# Best CRM Software for Small Business - Page 9 ## How Many CRM Software Products Does G2 Track? **Total Products under this Category:** 1,086 ### Category Stats (Jul 2026) - **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** PipelinePRO (+52.73%) - Among all products in this category, PipelinePRO recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank CRM Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,800+ Authentic Reviews - 1,086+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for CRM Software ![G2 Grid® for CRM Software plotting products by satisfaction and market presence](https://www.g2.com/categories/crm/grids.png?focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=1619&focus%5B%5D=128650&focus%5B%5D=1174041&focus%5B%5D=1934&focus%5B%5D=3296&focus%5B%5D=576) Highlighted products: HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), Pipedrive, Bigin by Zoho CRM, monday CRM, ActiveCampaign, Close, and Zoho CRM. Underlying data: [Grid® JSON](https://www.g2.com/categories/crm/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=pipedrive&focus%5B%5D=bigin-by-zoho-crm&focus%5B%5D=monday-crm&focus%5B%5D=activecampaign&focus%5B%5D=close&focus%5B%5D=zoho-crm&segment=small-business) **Sponsored** ### SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=179&secure%5Bchosen_at%5D=2026-07-31T23%3A25%3A13Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=509&secure%5Bresource_id%5D=179&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcrm%2Fsmall-business%3Fpage%3D9&secure%5Btoken%5D=c2e47aee428901d600fa11fc048d153660d28ccd8888442778f1d00b7814752d&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fsales-cloud.html&secure%5Burl_type%5D=paid_promos) ### [BIGContacts](https://www.g2.com/products/bigcontacts/reviews) BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month! **Average Rating:** 4.5/5.0 **Total Reviews:** 75 #### How Do G2 Users Rate BIGContacts? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.2/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind BIGContacts? - **Seller:** [BigContacts](https://www.g2.com/sellers/bigcontacts) - **Year Founded:** 2007 - **HQ Location:** Victoria, BC - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43e99d16eed75dc1827c2f2f677ab09e204940795c7088359081f543f967b1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbigcontacts%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Accounting - **Company Size:** 75% Small, 25% Medium #### What Are Recent G2 Reviews of BIGContacts? **["BIGContacts offers the best pipeline management functionality"](https://www.g2.com/survey_responses/bigcontacts-review-7102332)** **Rating:** 5.0/5.0 stars _— Prem P._ [Read full review](https://www.g2.com/survey_responses/bigcontacts-review-7102332) **["CRM with great automation capabilities"](https://www.g2.com/survey_responses/bigcontacts-review-7635634)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/bigcontacts-review-7635634) #### What Are G2 Users Discussing About BIGContacts? - [What is BigContacts used for?](https://www.g2.com/discussions/what-is-bigcontacts-used-for) - 1 comment ### [AddressTwo](https://www.g2.com/products/addresstwo/reviews) Do you want to be in control of your own business? Are you tired of not having the info when you need it and where you need it? No more lost customers and misunderstandings. Simple CRM Software is here to save your day, and your business. Simple CRM Software is exactly what it says it is – Simple. No matter how unfamiliar you think you are with new-age technology, this little helper will make you feel like an expert in no time. At Adresstwo, we always tailor our products with our customers in mind, so that you don’t have to spend eternity studying it. Simple CRM is the simplest software for small business owners that you can possibly find on the market. With a web-based CRM Software, you no longer have to worry about: - Downloading or installing anything - Updating anything - Paying for an upgrade or a new version - Losing important data if the computer dies or gets stolen Simple CRM is an online cloud-based software that will become integral part of your company. All you need is a stable computer and you’re set to go! Since the data should be accessible to everyone from your company in real-time, this means that your computers should be properly working all the time. With a Simple CRM Software you’ll be able to manage your leads, organize you contacts, never miss important tasks and activities, and most importantly, you will be able to foster the rapport with your customers in a way you never though you could. With so much pressure off your back, you’ll be able to focus on what really matters – your customers and your prospective customers. With this simple yet effective change your business will flourish. Do something useful for your business today and sign up for a free trial version! **Average Rating:** 4.7/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate AddressTwo? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Workflow Capability:** 10.0/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind AddressTwo? - **Seller:** [AddressTwo](https://www.g2.com/sellers/addresstwo) - **Year Founded:** 2005 - **HQ Location:** Indianapolis, IN - **Twitter:** @addresstwo 1,715 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=680d5a7875b336d874dd6d4943e81645c0d76959ceb6a3411a2a5f374a6c1b26&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1135243%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 81% Small, 11% Large #### What Are Recent G2 Reviews of AddressTwo? **["CRM to organize your contacts and sales ideas"](https://www.g2.com/survey_responses/addresstwo-review-2129114)** **Rating:** 4.5/5.0 stars _— Felix Z._ [Read full review](https://www.g2.com/survey_responses/addresstwo-review-2129114) **["Simplest, Most Effective CRM"](https://www.g2.com/survey_responses/addresstwo-review-863395)** **Rating:** 5.0/5.0 stars _— Chris R._ [Read full review](https://www.g2.com/survey_responses/addresstwo-review-863395) #### What Are G2 Users Discussing About AddressTwo? - [What is AddressTwo used for?](https://www.g2.com/discussions/what-is-addresstwo-used-for) ### [vtenext](https://www.g2.com/products/vtenext/reviews) vtenext is the Open Source, AI-Native CRM that allows you to: - Manage all business areas by centralizing information and integrating with your company's existing software ecosystem - Automate your business processes thanks to its built-in BPM engine - Harness the power of AI Agents and Kitt: the virtual assistant you can ask to provide information or perform specific actions Simple module and field creation directly from the interface. Focus on data sovereignty: choose whether to use vtenext in the cloud or install it on your own servers. Perfect as a standalone solution or as part of a more complex infrastructure, it seamlessly integrates with any type of business software and tool, such as ERPs, switchboards, e-commerce platforms, calendars, WhatsApp, digital signatures, and more. vtenext brings over 20 years of experience and is trusted by around 2,000 companies of all sizes—from small businesses to multinationals—proving its reliability and flexibility. **Average Rating:** 4.6/5.0 **Total Reviews:** 36 #### How Do G2 Users Rate vtenext? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.8/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind vtenext? - **Seller:** [vtenext](https://www.g2.com/sellers/vtenext) - **Year Founded:** 2011 - **HQ Location:** Milano, Lombardia - **Twitter:** @vtenext 28 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c1d5fb7c84379cef49e7a3ff2d60cb7fa7df7f44c132f4d703f65cb762ee5e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvtenext%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 64% Small, 31% Medium #### What Do G2 Reviewers Say About vtenext? _AI-generated summary from verified user reviews_ ##### Pros - Users find VTENEXT's **easy customization** features invaluable for tailoring the system to meet unique business needs. - Users appreciate the **responsive customer support** of vtenext, which enhances their experience and project implementation. - Users praise the **flexibility** of VTE, enabling personalized solutions tailored to unique company needs and processes. - Users appreciate the **feature richness** of vtenext, highlighting its easy customization and daily usability. - Users value the **intuitive simplicity** of vtenext, enabling efficient customization and enhancing productivity without complexity. ##### Cons - Users find **limited customization options** frustrating, often requiring costly technical support for necessary adjustments. - Users find the **limited features** of vtenext restrictive, often needing technical support for basic modifications. - Users find some features **difficult to understand** and experience challenges with self-implemented customization. - Users find the **additional costs** for personalization and updates of vtenext to be overly expensive and limiting. - Users feel the **overwhelming experience** with VTE stems from complex IT policies limiting software utilization. #### What Are Recent G2 Reviews of vtenext? **["Powerful, Flexible Solution that helped digitize 50+ Company Processes"](https://www.g2.com/survey_responses/vtenext-review-12555397)** **Rating:** 4.0/5.0 stars _— Verified User in Manufacturing_ [Read full review](https://www.g2.com/survey_responses/vtenext-review-12555397) **["VTENEXT: A flexible and process-oriented CRM platform"](https://www.g2.com/survey_responses/vtenext-review-12789891)** **Rating:** 5.0/5.0 stars _— Marco M._ [Read full review](https://www.g2.com/survey_responses/vtenext-review-12789891) ### [Cinode](https://www.g2.com/products/cinode/reviews) Cinode is the AI-powered operating platform for consulting firms — the single system that connects skills, sales, and resource planning to supercharge growth. Founded in 2010, Cinode was built specifically for the consulting industry to solve its most fundamental questions: Who knows what? Who’s available? What can we sell? and How do we win more business — faster and smarter? From first client contact to staffing, delivery, and long-term growth, Cinode gives consultancy leaders real-time insights that drive better decisions and measurable results. With intuitive skills management, instant CV creation, advanced utilization planning, and AI-driven matching — all in one platform — teams work with clarity, speed, and confidence. A Platform Built for the Future of Consulting Cinode brings together the core building blocks of a modern consultancy: • Skills & Competence Management – Map every skill, identify gaps, and unlock the full value of your collective expertise. • Professional CV & Profiles – Create tailored, high-quality consultant profiles in seconds to win more deals. • Resource Planning & Matching – Maximize utilization with intelligent planning and precision matching. • Sales & Delivery Integration – Connect pipeline and delivery to shorten sales cycles and reduce friction. • Partners & Subcontractors – Scale delivery through collaboration with external consultants and partners. • AI-Driven Automation – Automate intake, matching, insights, and actions with AI, including MCP Server and AI chat directly on your Cinode data. A Growing Global Network Cinode is not just a platform — it’s an ecosystem. Today, Cinode connects a network of over 9,000 consulting firms, enabling collaboration, partner sourcing, and access to a broader pool of skills when demand peaks. Why Cinode Consulting firms use Cinode to: • respond to client requests in minutes instead of days, • improve utilization and profitability, • engage consultants with better matching and transparency, and • scale their business with data-driven confidence. Headquartered in Stockholm, Cinode is trusted by consulting firms across Europe and beyond — helping tens of thousands of consultants match the right skills to the right assignments, every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 145 #### How Do G2 Users Rate Cinode? