Best Help Desk Software - Page 28
What is Help Desk Software?
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk Software
To qualify for inclusion in the Help Desk category, a product must:
- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software
Help desk software is commonly used to:
- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk Software
According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Best Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
We provide IT Support and deliver Internet connectivity to some of New Zealand's most iconic brands.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
News and information about ITCO events, customers and staff. ITCO provides great technical support for business computer systems from a fun technical team. With it's own dedicated contact centre staff
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing
- 100% Small-Business
356 Twitter followers
- Overview
- User Satisfaction
- Seller Details
JSupportDesk is a web-based support desk software.
- Overview
- User Satisfaction
- Seller Details
KaseSync is an innovative integration that connects online community platforms such as Khoros, Higher Logic Vanilla, and Gainsight with support systems like Salesforce, Microsoft Dynamics, NetSuite, a
3,605 Twitter followers
- Overview
- User Satisfaction
- Seller Details
kim.cc is an AI powered customer support agency that helps growing D2C brands with part-time customer support needs by providing dedicated customer agents sourced from the Philippines and India, super
- Overview
- User Satisfaction
- Seller Details
Knitware is more than a team management tool; it’s an intelligent platform designed to empower your workforce. With AI-driven insights, seamless collaboration, and engagement-enhancing features, Knitw
- Overview
- User Satisfaction
- Seller Details
Landpark Helpdesk provides tools fo helpdesk management and incident resolution.
- Overview
- User Satisfaction
- Seller Details
From creation to resolution, streamline your customer support journey with our Service CRM’s end-to-end ticket management.
1,464 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Web-based multichannel customer interaction management software to boost conversion rates and customer satisfaction.
637 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Contact Us' page is an integral part of any website. This page usually has a form with basic fields like name, email, and message. This form allows customers to send their queries, feedback, and recom
709 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Mava enables you to scale customer support and success. Mava is an AI-first customer support platform that connects to your private, group & community channels. Manage support requests from a sha
- Overview
- User Satisfaction
- Seller Details
Tickets & Helpdesk Log, organize, and keep track of customer issues all in one place Exceptional Customer Support - Easy to use help desk management software - Log, organize and track customer que
- Overview
- User Satisfaction
- Seller Details
Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as: - HR Onboarding - HR Offboarding - IT Change Man
