# Best Enterprise Feedback Management Software with System Monitoring Capabilities ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 277 ### Category Stats (Aug 2026) - **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,900+ Authentic Reviews - 277+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=18969&focus%5B%5D=23848&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19895) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Userback, Glassbox, ReputationStacker, Simplesat, and Chattermill. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=userback&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=chattermill) **Sponsored** ### Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-08T17%3A20%3A16Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Ff%2Fsystem-monitoring&secure%5Btoken%5D=4ccb0b8d9b32546b28b4f15cd4887b0f2d181e960859485346bc5a2856176736&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) ### [Delighted](https://www.g2.com/de/products/delighted/reviews) Delighted ist der schnellste und einfachste Weg, um in Echtzeit umsetzbares Feedback von Ihren Kunden, Mitarbeitern, Partnern und Anbietern zu sammeln. Vertraut von Uber, Cisco, Slack, Bonobos, Instacart, Target und Tausenden anderer Marken, um Erfahrungen zu messen, zu verstehen und zu verbessern. Organisationen, die Delighted nutzen, können sofort Kundenfeedback sammeln, analysieren und verteilen, was es ihnen ermöglicht, Kundenbedürfnisse mit Unternehmenswachstum in Einklang zu bringen, die Kundenstimme im Laufe der Zeit zu messen und proaktiv die Abwanderung zu reduzieren. **Average Rating:** 4.7/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate Delighted? - **Einfache Bedienung:** 9.6/10 (Category avg: 9.1/10) - **Konsistenz des Markendesigns:** 9.0/10 (Category avg: 9.0/10) - **Sammeln von Feedback:** 8.6/10 (Category avg: 9.2/10) - **Feedback-Aggregation:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Delighted? - **Verkäufer:** [Qualtrics](https://www.g2.com/de/sellers/qualtrics) - **Gründungsjahr:** 2002 - **Hauptsitz:** Provo, UT - **Twitter:** @Qualtrics 42,137 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website) 6,231 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** NASDAQ: XM #### Who Uses This Product? - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 62% Medium, 40% Small #### What Are Recent G2 Reviews of Delighted? **["Sehr SEHR intuitiv 👏"](https://www.g2.com/de/survey_responses/delighted-review-6697443)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Computersoftware_ [Read full review](https://www.g2.com/de/survey_responses/delighted-review-6697443) **["Begeistert ist erstaunlich."](https://www.g2.com/de/survey_responses/delighted-review-9782860)** **Rating:** 5.0/5.0 stars _— Anna G._ [Read full review](https://www.g2.com/de/survey_responses/delighted-review-9782860) #### What Are G2 Users Discussing About Delighted? - [Wem gehört "delighted"?](https://www.g2.com/de/discussions/who-owns-delighted) - 1 comment - [What is NPS delighted?](https://www.g2.com/de/discussions/what-is-nps-delighted) - [What does Delighted do?](https://www.g2.com/de/discussions/what-does-delighted-do) - [What is delighted platform?](https://www.g2.com/de/discussions/what-is-delighted-platform) ### [Chattermill](https://www.g2.com/de/products/chattermill/reviews) Chattermill ist die KI-native Customer Experience Intelligence (CXI) Plattform, die fragmentiertes Feedback vereint und aufzeigt, worauf zuerst reagiert werden sollte. Entwickelt für das agentische Zeitalter, wird es von CX-, Voice of Customer (VoC)-, Produkt-, Support- und Insight-Teams bei Unternehmensmarken genutzt, die verstreutes Feedback in eine klare nächste Handlung umwandeln müssen, nicht in ein weiteres Dashboard, das niemand öffnet. Chattermill verbindet sich mit über 100 Feedback-Kanälen, einschließlich Umfragen, Bewertungen, Support-Tickets, Gesprächen und sozialen Medien. Es übersetzt und transkribiert Feedback in über 100 Sprachen, bereichert jedes Signal mit Kontext (Kunden-ID, Kanal, Standort) und klassifiziert jedes Feedback mit Lyra, Chattermills eigenem KI-Modell. Lyra kombiniert aspektbasierte Sentiment-Analyse, überwachtes Lernen und große Sprachmodelle, sodass die Kategorisierung auch bei hohem Volumen konsistent bleibt. Sobald das Feedback organisiert ist, erhalten Teams Metriken zur Verfolgung von NPS, CSAT und Sentiment, präzise Einblicke, die auf spezifische Probleme und Chancen hinweisen, KI-Zusammenfassungen, die durch echte Kundenkommentare gestützt werden, Wirkungsanalysen, die zeigen, was tatsächlich die wichtigsten Metriken bewegt, und Anomalieerkennung, die Spitzen erkennt, bevor sie eskalieren. Berichte und