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.1/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.6/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Cinode? - **Seller:** [Cinode](https://www.g2.com/sellers/cinode) - **Company Website:** cinode.com - **Year Founded:** 2010 - **HQ Location:** Stockholm, Sweden - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4bd70cb61e9a31937b392a1a14862acbcb6157034b3d7e66c73b2da7262da80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1813914&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Consulting - **Company Size:** 45% Small, 39% Medium #### What Do G2 Reviewers Say About Cinode? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Cinode, simplifying project management and CV creation in one platform. - Users commend the **comprehensive features** of Cinode, enhancing efficiency and satisfaction in managing consulting operations. - Users love the **easy creation** of portfolios and CVs, streamlining project management and saving time on proposals. - Users praise Cinode for its **AI support and ease of use** , transforming tedious tasks into efficient processes. - Users value the **effective Skills module** in Cinode, streamlining consultant management and enhancing project matching. ##### Cons - Users find **learning difficulty** with Cinode, noting it requires significant time investment to achieve proficiency. - Users find the **learning curve steep** with Cinode, needing time to master its features and functionalities. - Users find the **time-consuming skill management** process in Cinode burdensome, hindering efficient CV updates and maintenance. - Users find **navigation difficult** due to the non-intuitive interface and challenges in data entry and searching. - Users find Cinode's interface **not intuitive** , requiring significant time to learn and navigate its features effectively. #### What Are Recent G2 Reviews of Cinode? **["Quick, easy quality agreements between suppliers and customers."](https://www.g2.com/survey_responses/cinode-review-12562877)** **Rating:** 5.0/5.0 stars _— CARL E._ [Read full review](https://www.g2.com/survey_responses/cinode-review-12562877) **["Cinode makes the annoying job pretty easy"](https://www.g2.com/survey_responses/cinode-review-12366595)** **Rating:** 4.5/5.0 stars [Read full review](https://www.g2.com/survey_responses/cinode-review-12366595) #### What Are G2 Users Discussing About Cinode? - [What improvements would you recommend for Cinode to better meet your resource management needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-cinode-to-better-meet-your-resource-management-needs) ### [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is open source and so it’s completely FREE to use, with no limitations on users. **Average Rating:** 4.2/5.0 **Total Reviews:** 99 #### How Do G2 Users Rate SuiteCRM? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.5/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.0/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind SuiteCRM? - **Seller:** [SuiteCRM](https://www.g2.com/sellers/suitecrm-1076b753-26a9-46cd-b656-22f4b061c6c6) - **Year Founded:** 2005 - **HQ Location:** Stirling, United Kingdom - **Twitter:** @SuiteCRM 3,504 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=223ac434d1f8aef334b86d2b19ab9d9496e5450f49f28e299a8c5a57afa9f73d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuitecrm-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Small, 29% Medium #### What Do G2 Reviewers Say About SuiteCRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **100% open-source customizability** of SuiteCRM, seamlessly adapting it to suit their specific business needs. - Users appreciate the **ease of use** in SuiteCRM, highlighting its intuitive setup and customization capabilities for all teams. - Users value the **easy customization** of SuiteCRM, enabling tailored solutions for diverse business needs without vendor lock-in. - Users find the **easy setup** of SuiteCRM simplifies initial use and enhances overall productivity and efficiency. - Users value the **affordability** of SuiteCRM, benefiting from customizable solutions without additional licensing fees. ##### Cons - Users find the **poor design** of SuiteCRM lacks modernity, making the interface feel outdated and less intuitive. - Users face **integration issues** with SuiteCRM, hindering the optimization of advanced features and user experience. - Users find the **learning curve steep** , particularly due to an outdated interface and complex setup requirements. - Users find the SuiteCRM interface **not intuitive** , especially for new users navigating complex modules and features. - Users report that SuiteCRM is **not user-friendly** , citing a clunky interface and slow mobile app performance. #### What Are Recent G2 Reviews of SuiteCRM? **["Making Follow Ups, Activity Tracking, and Work Records Easier to Handle"](https://www.g2.com/survey_responses/suitecrm-review-12892013)** **Rating:** 4.5/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/survey_responses/suitecrm-review-12892013) **["SuiteCRM Gives Us Control with Flexible Dashboards and Solid Integrations"](https://www.g2.com/survey_responses/suitecrm-review-12846054)** **Rating:** 4.0/5.0 stars _— Vipul K._ [Read full review](https://www.g2.com/survey_responses/suitecrm-review-12846054) #### What Are G2 Users Discussing About SuiteCRM? - [How much does SugarCRM cost?](https://www.g2.com/discussions/suitecrm-how-much-does-sugarcrm-cost) - [What is SugarCRM software?](https://www.g2.com/discussions/what-is-sugarcrm-software) - [How do I set up SuiteCRM?](https://www.g2.com/discussions/how-do-i-set-up-suitecrm) - [Is SuiteCRM free?](https://www.g2.com/discussions/is-suitecrm-free) ### [Bitrix24](https://www.g2.com/products/bitrix24/reviews) Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. **Average Rating:** 4.1/5.0 **Total Reviews:** 575 #### How Do G2 Users Rate Bitrix24? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.5/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bitrix24? - **Seller:** [Bitrix24](https://www.g2.com/sellers/bitrix24) - **Company Website:** www.bitrix24.com - **Year Founded:** 1998 - **HQ Location:** Alexandria, Virginia - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea22220ec03b931feaf03d5576e1fb246d7012f3c6d9faf03de7584158599713&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8812020%2F&secure%5Burl_type%5D=linkedin_company_website) 260 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, Marketing Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 55% Small, 35% Medium #### What Do G2 Reviewers Say About Bitrix24? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Bitrix24, enjoying seamless collaboration and streamlined workflows on a unified platform. - Users value the **seamless team collaboration** in Bitrix24, enhancing productivity through integrated tools and features. - Users admire the **integrated task management** of Bitrix24, enhancing collaboration and efficiency across teams. - Users appreciate the **integration of essential tools** in Bitrix24, boosting efficiency and collaboration across teams. - Users appreciate the **seamless integration** of tools in Bitrix24, enhancing productivity and collaboration across teams effectively. ##### Cons - Users find the **learning curve steep** with Bitrix24, as the interface can be cluttered and complex for newcomers. - Users express concern over **missing features** in Bitrix24, feeling that promised functionalities have been removed or altered. - Users express frustration over **limited features** in Bitrix24, feeling promised functionalities have been removed or restricted. - Users find Bitrix24 lacking **essential features for basic users** , with limited access requiring costly upgrades for full functionality. - Users report **performance issues** with Bitrix24, including slow loading times and a complex interface that hinders usability. #### What Are Recent G2 Reviews of Bitrix24? **["Fast, Flexible Indiamart-to-Bitrix24 Automation with Excellent Support"](https://www.g2.com/survey_responses/bitrix24-review-12592514)** **Rating:** 5.0/5.0 stars _— Ajay P._ [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12592514) **["Straightforward, Turnkey CRM with Everything We Need. Has a free version!"](https://www.g2.com/survey_responses/bitrix24-review-12708521)** **Rating:** 4.5/5.0 stars _— Luis P._ [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12708521) #### What Are G2 Users Discussing About Bitrix24? - [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) - 2 comments - [What is CRM for Nonprofits by Bitrix24 used for?](https://www.g2.com/discussions/what-is-crm-for-nonprofits-by-bitrix24-used-for) - [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) - 2 comments - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote ### [WORKetc](https://www.g2.com/products/worketc/reviews) WORKetc was created as a tool to help every team across your business communicate and collaborate more efficiently. From sales leads, project management, billing, CRM and more, WORKetc can adjust to the needs of your entire team and ensure that everyone stays informed about the most important elements of their job. Start your 14-day free trial today and witness first hand how our experienced team can help your business streamline and optimize your workflows with WORKetc. **Average Rating:** 4.6/5.0 **Total Reviews:** 51 #### How Do G2 Users Rate WORKetc? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.9/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind WORKetc? - **Seller:** [WORKetc](https://www.g2.com/sellers/worketc-fc49807b-71d1-4e3a-b8de-c00f478ff336) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @WORKetc 20,071 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2230d04d865a0e0f0133fd26f5d28b64c57ba7e7b5cd511aa0ae696f2ab6a08e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwork-etc-%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® - **Phone:** 800-322-7860 #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 79% Small, 8% Medium #### What Are Recent G2 Reviews of WORKetc? **["Helps us with our eblasts and keeping track of details about customers"](https://www.g2.com/survey_responses/worketc-review-1401016)** **Rating:** 5.0/5.0 stars _— Verified User in Human Resources_ [Read full review](https://www.g2.com/survey_responses/worketc-review-1401016) **["Excellent all in one CRM and more "](https://www.g2.com/survey_responses/worketc-review-634478)** **Rating:** 5.0/5.0 stars _— Randy B._ [Read full review](https://www.g2.com/survey_responses/worketc-review-634478) #### What Are G2 Users Discussing About WORKetc? - [What is WORKetc used for?](https://www.g2.com/discussions/what-is-worketc-used-for) ### [Lime CRM](https://www.g2.com/products/lime-crm/reviews) Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. **Average Rating:** 4.3/5.0 **Total Reviews:** 91 #### How Do G2 Users Rate Lime CRM? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.4/10 (Category avg: 8.5/10) - **Contact & Account Management:** 7.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Lime CRM? - **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies) - **Year Founded:** 1990 - **HQ Location:** Lund, Skane - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website) 422 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 52% Small, 45% Medium #### What Do G2 Reviewers Say About Lime CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs. - Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs. - Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs. - Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness. - Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence. ##### Cons - Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration. - Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration. - Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency. - Users find the **learning curve challenging** , especially for functions related to security and general usability. - Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365. #### What Are Recent G2 Reviews of Lime CRM? **["Lime - very easy and very searchable"](https://www.g2.com/survey_responses/lime-crm-review-5334133)** **Rating:** 5.0/5.0 stars _— Staffan B._ [Read full review](https://www.g2.com/survey_responses/lime-crm-review-5334133) **["A flexible CRM system"](https://www.g2.com/survey_responses/lime-crm-review-8582168)** **Rating:** 4.0/5.0 stars _— Peter A._ [Read full review](https://www.g2.com/survey_responses/lime-crm-review-8582168) #### What Are G2 Users Discussing About Lime CRM? - [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made) - [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for) ### [FreeAgent CRM](https://www.g2.com/products/freeagent-crm-freeagent-crm/reviews) FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. Lift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 #### How Do G2 Users Rate FreeAgent CRM? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind FreeAgent CRM? - **Seller:** [Servis.ai](https://www.g2.com/sellers/servis-ai) - **Year Founded:** 2016 - **HQ Location:** Campbell, California - **Twitter:** @iamFreeAgent 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79848d63a1536c9556a690ca43f16ae4b7154c3e5afbeab2a462f97b1d691e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreeagent-software%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Telecommunications - **Company Size:** 77% Small, 20% Medium #### What Do G2 Reviewers Say About FreeAgent CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective CRM integration** of FreeAgent, enhancing organization and visibility in their workflows. - Users appreciate the **flexibility** of FreeAgent CRM, reporting improved organization and efficiency in their CRM cycles. - Users appreciate the **organization and visibility** of FreeAgent CRM, enhancing their lead management and closure times. - Users value the **organization efficiency** of FreeAgent CRM, noting improvements in CRM cycles and time to closure. - Users appreciate the **organization structure** of FreeAgent CRM, which enhances flexibility and visibility in their processes. ##### Cons - Users feel the need for more **customization options** in FreeAgent CRM, especially for small to medium-sized enterprises. #### What Are Recent G2 Reviews of FreeAgent CRM? **["New CRM software for cutting edge life sciences company"](https://www.g2.com/survey_responses/freeagent-crm-review-8250876)** **Rating:** 4.0/5.0 stars _— Permveer B._ [Read full review](https://www.g2.com/survey_responses/freeagent-crm-review-8250876) **["FreeAgent - The Flexible CRM"](https://www.g2.com/survey_responses/freeagent-crm-review-8256788)** **Rating:** 4.0/5.0 stars _— Bjorn H._ [Read full review](https://www.g2.com/survey_responses/freeagent-crm-review-8256788) #### What Are G2 Users Discussing About FreeAgent CRM? - [What is FreeAgent CRM used for?](https://www.g2.com/discussions/what-is-freeagent-crm-used-for) ### [20NINE](https://www.g2.com/products/20nine/reviews) 20NINE is the super app for small businesses. 20NINE includes modules for clients, sales, prospecting, communication, document management, e-signing, recruitment, CV/consultant management! 20NINE also easily connects to common tools like Office365, Google Workspace, LinkedIn, Wordpress, Fortnox, Dropbox, Mailchimp, MS Teams. Whether you focus on client management, prospecting, sales, communication logging, quotes agreements, digital signatures or invoicing 20NINE makes your information available in real time across your different internal functions. With an easy onboarding (eLearning: online instructions, videos and free webinars), you as a new user or company get going quickly. New users are usually up and running within 30 minutes, and based on our modules, you can connect to, for example, Office365, Google Workspace, Microsoft Teams, LinkedIn, Fortnox ( accounting & ERP systems), document templates, e-Signing, Wordpress or other important functions for your unique needs. Test us for free for 14 days to see how we can make a difference for you! For more information, visit us online to see how you and your company can become independent of the office, get better calrity informed and more focused in your relationship with, for example, customers, partners, resellers, members and in the communication between your company and your different networks. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate 20NINE? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Workflow Capability:** 9.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 9.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind 20NINE? - **Seller:** [20NINE](https://www.g2.com/sellers/20nine) - **Year Founded:** 2014 - **HQ Location:** Stockholm, Sweden - **Twitter:** @20NINETECH 933 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0faa8f28b54df13a7f7fff54879a2d3d6eb2853c3d163e7dfc68fbb24bf7ac6a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20-nine%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 68% Small, 21% Medium #### What Are Recent G2 Reviews of 20NINE? **["Small Bussiness Helper"](https://www.g2.com/survey_responses/20nine-review-7111697)** **Rating:** 4.5/5.0 stars _— Anthony T._ [Read full review](https://www.g2.com/survey_responses/20nine-review-7111697) **["Run and manage your micro and small businesses on the go with 20NINE"](https://www.g2.com/survey_responses/20nine-review-7067634)** **Rating:** 5.0/5.0 stars _— Kunal D._ [Read full review](https://www.g2.com/survey_responses/20nine-review-7067634) #### What Are G2 Users Discussing About 20NINE? - [What is 20NINE used for?](https://www.g2.com/discussions/what-is-20nine-used-for) ### [Agile CRM](https://www.g2.com/products/agile-crm/reviews) Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations **Average Rating:** 4.0/5.0 **Total Reviews:** 364 #### How Do G2 Users Rate Agile CRM? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 7.6/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.2/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 7.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Agile CRM? - **Seller:** [Agile CRM](https://www.g2.com/sellers/agile-crm) - **Year Founded:** 2013 - **HQ Location:** Dallas, TX - **Twitter:** @agilecrm 6,703 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950aac5412fef4aabd033ca9c15656ea4211d6efdc51f99e8ed9f83b6277cf42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3156418%2F&secure%5Burl_type%5D=linkedin_company_website) 103 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 76% Small, 16% Medium #### What Do G2 Reviewers Say About Agile CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Agile CRM, finding it efficient and practical for managing sales pipelines. - Users value the **effective consolidation** of tools in Agile CRM, enhancing productivity and affordability for small teams. - Users appreciate the **all-in-one toolset** of Agile CRM, benefiting from effective management and automation capabilities. - Users value the **affordability** of Agile CRM, praising its effective all-in-one tools for small businesses. - Users value the **effective automation** features of Agile CRM, enhancing efficiency for small and mid-sized teams. ##### Cons - Users find the **interface not intuitive** , making navigation and using advanced features more challenging than expected. - Users express frustration over **poor customer support** , citing slow response times and unhelpful assistance as major issues. - Users report a **difficult user interface** that feels outdated and lacks the polish of competitors, hindering ease of use. - Users experience **slow loading** times with Agile CRM, hindering productivity, especially with larger datasets. - Users find Agile CRM's interface clean but note **interface issues** that hinder engagement and clarity compared to competitors. #### What Are Recent G2 Reviews of Agile CRM? **["All-in-One Customer & Task Tracking with Agile CRM"](https://www.g2.com/survey_responses/agile-crm-review-12835599)** **Rating:** 5.0/5.0 stars _— Saman H._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12835599) **["Streamlined Compliance and Coordination for Aerospace"](https://www.g2.com/survey_responses/agile-crm-review-12964314)** **Rating:** 4.0/5.0 stars _— Alvi N._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12964314) #### What Are G2 Users Discussing About Agile CRM? - [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) - 1 comment - [Is agile CRM free?](https://www.g2.com/discussions/is-agile-crm-free) - [What are the major components of CRM?](https://www.g2.com/discussions/what-are-the-major-components-of-crm) - [How does agile CRM work?](https://www.g2.com/discussions/how-does-agile-crm-work) - [What are some features of