Infor CRM Reviews & Product Details

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Seller

Infor

Discussions

Infor CRM Community

Languages Supported

Czech, German, English, French, Italian, Japanese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Aaron Stein (Demand Gen | Digital Marketing | Product Marketing)

Pricing

Pricing provided by Infor CRM.

Basic

$65.00

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 83 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Infor CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Infor CRM, and what problem is it built to solve?

Infor Customer Relationship Management (CRM) is used to bring customer information and interactions into one place, helping teams organize customer relationships and support sales, marketing, and service work. Users describe using it to manage customer and prospect records, track opportunities and interactions, and coordinate follow-up across teams.

What languages does Infor CRM support?

Infor Customer Relationship Management (CRM) supports 5 languages: English, French, German, Italian, and Russian.

What company sizes and industries is Infor CRM the best fit for?

Infor Customer Relationship Management (CRM) appears most relevant to mid-market and enterprise teams, with positive experiences also represented among small businesses. The industries with the strongest presence include software and IT, financial services, and manufacturing-related fields.

Company size — Mid-market: The most represented segment among positive experiences.
Company size — Enterprise: Also well represented, including use for sales and customer data workflows.
Industry — Software and IT: A prominent industry group among positive experiences.
Industry — Financial services and manufacturing: Both have a notable presence, with use spanning customer management and sales activity.

How long does it take to implement Infor CRM across a team?

Implementation time varies, but 3–6 months is the most commonly reported range. Other reported timelines range from less than a month to more than a year.

Time to go live	Relative frequency
3–6 months	Most common
1–3 months	Also reported
6–12 months	Also reported
Less than 1 month	Less common
More than 12 months	Less common

What customer support options does Infor CRM provide, and how do users find the overall support experience?

Support is available through 24/7 live-rep service, email/help desk, and chat. The support experience is mixed: users value knowledgeable, helpful assistance, while others describe difficulty getting useful help or finding support and training costly or inconsistent.

What is the experience like for teams switching to Infor CRM from another tool?

Teams have moved to Infor Customer Relationship Management (CRM) from a range of CRM and legacy systems, including Salesforce, GoldMine, ACT!, SageCRM, and older ticketing tools. Reasons include cost or licensing, a need for more flexibility or functionality, and a closer fit with internal processes. The transition can bring better customer and opportunity tracking, but setup, customization, and administration may take significant effort.

What features or capabilities could make Infor CRM even more useful?

The most useful improvements would make everyday work smoother, especially for teams navigating records, reviewing performance, and working away from a desktop.

Improve speed and reliability: Faster loading, smoother report generation, and fewer interruptions would make routine work more dependable.
Simplify navigation and reporting: A clearer interface, easier workflows, and more flexible reporting would reduce the effort needed to find information and analyze it.
Expand mobile access: A more capable mobile experience would help teams access and update customer information while away from their desks.

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Sina A.

Inside Sales - HVAC

Mid-Market (51-1000 emp.)

4/16/2026

"Efficient CRM with Room for Improvement"

3.5/5

What do you like best about Infor CRM?

What I like most about Infor Customer Relationship Management (CRM) is how organized the software is, letting me easily access customer or product tools. The use of specific codes for products makes it convenient, as I only need to enter a few abbreviations to bring up a brand or product without typing the whole name. This setup allows me to fetch and enter product details for customers quickly and finalize the sales cycle within a few minutes. It's a real time-saver, especially for complex orders which can be finalized in less than ten minutes, and that's perfect. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I would say the biggest drawback is the lack of a mobile app. Unfortunately, it doesn't exist for either iOS or Android. We always have to be on the laptop to access the software. Also, it happens a lot, maybe at least once a week, that the software suddenly restarts and shuts down. Especially during update phases, it shuts down and we have to wait a while until we can regain entry and access, which is really frustrating. Review collected by and hosted on G2.com.

Verified User

Mid-Market (51-1000 emp.)