Dashboards erleichtern das Teilen von Erkenntnissen und sorgen dafür, dass jedes Team mit dem gleichen Bild arbeitet. Chattermill verbindet sich auch direkt mit KI-Agenten über MCP und Skills, sodass Teams verifizierte Kundeninformationen von Claude, ChatGPT oder jedem MCP-kompatiblen Agenten abfragen können, ohne ihren Arbeitsablauf zu verlassen. Lyra Agent, Chattermills nativ integrierter CX-Agent, arbeitet im Hintergrund, um eigenständig hochwirksame Einblicke zu liefern. Uber, HelloFresh, Booking.com, Tesco, JustEat und H&M nutzen Chattermill, um ihre Kunden zu verstehen. Uber hat über 400 Nutzer in den Bereichen CX, Produkt und Betrieb. HelloFresh nutzte es, um 7 neue Marken zu lancieren, die auf den Wünschen der Kunden basieren. Footasylum reduzierte die Kontakte pro Transaktion um 42,8%. Chattermill ist SOC 2 Typ II und ISO 27001 zertifiziert und konform mit GDPR und CCPA. G2 hat Chattermill als Grid Leader und Momentum Leader in Feedback Analytics anerkannt. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 #### How Do G2 Users Rate Chattermill? - **Einfache Bedienung:** 8.7/10 (Category avg: 9.1/10) - **Konsistenz des Markendesigns:** 8.6/10 (Category avg: 9.0/10) - **Sammeln von Feedback:** 8.8/10 (Category avg: 9.2/10) - **Feedback-Aggregation:** 8.7/10 (Category avg: 8.9/10) #### Who Is the Company Behind Chattermill? - **Verkäufer:** [Chattermill](https://www.g2.com/de/sellers/chattermill) - **Gründungsjahr:** 2015 - **Hauptsitz:** London - **Twitter:** @ChattermillAI 460 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website) 75 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** Private #### Who Uses This Product? - **Who Uses This:** Senior Product Manager, Produktmanager - **Top Industries:** Einzelhandel, Finanzdienstleistungen - **Company Size:** 48% Medium, 45% Large #### What Do G2 Reviewers Say About Chattermill? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden die **Benutzerfreundlichkeit** von Chattermill außergewöhnlich, da sie schnellen Zugang zu wertvollen Erkenntnissen ohne umfangreiche Schulung ermöglicht. - Benutzer schätzen das **Echtzeit-Feedback-Management** von Chattermill, das ihre Fähigkeit verbessert, schnell auf Kundenbewertungen zu reagieren. - Benutzer schätzen die **Klarheit der Kundeninformationen** von Chattermill, die fundierte Entscheidungen und verbesserte Service-Strategien ermöglichen. - Benutzer schätzen die **umsetzbaren Erkenntnisse** , die von Chattermill generiert werden, da sie die Servicequalität und Entscheidungsfindung erheblich verbessern. - Benutzer schätzen die **Sauberkeit und Organisation der Bewertungen** in Chattermill, was die Analyse von Kundenfeedback verbessert. ##### Cons - Benutzer finden **unzureichende Informationen** in Chattermill und bemerken eine steile Lernkurve sowie einen Bedarf an besserer Anleitung. - Benutzer finden die **Benutzeroberfläche nicht intuitiv** , was es schwierig macht, Einblicke zu gewinnen und Dashboards effizient zu erstellen. - Benutzer bemerken, dass die **KI-Einschränkungen** Einblicke und Anleitungen behindern, was das gesamte analytische Erlebnis beeinträchtigt. - Benutzer erleben **Ungenauigkeits** probleme mit der KI von Chattermill, was manchmal zu Fehlklassifikationen und unzuverlässigen Erkenntnissen führt. - Benutzer finden die **komplexe Benutzerfreundlichkeit** von Chattermill herausfordernd, insbesondere Gelegenheitsnutzer und neue Anwender. #### What Are Recent G2 Reviews of Chattermill? **["Chattermill verwandelt mehrsprachiges Kundenfeedback in umsetzbare Produktinformationen"](https://www.g2.com/de/survey_responses/chattermill-review-12772265)** **Rating:** 4.5/5.0 stars _— Florent J._ [Read full review](https://www.g2.com/de/survey_responses/chattermill-review-12772265) **["Intuitive Feedback-Analyse mit Raum für tiefere Einblicke"](https://www.g2.com/de/survey_responses/chattermill-review-10437099)** **Rating:** 4.0/5.0 stars _— Thomas Z._ [Read full review](https://www.g2.com/de/survey_responses/chattermill-review-10437099) #### What Are G2 Users Discussing About Chattermill? - [Wofür wird Chattermill verwendet?](https://www.g2.com/de/discussions/what-is-chattermill-used-for) - 1 comment ### [UserTesting](https://www.g2.com/de/products/usertesting/reviews) UserTesting ist der Marktführer im Bereich menschlicher Einblicke. Unsere Human Insight Engine befähigt Teams, Entscheidungen zu validieren, gemeinsam in großem Maßstab zu innovieren und den Weg zu ihren besten Produkten und Erlebnissen zu beschleunigen. Indem echtes menschliches Feedback in jede Entwicklungsphase eingebettet wird – von der Ideenfindung bis zum Launch – können Organisationen Vermutungen eliminieren, Stakeholder abstimmen und Erlebnisse liefern, die wirklich den sich entwickelnden Kundenbedürfnissen entsprechen. **Average Rating:** 4.4/5.0 **Total Reviews:** 734 #### How Do G2 Users Rate UserTesting? - **Einfache Bedienung:** 8.4/10 (Category avg: 9.1/10) - **Konsistenz des Markendesigns:** 9.0/10 (Category avg: 9.0/10) - **Sammeln von Feedback:** 8.6/10 (Category avg: 9.2/10) - **Feedback-Aggregation:** 8.