CRM?](https://www.g2.com/discussions/agile-crm-what-are-some-features-of-crm) ### [CRM.me](https://www.g2.com/products/crm-me/reviews) CRM.me is a cloud-based customer relationship management (CRM) platform designed to streamline marketing, sales, and project management processes. By integrating gamification elements such as points, badges, and leaderboards, CRM.me enhances user engagement and productivity, transforming routine tasks into motivating challenges. This approach fosters a competitive environment that drives team performance and accelerates business growth. Key Features and Functionality: - Marketing Automation: Facilitates the creation and management of email campaigns, autoresponders, and lead capture forms, enabling targeted outreach and efficient lead nurturing. - Sales Management: Offers tools for lead tracking, opportunity management, and customizable dashboards, providing a comprehensive view of the sales pipeline and aiding in informed decision-making. - Project Management: Includes features like task assignment, progress tracking, and collaboration tools, ensuring teams stay organized and meet project milestones effectively. - Gamification: Incorporates elements such as leaderboards, badges, and rewards to motivate users, enhance engagement, and promote a culture of achievement within teams. - Integrations: Seamlessly connects with platforms like Google, Outlook, and Exchange, allowing for efficient synchronization of emails, contacts, and meetings. - Reporting and Analytics: Provides advanced reporting tools to visualize data, analyze results, and generate insights that inform strategic decisions. Primary Value and User Solutions: CRM.me addresses common challenges in CRM adoption, such as low user engagement and complex interfaces, by offering an intuitive platform enriched with gamification. This not only makes the CRM experience more enjoyable but also encourages consistent use, leading to more accurate data and improved customer relationships. By consolidating marketing, sales, and project management functionalities into a single platform, CRM.me eliminates the need for multiple disparate tools, thereby enhancing operational efficiency and reducing costs. Its customizable features and scalable pricing plans make it suitable for businesses of various sizes, ensuring that organizations can tailor the platform to meet their specific needs and grow alongside their evolving requirements. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate CRM.me? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.9/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRM.me? - **Seller:** [VeerOne](https://www.g2.com/sellers/veerone) - **Year Founded:** 2020 - **HQ Location:** Kwun Tong, Hong Kong - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c8b9ce28111cda1a63d0fe25adc0a644b1c92efe138a7136c3a34f8b5f5b5d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fveerone%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Small, 29% Medium #### What Do G2 Reviewers Say About CRM.me? _AI-generated summary from verified user reviews_ ##### Pros - Users find CRM.me to be **easy to use** , appreciating its well-designed interface and comprehensive features. - Users find the **intuitive interface** of CRM.me easy to learn, streamlining patient information management and onboarding. - Users appreciate the **simplicity** of CRM.me, finding it easy and direct to use for their needs. - Users value the **workflow automation** in CRM.me, enhancing their efficiency in managing sales and tasks. - Users value the **workflow automation** of CRM.me, enhancing their sales processes and overall efficiency. ##### Cons - Users find the **difficult usability** of CRM.me's mobile app frustrating, especially when accessing detailed patient charts. - Users find the **setup process overly fiddly** and time-consuming, hindering a quick start without extensive customization. - Users find CRM.me's **email management cumbersome** , with tedious setup and lacking essential integrations for efficiency. - Users find **integration issues** with CRM.me frustrating, leading to tedious manual workarounds and a cumbersome setup process. - Users find the **lack of seamless integrations** with popular tools frustrating, leading to tedious manual workarounds. #### What Are Recent G2 Reviews of CRM.me? **["Easy Contact Management and Interaction Tracking in One Place"](https://www.g2.com/survey_responses/crm-me-review-12625302)** **Rating:** 4.5/5.0 stars _— Hegel A._ [Read full review](https://www.g2.com/survey_responses/crm-me-review-12625302) **["Excellent Tool for Scheduling Tasks and Tracking Pipelines!"](https://www.g2.com/survey_responses/crm-me-review-12715008)** **Rating:** 5.0/5.0 stars _— Nataly B._ [Read full review](https://www.g2.com/survey_responses/crm-me-review-12715008) #### What Are G2 Users Discussing About CRM.me? - [What are the 3 main elements of CRM software?](https://www.g2.com/discussions/crm-me-what-are-the-3-main-elements-of-crm-software) - 2 comments - [What does CRM software include?](https://www.g2.com/discussions/crm-me-what-does-crm-software-include) - 1 comment - [What does CRM software do?](https://www.g2.com/discussions/what-does-crm-software-do) - 1 comment - [What are the major features of CRM?](https://www.g2.com/discussions/what-are-the-major-features-of-crm) ### [1CRM](https://www.g2.com/products/1crm/reviews) 1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere. With so many CRMs available, what sort is right for you? You'll see CRMs that are limited sales & marketing CRM products, others that are good at Mass Emailing, and then some that include Order Management, Service Management, or Project Management. For businesses with up to about 250 users, the All-in-One type of CRM has proven popular - and that's where 1CRM fits in. 1CRM offers a Sales & Marketing CRM with strong Mass Email capabilities. But it also includes very comprehensive Order Management (Quotes, Invoices, Payments - as well as the Purchasing side), Service Management and Project Management. Throw in Timesheets, Expense Reports, Vacation & Sick Day tracking - and you can see why they call us an All-in-One CRM! **Average Rating:** 4.3/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate 1CRM? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.7/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind 1CRM? - **Seller:** [1CRM](https://www.g2.com/sellers/1crm) - **Year Founded:** 1997 - **HQ Location:** British Columbia, Canada - **Twitter:** @1CRMCorp 1,923 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a6413328d3488248f441c45bc3083f763c0d2b0d713e34110d2faf055438aa0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1crm-corp-&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Outsourcing/Offshoring, Marketing and Advertising - **Company Size:** 46% Medium, 46% Small #### What Do G2 Reviewers Say About 1CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users find 1CRM's **ease of use** invaluable for efficiently storing and accessing client information. - Users value the **excellent customer support** of 1CRM, enhancing their experience through effective case management and assistance. - Users highly value the **ease of managing sales and lead processes** with 1CRM's customizable and integrated platform. - Users value the **affordability** of 1CRM, enjoying its customizable features and seamless integration for various business processes. - Users value the **convenient client information storage** in 1CRM, enhancing their ability to manage sales interactions. ##### Cons - Users find 1CRM **inefficient** due to its outdated interface and slow setup, requiring significant team effort for maintenance. - Users find the **learning curve steep** and require more time to adapt to 1CRM's outdated interface and detailed features. - Users find 1CRM's interface **not intuitive** , as it feels outdated and requires time to get accustomed to. - Users find 1CRM's interface to be **not user-friendly** , often feeling outdated and complicating their experience. - Users experience **slow performance** with 1CRM, especially with large databases and complex workflows affecting usability. #### What Are Recent G2 Reviews of 1CRM? **["Brilliant Centralization at a Fair Price"](https://www.g2.com/survey_responses/1crm-review-12863592)** **Rating:** 4.0/5.0 stars _— Souvik J._ [Read full review](https://www.g2.com/survey_responses/1crm-review-12863592) **["Tailored for Tax Compliance, But Needs Better Integration"](https://www.g2.com/survey_responses/1crm-review-12995621)** **Rating:** 4.0/5.0 stars _— Jose C._ [Read full review](https://www.g2.com/survey_responses/1crm-review-12995621) #### What Are G2 Users Discussing About 1CRM? - [What is 1CRM used for?](https://www.g2.com/discussions/what-is-1crm-used-for) ### [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Signpost? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.9/10) - **Workflow Capability:** 6.3/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.3/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Signpost? - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost 2,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d905230cf92dfd08e7ae9245276c5c359b388a3c4ab82c523c52f7ca0506ceee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignpost%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small, 7% Large #### What Do G2 Reviewers Say About Signpost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. ##### Cons - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **["Seamless Communication Hub with Marketing Automation"](https://www.g2.com/survey_responses/signpost-review-12824038)** **Rating:** 4.5/5.0 stars _— RAHUL K._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) **["Boosts Customer Relations with Ease"](https://www.g2.com/survey_responses/signpost-review-12295175)** **Rating:** 4.0/5.0 stars _— Julia E._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) ### [Efficy CRM](https://www.g2.com/products/efficy-crm/reviews) At last, a CRM solution that truly adapts to your needs. Efficy is a major player in the European CRM market. With our personalised range of solutions, we're already trusted by over 13.500 clients and 330.000 users across 60 countries. We want to help our clients succeed by providing the tools they need to make their employees’ work easier, and their customers happier. Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system. Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. Boost your commercial efforts with our AI-based contact enrichment tool. By analyzing emails, it automatically fills in missing information about your prospects and clients, such as their job title, company, or contact details. Thanks to this analysis, our solution can naturally trigger workflows to automate tasks, alert certain users via notifications, and much more. Discover our artificial intelligence solution that analyzes the emotions expressed by your customers in the emails they send you or the support tickets created on your client portal. By quickly interpreting whether a sentiment is positive, negative, or neutral, you can proactively respond to the needs and concerns of your clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 101 #### How Do G2 Users Rate Efficy CRM? