MiFusion Tickets & Helpdesk Reviews & Product Details

Tickets & Helpdesk Log, organize, and keep track of customer issues all in one place Exceptional Customer Support - Easy to use help desk management software - Log, organize and track customer queries from one place - Dashboard accessible to the support team - Tracking of all completed tickets - Capture time spent on each ticket - Escalation management & Auto Notifications - Customers are able to access ticket information through a web interface or via email - Shortened resolution times - Email Integration Key Features - Automated workflows between agents - Show/hide information based on user levels - Integration with all modules for current account statuses etc. - Auto prioritization based on agreement types - Stock/Asset Tracking - Checklists for knowledge transfer - Automated ticket process from nominated email addresses