Best Help Desk Software - Page 28

ClearQ

Click Media Lab

Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions.

Como Inbox

Como Inbox is a usage-based SaaS that handles the full inquiry workflow for small teams: form creation, to-do-style case management, and email reply — with a design feature that lets operators reply with a structured form instead of a free-text email, reducing back-and-forth. There are no plan tiers and no seat fees. Form creation, inbox management, and team members are free with no limits. Charges arise only from email sending (first 100 emails per month free) and file storage. Each workspace runs on an isolated database — no shared tables between customers.

Confides

Consol CM/Helpdesk

ConSol CM/Ticketing

Cove Inbox

Cove Inbox gives small support teams a branded website chat, a shared inbox, help articles, and simple workflows in one place. Pricing is per workspace with unlimited conversations: Free for 2 seats, Mini $39/mo for 10 seats with email, Shopify, Slack and webhook connections, Essentials $89/mo for 25 seats, and Plus $219/mo for 50 seats.

Customer-Ticket.com

A general purpose helpdesk solution for SME, capable to handle different business scenarios in different industries with flexibility and versatility. We run either on-premise or on-cloud, meeting clients' compliance requirements.

CV Helpdesk

CV Helpdesk is a SharePoint-based ticketing system designed for Microsoft 365 environments. Built on the SharePoint Framework, the platform integrates directly into Microsoft 365 and centralizes support requests into a structured queue. Tickets can be submitted through SharePoint portals, Email, Team with automated routing based on departments and configurable approval workflows. Priority classification streamlines triage, while real-time tracking provides visibility from submission to resolution. Notifications inform users of ticket status changes, and file attachments can be included to aid diagnosis. Role-based access control defines permissions for employees, agents, and administrators. Dashboards and reporting features provide insights into ticket trends and agent performance. Internal notes allow agents to collaborate without exposing communications to requesters.

cVortex

cVortex is a Brazilian omnichannel customer service platform that brings WhatsApp, Instagram, Facebook Messenger, Telegram, webchat, email, SMS and voice into a single workspace, with AI built in. Founded in 2019 and headquartered in Uberlândia, Brazil, cVortex helps mid-sized and large companies serve customers faster, at lower cost and with full traceability. Key capabilities: • Omnichannel inbox with case/ticket management, SLA controls and intelligent work distribution • AI chatbots (OpenAI) and the cVortex Copilot assistant for agents • No-code/low-code service and automation flows • Voice: IVR, outbound dialing and call recording • Bulk messaging via WhatsApp, email and SMS • NPS and CSAT surveys, dashboards and reports • Open API and integrations • Official Meta Business Partner Customer results include a 94% reduction in average waiting time and 1.3 million automated confirmations per month for a healthcare network. Recognition: Smart Customer Award 2026 (Gold in Customer Experience Management, Gold in AI for CX, Silver in CX Automation) and TOP 3 at The Customer Summit 2026. — A cVortex é uma plataforma brasileira de atendimento omnichannel que reúne WhatsApp, Instagram, Messenger, Telegram, webchat, e-mail, SMS e voz em um só lugar, com IA nativa. Fundada em 2019, com sede em Uberlândia (MG), ajuda médias e grandes empresas a atender mais rápido, com menos custo e rastreabilidade total. Premiada no Smart Customer 2026 (2 ouros e 1 prata) e TOP 3 no The Customer Summit 2026. Site: https://cvortex.com

Cxpress

A Cxpress é uma plataforma de atendimento e automação no WhatsApp para empresas, que centraliza todos os canais digitais em um único sistema. Com foco em produtividade, inteligência artificial e atendimento multicanal, a solução permite que empresas organizem suas interações com clientes de forma prática, escalável e integrada. A plataforma atua como um sistema de atendimento, software de suporte ao cliente e help desk, reunindo funções de gestão de chamados, automação com chatbots de IA e relatórios inteligentes em tempo real. Isso garante respostas mais rápidas, triagem eficiente e histórico unificado de cada cliente. Com a Cxpress, empresas podem: Usar chatbots com inteligência artificial para responder clientes automaticamente no WhatsApp 24/7; Gerenciar WhatsApp, redes sociais, e-mail, telefone e webchat em um só lugar; Automatizar a distribuição de tickets, aplicar SLAs, tags e setorização; Integrar o WhatsApp oficial para empresas com múltiplos atendentes e agentes inteligentes; Transformar dados de atendimento em insights estratégicos para melhorar vendas e fidelização. Em resumo, a Cxpress é uma plataforma completa de atendimento e automação, ideal para empresas que buscam unir organização, eficiência e escalabilidade no relacionamento com clientes.

DEEP.assist

The expert system for your customer interaction centre

Desk.Help

Deskwil

Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.

deskxpand

DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just that. Never miss a conversation, respond instantly, and keep tabs on everything - all beautifully tied with an easy-to-use interface. ✌️ DeskXpand includes the following: ➡️Automated ticket routing ➡️Omnichannel support ➡️Self-service knowledge base ➡️Analytics ➡️Live chat ➡️Task management ➡️Canned responses and so much more! Developed by experts with more than 15 years of experience, we strive to provide software solutions that are cost-effective, functional, and, above all, useful with great user experience.