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Workflow Capability:** 8.9/10 (Category avg: 8.5/10) - **Contact & Account Management:** 8.8/10 (Category avg: 8.7/10) - **Opportunity & Pipeline Mgmt.:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Efficy CRM? - **Seller:** [Efficy](https://www.g2.com/sellers/efficy) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @efficy\_en 1,043 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a12b4a7af6dfc59a60e6a40a65f6610f37597d9b6d76cca00314cdd4a4d2db6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F133084%2F&secure%5Burl_type%5D=linkedin_company_website) 407 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 47% Medium, 44% Small #### What Do G2 Reviewers Say About Efficy CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Efficy CRM, enhancing productivity and simplifying their daily operations. - Users appreciate the **efficiency** of Efficy CRM, finding it easy and fast to manage their tasks effectively. - Users value the **easy customization** of Efficy CRM, enabling tailored solutions that boost productivity and support growth. - Users value the **responsive customer support** of Efficy CRM, enhancing their overall experience and satisfaction. - Users appreciate the **feature richness** of Efficy CRM, enabling customization and enhancing productivity across various needs. ##### Cons - Users note a **steeper learning curve** with Efficy CRM, which can be overwhelming for newcomers seeking ease of use. - Users find Efficy CRM to be **quite expensive** , particularly challenging for small firms to justify the cost. - Users often face **bugs and page crashes** , leading to frustrating experiences and hindered project management efficiency. - Users note that the **user interface and experience need improvement** , particularly regarding customization and performance issues. - Users often face **error handling issues** , including slow page loads and difficulties with updates and changes. #### What Are Recent G2 Reviews of Efficy CRM? **["Efficy CRM review"](https://www.g2.com/survey_responses/efficy-crm-review-10384116)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/efficy-crm-review-10384116) **["Efficy: An Efficient CRM for your business"](https://www.g2.com/survey_responses/efficy-crm-review-10385652)** **Rating:** 4.5/5.0 stars _— Dhruv D._ [Read full review](https://www.g2.com/survey_responses/efficy-crm-review-10385652) #### What Are G2 Users Discussing About Efficy CRM? - [What does Efficy Crm do?](https://www.g2.com/discussions/what-does-efficy-crm-do) - [What is the use of CRM software?](https://www.g2.com/discussions/what-is-the-use-of-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/what-is-crm-and-its-functions) - [‹ Prev‹ Prev](/categories/crm/small-business?order=g2_score&page=8#product-list) - [1](/categories/crm/small-business?order=g2_score#product-list) - [2](/categories/crm/small-business?order=g2_score&page=2#product-list) - … - [5](/categories/crm/small-business?order=g2_score&page=5#product-list) - [6](/categories/crm/small-business?order=g2_score&page=6#product-list) - [7](/categories/crm/small-business?order=g2_score&page=7#product-list) - [8](/categories/crm/small-business?order=g2_score&page=8#product-list) - 9 - [10](/categories/crm/small-business?order=g2_score&page=10#product-list) - [11](/categories/crm/small-business?order=g2_score&page=11#product-list) - [12](/categories/crm/small-business?order=g2_score&page=12#product-list) - [13](/categories/crm/small-business?order=g2_score&page=13#product-list) - [Next ›Next ›](/categories/crm/small-business?order=g2_score&page=10#product-list) Spotlight Categories [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) Similar Categories - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Auto Dialer](/categories/auto-dialer) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse CRM Themes](/categories/crm/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated Products classified in the overall CRM category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business CRM to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business CRM category. In addition to qualifying for inclusion in the CRM Software category, to qualify for inclusion in the Small Business CRM Software category, a product must have at least 10 reviews left by a reviewer from a small business. Show More * * * ## How Do You Choose the Right CRM Software? ### Everything About CRMs ### CRM software buying insights at a glance [Customer relationship management (CRM) software](https://www.g2.com/categories/crm) strategically manages customer interactions across marketing, sales, service, and analytics functions, using capabilities such as customer data aggregation, workflow automation, and analytics-driven insights. Organizations primarily use CRM software to manage leads, track customer interactions, automate sales pipelines, and centralize customer data. CRM systems range from sales automation tools to specialized solutions tailored for industries such as real estate, finance, or nonprofits. Most CRM solutions are priced per user monthly or annually, averaging approximately $35 per user/month, with free plans for small businesses and premium enterprise solutions reaching up to $3,960 per user/year. If you’re evaluating CRM software, consider your organization's size, desired integrations, pricing transparency, ease of use, feature availability, vendor support quality, and AI capabilities. Essential questions include: - How transparent and scalable is the pricing structure? - What training and onboarding resources are provided? - What integrations are supported, and how user-friendly are they? - How responsive is the vendor to customer support issues? - Does the CRM utilize AI to automate interactions or insights? G2's top-rated CRM systems currently include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, ClickUp, and Close. ### What is CRM software? G2 defines [CRM software](https://www.g2.com/categories/crm) as platforms and applications designed to strategically manage and optimize customer interactions across marketing, sales, service, and analytics functions. Effective CRM systems aggregate multiple data sources, automate customer-facing workflows, and offer insights to accelerate sales conversions. Organizations typically source first-party customer data through call center interactions, web-based lead forms, social media engagements, and targeted marketing campaigns. CRM modules then organize this information systematically by demographic attributes, customer interactions, purchasing signals, and conversion potential. CRM tools further simplify sales processes by automating lead nurturing, prospect outreach, and campaign management. These applications provide a centralized system to track deal progression, customer interactions, financial transactions, and post-sale support, delivering a unified, real-time view of the entire customer journey. The CRM market is projected to reach $96.39 billion by 2026, growing at a compound annual growth rate (CAGR) of 10.6% between 2021 and 2026. ([_Source 1_](https://www.g2.com/articles/sales-statistics)) G2 currently covers 785 CRM products, with 9963 reviews published in the last 12 months, making it one of the most reviewed and comprehensive software categories on our platform. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed CRM systems on G2? G2 scores the top-rated CRM systems based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated CRM products G2 for this category: #### 1. [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 20,244 - Satisfaction: 99 - Market Presence: 99 - G2 Score: 99 #### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 9,685 - Satisfaction: 99 - Market Presence: 87 - G2 Score: 93 #### 3. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - Number of Reviews: 3,503 - Satisfaction: 94 - Market Presence: 70 - G2 Score: 82 #### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,507 - Satisfaction: 93 - Market Presence: 70 - G2 Score: 81 #### 5. [Close](https://www.g2.com/products/close/reviews) - Number of Reviews: 1,346 - Satisfaction: 98 - Market Presence: 63 - G2 Score: 81 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system called the **G2 Score** , calculated from real user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category.([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### CRM software pricing and cost considerations CRM software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories typically include: - Free tier: Basic functionality suitable for startups or small businesses requiring minimal CRM capabilities. - Entry-level and mid-market Tiers: Moderate feature sets with per-user subscription pricing targeted at mid-sized businesses. - Enterprise-level tiers: Comprehensive, highly customizable solutions with extensive support, integrations, advanced analytics, and strategic implementation support. Most CRM software solutions on the market are priced per–user per month, but they can also be offered at annual rates. According to G2 data covering 86 CRM products (245 editions), the average annual license cost is about $415.95, roughly $35 per user per month when paid yearly. Some products offer [free versions](https://www.g2.com/categories/crm/free), while high-end, enterprise-level solutions can cost up to $3,960 per user per year. Organizations should carefully evaluate Total Cost of Ownership (TCO), including hidden costs such as onboarding, integrations, training, and ongoing technical support. For on-premises solutions, factor in hardware, IT resources, and ongoing maintenance. ### Types of CRM software on G2 CRM software solutions typically fall into the following categories, each with distinctive functionalities suited to specific organizational needs: - Sales Automation CRM: Focuses primarily on automating sales processes, enhancing productivity, and streamlining pipeline management. - Analytical CRM: Provides deep data-driven insights, predictive analytics, and customer segmentation through advanced AI-driven reporting. - Industry-Specific CRM: This type of CRM offers specialized features tailored to industry-specific operational requirements. This includes [real estate CRM software](https://www.g2.com/categories/real-estate-crm), [construction CRM software](https://www.g2.com/categories/construction-crm), [financial services CRM software](https://www.g2.com/categories/financial-services-crm), [mortgage CRM software](https://www.g2.com/categories/mortgage-crm), [legal CRM software](https://www.g2.com/categories/legal-crm), [PR CRM software](https://www.g2.com/categories/pr-crm), and [nonprofit