Top Free Help Desk Software - Page 11

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Remote Monitoring and Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=remote-monitoring-and-management)

Usedesk

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Usedesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Usedesk?

  • Seller: Usedesk
  • Year Founded: 2014
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Usedesk?

AI-generated summary from verified user reviews

Pros
  • Users are impressed with Usedesk's automation and AI solutions, seamlessly integrating into their support systems.
  • Users are impressed with the customer support of Usedesk, highlighting its easy integration and effective automation solutions.
  • Users find Usedesk’s integrations effortless and effective, enhancing their customer support ecosystem significantly.

What Are Recent G2 Reviews of Usedesk?

What Are G2 Users Discussing About Usedesk?

Corefactors

Corefactors is a RevOps-enabling end-to-end CRM platform. The platform aims to cater to the growing need for a unified platform to manage customer relations and customer-facing teams. With the proliferation of customer touchpoints, intensifying competition, and ever-heightening customer expectations, Corefactors CRM enables the RevOps ecosystem and reduces revenue leakages by aligning them and creating a 360⁰ view of customer and business.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Corefactors?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Corefactors?

  • Seller: Corefactors
  • Year Founded: 2013
  • HQ Location: Bengaluru, IN
  • Twitter: @AICorefactors
    45 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +91 80673 35577

Who Uses This Product?

  • Company Size: 45% Small, 27% Large

What Do G2 Reviewers Say About Corefactors?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Corefactors, highlighting its quick setup and seamless communication workflows.
  • Users appreciate the responsive customer support of Corefactors, enhancing communication workflows and overall efficiency.
  • Users value the powerful automation features of Corefactors, enhancing efficiency across sales, marketing, and support.
  • Users appreciate the powerful automation features of Corefactors, reducing manual work and enhancing communication efficiency.
  • Users appreciate the easy integrations of Corefactors, enhancing their communication workflows and automating processes seamlessly.
Cons
  • Users experience dashboard issues with lag, limited customization, and inadequate training materials impacting usability and performance.
  • Users find limited customization options in Corefactors, affecting their ability to tailor the platform effectively.
  • Users face challenges due to limited advanced analytics and customization options, hindering deeper insights and flexibility.
  • Users experience poor customer support, particularly during peak hours, which hampers effective issue resolution.
  • Users notice slow loading times on the dashboard, which hampers their overall experience with Corefactors.

What Are Recent G2 Reviews of Corefactors?

What Are G2 Users Discussing About Corefactors?

CRM and Deals

CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment.

Average Rating: 4.6/5.0

Total Reviews: 15

Who Is the Company Behind CRM and Deals?

  • Seller: GrowthDot
  • Year Founded: 2016
  • HQ Location: Ternopil, UA
  • Twitter: @growthdot
    293 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About CRM and Deals?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of the CRM and Deals, making it straightforward to track and maintain pipelines.
  • Users value the easy tracking features of the CRM and Deals, enhancing their business and customer management.
  • Users value the seamless integration of CRM and Deals with Zendesk, enhancing ticket tracking and pipeline management.
  • Users appreciate the seamless integration with Zendesk, making tracking and maintaining pipelines effortless.

What Are Recent G2 Reviews of CRM and Deals?

EvantoDesk

4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate EvantoDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind EvantoDesk?

  • Seller: Evantodesk
  • Year Founded: 2017
  • HQ Location: N/A
  • Twitter: @evantodesk
    540 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of EvantoDesk?

What Are G2 Users Discussing About EvantoDesk?

