Best Knowledge Base Software - Page 12
Knowledge base software stores and organizes information about businesses and their products, services, and processes in a central repository accessible by the rest of the organization.
Businesses use knowledge bases to bring information from different sources, such as internal communications platforms or email software, into a self-serve digital library that acts as a single source of truth. Businesses can determine what content they want to collect in the knowledge base, how it is used, and who can access or edit the information. The content can range from training documentation and project timelines to meeting notes and action items.
Knowledge bases allow users to organize information effectively and offer powerful search capabilities, which help employees find information efficiently and trust that it is accurate. Knowledge bases can be accessed by a large audience, but they are typically managed by a limited number of contributors. Contributors usually include those with more expertise or oversight into particular topics, such as subject matter experts (SME), team leads, and project managers.
Wiki products are also included in this category but differ from knowledge base tools in a few ways. First, the content stored in wikis encompasses a wider range of business topics than a knowledge base, which focuses on products, services, and processes. Further, wikis offer a flexible workspace where employees can work together to flesh out ideas, thus making them more collaborative. Usually, any employee has the freedom to contribute or edit content in a wiki, as opposed to knowledge bases that have a few dedicated contributors and editors who actively manage the content.
Many knowledge base solutions now leverage AI to enhance knowledge delivery and management. AI-powered solutions deliver intelligent recommendations and proactively surface relevant articles and information by efficiently understanding context and user intent. These AI-enabled knowledge bases are dynamic and can also be embedded into the user’s daily workflow via other collaborative tools.
Some knowledge bases are deployed as contact center knowledge base software to help customer service agents access clear and accurate answers to frequently asked questions (FAQ). Knowledge base software products may also integrate with enterprise content management (ECM) systems to allow users to search for and access materials across different repositories.
To qualify for inclusion in the Knowledge Base category, a product must:
Featured Knowledge Base Software At A Glance
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Fluid Topics is an Enterprise Knowledge Platform that transforms product content into smart, actionable knowledge, redefining how users search, discover, read, navigate, and interact with information.
- 100% Enterprise
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Fluid Topics' Documentation Portal is an AI-powered platform designed to centralize and deliver technical documentation, providing users with up-to-date, personalized content. By aggregating informati
- Overview
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Knowledge Workers struggle to leverage GenAI for knowledge generation across vast systems and documents. GateAI transforms your data into actionable insights, creating focused scopes that empower smar
2 Twitter followers
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Giva eKnowledgeManager is a knowledge base application that helps capture knowledge as it is created so that it can be distributed and shared with the right individuals at a later date.
1 Twitter followers
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Glean Assistant is an AI-powered enterprise tool designed to enhance workplace productivity by integrating company knowledge with real-time web data. It enables users to research internal projects, ac
727 Twitter followers
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Guides helps people, organisations, and industires reimagine how they publish and share practical information to create a better future for everyone.
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HandbookHub — AI-powered digital employee handbook builder for remote teams Overview HandbookHub helps remote and hybrid teams create, organize, and maintain employee handbooks in minutes rather than
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Help.center is an AI-powered knowledge base platform that gives your customers instant, accurate answers. You can host a fully branded help site (yourcompany.help.center) to share product or service a
313 Twitter followers
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HelpGuides is a modern knowledge management platform built for AI-powered digital experiences.
- Overview
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The solution is simple: if online users (customer or employees) are lost on a website, platform or web app, with Helppier, they can access the information they need right when need it, before contacti
- 67% Small-Business
- 17% Enterprise
302 Twitter followers
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- Pros and Cons
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Heysquid is an advanced content management and documentation platform developed by 4D CONCEPT. It offers solutions for creating, publishing, and distributing various types of information, including te
- 100% Small-Business
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SAI Global i2i is a cloud-based, customizable Standards Management solution that allows you to easily manage, store and share the most up-to-date Standards across your organization. Create customize
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Implicit is an AI-powered support and knowledge management software solution that helps companies automate complex support workflows, scale product expertise, and deliver accurate answers via both age
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ISELO is your knowledge companion! It assists you to: 1. Collect Knowledge: Keep interesting content found on the web or upload your documents or create memos and get back to that whenever you want
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Apache JSPWiki is a robust, open-source WikiWiki engine designed around standard Java Enterprise Edition components, including Java, servlets, and JSP. It offers a comprehensive platform for collabora