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind UserTesting? - **Verkäufer:** [UserTesting](https://www.g2.com/de/sellers/usertesting) - **Unternehmenswebsite:** www.usertesting.com - **Gründungsjahr:** 2007 - **Hauptsitz:** San Francisco, CA - **Twitter:** @usertesting 42,832 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73442a6f9daab3f3de2836e2f4625bacfccf35b241b94c14334b3b9d6b8521b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F564709%2F&secure%5Burl_type%5D=linkedin_company_website) 1,876 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** UX-Forscher, Produktdesigner - **Top Industries:** Computersoftware, Finanzdienstleistungen - **Company Size:** 41% Large, 37% Medium #### What Do G2 Reviewers Say About UserTesting? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von UserTesting, die schnelles Feedback und effiziente Testprozesse ermöglicht. - Benutzer schätzen die **wertvollen Einblicke** von UserTesting, die bei einem effektiven Verständnis von Verbraucherstimmung und Feedback helfen. - Benutzer schätzen das **zeitsparende Feedback** von UserTesting, das schnelle Entscheidungen basierend auf echten Benutzerinteraktionen ermöglicht. - Benutzer schätzen den **hilfreichen und reaktionsschnellen Kundensupport** von UserTesting, der ihr Testerlebnis erheblich verbessert. - Benutzer schätzen die **aufschlussreichen Feedback-Funktionen** von UserTesting, die ihr Verständnis für die Verbraucherstimmung effektiv verbessern. ##### Cons - Benutzer erleben **Testschwierigkeiten** aufgrund begrenzter Fragenlogik, Teilnehmerqualität und technischer Probleme, die die Effektivität beeinträchtigen. - Benutzer bemerken die **fehlenden Funktionen** in UserTesting, insbesondere in Bezug auf Textformatierung und Umfragenavigation, was die Benutzerfreundlichkeit beeinträchtigt. - Benutzer berichten von **Umfrageproblemen** , einschließlich langer Antwortzeiten, Bedenken hinsichtlich der Teilnehmerqualität und Herausforderungen beim Teilen der Ergebnisse. - Nutzer kritisieren UserTesting dafür, **teuer** zu sein, insbesondere angesichts der inkonsistenten Qualität der Teilnehmer und der Supportprobleme. - Benutzer finden, dass die **eingeschränkte Funktionalität** von UserTesting, einschließlich inkonsistenter Funktionen und Analysen, ihre Gesamterfahrung beeinträchtigt. #### What Are Recent G2 Reviews of UserTesting? **["Schneller Zugriff auf echte Benutzer mit einem intuitiven Dashboard und reichhaltigen Videoeinblicken"](https://www.g2.com/de/survey_responses/usertesting-review-12946786)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/de/survey_responses/usertesting-review-12946786) **["UserTesting macht das Sammeln von echtem Feedback schnell und einfach."](https://www.g2.com/de/survey_responses/usertesting-review-12927269)** **Rating:** 4.5/5.0 stars _— Sambit Kumar B._ [Read full review](https://www.g2.com/de/survey_responses/usertesting-review-12927269) #### What Are G2 Users Discussing About UserTesting? - [Wofür wird UserTesting verwendet?](https://www.g2.com/de/discussions/what-is-usertesting-used-for) - 1 comment - [Wofür wird UserZoom verwendet?](https://www.g2.com/de/discussions/what-is-userzoom-used-for) - [What are the three types of user testing?](https://www.g2.com/de/discussions/what-are-the-three-types-of-user-testing) - [Zeichnet der Benutzertest Ihr Gesicht auf?](https://www.g2.com/de/discussions/does-user-testing-record-your-face) - 2 comments - [Was bewirkt Benutzertests?](https://www.g2.com/de/discussions/what-does-user-testing-do) - 1 comment, 1 upvote ### [Sogolytics](https://www.g2.com/products/sogolytics/reviews) Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better. With SogoCX, businesses can focus on improving customer interactions and satisfaction, while SogoEX helps foster a more engaged and motivated workforce. Sogolytics stands out in the experience management category by offering a versatile suite of features that adapt to various use cases, from customer satisfaction surveys to employee engagement assessments. This adaptability makes it suitable for diverse industries, including retail, healthcare, education, and more. Key features of Sogolytics include seamless automation of data collection and analysis, which significantly reduces the time and effort required to