# HelpOnClick Reviews **Vendor:** OnClick **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About HelpOnClick HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration. ## HelpOnClick Reviews ### 1. Customization and scaling is an issue **Rating:** 3.5/5.0 stars **Reviewed by:** Fernando P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about HelpOnClick?** HelpOnClick is easy to install and it is long enough to use. It is very useful when dealing with the six basic customer interactions, what I am most excited about it is that the chatting automatically collect the data of the visitor, such as location and browser. On the other hand, I am able to form opportunities for my customers which are personalized as well as meaningful. **What do you dislike about HelpOnClick?** With my team groassing, HelpOnClick seems to be a size that does not fit fully. There is a severe limitation in chat functionalities customization and new options for agents dashboards are practically absent. This brings in the alternative of personalisation of the live chat for us and our distinct workflows. **What problems is HelpOnClick solving and how is that benefiting you?** For smaller teams of business groups launching or just plunging into live chat , HelpOnclick is a great option. It`s easy on the wallet and easy to use. And it`s got rudiments handy too. Nevertheless, if you own the larger team or looking for definitely more unique features, you may find this program to be putting some copies or something like this. ### 2. Excellent and exceptional Live Chat solution for small and medium-sized business. **Rating:** 5.0/5.0 stars **Reviewed by:** Arya K. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about HelpOnClick?** I really love HelpOnClick and it's very easy and simple to use. For the past 3 years, I have been able to use it efficiently and I've helped many clients with this great application. Their customer support is very helpful and reliable. It offers cloud-based deployment for small and medium-sized business and also it provides good volume of discounts for clients. I recommend it. **What do you dislike about HelpOnClick?** Sometimes the software is a bit slow but this happens rarely so i don't take it as a big deal. **What problems is HelpOnClick solving and how is that benefiting you?** It provides very easy to use interface with well-designed and very flexible options to customize the chat. I like how it helps to address customer's issues on live chat efficiently thus helping to increase sales and services. ### 3. After using HelpOnClick for quite sometime **Rating:** 4.0/5.0 stars **Reviewed by:** Vikas G. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about HelpOnClick?** 1. I like the fact that it offers integration with most commonly used website development platforms and content management systems like WooCommerce, OpenCart, XCart, Magento and Wix. 2. Next thing which I appreciate the most about it is its offerings in the free plans which makes me feel comfortable while consulting to a client or even when drawing a comparsion with other live chat apps like Tawk.to. 3. It truely is a no-mads cup of tea as its easy to integrate with E-Commerce platforms. **What do you dislike about HelpOnClick?** 1. I don't like their customer support that much and I truely feel they can be more proactive in providing solution when it comes to integration the app with CRM systems like Zoho and Salesforce. 2. Considering the application of the app the use case is huge but free plan doesn't offer greater scalability which is a bummer. **What problems is HelpOnClick solving and how is that benefiting you?** To allow visitor to give voice to their concerns so the backend team can promptly act upon them. ### 4. I love HelpOnClick and it's very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about HelpOnClick?** I have been able to use it efficiently and assist so many customers with this software. I love it because it's super easy to use for me as well as for the customers. It's easy to integrate into the website and add or remove users from it. Also, I was able to make canned responses to answer customer queries quickly. I have been able to use it regularly and help customers. Also, customer support is very helpful, they always help to understand the features better. **What do you dislike about HelpOnClick?** Sometimes, I forget to put offline status when I go somewhere, and I would miss the customer chat. I wish it would automatically put me offline when I go for a break and my computer is asleep. **What problems is HelpOnClick solving and how is that benefiting you?** It's providing me a great solution for the customer support queries. ### 5. HelpOnClick live chat review **Rating:** 5.0/5.0 stars **Reviewed by:** Ghattamaneni S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about HelpOnClick?** Helponclick offers cloud based deployment for small and medium based organisations. It provides much user interface with well designed and flexible options to customize the chat. It also provides good valume of discounts for customers. **What do you dislike about HelpOnClick?** The software is slow in functionality. The customer support also is not in approriate time bound. Due to slow the communication is also getting delayed. **What problems is HelpOnClick solving and how is that benefiting you?** The software provides live chat cloud based deployment for small and medium scale business. The user interface having many options to degine as per user needs. It helps to solves business users questions and helps to improve customer service. ### 6. A user friendly tool **Rating:** 4.5/5.0 stars **Reviewed by:** Vikas G. | Customer Service Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about HelpOnClick?** It's effortless to use and easy to link to the website. It helps to address customer queries on live chat efficiently and helps to increase sales and services. I have got good feedback for this tool from customers, as it's user-friendly and easy to use. It was easy to integrate into the website. **What do you dislike about HelpOnClick?