Riskified Reviews & Product Details

Riskified Overview

What is Riskified?

Riskified improves global eCommerce for the world’s largest brands. Inaccurate eCommerce fraud prevention costs businesses billions in chargebacks, overhead and unnecessarily declined orders. Riskified uses powerful machine-learning algorithms to instantly recognize good customers and weed out bad with a 100% chargeback guarantee. Merchants can safely approve more orders, expand internationally and eliminate the costs of fraud while providing a frictionless customer experience.

Riskified Details
Website
Languages Supported
English
Product Description

Riskified is a turnkey risk management solution that reviews, approves and guarantees transactions.

How do you position yourself against your competitors?

Riskified is a market leading machine learning fraud management solution.

-We provide a 100% guarantee against fraud-related chargebacks

-We deliver instant decisions

-We are fully automated

-Our process is completely invisible to end-customers

-We are truly global solution, helping protect merchants across continents and industries, vetting transactions from more than 180 countries


Seller Details
Seller
Riskified
Company Website
Year Founded
2013
HQ Location
New York, NY
Twitter
@Riskified
1,287 Twitter followers
LinkedIn® Page
www.linkedin.com
588 employees on LinkedIn®

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Riskified Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products. Review collected by and hosted on G2.com.

What do you dislike?

At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very open-minded business to work with, take feedback and constantly improving Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I still feel there is a gap to fill as they appears to see something we dont. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was with the business when we were still using stone-age fraud rules and manual order review for fraud detection. Transit to a machine-learning mechanism has taken lots of manual work, which spare us more time to other works Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Riskified's technology is easy to understand and evaluates fraud quickly to minimize impact to downstream operations (collecting funds, shipping orders, etc).

Riskified's customer support team is responsive, friendly and they are experts in the space! Very comfortable talking through complex use cases and adjusting according to business needs. Review collected by and hosted on G2.com.

What do you dislike?

It's difficult to find total counts for timeframes, within the dashboard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Removing the need to manually evaluate fraud. Reduce chargeback expenses. Review collected by and hosted on G2.com.

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ER
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Riskified can adapt to our specific usecases and customers to detect fraudulent transactions. UI and integration is simple but do the job for our fraud analysts. Riskified decreased our chargebacks and risks for years now. Review collected by and hosted on G2.com.

What do you dislike?

We started to expand our business to Asia and unfortunately decision from Riskified seems a bit random from customers in APAC, maybe related to chinese or japanese characters and email addresses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've reduced our backlog in Fraud Manual Review and we can also rely on Riskified to cover our loss in case of chargebacks Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

the user friendly platoform, allows you to easily navigate through all its possible applications. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the fact that when doing a search you are unable to compare more variables to see if you can caught more trends related to the purchase. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

fraud prevention, back up of the business historical Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The insurance getting paid if charge back. We did get good support during implementation/migration to our new ecom platform. Review collected by and hosted on G2.com.

What do you dislike?

The api/integration docs could be improved in order for a smother integration, the support helped out but it was not very clear which fields should be populated with what. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fraud detection and protection Review collected by and hosted on G2.com.

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The dashboard is interactive and simple to use. Review collected by and hosted on G2.com.

What do you dislike?

We just implemented last month and I haven't found any yet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's quite useful and merchants can feel safer about their fraud loss. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Detect fraud bookings with Riskified. It will improve the overall approval ratio and cover the fraud loss as well. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The timely responses to our requests/emails/questions/suggestions Review collected by and hosted on G2.com.

What do you dislike?

I dislike that every decline isnt manually reviewed but understand the reasoning why Review collected by and hosted on G2.com.

Recommendations to others considering the product:

HIghly recommend. They are always finding ways to improve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the fraud problem. Much more efficient than manual review and we like the chargeback coverage. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick response times and easy to use portal Review collected by and hosted on G2.com.

What do you dislike?

there is little visibility into our declines Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Riskified helps us make a decision on online orders much quicker. We see increased customer satisfaction and little to no losses Review collected by and hosted on G2.com.

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Senior Business Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Overall, Riskified has a great understanding of our business and clients. Often industry players understand low and mid Average Order Value fraud dynamics, but Riskified understand high AOV fraud dynamics. Over the past 3 years, I have been impressed by Riskified's commitment to deliver improvements that stemmed from our feedback and continuously improving the UI/UX. The ability of Riskified to adapt to our constantly changing business environment is key to our performance, and a integral part of our relationship. Review collected by and hosted on G2.com.

What do you dislike?

The opacity of decline categories. What distinguish high-risk from considerable risk ? Why do proportion of declines by categories varies so much when the order's properties do not change as much ?