gather insights. The user-friendly interface allows users to navigate the platform effortlessly, making it accessible even for those with limited technical expertise. Additionally, the powerful reporting engine transforms raw data into visually appealing and easily interpretable reports, enabling organizations to quickly identify trends and areas for improvement. Another notable aspect of Sogolytics is its integration capabilities with popular CRM systems and other business tools, ensuring that organizations can leverage their existing technology stack effectively. The platform prioritizes data security, adhering to the highest industry standards to protect sensitive information. Automated feedback collection through APIs further enhances the user experience, allowing organizations to gather real-time insights without manual intervention. Sogolytics also emphasizes customer support, offering 24/7 assistance via phone, email, and chat. This commitment to service ensures that users can resolve issues promptly and maximize the platform's potential. By providing a comprehensive and secure experience management solution, Sogolytics empowers organizations to make data-driven decisions that enhance both customer and employee experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 87 #### How Do G2 Users Rate Sogolytics? - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind Sogolytics? - **Seller:** [Sogolytics](https://www.g2.com/sellers/sogolytics) - **Company Website:** www.sogolytics.com - **Year Founded:** 2013 - **HQ Location:** Herndon, VA - **Twitter:** @Sogolytics 8,657 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bd495a49d0aaaf0eaff7ba80a9e2b70ae06fdcc1ef34dd1f50cfb827f49088a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2315708%2F&secure%5Burl_type%5D=linkedin_company_website) 114 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 49% Small, 27% Medium #### What Do G2 Reviewers Say About Sogolytics? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **awesome customer support** from Sogolytics, helping even amateurs navigate the platform effectively. - Users highlight the **ease of use** of Sogolytics, making survey creation simple and intuitive for everyone. - Users value Sogolytics for its **ease of use and powerful measuring tools** , making feedback collection simple and effective. - Users commend Sogolytics for its **powerful feedback management tools** , making participant feedback easy and meaningful. - Users highlight the **helpful support** from Sogolytics, making it ideal for amateurs navigating the platform. ##### Cons - Users find the **complex usability** of Sogolytics frustrating, particularly regarding report saving and survey adjustments. - Users find the **inadequate filtering** of Sogolytics frustrating, complicating the process of saving reports and filters efficiently. - Users find the software **not super intuitive** , though staff assistance helps improve the overall experience. - Users find **survey issues** frustrating, particularly with saving functionality and managing prior reports or filters. #### What Are Recent G2 Reviews of Sogolytics? **["Effortless Survey Creation with Templates, AI Prompts, and Multilingual Forms"](https://www.g2.com/survey_responses/sogolytics-review-12969235)** **Rating:** 4.5/5.0 stars _— Konjengbam M._ [Read full review](https://www.g2.com/survey_responses/sogolytics-review-12969235) **["Easy Survey Creation with Reports That Are Actually Useful"](https://www.g2.com/survey_responses/sogolytics-review-13080156)** **Rating:** 4.5/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/sogolytics-review-13080156) #### What Are G2 Users Discussing About Sogolytics? - [Is SoGo survey free?](https://www.g2.com/discussions/is-sogo-survey-free) - 1 comment - [Who owns SoGoSurvey?](https://www.g2.com/discussions/who-owns-sogosurvey) - [What is the features of Zoho survey?](https://www.g2.com/discussions/what-is-the-features-of-zoho-survey) - [What are the features of Survey Monkey?](https://www.g2.com/discussions/what-are-the-features-of-survey-monkey) ### [Thematic](https://www.g2.com/products/thematic/reviews) Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate Thematic? - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Thematic? - **Seller:** [Thematic](https://www.g2.com/sellers/thematic) - **Company Website:** www.getthematic.