--- title: Milldesk Reviews meta\_title: 'Milldesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Milldesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Milldesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Milldesk but has limited features. Are you part of the Milldesk team? [Upgrade your plan](https://my.g2.com/milldesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk. * * * Seller [Milldesk](https://www.g2.com/sellers/milldesk) Discussions [Milldesk Community](https://www.g2.com/products/milldesk/discuss) Languages Supported English, Portuguese, Spanish Overview by Julio Cesar Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,770) ](https://www.g2.com/products/freshdesk/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,892) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/milldesk/competitors/alternatives) ![Jhony Alexander H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jhony Alexander H.") JH Jhony Alexander H. Senior Cybersecurity Engineer Mid-Market (51-1000 emp.) 5/31/2022 "Easy, cheap and fast tool for Helpdesk" 4.5/5 What do you like best about Milldesk? It is easy to use and the dashboard is so good, that we can see all information in one view. Milldesk is good for the people that never had use a Helpdesk tool. Review collected by and hosted on G2.com. What do you dislike about Milldesk? Nothing, the tool is so good and powerful. Maybe the user management can be best, but the actual model is good for the company. The price is not bad, some tools are more expensive. Review collected by and hosted on G2.com. What problems is Milldesk solving and how is that benefiting you? All our helpdesk service is in Milldesk, It's so fast and easy to the user. The dashboard is so good and the graphics are awesome. Milldesk comes to replace another tool and the results are amazing. Review collected by and hosted on G2.com. Show More 6/14/2022 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Validated Reviewer (Validated through Google using a business email account)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ![Sebastian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian S.") SS Sebastian S. Asistente de Sistemas Mid-Market (51-1000 emp.) 12/17/2019 "Milldesk has an effective help desk service to resolve issues" 4.5/5 What do you like best about Milldesk? I like Milldesk for several reasons, it has a notification system that alerts you when you receive a ticket. I also like that the application has a text-to-speech input option enabled on the portal. Another feature that I like is that it allows you to create templates for emails, so that they can be sent automatically. Review collected by and hosted on G2.com. What do you dislike about Milldesk? The user interface has many animations, so it uses a large amount of memory when loaded in the browser. Review collected by and hosted on G2.com. Recommendations to others considering Milldesk: Milldesk offers an optimal help desk service for large or small businesses. I recommend its implementation for the solution of incidents in your company. It is an easy to use tool and has an average industry price. Review collected by and hosted on G2.com. What problems is Milldesk solving and how is that benefiting you? We implement Milldesk to handle our incident load of the organization's databases, which allows us to comply with the resolutions within the established deadlines. This tool gives us the ability to constantly communicate with agents, to offer a more optimal service. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Incentivized (This reviewer was offered a nominal gift card as thank you for completing this review.)Source: G2 invite (Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.) (Copy Review URL) ### There are not enough reviews of Milldesk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,770) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 2 ![SysAid Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid Logo") SysAid 4.5 (753) SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. ](https://www.g2.com/products/sysaid/reviews "SysAid")[ 3 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,892) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 4 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 5 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,061) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 6 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,909) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 7 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 8 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,921) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 9 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,510) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 10 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall") [Show More](#) ## Questions about Milldesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Milldesk ](https://www.g2.com/products/milldesk/discussions/new) GU Guest User What is Milldesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-milldesk-used-for) [ View all Discussions ](https://www.g2.com/products/milldesk/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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