11/10/2026

"Well-Organized Client Management, but Slow to Load"

4.5/5

What do you like best about Infor CRM?

I like the organization and the information-rich interface. I also value the integration with the Nextiva phone system. The setup was not bad at all, and the support team walked us through the process. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I find Infor CRM slow. Loading client information and moving from one client to another seems very slow, and I think it could use a software update to make it speedier. Review collected by and hosted on G2.com.

jamsheed I.

Senior Civil Engineer

Mid-Market (51-1000 emp.)

Originally submitted 6/3/2026

"Strong Infor Integrations for a Unified Customer Management Platform"

5/5

What do you like best about Infor CRM?

AI Assistant that can answer questions about CRM data, perform calculations, and help users quickly find records through natural-language interactions. related records, helping sales and support teams get context faster.

Engagement and sentiment scoring for accounts, providing a quick view of customer interaction levels and relationship health. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

Expand AI capabilities for predictive analytics, lead scoring, and automated recommendations. Review collected by and hosted on G2.com.

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Reed B.

Digital Electronics Technician

Enterprise (> 1000 emp.)

4/28/2026

"Easy to Use, Reliable, and Great for Daily Clock-Ins, excellent product!"

5/5

What do you like best about Infor CRM?

It is very easy to use and always reliable. I use it every day to clock into and out of work, the interface is excellent. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I can't think of anything at all to say bad about it. It is great. Review collected by and hosted on G2.com.

Michaela C.

Mid-Market (51-1000 emp.)

3/18/2026

"Streamlined Hiring with Intuitive Interface"

4.5/5

What do you like best about Infor CRM?

I love how easy Infor Customer Relationship Management (CRM) is to use. It takes the guesswork out of figuring out personality types and seeing if a person's personality is a good fit for a position. We utilize it for every interview, which really supports our hiring process. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I think it could improve by suggesting different career paths depending on personality assessment results. Review collected by and hosted on G2.com.

Gajanan W.

Director Of Event Management

Small-Business (50 or fewer emp.)

3/28/2026

"Centralized Info and Automation That Boost Team Collaboration"

4.5/5

What do you like best about Infor CRM?

Centralized Information , automate routine tasks, customer data, and improve collaboration across teams Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

System Performance, High Complexity and Cost, sluggish with large datasets Review collected by and hosted on G2.com.

Marjorie B.

Owner

Mid-Market (51-1000 emp.)

1/13/2026

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

2.5/5

What do you like best about Infor CRM?

I like how you can use the calender to schedule sales calls. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

I wish there was an app. When on the road, I don’t want to pull out my laptop all the time. Review collected by and hosted on G2.com.

Parker W.

manager

Small-Business (50 or fewer emp.)

3/14/2025

"its easy to log in anywhere and keep my customers satisfied."

3.5/5

What do you like best about Infor CRM?

its easy to log in anywhere and keep my customers satisfied.

Review collected by and hosted on G2.com. Review collected by and hosted on G2.com.

What do you dislike about Infor CRM?

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

sometimes it is taking a long time for things to load because there is so much data. Review collected by and hosted on G2.com.

What problems is Infor CRM solving and how is that benefiting you?

Infor CRM offers the most flexible and comprehensive pricing options in the market, allowing Infor CRM to consistently be the lowest TCO solution. Offering full license flexibility with Cloud, on-premise, and traditional licensing, Infor CRM uniquely gives users a choice of named, concurrent or a mix-and-match option to truly fit your needs. In 2013, Infor CRM introduced “Mobile-Only” pricing at 40% off the normal user price as part of our “Mobile First” strategy. Infor CRM offers industry leading front-office and back-office integration and configuration capabilities with the ability for CRM to be embedded inside Microsoft Outlook and Gmail, bringing CRM inside the applications users know and love. With a mobile platform that sits on top of REST-based API, Infor CRM delivers an adaptive architecture to deliver purpose-built apps to CRM users. Review collected by and hosted on G2.com.