** I sometimes had a bit of trouble in using Google Chrome; however, it's easy to manage and doesn't affect the experience. I like the product overall. **What problems is HelpOnClick solving and how is that benefiting you?** It helps to address customer queries efficiently and it's easy to use. ### 7. Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about HelpOnClick?** I really like HelpOnClick for its easy-to-use interface and live chat features. It makes customer support a breeze, and the customization options are a game-changer for our website **What do you dislike about HelpOnClick?** HelpOnClick's reporting features could be more robust **What problems is HelpOnClick solving and how is that benefiting you?** It tackles the challenge of instant customer interaction, making our website a friendly and responsive space. This boosts customer satisfaction, resolves issues on the spot, and just makes everything smoother. It's a game-changer for us ### 8. Need click Support - Click on "Help On Click" **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about HelpOnClick?** HelpOnClick is responsive, easy to use and provide quick resolution, for moderen tech and Non-Tech issues. **What do you dislike about HelpOnClick?** Pricing Bit higher, lots of srevices charges more than required. **What problems is HelpOnClick solving and how is that benefiting you?** HelpOnClick help us to get right software solution and re-solution for our needs. Provide Promt Live chat support and help to resolve our queries. ### 9. Ease of use live chat software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about HelpOnClick?** Pricing model, easy to setup and customize **What do you dislike about HelpOnClick?** Don't have support through chat but only through email and call **What problems is HelpOnClick solving and how is that benefiting you?** Setting up live chat software for my website visitors ### 10. Helponclick Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about HelpOnClick?** Helponclick is a great live chat platform for all kinds of organisations and firms. This has plenty of support features and instantly answers all the queries of a person. **What do you dislike about HelpOnClick?** Sometimes the response time is bit slow and also more advanced features can be added to it to make it more powerful tool . This will make the tool more popular . **What problems is HelpOnClick solving and how is that benefiting you?** Buisness interactions , team collaborations and solving customer queries and providing automated feedback are some of the good improvements from this tool for customers . ### 11. Ingenious live chat to serve our customers **Rating:** 4.0/5.0 stars **Reviewed by:** barbara c. | Manager TI, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about HelpOnClick?** It has advanced chat options for a more optimized customer service, it works anywhere I find my computer and no phone to always be in contact with my clients, it has a virtual agent 24 hours a day, 7 days a week. week, HelpOnClick answers any of my questions instantly **What do you dislike about HelpOnClick?** It would be interesting to assign a sound system for each call, for example: my colleagues with a "A" sound and customers with a "B" sound, this to help distinguish when I am doing other different activities and I can know in advance if it is a colleague or a client **Recommendations to others considering HelpOnClick:** It fits small and medium-sized businesses, has easy installation without knowledge of professional programming exclusively for business clients and is perfect for clients looking for a communication option with clients for free and transparent **What problems is HelpOnClick solving and how is that benefiting you?** We are a company that offers quality products and we have a team to take control of our customers online. We decided to try Helponclick for a year on the recommendation of one of our clients and our team is satisfied with the ability to configure this software with great ease and the ability to chat from anywhere. It uses a range of statistics on department activities such as operator reports or status reports allowing us to improve our workflow ### 12. I was fine but we decided on another tool **Rating:** 3.0/5.0 stars **Reviewed by:** Gabriel L. | Especialista en Mercadeo, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2017 **What do you like best about HelpOnClick?** We liked the fact that we could generate reports from the chat. The installation of the script on the website was very easy. We loved being able to see what a user is doing in real-time on the website. **What do you dislike about HelpOnClick?** The reports were not very detailed, sometimes the platform crashed. **Recommendations to others considering HelpOnClick:** If you want a free tool, it's good, especially because we wanted to support clients in real-time and see what information they were looking for. We decided to use TAWK.TO because it was more similar to what we were looking for. **What problems is HelpOnClick solving and how is that benefiting you?** We have an online sales page, we wanted it to provide support to customers and clear up doubts. ## HelpOnClick Discussions - [What is HelpOnClick used for?](https://www.g2.com/discussions/what-is-helponclick-used-for) - [View HelpOnClick pricing details and edition comparison](https://www.g2.com/products/helponclick/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A40%3A13+-0500&secure%5Bsession_id%5D=b036279d-ca11-4d5d-9099-22ffbde4f21d&secure%5Btoken%5D=a1bf6a653bd343d95edec80d3a4725614995cdf5c9090f738805babd39a8beb2&format=llm_user) ## HelpOnClick Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top HelpOnClick Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,320 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews)