelpOnClick's reporting features could be more robust Review collected by and hosted on G2.com.

HelpOnClick is responsive, easy to use and provide quick resolution, for moderen tech and Non-Tech issues. Review collected by and hosted on G2.com.

Pricing Bit higher, lots of srevices charges more than required. Review collected by and hosted on G2.com.

Pricing model, easy to setup and customize Review collected by and hosted on G2.com.

Don't have support through chat but only through email and call Review collected by and hosted on G2.com.

Helponclick is a great live chat platform for all kinds of organisations and firms. This has plenty of support features and instantly answers all the queries of a person. Review collected by and hosted on G2.com.

Sometimes the response time is bit slow and also more advanced features can be added to it to make it more powerful tool . This will make the tool more popular . Review collected by and hosted on G2.com.