CRM software](https://www.g2.com/categories/nonprofit-crm). - [Social CRM](https://www.g2.com/categories/crm/f/social-network-integration): Captures and manages customer interactions from social media channels, facilitating seamless cross-platform engagement. - [Mobile CRM](https://learn.g2.com/mobile-crm): Enables sales and marketing teams to access CRM capabilities via mobile apps, supporting productivity on the go. - [All-in-One CRM](https://www.g2.com/categories/crm/f/all-in-one): Combines multiple CRM functions into a unified platform, eliminating the need for disparate applications. This software supplants the need for broken software chains like standalone [ERPs](https://www.g2.com/categories/erp-systems) or [human capital management systems (HCMs)](https://www.g2.com/categories/hcm-software). - [Standalone CRM](https://www.g2.com/categories/crm/f/standalone): Operates independently without requiring extensive integration into an existing tech ecosystem. Often found in small or mid-sized businesses that prefer simpler setups. - Cloud-based CRM: Delivers scalable and secure solutions through cloud infrastructure, reducing IT complexity and promoting agile growth. - [Small Business CRM](https://www.g2.com/categories/crm/small-business): This type of CRM provides accessible, intuitive CRM tools specifically designed for smaller organizations with straightforward deployment and lower costs. ### Top CRM software features rated by G2 reviewers There is no [best CRM software](https://learn.g2.com/best-customer-relationship-management-software-tools) for everyone. Different CRM features within CRM software can help users in a few ways: - Contact & account management: Store customer data and manage interactions centrally. - Opportunity & pipeline management: Track sales deals through each stage from lead to close. - Task & activity management: Schedule tasks, assign deadlines, and track activities. - Lead management: Capture, qualify, and manage leads throughout the sales process - Email marketing & campaign management: Create, launch, and measure email and multi-channel campaigns. - Reporting & dashboards: Visualize performance and trends through intuitive dashboards and customizable reports. - Mobile & social integration: Access CRM on mobile devices; engage customers through social media channels. - Workflow automation: Automate repetitive tasks and streamline business processes. - Customer support & case management: Track and resolve customer inquiries and issues effectively. - Integration capabilities: Seamlessly integrate CRM with other essential software and business systems. - AI capabilities: Use generative AI to automate text creation and enhance customer interactions. ### Top CRM software benefits identified by G2 reviewers Effective CRM implementation can yield multiple strategic business benefits, including: **Enhanced customer insights:** CRM systems consolidate interaction data for deeper customer understanding, enabling personalized engagements and proactive sales efforts. _“It consolidates all customer data onto a single platform, tracking the entire customer journey within our system through a single interface. This includes all interactions from the initial point of contact, whether inbound or outbound, through marketing or direct sales, to the final outcome of either a closed win or closed loss.”_ - [Akshay S., Sales Development Manager](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10680560). **Improved revenue growth:** CRM tools support targeted marketing campaigns, streamline lead management, and accelerate sales processes that drive increased revenue. _“The tool helps me keep track of leads, follow-ups, and client interactions without things slipping through the cracks.”_ - [Chelsea D., CEO](https://www.g2.com/products/hubspot-sales-hub/reviews/hubspot-sales-hub-review-10856634). **Optimized productivity and efficiency:** CRM software automates repetitive tasks, minimizing manual intervention and freeing staff to focus on high-value strategic activities. “_The automation features save us a ton of time by cutting out manual data entry and follow-ups. This means we can focus more on growing the business and less on chasing details, which has definitely helped our team stay more productive and organized._” - [Byron S., VP, SFDC & Data Administration](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-10275142). **Improved collaboration and transparency:** CRM solutions offer centralized visibility into customer journeys, facilitating cross-functional collaboration and aligning sales and marketing efforts. _“The tool allows us to have transparency and a centralized location for all of our staff to store the information we need to help the customers.”_ - [Ryan L](https://www.g2.com/products/close/reviews/close-review-8802552). ### Top CRM systems challenges identified by G2 reviewers Implementing CRM software often presents specific challenges that can impact overall success. Analyzing G2 user reviews reveals frequent issues, including pricing concerns, complexity of user experience, limited or underdeveloped features, inadequate customer support, and integration limitations. Here are the most common hurdles users face, along with practical advice to address them: **1. Cost concerns:** Reviewers frequently identify high or unclear pricing as a barrier, particularly with enterprise-level CRM systems, making affordability an ongoing concern, especially for small or mid-sized businesses. - **Essential questions to ask your CRM vendor:** How is your pricing structured, and what exactly is included in each tier? Are there additional costs for adding users, premium features, or customer support? - **How to overcome the challenge:** Seek transparency from vendors upfront and consider scalable solutions or tiered pricing options that align costs with your business growth. **2. Steep learning curve:** CRM software often introduces unfamiliar workflows, resulting in slow adoption or even resistance within teams accustomed to different processes. - **Essential questions to ask your CRM vendor:** What training programs or onboarding resources do you provide? How do you help teams transition smoothly from their existing processes? - **How to overcome the challenge:** To facilitate an easier transition, opt for CRM solutions that offer comprehensive onboarding materials, continuous training, and strong vendor support. **3. Limited or underdeveloped features:** Many CRM users express disappointment regarding missing or insufficiently developed functionality, limiting effectiveness in critical business scenarios. - **Essential questions to ask your CRM vendor:** Can you outline your current features and upcoming development roadmap? How responsive are you to customer feedback when prioritizing new features? - **How to overcome the challenge:** Prioritize CRM providers who are transparent about feature availability and future development, ensuring alignment with your essential business needs. **4. Support and reliability issues:** Users commonly cite inadequate customer support, slow response times, or unreliable systems as major pain points negatively affecting daily operations. - **Essential questions to ask your CRM vendor:** What support channels are available, and what are your average response and resolution times? Do you provide clearly defined Service Level Agreements (SLAs)? - **How to overcome the challenge:** Evaluate vendors based on proven reliability and responsive customer support. Clarify expectations with detailed SLAs. **5. Integration limitations:** CRM solutions can become less effective when integration with existing tools is difficult, limited, or complex, reducing overall productivity. - **Essential questions to ask your CRM vendor:** What integrations do you currently support, and how complex is the setup process? Do you assist customers with integrations and troubleshooting? - **How to overcome the challenge:** Choose CRM software with robust, user-friendly integrations. Confirm compatibility with essential tools early in the evaluation process. ### What is CRM software used for? Analysis of CRM software reviews reveals the following common scenarios: - **Lead management & tracking:** Businesses use CRM tools to capture, qualify, assign, and monitor leads throughout the sales funnel, ensuring leads never slip through the cracks. - **Centralized customer & contact data:** Reviewers say CRM solutions help store all customer interactions and communications in one centralized system, ensuring multiple departments access accurate, up-to-date records without duplication. - **Pipeline & deal management:** CRM applications organize sales opportunities clearly by stage, value, and timeline, allowing sales teams to prioritize deals and forecast revenue effectively - **Collaborative account & case management:** Reviewers say CRM platforms simplify customer support by enabling multiple stakeholders to collaborate on customer inquiries, case management, and issue resolution, keeping all communication records linked and up-to-date. ### Who uses CRM systems? CRM software users span various roles, from senior executives to frontline sales and marketing professionals. Based on G2 reviewer demographics, typical users include CEOs, owners, founders, account executives, directors, and managers. Common industries include computer software, marketing and advertising, information technology, financial services, and real estate. ### Common CRM software integrations We analyzed extensive user-review data to identify common software categories users frequently integrate with CRM: - **Marketing automation software:** Integrating CRM software with [marketing automation tools](https://www.g2.com/categories/marketing-automation) allows businesses to automate email campaigns, streamline lead nurturing, and enhance lead scoring capabilities. - **Email & calendar tools:** CRM integrations with [popular email](https://www.g2.com/categories/email) and [calendar platforms](https://www.g2.com/categories/calendar-software) help centralize communication, appointments, and contact management, providing a unified view of customer interactions. - **Workflow and custom integration tools:** Flexible integrations using APIs and [workflow automation tools](https://www.g2.com/categories/workflow-management) enable businesses to synchronize CRM data seamlessly across multiple applications, enhancing operational efficiency. - **Collaboration & communication platforms:** Connecting CRM tools with [internal collaboration and messaging platforms](https://www.g2.com/categories/internal-communications) facilitates instant communication, simplifies meeting scheduling, and enhances internal team coordination. - **Website and lead capture software:** Integrating CRM apps with website and [form-building software](https://www.g2.com/categories/online-form-builder) allows real-time lead capture, automated follow-ups, and personalized customer engagement directly from web-based interactions. ### What's the best CRM app for small business owners? For [small business owners](https://www.g2.com/categories/crm/small-business), I recommend exploring CRM apps specifically designed for small and medium-sized businesses (SMBs) as they focus on ease of use and cost-effectiveness, such as:  1. [Microsoft Dynamics CRM](https://www.g2.com/products/dynamics-365-sales/reviews) offers a robust solution to boost sales productivity and marketing effectiveness with social insights, business intelligence, and campaign management. It provides both on-premises and cloud solutions, with mobile CRM apps for on-the-go management. 