G2

Sebastian S.

Asistente de Sistemas

Mid-Market (51-1000 emp.)

12/17/2019

"Milldesk has an effective help desk service to resolve issues"

4.5/5

What do you like best about Milldesk?

I like Milldesk for several reasons, it has a notification system that alerts you when you receive a ticket. I also like that the application has a text-to-speech input option enabled on the portal. Another feature that I like is that it allows you to create templates for emails, so that they can be sent automatically. Review collected by and hosted on G2.com.

What do you dislike about Milldesk?

The user interface has many animations, so it uses a large amount of memory when loaded in the browser. Review collected by and hosted on G2.com.

Recommendations to others considering Milldesk:

Milldesk offers an optimal help desk service for large or small businesses. I recommend its implementation for the solution of incidents in your company. It is an easy to use tool and has an average industry price. Review collected by and hosted on G2.com.

What problems is Milldesk solving and how is that benefiting you?

We implement Milldesk to handle our incident load of the organization's databases, which allows us to comply with the resolutions within the established deadlines. This tool gives us the ability to constantly communicate with agents, to offer a more optimal service. Review collected by and hosted on G2.com.