I also appreciate an interface to create custom business rules; specific declined business rules to decline order for which the risk exposure is high for the merchant but low for Riskified, whitelisting rules for non-insured approvals, and business rules for insured declines where Riskified can insure the order, but the merchant can make a conscious decision based on their risk tolerance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

From my opinion, they're one of the industry player that understands high AOV fraud dynamics the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Approving the bulk of our orders that have low p() of chargeback. We benefit by using our resources on the higher risk orders; where we can create more value. We also benefit from having a faster approval time on +80% of our volume. Review collected by and hosted on G2.com.

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Customer Service Representative
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

What I like the best is that Riskified, always explains really well why is declining the transaction, Or if the customer is linked to fraudulent activity, existing customers, either by email address, phone, IP address or in Riskified network. Is that helps Riskified but also our internal compliance process. Also with the new modifications to the resubmit the transaction to be review one more time is now easier and faster because with the old form it used to freeze the screen and then we have to refresh the page Review collected by and hosted on G2.com.

What do you dislike?

Is not that I dislike, but we started a white-label service with a company that is called Cebuana, and the system was declining a lot of new transfers, for new customers so is a little hard to explian for these customers that is a security measure that our system needs to run. It now fixed but in the past with the old form to re-review the order again, it used to freeze the screen and then we have to refresh the browser or close the window and open it again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Is a really good service a little complicated to understand on the very first, but once you catch it up is super helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The real benefit is that the company is protected against fraudulent chargebacks, Of course we run our own internal security filters but it's super helpful to have extra help. And the problems are that sometimes we can't know for sure if the customer is the one doing the transfer because our service is a phone app/website service, So Riskified is really good with this. Review collected by and hosted on G2.com.

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Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Definitely the immediate decisioning and the chargeback guarantee are critical to a growing business like ours. We don't have the resources to allocate dedicated individuals to any specific fraud fighting role, so the ability to outsource the entire decision and review process to Riskified and knowing they will cover their decisions with a chargeback guarantee was enormously helpful for us. Review collected by and hosted on G2.com.

What do you dislike?

To date we have not experienced any problems with the service. One recommendation, however, would be to create a user guide explaining how to integrate the Riskified Decider to Magento 2 which we found quite challenging. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The immediate decisioning, chargeback guarantee, reasonable fees, and elimination of checkout friction make it a no brainer. No need to constantly review and tweak rules and spend hours analysing data and poor decisions. It's all done for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being a consumer electronics focused online retailer, we experience a disproportionately high rate of fraudulent transactions on a product line with an extremely low margin. Every cent counts and any chargeback is a major impact to the bottom line.

In the early days, we were experiencing almost one in every 20 orders to be fraudulent and we had a rudimentary review process which was fraught with poor assumptions, clumsy, time-consuming and introduced a large amount of friction to the sale process.

Since implementing the Riskified solution all that pain has gone away and the fees charged are easily absorbed in the savings experienced by a complete elimination of fraud while not impacting the good orders. Review collected by and hosted on G2.com.

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Mrs.
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We are using it as provider and I can of course admit that it helped us with the managing of the clients and there are less fraudolent customers.

The chance to have a fast support is very useful, we receive feedback after very few hours. Review collected by and hosted on G2.com.

What do you dislike?

At the moment I think that in my case, the option of providing feedback to single email addresses can be a little bit stricky. It would be better to make that option for distribution lists for example.

This is not very useful because we have part time agents who don't work here all the time and even because they can be absent (for example holidays, sickness etc..) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is very useful to help the customers to have a better service and solution. In addiction, you can have more information about the client and have a bigger overview.

In our case, the verifying of frauds has been a huge help, a lot of fraudolent customers have been blocked before ordering and for us is a total earn of money. I think that in Customer services it is a very important and helpful tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have less contacts, especially in our case we manage the customer in a better a faster way.

An important feature in our case is the releasing of the Pre authorization; after 24 hours it has released. The customers are less angry then before and in our case this is the most important thing. Review collected by and hosted on G2.com.

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Customer Excellence Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The fact that things are immediate, most often for the customer. Review collected by and hosted on G2.com.

What do you dislike?

Would like to see more purchase attempts included in the SMS feature, to alleviate unnecessary customer friction. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I w as able to work closely with Lily on my idea to give people that were declined additional resources to allow false/positives the chance to revisit their purchase attempt in an effort to overturn with additional information, she agreed and this started with an analyst (life saver up to 24 hour turn around), later adding on further system review with additional detail (Clipboard- later adding on ability to advise whether we spoke with customer, or not (to cover cases we have in a manual review state as well)) and finally the SMS capability starting up as an additional tool. Was happy to see this evolved into an overall program "Second Look" that others can take advantage of having less customer friction across the board. Has been great working with Lily! Review collected by and hosted on G2.com.

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Mr
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Mostly i like the fast support from riskified and how easy it is.

Even my employees were able to check one or two cases without a proper training what is really a relief for me and my collegues. Review collected by and hosted on G2.com.

What do you dislike?

That so many orders get canceled even thou its just a different place in the same country. We have every time cases were people order from friends places to there address but apperently this orders gets blocked by riskified some times so the customer needs to get in touch with us, we need to get in touch with riskified and after approval of riskified we need to contact the customer again what takes a lot of time :( Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The first advice i can give is that this program uses data i proper way and the service ist quiet fast. While most 2nd level support needs more than 24h riskified is always answering in time of 4 hours what is quiet impressing in my opinion. Try it out yourself to see how good it works :)! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

First of all fraud cases but also some weird cases what would never show up without riskified. In many examples we were safed by riskified and the protection it gives us.

Some customers are trying to violate our vouchers and sale process and order like crazy without limits. therefore riskified noticed people buying a lot of products through a credit card.

I know that this is not the first place reason but it really helped us out :) Review collected by and hosted on G2.com.

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Client Service Payment Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There is sufficient information relating to fraud regarding an online order. All the information is displayed in a concise and productive way. Also getting email notifications to notify me when there is a potentially fraudulent order is nice. I also like that the Riskified employees are always available if we need to reach out to them. It is also very easy to use. It allows anyone with no background information regarding fraud feel like an expert. I also forget my password alot so resetting the password is easy through email. Review collected by and hosted on G2.com.

What do you dislike?

Although all information being informed and displayed is clean and precise, I wish there was a Advanced Info option that can explain a wider range of information for us to really connect the dots. I feel that we only get to see the simplified version in which Riskified connects for us (which has always been fine). Other than that, there's really not much to dislike at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a program that handles both Fraud Detection assistance and Fraud Insurance, Riskified is the way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handling fraudulent orders, it allowed me to learn what to look for and what signals suspicion when a client reaches out to us. Riskified allowed me to be more aware and knoweldgeable regarding order placement. Review collected by and hosted on G2.com.

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Fraud Prevention Officer
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I enjoy all the parameters we can add to a search in the filter area to retrieve specific transactions, the detailed exports at the order level, and also when disputing chargebacks, I enjoy how easy it is to file a chargeback case and also the detailed compelling evidence that Riskified provides in return. Review collected by and hosted on G2.com.

What do you dislike?

The process of resubmitting declined orders for a second review does not seem very clear and we do not understand why the order still gets declined. I would like more details in that specific area. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Riskified's platform is extremely user friendly, it provides detailed and clear reports of declined orders, a clear percentage of chargebacks and so on. It also allows to filter a search with a lot of detail in order to identify specific transactions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Riskified helps us detect fraudulent orders at the root, it helps with our order validation process on a daily basis and it helps a lot with our chargeback procedure as it makes it very easy to submit a chargeback and to further dispute it thanks to the compelling evidence offered. Review collected by and hosted on G2.com.

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Director of Customer Experience
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

One of the best vendor relationships with great communication. Always looking to improve the process and continue to evolve with the ever changing fraud landscape. Improved overall team efficiency by reducing outbound CS verification interactions. Better overall customer experience through seamless, non interaction approval process. Review collected by and hosted on G2.com.

What do you dislike?

Not much to include as my experience with the Riskified team and using the tool have been very easy. The only feedback would be the associated cost for this service. Since their tool continues to improve and more data is available through new accounts, their current customers should see annual price reductions due to the improve efficiency. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely worth a review, works best when going 100% and sending all order data for review, Implementation and integration was easier than most and well supported. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reduction in outbound CS interactions allowing for more inbound and associated potential revenue. Headcount reductions lowering overall labor costs required to perform verifications in-house. Order approval rate increase adding to top-line revenue Review collected by and hosted on G2.com.

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E-commerce Manager
Apparel & Fashion
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really love the review re-review feature on Riskified as we receive a lot of customer phone calls that need to have their order reviewed immediately. This allows us to re-review the order and give them an answer whether or not they will be able to place an order again. Review collected by and hosted on G2.com.

What do you dislike?

There isn't really any features that I dislike. I believe Riskified is a great and efficient service that is consistently trying to make it more seamless for order reviews and detecting fraudulent activity. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The majority of our issues would be the order decline and re-review in order for our customers to place a new order. We also use it to detect any frequent fraudulent activity from customers in case we need to blacklist someone or see if there are automatic orders being placed by bots. Review collected by and hosted on G2.com.