2. [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) is tailored for small to medium-sized businesses, providing a 360-degree customer view. It optimizes sales, support, and marketing touch-points with AI-powered tools and robust automation to enhance customer experiences across various channels. 3. [BSI Software](https://www.g2.com/products/bsi-software/reviews) delivers a comprehensive platform for the digitalization of customer relationships, with a strong CRM system supporting industries like banking, insurance, and energy. It emphasizes a 360° customer view and uses AI to improve processes and customer interactions. ### What CRM is the best for e-commerce platforms? The best CRM software for eCommerce platforms depends on your business size, sale volume, and integration needs. With that in mind, here are some top choices to support your business based on G2 reviews: 1. [HighLevel](https://www.g2.com/products/highlevel/reviews): An all-in-one Sales & Marketing CRM with CRM, Email, 2-way SMS, consolidated messaging, outbound calling, and more. 2. [Close](https://www.g2.com/products/close/reviews): A CRM designed to help small, scaling businesses close deals fast with built-in communication, automation, and reporting tools. 3. [Agile CRM](https://www.g2.com/products/agile-crm/reviews): A fully integrated CRM with sales tracking, contact management, marketing automation, and telephony. ### Future of CRM software - **AI-driven insights and predictive analytics:** CRM platforms increasingly leverage AI and machine learning to process vast customer data, predict behaviors, and recommend the next best actions. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This helps teams identify high-value leads, reduce churn, and personalize communications. Predictive analytics accelerate sales cycles and improve marketing campaign targeting. AI-powered insights also automate manual tasks, allowing teams to focus on strategic interactions rather than data entry. - **Omnichannel engagement and conversational interfaces:** Businesses are meeting customers on their terms, whether via chat, social media, or voice assistants. CRMs of the future will integrate new channels effortlessly and use conversational AI to streamline interactions. ([_Source 4_](https://solutionsmetrix.com/article/top-crm-trends-2024/)) - **Deeper IoT integration for real-time engagement:** With the rise of IoT (smart devices, wearables, sensors), next-generation CRMs will sync with real-time data streams. ([_Source 3_](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html)) This will enable proactive customer service, automated triggers for maintenance or support, and personalized product recommendations based on real-world usage. ### CRM Software FAQs ### Most Popular FAQs #### **Which CRM Software has the best reviews?** Based on verified user ratings across thousands of reviews, these CRM platforms consistently earn top marks for overall satisfaction: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A widely adopted CRM known for its clean interface, cross-team collaboration tools, and strong alignment between sales and marketing workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform built for agencies and small businesses, praised for its automation capabilities, multi-channel communication tools, and competitive pricing. - [Close](https://www.g2.com/products/close/reviews) — A sales-focused CRM built for speed and simplicity, highly rated by outbound teams for its integrated calling, SMS, email, and intuitive lead management. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A pipeline-centric CRM recognized for its visual deal management, ease of use, and robust integration ecosystem. #### **What is CRM software used for?** CRM (Customer Relationship Management) software is a tool that helps businesses organize, track, and manage their interactions with leads, prospects, and customers in one centralized platform. At its core, CRM software solves the problem of scattered customer data by consolidating contact records, communication history, sales pipeline stages, and task management into a single system. Users across industries rely on CRM software to automate follow-up sequences, reduce manual data entry, manage deal pipelines, generate performance reports, and improve response times. Beyond basic contact management, modern CRM platforms increasingly incorporate email and SMS marketing, AI-powered assistants, chatbots, and workflow automation — making them the operational backbone of sales, marketing, and customer support teams alike. #### **What is the best cloud-based CRM for the service industry?** Cloud-based CRM tools built for service-oriented businesses prioritize scheduling, client communication, and workflow visibility. The following options earn strong marks from service industry users: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A cloud-native CRM that centralizes client outreach, deal tracking, and email sequences, making it a practical choice for service teams managing ongoing client relationships. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — A cloud-based platform popular with service-based agencies that need integrated appointment booking, reputation management, and automated client follow-up under one subscription. - [OctopusPro](https://www.g2.com/products/octopuspro/reviews) — A field service management and CRM platform designed for mobile and on-site service businesses, offering ticketing, scheduling, and customizable workflow tracking. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A hosted CRM with strong pipeline visualization tools, activity reminders, and integration capabilities suited for service businesses managing multiple client engagements. #### **What is the best CRM solution with marketing automation features?** The strongest CRM platforms with embedded marketing automation go beyond basic contact management to support full campaign execution, lead nurturing, and cross-channel outreach. Top options include: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Offers tightly integrated sales and marketing tools including email sequences, deal tracking, and web visit tracking, with an interface designed for non-technical users. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — A CRM and marketing automation platform built around flexible workflow builders, enabling businesses to automate complex multi-step email and SMS campaigns with conditional logic. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — An all-in-one platform that combines CRM, email, SMS, social media automation, funnel building, and AI voice agents, purpose-built for marketing agencies managing multiple clients. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — An affordable CRM suite that consolidates email marketing, contact management, landing page creation, and support ticketing in a single interface. #### **What is the best CRM for beginners?** New CRM users consistently prioritize ease of setup, guided onboarding, and an interface that doesn't require technical expertise. The following platforms earn high marks for accessibility among first-time CRM users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Frequently cited by new users for its intuitive visual pipeline, clean drag-and-drop interface, and short onboarding curve — users routinely describe going live within a day. - [CRMOne](https://www.g2.com/products/crmone/reviews) — A straightforward CRM praised for quick setup and a responsive support team that helps new teams get organized with minimal friction. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Known for its simple, navigable interface, extensive learning resources, and live webinars that help users new to CRM get up to speed quickly. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A lightweight CRM designed as an entry point into the Zoho ecosystem, offering pipeline management and contact organization with minimal setup complexity. ### Small Business FAQs #### **What is the most affordable CRM software for SMBs?** For small and medium-sized businesses, the best CRM at an affordable price point balances essential functionality with low total cost of ownership. These platforms consistently earn recognition from SMB users on a budget: - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — One of the most cost-effective all-in-one platforms for small businesses, offering CRM, email marketing, and support features at a price point that rivals far more limited tools. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Frequently highlighted by SMB users for delivering core CRM and automation features at a price that competes favorably with enterprise-tier alternatives. - [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — A purposefully lean and affordable CRM built for small teams, offering pipeline management, contact tracking, and the ability to scale into the broader Zoho ecosystem as needs grow. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — A moderately priced CRM that small businesses frequently choose for its clean UI, fast implementation, and value relative to more expensive mid-market platforms. #### **What is the best CRM software for startups?** Startups need a CRM that can be implemented quickly, scales with growth, and doesn't require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full [SMB CRM software](https://www.g2.com/categories/crm?segment=small-business) category on G2 for a complete view of top-rated options: - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — A popular choice among startups for its free tier, ease of use, and the ability to grow into more advanced sales and marketing automation as the team scales. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Startup founders and small sales teams frequently cite Pipedrive's visual pipeline and quick setup as a practical way to get deal tracking in place immediately. - [Close](https://www.g2.com/products/close/reviews) — Built specifically for sales-first startups, Close consolidates calling, emailing, and SMS in one interface with a fast onboarding experience and no-bloat feature set. - [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — Startup users appreciate its low cost and all-in-one approach to managing contacts, automating outreach, and handling support tickets without adding additional tools. #### **Which CRM software is the most user-friendly for startups?