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @getthematic 480 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17df1c5c320faeb1fab38b5f987479cf4b8c7997e6ca5c60ed2869cd234e3edb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthematic-ltd%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 45 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 51% Large, 30% Medium #### What Do G2 Reviewers Say About Thematic? _AI-generated summary from verified user reviews_ ##### Pros - Users find Thematic incredibly **easy to use** , enabling anyone to access and interpret customer insights effortlessly. - Users commend the **exceptional customer support** from Thematic, highlighting their helpfulness and accessibility for problem-solving. - Users find Thematic to be **effective at summarizing data and uncovering themes** , enhancing understanding and driving improvements. - Users commend the **quick insights generation** from Thematic, enabling timely and relevant data analysis with ease. - Users appreciate the **easy-to-use interface** of Thematic, which simplifies theme management and data accessibility. ##### Cons - Users find the **complex setup** process time-consuming, making it challenging to integrate multiple data sources efficiently. - Users find the **difficult setup** time-consuming, particularly when integrating multiple data sources and theming. - Users find **filtering issues** tedious, needing to reset filters with each change in the data set. - Users find the **scoring mechanisms difficult to understand** , complicating the assessment of impact and influence on actions. - Users find **insufficient information** about Thematic's scoring mechanisms, making it hard to understand their impact accurately. #### What Are Recent G2 Reviews of Thematic? **["Fast, Flexible Data Summaries That Save Time"](https://www.g2.com/survey_responses/thematic-review-12220877)** **Rating:** 4.5/5.0 stars _— Lynn S._ [Read full review](https://www.g2.com/survey_responses/thematic-review-12220877) **["Quick Insights and Actionable Themes with Excellent Support"](https://www.g2.com/survey_responses/thematic-review-12066641)** **Rating:** 5.0/5.0 stars _— Jin W._ [Read full review](https://www.g2.com/survey_responses/thematic-review-12066641) #### What Are G2 Users Discussing About Thematic? - [What are thematic details?](https://www.g2.com/discussions/what-are-thematic-details) - [What is thematic used for?](https://www.g2.com/discussions/what-is-thematic-used-for) - [What is thematic analysis software?](https://www.g2.com/discussions/what-is-thematic-analysis-software) - [What is thematic software?](https://www.g2.com/discussions/what-is-thematic-software) ### [Alchemer Digital](https://www.g2.com/products/alchemer-digital/reviews) Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile. **Average Rating:** 4.3/5.0 **Total Reviews:** 181 #### How Do G2 Users Rate Alchemer Digital? - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Alchemer Digital? - **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer) - **HQ Location:** Louisville, CO - **Twitter:** @AlchemerHQ 7,024 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website) 232 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Telecommunications, Financial Services - **Company Size:** 45% Large, 38% Medium #### What Are Recent G2 Reviews of Alchemer Digital? **["Feedback helps us help our members"](https://www.g2.com/survey_responses/alchemer-digital-review-5468917)** **Rating:** 4.5/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-5468917) **["Apptentive is a great tool to increase your app ratings & deliver messages & surveys to your users."](https://www.g2.com/survey_responses/alchemer-digital-review-7344060)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-7344060) #### What Are G2 Users Discussing About Alchemer Digital? - [What is Apptentive used for?](https://www.g2.com/discussions/what-is-apptentive-used-for) ### [Luciq](https://www.g2.com/products/luciq/reviews) Luciq is an Agentic Observability Platform specifically designed for AI mobile builders, aimed at assisting enterprise teams in delivering seamless app experiences at scale. This innovative solution leverages autonomous AI agents to identify anomalies, prioritize critical issues, and implement resolutions automatically, often before users are even aware of any problems. By transforming observability from a passive monitoring approach to a proactive action-oriented system, Luciq empowers teams to focus on building impactful features rather than merely fixing issues. Targeted primarily at enterprise-level organizations, Luciq caters to teams that require robust tools for maintaining app performance and user satisfaction. The platform is particularly beneficial for mobile developers, product managers, and ai teams who need to ensure that their applications function flawlessly in a competitive landscape. With its lightweight SDK that integrates in mere minutes, Luciq provides comprehensive visibility