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VP of Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have used Riskified for approximately 3 years and have seen a dramatic reduction in our chargebacks and fraud. We trust their analysis of our orders and only fulfill order based on their recommendation. If any chargebacks do occur they immediately step in and refund the orders which they approved / insured. Review collected by and hosted on G2.com.

What do you dislike?

Over the 3 years of using Riskified I have seen vast improvements (and flaws fixed). In this company current iteration, I really do not have any negative things to say. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Riskified has greatly reduced our order fraud and have given us the benefit of having a safety net. Their analysis of our orders is a vital tool in our day to day operations and ensures we do not suffer any big losses in any given month. Review collected by and hosted on G2.com.

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media management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

With Riskified, there is no waiting time. All decision are made almost instantly. I appreciate the fact that Riskified is using the information collected about a customer from other retailers to determine the risk level of a transaction in your store. Review collected by and hosted on G2.com.

What do you dislike?

Just like any other service, you cannot expect 100% accuracy, I do see transactions that I know for sure are safe and still get declined. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Riskified is your life vest. Do not try to run a high traffic eCommerce site without them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Running a website using Riskified gives you the peace of mind you highly need in today's market. Especially in the fashion market that is very fast, active & risky, we do not have the time or ability to inspect every order or customer. Review collected by and hosted on G2.com.

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Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Chargeback Guarantee. We used to have very high chargeback. Since we started to use Riskified. We have ZERO chargeback. Dashboard and representing a ranking on the order is very useful and clear. Search function to locate order is easy and quick. Implement is straightforward and fairly easy. Sandbox account provided and have every detail function as live environment. Review collected by and hosted on G2.com.

What do you dislike?

We sometime have customer screwed up when they checking out product such as putting wrong cvv and then tried to use other credit card. Riskified will cancel this orders. We like some function that if we 100% certain that the customer is good one then we need bypass Riskified. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Switch to Riskified. Let Riskified to handle bad transaction and we focus good customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had super high chargeback before. The cost of charge back is almost the cost we paying monthly fee on Riskified. We tried different way to improve it with Kount. And apparently there is some bottleneck we can over until we switched to Riskified. Right now our customer care team do not need to review order and make decision on themselves. Save tone of on labor and more accurate too. Decision make is more transparent with Riskified representing tool. Customer care agent could see clearly why the transaction got canceled to help customer. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Riskified alleviates our worry about fraudulent orders and does all of the screening for us. There have been numerous times where fraudulent orders have been placed, but Riskified immediately declines/cancels them so we do not have to deal with an eventual chargeback. Their customer support has also been extremely helpful in resolving any questions or issues that we came across during the order filtering/screening process. Review collected by and hosted on G2.com.

What do you dislike?

There are times where legitimate orders are deemed as fraudulent and canceled. This causes some problems as the customer is confused as to why their order was canceled. However, we have the Riskified team re-review the customer and they typically approve them so that the customer is able to place a new order with no issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We do not have to keep a close eye on all orders that are coming through. We trust Riskified to scan orders and decline ones that could potentially be fraudulent which saves us both time and money. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that Riskfied was able to reduce our fraudulent transaction rate and also saved us a lot of time that we can now invest in helping our customer instead of worrying about frauds. Also, it's easy to visualize why a transaction got denied. Review collected by and hosted on G2.com.

What do you dislike?

One of the things that could be improved is the percentage of transactions that get declined. Of course, this depends on the industry but working on the travel industry we understand sometimes customers want to book things on the go. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using Riskfied if your website is being targeted for fraudulent transactions. Also, Riskfied will save you time and give you peace of mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our main problem was the fraudulent transactions in Europe. As I mentioned before Riskfied was able to reduce our fraudulent transaction rate and also saved us a lot of time that we can now invest in helping our customer instead of worrying about frauds. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Each and every single order has been thoroughly checked and if it has not been approved, detailed comment is provided. Review collected by and hosted on G2.com.

What do you dislike?

It used to show order numbers in one of the columns, which made checking all orders daily much easier as you could have checked if any of the numbers is missing, instead of going back and checking by the names.

Another issue that I feel is quite serious, is that, some orders - which are genuine, are not being approved and reason given is 'High risk shipping method'. Customers are not able to choose a different shipping method, other than choose if they'd like next day delivery. However, in most cases when these orders are cancelled, the customer has not made any changes to the shipping. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use and you'll get in depth information about orders. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have had some very serious frauds, that have been prevented by Riskified,

These were orders placed with stolen credit cards and the system has picked up on the right away. Review collected by and hosted on G2.com.