** Ease of use is critical for lean startup teams where no one has the bandwidth for weeks of onboarding. Among the CRM platforms reviewed, these earn the highest usability marks from small-team users: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Consistently cited for its visual, drag-and-drop pipeline and minimal learning curve, making it one of the most accessible CRMs for teams adopting their first dedicated sales tool. - [CRMOne](https://www.g2.com/products/crmone/reviews) — Startup users highlight how quickly their teams got comfortable with the interface, with most reporting same-day or next-day adoption without formal training. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Praised for a clean, distraction-free interface and a responsive support team that guides new users through setup and configuration challenges. - [folk](https://www.g2.com/products/folk-folk/reviews) — A CRM built around a modern, Notion-inspired interface that resonates strongly with startup founders and small teams who find traditional CRMs overly complex. #### **What is the best CRM for small teams in financial services?** Financial services firms at the small business level need a CRM that can reliably track client accounts, log correspondence, and support compliance-adjacent record-keeping. You can browse the full [small business CRM software](https://www.g2.com/categories/crm?segment=small-business) landscape on G2 to compare options by industry: - [Maximizer](https://www.g2.com/products/maximizer/reviews) — A CRM used by financial advisors and insurance professionals, valued for its robust contact-to-account lifecycle tracking, task scheduling for renewals, and detailed client record storage. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Widely used in financial services SMBs for managing client outreach, tracking deal pipelines, and aligning sales and marketing communication in a single platform. - [Close](https://www.g2.com/products/close/reviews) — Used by small financial services sales teams for its speed of entry, multi-channel outreach, and streamlined lead management without unnecessary complexity. - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — Adopted by small financial services teams for its intuitive pipeline management and integration flexibility with quoting and productivity tools. #### **What CRM tools are best suited for solo business owners and freelancers?** Solo operators and freelancers need a CRM that's fast to set up, low-maintenance, and handles the essential tasks of contact management and follow-up without requiring a team to administer it. The following platforms see strong adoption among single-person operations, and you can explore the full [small business CRM](https://www.g2.com/categories/crm?segment=small-business) category for additional options: - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — A top pick among freelancers and solo sales professionals for keeping deal pipelines organized without requiring daily admin overhead. - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — Built explicitly for solopreneurs and micro-businesses, prioritizing simplicity and a flat-rate pricing model that avoids the per-feature upgrade cycle common in larger platforms. - [folk](https://www.g2.com/products/folk-folk/reviews) — A modern, lightweight CRM designed around relationship management that resonates strongly with founders and freelancers who rely heavily on LinkedIn and email for outreach. - [Nutshell](https://www.g2.com/products/nutshell/reviews) — Solo users highlight Nutshell's ease of implementation and task-based reminders as core value drivers for staying organized without dedicated CRM support. ### Enterprise FAQs #### **What is the best-rated CRM software for tech enterprises?** Technology enterprises require a CRM with deep customization, scalable architecture, and strong developer ecosystems. These platforms earn the highest marks from enterprise tech buyers, and you can explore the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — The market's most recognized enterprise CRM, built for large tech organizations that require custom objects, complex automation, AI-driven sales assistance, and broad ecosystem integrations. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Increasingly adopted by mid-to-large tech companies for its accessible interface, cross-functional deal visibility, and tight alignment between marketing and sales data. - [Creatio](https://www.g2.com/products/creatio/reviews) — A no-code-first CRM platform valued by enterprise tech teams for its powerful marketing suite, flexible workflow automation, and deep customization without requiring developer resources. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — An enterprise-grade platform that combines CRM capabilities with ERP, finance, and inventory management, making it a strong fit for tech companies that need unified business operations. #### **What is the most reliable CRM software tool for enterprises?** Enterprise buyers prioritize uptime, data integrity, and consistent performance at scale. Among platforms with significant enterprise user bases in this review dataset, the following earn recognition for reliability: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Long the enterprise reliability benchmark, Salesforce is recognized for centralized data management, extensive uptime infrastructure, and a mature ecosystem of support and implementation partners. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise teams frequently cite HubSpot's consistent platform availability, predictable performance, and strong user permissions and admin controls. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's stability across large user deployments, noting its hosted and on-premise options and continuous platform enhancements as drivers of long-term confidence. - [NetSuite](https://www.g2.com/products/netsuite/reviews) — Trusted by enterprises for housing critical business data across CRM, financials, and operations in a single auditable system, with robust case-based support infrastructure. #### **What is the best-reviewed CRM software for enterprise app integration?** Integration depth is a top evaluation criterion for enterprise CRM buyers managing complex tech stacks. These platforms stand out for their integration ecosystems, and you can explore the [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for in-depth comparison: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's AppExchange and native API infrastructure make it a top choice for enterprises requiring integration with ERP, marketing, service, and analytics platforms at scale. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise users praise HubSpot's native integrations and marketplace ecosystem for connecting sales data across business intelligence, email, and communication tools. - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — Recognized for strong third-party integrations including Salesforce and Zapier, making it a practical choice for enterprises embedding CRM and marketing automation into broader workflows. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise reviewers highlight Creatio's flexible integration framework and no-code tooling as differentiators for connecting CRM processes with legacy and third-party systems. #### **What is the best enterprise CRM for customer success teams?** Customer success functions within enterprise organizations require a CRM layer that goes beyond pipeline management — one that tracks client health, onboarding progress, and renewal timelines. You can browse the full [enterprise CRM software](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for a complete list of top-rated options: - [Planhat](https://www.g2.com/products/planhat/reviews) — Purpose-built for enterprise customer success teams, Planhat manages the full post-sale lifecycle from onboarding through renewal with health scoring, timeline management, and proactive account planning tools. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — Enterprise customer success teams use HubSpot for cross-department deal visibility and contact management, particularly in environments where CS and sales operate from shared data. - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Used by enterprise CS teams that need deep customization and integration to map complex customer journeys, connect service records, and track success metrics across accounts. - [SuperOffice CRM](https://www.g2.com/products/superoffice-crm/reviews) — An enterprise CRM that centralizes account information, customer contracts, and support requests, earning high marks from administrators for its configurability and clean information architecture. #### **What is the best enterprise CRM with AI capabilities?** AI functionality in enterprise CRM has moved from differentiator to expectation, spanning predictive analytics, automated outreach, intelligent forecasting, and virtual sales assistants. The following platforms lead on AI maturity within the enterprise segment reviewed here, and you can explore the [enterprise CRM](https://www.g2.com/categories/crm?segment=enterprise) category on G2 for the latest AI feature comparisons: - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — Salesforce's native AI layer, Einstein, delivers predictive lead scoring, automated data capture, and conversational AI for enterprise sales teams operating at scale. - [Creatio](https://www.g2.com/products/creatio/reviews) — Enterprise users highlight Creatio's rapidly expanding AI capabilities integrated within its no-code workflow environment, enabling smarter automation without developer dependency. - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — HubSpot has embedded AI across email tracking, deal predictions, and content assistance — features enterprise teams are actively incorporating into daily sales workflows. - [HighLevel](https://www.g2.com/products/highlevel/reviews) — Reviewers in tech-oriented agencies highlight HighLevel's AI voice employee and AI-driven workflow features as a meaningful competitive advantage, particularly for teams managing high volumes of inbound and outbound communication. ### Sources 1. [73+ Sales Statistics To Achieve Business Targets in 2024](https://www.g2.com/articles/sales-statistics), G2 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [CRM technology trends](https://www.sap.com/india/products/crm/what-is-crm/crm-technology-trends.html), SAP 4. [Keeping Up to Date with CRM Trends in 2025: Here’s What to Expect](https://solutionsmetrix.com/article/top-crm-trends-2024/)​, Solutions Metrix Last Updated on 04/20/2026 _Written and researched by _[_Blue Bowen_](https://research.g2.com/insights/author/blue-bowen) _Reviewed and edited by _[_Sinchana Mistry_](https://www.linkedin.com/in/sinchana-mistry95/)