Signifyd
Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%.
Average Rating: 4.6/5.0
Total Reviews: 326
How Do G2 Users Rate Signifyd?
- ID Analytics: 8.9/10 (Category avg: 9.0/10)
- Transaction Scoring: 9.1/10 (Category avg: 9.1/10)
- Intelligence Reporting: 9.0/10 (Category avg: 9.0/10)
- Quality of Support: 9.0/10 (Category avg: 9.2/10)
Who Is the Company Behind Signifyd?
- Seller: Signifyd
- Company Website:
- Year Founded: 2011
- HQ Location: San Jose, California
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Twitter: @signifyd
1,827 Twitter followers -
LinkedIn® Page: www.linkedin.com
492 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: General Manager, Ecommerce Manager
- Top Industries: Retail, Apparel & Fashion
- Company Size: 52% Small, 46% Medium
What Do G2 Reviewers Say About Signifyd?
AI-generated summary from verified user reviews
Pros
- Users appreciate the effective fraud prevention capabilities of Signifyd, allowing them to focus on sales without worries.
- Users appreciate the efficiency of Signifyd, allowing them to focus on sales without worrying about fraud management.
- Users value the protection against chargebacks with Signifyd, enhancing security and streamlining approval processes.
- Users value the effective fraud protection of Signifyd, enhancing confidence in order approvals and reducing chargebacks.
- Users praise the ease of use of Signifyd, finding it simple and efficient for fraud prevention and management.
Cons
- Users express frustration with poor customer support, noting slow response times that hinder their overall experience with Signifyd.
- Users express a desire for more customization options in Signifyd, feeling limited in adapting features to their needs.
- Users indicate that improvement is needed in algorithmic transparency and customer support effectiveness for Signifyd.
- Users note the high transaction fees associated with Signifyd, which can significantly affect businesses with low margins.
- Users experience false alarms with Signifyd, leading to rejected legitimate orders and delays in customer support response.
What Are Recent G2 Reviews of Signifyd?
"Best In Class Fraud Prevention Provider in the Market!"
Rating: 5.0/5.0 stars
— Shawn A.
Rating: 4.5/5.0 stars
— Brian A.
