Its is incredibly simple to setup, and ridiculously simple to use. Does exactly what its supposed to do! Having team members being able to share mailboxes and allocate emails to the correct team member means nothing gets missed. Its something that seems like there should be endless apps/options to solve sharing mailboxes but most a too expensive and over featured that they're just not a solution. Jelly is sweet simplicity

I like Jelly’s simple UI and that everyone on my team can see all of our customer support outreach. It helps us interact with customers quickly and solve their issues. I also find it helpful to have internal conversations about a user’s inquiry and use labeling and filtering so we can answer users in a timely fashion. I really value being able to customize labels to tag conversations for future follow-up on new feature launches or automate replies to users who reach out about particular items. Setup was seamless with our email notification system, and getting our employees signed up and into the flow went smoothly.

Jelly is a hidden gem. In a nutshell, it's highly effective and simple inbox-sharing software for email-first teams. Whilst being simple to use for non-technical folks, there is a surprising amount of customisation available under the hood, via the API and other features. This lets me, as a technical person, make it highly suited to our needs and I feel just as well served as those using the UI on a daily basis. Finding a well crafted, clearly scoped tool (that also has friendly and responsive customer support) is getting harder and harder these days, but with Jelly we feel like we have struck gold.