# ITsDone Help Desk Reviews
**Vendor:** simplifyIT  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About ITsDone Help Desk
Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees.






- [View ITsDone Help Desk pricing details and edition comparison](https://www.g2.com/products/itsdone-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+05%3A22%3A20+-0500&secure%5Bsession_id%5D=89bd4305-bcf5-4d4a-bd70-2277b437d63a&secure%5Btoken%5D=ed860550e2338d53a33fadb707c32fd596c60cf6a26bb41d91d03e5974cf1371&format=llm_user)

## ITsDone Help Desk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top ITsDone Help Desk Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,347 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,937 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,582 reviews)