FyneDesk

FyneDesk is an AI-powered help desk and ITSM platform built for organizations that want enterprise capabilities without enterprise complexity. Teams can manage tickets, customer portals, email, chat, knowledge bases, assets, and automations from one workspace. AI Auto Resolve learns from your knowledge base and past support tickets to answer and resolve repetitive requests automatically, allowing your team to spend more time on higher-value work. Powerful workflow automation, customizable forms, SLAs, reporting, and integrations help support teams stay efficient as they grow. FyneDesk is trusted by businesses looking for a modern alternative to legacy help desk platforms, with fast onboarding, transparent pricing, and a product that evolves based on customer feedback.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate FyneDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind FyneDesk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of FyneDesk?

i-net HelpDesk

i-net HelpDesk is a web-based service management and ticketing platform designed for internal support teams, ITIL-oriented service desks, and external customer service organizations. The solution helps businesses manage incidents, service requests, workflows, and customer communications through a centralized and configurable support environment. Available as an on-premises or hosted solution, i-net HelpDesk runs entirely in the browser and supports Windows, Linux, and other Java-compatible server environments. The platform is designed for rapid deployment and can be adapted to existing service processes without extensive implementation projects. Key Features and Functionality • Ticket Management – Manage incidents, service requests, tasks, and customer communications through a centralized ticketing system. • Process Automation – Automate recurring tasks, ticket routing, escalations, notifications, and business workflows to improve operational efficiency. • Integrated Knowledge Base – Create, organize, and maintain knowledge articles for agents and end users. Knowledge can be generated directly from resolved tickets. • AI-Assisted Support – Optional AI capabilities provide ticket summaries, response suggestions, information retrieval, and support for knowledge management. • Self-Service Portal – Enable users to submit requests, track ticket status, and access knowledge articles through a web-based portal. • Dashboards and Reporting – Monitor service performance with configurable dashboards, analytics, and ad hoc reporting capabilities. • Multi-Channel Support – Process requests from email, web forms, phone-based workflows, and integrated communication channels. • Collaboration Tools – Support teams can collaborate through shared tickets, comments, chat, calls, and meeting rooms within the platform. • Mobile and Browser Access – Access the service desk from desktop and mobile devices without installing client software. • Security and Access Control – Configure role-based permissions, user groups, and authentication options to meet organizational requirements. Primary Value and User Solutions i-net HelpDesk helps organizations streamline service management processes by combining ticketing, workflow automation, knowledge management, reporting, and collaboration in a single platform. The solution supports ITIL-based service operations while remaining flexible enough for customer service, facility management, HR service delivery, and other support processes. By providing self-service capabilities, automation, integrated knowledge management, and AI-assisted workflows, i-net HelpDesk helps teams reduce manual effort, improve response times, increase service transparency, and deliver consistent support experiences across the organization.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate i-net HelpDesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind i-net HelpDesk?

  • Seller: i-net software GmbH
  • Year Founded: 1996
  • HQ Location: Berlin, DE
  • Twitter: @inetsoftware
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®
  • Phone: +49 30 252 993 50

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About i-net HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users find i-net HelpDesk to be very easy to use, ensuring a smooth and hassle-free experience.
Cons
  • Users occasionally face technical issues, but these are promptly resolved by the support team.

What Are Recent G2 Reviews of i-net HelpDesk?

initdesk

initdesk is a radically simple, AI-powered help desk built for product creators and lean teams who handle support over email. Connect your inbox, get AI-drafted replies, auto-tags, and an AI Assistant you can “teach” with your FAQs/docs to improve accuracy over time. Keep everything in one lightweight shared inbox, publish a support portal, and trigger workflows with Slack notifications and webhooks. Built to save hours, reduce costs, and keep support fast—without enterprise bloat.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate initdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind initdesk?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About initdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of initdesk, enhancing ticket management and providing a smooth workflow experience.
  • Users value the automated responses feature of initdesk for enhancing speed and efficiency in managing tasks.
  • Users love the automation features of initdesk, enabling efficient ticket management and a superior self-service experience.
  • Users appreciate the easy access to manage customer tickets efficiently, enhancing both productivity and user self-service.
  • Users appreciate the efficiency of initdesk, streamlining ticket management and enhancing customer support experiences.