into app health, including performance anomalies, user signals, and session replays, enabling teams to make informed decisions based on real-time data. One of the standout features of Luciq is SmartResolve, which automates root cause analysis and generates actionable fixes. This capability significantly reduces the time spent on debugging, allowing teams to address issues swiftly and efficiently. Furthermore, Luciq’s Business Impact Dashboard offers insights into real-time experience metrics, correlating app performance with key business outcomes such as retention, revenue, and growth. This feature equips teams with the necessary data to understand how app performance directly influences their business objectives. Luciq is built to enhance enterprise workflows by ensuring that insights and fixes are delivered to the appropriate teams automatically. Its native integrations with popular tools like GitHub, Jira, Slack, and Zendesk facilitate seamless collaboration among team members, streamlining the process of addressing app issues. Additionally, Luciq adheres to enterprise-grade compliance standards, including SOC 2, HIPAA, and GDPR, ensuring that sensitive data remains secure throughout the observability process. As a trusted solution among global mobile leaders, Luciq not only helps teams accelerate their development cycles but also minimizes user churn and consistently delivers experiences that delight users while safeguarding revenue. By providing a comprehensive observability platform that combines advanced AI capabilities with user-centric features, Luciq stands out as a valuable asset for any enterprise aiming to enhance its mobile application performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 231 #### How Do G2 Users Rate Luciq? - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Luciq? - **Seller:** [Luciq](https://www.g2.com/sellers/luciq) - **Company Website:** www.luciq.ai - **Year Founded:** 2014 - **HQ Location:** California, USA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d90f57b9121f401782bd0b3bd340bf44254c2e96dc7928e06427f4a07ebe6a8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluciq%2F&secure%5Burl_type%5D=linkedin_company_website) 220 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Android Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Small, 27% Medium #### What Do G2 Reviewers Say About Luciq? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Luciq, allowing quick diagramming and effortless data visualization. - Users find the **easy bug detection and reporting** features of Luciq immensely beneficial for auto performance diagnostics. - Users praise the **efficiency** of Luciq, finding it easy to manage complex data and track key metrics swiftly. - Users appreciate the **easy bug and crash reporting** feature, simplifying problem identification through intuitive feedback mechanisms. - Users enjoy the **excellent customer relations** offered by Luciq, enhancing feedback collection and diagnostics efficiency. ##### Cons - Users find the lack of **missing features** frustrating, impacting their ability to efficiently troubleshoot and resolve issues. - Users feel the **lack of tools** in Luciq hinders efficient issue triaging and limits functionality for screenshots. - Users struggle with **bug management** , specifically noting challenges in resolving memory leaks and battery-related issues. - Users feel frustrated by the **delays** in accessing screenshots, hindering their ability to efficiently use Luciq. - Users consider Luciq to be **expensive** , making it less accessible for some potential customers. #### What Are Recent G2 Reviews of Luciq? **["nice to have it for a mobile apps"](https://www.g2.com/survey_responses/luciq-review-8093650)** **Rating:** 5.0/5.0 stars _— Huseyin Y._ [Read full review](https://www.g2.com/survey_responses/luciq-review-8093650) **["Easy and helpful for making diagrams fast"](https://www.g2.com/survey_responses/luciq-review-12159573)** **Rating:** 4.0/5.0 stars _— Toshim S._ [Read full review](https://www.g2.com/survey_responses/luciq-review-12159573) #### What Are G2 Users Discussing About Luciq? - [What is Instabug used for?](https://www.g2.com/discussions/what-is-instabug-used-for) ### [SatisMeter](https://www.g2.com/products/satismeter/reviews) SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 #### How Do G2 Users Rate SatisMeter? - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind SatisMeter? - **Seller:** [SatisMeter](https://www.g2.com/sellers/satismeter) - **Year Founded:** 2014 - **HQ Location:** Prague, Czech Republic - **Twitter:** @satismeter 639 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3e0dd6e38555ff99bfff39bde0afbc7adb74b1ca61254beb2294bf634465ba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9349139%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small, 28% Medium #### What Do G2 Reviewers Say About SatisMeter? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of SatisMeter beneficial, requiring little training to navigate effectively. - Users find SatisMeter's **ease of use** beneficial, requiring minimal training to navigate the interface effectively. ##### Cons - Users experience **exporting issues** as each survey must be exported separately, complicating data management significantly. - Users report **poor customer support** , finding it difficult to obtain help when questions arise. - Users face **survey issues** including limited options, intrusive pop-ups, difficult data extraction, and poor customer support. #### What Are Recent G2 Reviews of SatisMeter? **["Incredible tool"](https://www.g2.com/survey_responses/satismeter-review-6968937)** **Rating:** 5.0/5.0 stars _— Beatriz F._ [Read full review](https://www.g2.com/survey_responses/satismeter-review-6968937) **["Agent for change"](https://www.g2.com/survey_responses/satismeter-review-8720256)** **Rating:** 5.0/5.0 stars _— Hein G._ [Read full review](https://www.g2.com/survey_responses/satismeter-review-8720256) #### What Are G2 Users Discussing About SatisMeter? - [What is the use of Satismeter?](https://www.g2.com/discussions/what-is-the-use-of-satismeter) - [What is survey Survicate?](https://www.g2.com/discussions/what-is-survey-survicate) - [What is App SatisMeter?](https://www.g2.com/discussions/what-is-app-satismeter) Spotlight Categories [SEO Tools](https://www.g2.com/categories/seo-tools) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Pricing Software](https://www.g2.com/categories/pricing) [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes) Benefits of Enterprise Feedback Management Software with System Monitoring capabilities include: Continually inspects, audits, and monitors system to keep it up to date. Below are the top-rated Enterprise Feedback Management Software with System Monitoring capabilities, as verified by G2’s Research team. Real users have identified System Monitoring as an important function of Enterprise Feedback Management Software. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,358)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Omnichannel feedback capture inside Salesforce customer records | "The Evolution of Service: Bridging the Gap Between Data and Action." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-service-hub/reviews)[Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)[4.4/5(2,919)](https://www.g2.com/products/hubspot-service-hub/reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "Ticket management and centralized support with automations that enhance the experience" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image")](https://www.g2.com/products/glassbox/reviews)[Glassbox](https://www.g2.com/products/glassbox/reviews)[4.9/5(809)](https://www.g2.com/products/glassbox/reviews) | Tagless behavioral-session feedback and struggle analytics | "Essential for Identifying User Friction Points" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_08f92ab80068452bb76d5ca053aff871/reputationstacker.png "Product Avatar Image")](https://www.g2.com/products/reputationstacker/reviews)[ReputationStacker](https://www.g2.com/products/reputationstacker/reviews)[4.9/5(82)](https://www.g2.com/products/reputationstacker/reviews) | Multi-location review generation with centralized feedback analytics | "All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aae535e91a1c5d381bfe232559f1ad78/simplesat.png "Product Avatar Image")](https://www.g2.com/products/simplesat/reviews)[Simplesat](https://www.g2.com/products/simplesat/reviews)[4.8/5(168)](https://www.g2.com/products/simplesat/reviews) | Post-ticket CSAT collection with PSA integration | "Simplesat: Easy, Efficient, with Resilient Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_97a3a1b8b25824406424cdd0f909f229/bugherd.png "Product Avatar Image")](https://www.g2.com/products/bugherd/reviews)[BugHerd](https://www.g2.com/products/bugherd/reviews)[4.7/5(213)](https://www.g2.com/products/bugherd/reviews) | Visual website feedback with contextual bug-pinning | "Simple for End Users, Seamless Dev Workflow Integration" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image")](https://www.g2.com/products/delighted/reviews)[Delighted](https://www.g2.com/products/delighted/reviews)[4.7/5(60)](https://www.g2.com/products/delighted/reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "Delighted is amazing." | * * * Show More