What Are Recent G2 Reviews of initdesk?

interakt

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind interakt?

  • Seller: Interakt
  • HQ Location: N/A
  • Twitter: @InteraktApp
    939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of interakt?

Milldesk

Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Milldesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Milldesk?

  • Seller: Milldesk
  • HQ Location: Miami, US
  • Twitter: @milldesk
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Milldesk?

What Are G2 Users Discussing About Milldesk?

Outseta

Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our customers are building online businesses and charge their customers using a subscription or membership model—although we support one-time payments, too. Outseta is commonly used to build membership websites, SaaS products, online courses, online communities, and sell productized services.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Outseta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Outseta?

  • Seller: Outseta
  • Year Founded: 2016
  • HQ Location: San Diego, US
  • Twitter: @outseta
    6,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 8% Large

What Do G2 Reviewers Say About Outseta?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Outseta, appreciating their help during onboarding and integration challenges.
  • Users appreciate the ease of use of Outseta, highlighting its simple UI and intuitive layout for quick onboarding.
  • Users praise Outseta for its easy implementation, thanks to a simple UI and outstanding support during setup.
  • Users appreciate the easy integrations with Outseta, benefiting from straightforward implementation and excellent support during setup.
  • Users highlight the easy setup of Outseta, appreciating the intuitive layout and responsive support during onboarding.
Cons
  • Users find the steep learning curve challenging, particularly when transitioning from Webflow and navigating concepts.
  • Users find it difficult to learn Outseta, especially when transitioning from Webflow.
  • Users find the transition from Webflow to Outseta quite challenging due to difficulty in understanding the platform.
  • Users find it difficult to learn Outseta, especially those transitioning from Webflow.
  • Users feel the limited features may not meet the needs of larger corporate customers, though small startups can adapt.

What Are Recent G2 Reviews of Outseta?

What Are G2 Users Discussing About Outseta?

Tactful AI

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Tactful AI?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Tactful AI?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Tactful AI?

AI-generated summary from verified user reviews

Pros
  • Users value the automated responses of Tactful AI, enabling seamless and personalized customer interactions effortlessly.
  • Users value the easy and smart automation in Tactful AI, enhancing their customer experience across channels.
  • Users value the flexibility of Tactful AI, allowing for easy automation across various channels for personalized experiences.
  • Users love the seamless integrations of Tactful AI, enhancing automation and delivering personalized customer experiences effortlessly.

What Are Recent G2 Reviews of Tactful AI?

What Are G2 Users Discussing About Tactful AI?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the versatile call management of Thulium, effectively supporting both inbound and outbound communication needs.
  • Users highly value the professional and helpful customer support of Thulium, enhancing their overall experience with the product.
  • Users value the customizability of Thulium, benefiting from a wide range of configuration options for various needs.
  • Users value the wide range of customization options in Thulium, enhancing both inbound and outbound communication.
  • Users appreciate the ease of use of Thulium, praising its intuitive design and supportive documentation.
Cons
  • Users are frustrated by the insufficient user permission selection in Thulium, limiting their management capabilities.
  • Users report insufficient user permission selection in Thulium, which limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

Torvalds

Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-app chat, communities, and more in an all-in-one modern system that integrates with existing support stacks. The platform provides solutions for support and engineering departments to engage customers quickly, confidently, and reduce time on non-engineering tasks.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Torvalds?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Torvalds?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Torvalds?

AI-generated summary from verified user reviews

Pros
  • Users praise Torvalds.dev for its real-time automation, enhancing customer experience through efficient and autonomous issue resolution.
  • Users value the thoughtful design of customer support in Torvalds, enhancing the smoothness of training workflows.
  • Users value the efficiency of Torvalds, appreciating its real-time issue resolution and improved customer support experience.
  • Users value the seamless team collaboration in Torvalds, enhancing support workflows through thoughtful design and integration.
  • Users praise the real-time autonomous issue resolution of Torvalds, enhancing support speed and accuracy effectively.
Cons
  • Users find the limited customization options frustrating, wishing for clearer documentation and more examples for guidance.
  • Users noted the initially missing features which could have impacted their experience before the efficient rollout.

What Are Recent G2 Reviews of Torvalds?

Whelp

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Whelp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Whelp?

  • Seller: Whelp
  • Year Founded: 2019
  • HQ Location: New York, AZ
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Whelp?

AI-generated summary from verified user reviews

Pros
  • Users value Whelp's consolidated inbox feature, enhancing organization and streamlining communication across multiple channels.
  • Users find Whelp to be affordable for small teams, effectively consolidating customer communication in one place.
  • Users value the AI efficiency of Whelp, streamlining customer communication and saving time in team organization.
  • Users value the AI features of Whelp for efficiently managing repetitive customer inquiries and enhancing organization.
  • Users value the automated responses feature of Whelp, enhancing efficiency while maintaining a personal touch in communication.
Cons
  • Users note that the call detection functionality needs improvement to avoid miscommunication during ongoing conversations.
  • Users find the call quality issues frustrating, especially with incorrect statuses during ongoing conversations.
  • Users feel the UI could be more intuitive, despite appreciating the handy setup process of Whelp.
  • Users find the manual input requirement cumbersome, as it complicates the call detection process and leads to errors.
  • Users find the UI not intuitive, making navigation challenging despite handy setup options.

What Are Recent G2 Reviews of Whelp?

YourGPT Chatbot

YourGPT is the no-code AI agent platform for customer support, sales, and operations. Beyond answering questions, it enables self-learning, multi-agent systems that take real action, resolving up to 90% of repeated queries. Deploy across websites, WhatsApp, Instagram, Telegram, Slack, phone, and more. AI agents are grounded in your business data and workflows. You connect your own sources, including your website, text, PDFs, Notion, Google Drive, Dropbox, Confluence, YouTube, and more. This keeps responses accurate, aligned with your content, and relevant to real business context. Takes real action. Agents connect to your tools and perform the work: refunds processed, tickets created, CRMs updated, meetings booked. Self-learning. Agents improve from every conversation. Gaps, conflicts, and feedback close themselves, so there are no stale flows to maintain. Multi-agent. One agent can't perform all complex business tasks, so you can build specialists. Billing, refunds, technical, and sales agents each own their domain, with handoff between them. AI Studio, a visual builder, gives you control over exactly what agents can do, decide, and execute, so workflows run in a predictable way. No code, live in minutes, supports over 100 languages.

Average Rating: 4.7/5.0

Total Reviews: 24

How Do G2 Users Rate YourGPT Chatbot?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind YourGPT Chatbot?

Who Uses This Product?

  • Company Size: 81% Small, 15% Medium

What Do G2 Reviewers Say About YourGPT Chatbot?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of YourGPT Chatbot exceptional, allowing bot creation in under five minutes.
  • Users praise YourGPT for its friendly and responsive customer support, enhancing their overall experience and satisfaction.
  • Users value the great features and clean UI of YourGPT Chatbot, facilitating seamless customer service and integration.
  • Users love the flexible customization options of YourGPT, making it suitable for both simple and advanced needs.
  • Users love the easy creation of chatbots with YourGPT, appreciating its user-friendly interface and quick setup.
Cons
  • Users notice limitations in context and understanding with YourGPT Chatbot, leading to occasional inaccurate or confusing responses.
  • Users note that chat management needs improvement, particularly in documentation and chatbot response limits.
  • Users find the learning curve steep, as setup and mastery demand time and some technical knowledge.
  • Users find the premium cost prohibitive, especially for small businesses needing additional support and customizations.
  • Users feel that difficult learning curves may hinder fully utilizing the capabilities of YourGPT Chatbot effectively.

What Are Recent G2 Reviews of YourGPT Chatbot?