Infor Customer Relationship Management (CRM) Reviews & Product Details

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.

Seller

Infor

Discussions

Infor Customer Relationship Management (CRM) Community

Languages Supported

German, English, French, Italian, Russian

Overview by

Aaron Stein (Demand Gen | Digital Marketing | Product Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

25 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

Infor Customer Relationship Management (CRM) Media

Infor Customer Relationship Management (CRM) Demo - Infor CRM (Account Timeline)

One consolidate and easy view of your account history witin Infor CRM.

Infor Customer Relationship Management (CRM) Demo - Infor CRM (Lead Detail)

Everything you need to know about your leads is right in front of you within Infor CRM.

Infor Customer Relationship Management (CRM) Demo - Infor CRM (Welcome Screen)

As you enter Infor CRM, you're presented with everything you need to organize your day, including key opportunities, activities, lead metrics, and more in this fully customizable dashboard.

Infor Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Login Screen)

Infor CRM Mobile provides you easy access to your CRM data, anywhere, anytime.

Infor Customer Relationship Management (CRM) Demo - Infor CRM Mobile (Opportunities)

All opportunities at a quick glance, including key performance indicators (KPIs), and all relevant opportunity details.

Infor Customer Relationship Management (CRM) Demo - Infor CRM (Account Detail and Activities)

A quick view of account details with quick actions for scheduling an activity and adding relevant notes, this view will keep you fully functioning in the field and keep all data updated in real-time.

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Marjorie B.

Owner

Mid-Market (51-1000 emp.)

1/13/2026

"Great call scheduling calendar, but needs a mobile app for on-the-go use"

2.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

I like how you can use the calender to schedule sales calls. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

I wish there was an app. When on the road, I don’t want to pull out my laptop all the time. Review collected by and hosted on G2.com.

Parker W.

manager

Small-Business (50 or fewer emp.)

3/14/2025

"its easy to log in anywhere and keep my customers satisfied."

3.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

its easy to log in anywhere and keep my customers satisfied.

Review collected by and hosted on G2.com. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)?

sometimes it is taking a long time for things to load because there is so much data. Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

Infor CRM offers the most flexible and comprehensive pricing options in the market, allowing Infor CRM to consistently be the lowest TCO solution. Offering full license flexibility with Cloud, on-premise, and traditional licensing, Infor CRM uniquely gives users a choice of named, concurrent or a mix-and-match option to truly fit your needs. In 2013, Infor CRM introduced “Mobile-Only” pricing at 40% off the normal user price as part of our “Mobile First” strategy. Infor CRM offers industry leading front-office and back-office integration and configuration capabilities with the ability for CRM to be embedded inside Microsoft Outlook and Gmail, bringing CRM inside the applications users know and love. With a mobile platform that sits on top of REST-based API, Infor CRM delivers an adaptive architecture to deliver purpose-built apps to CRM users. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/27/2024

"infor great for CRM"

3/5

What do you like best about Infor Customer Relationship Management (CRM)?

its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

sometimes it is taking a long time for things to load because there is so much data. Review collected by and hosted on G2.com.

Hector I.

Mid-Market (51-1000 emp.)

10/31/2023

"It was a great experience."

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

Infor CloudSuite CRM is very helpful in growing businesses. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM. Review collected by and hosted on G2.com.

Brenda T.

Business Development Representative

Mid-Market (51-1000 emp.)

12/13/2022

"Infor CloudSuite CRM"

5/5

What do you like best about Infor Customer Relationship Management (CRM)?

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use! Review collected by and hosted on G2.com.

What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?

What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory. Review collected by and hosted on G2.com.

Utkarsh T.

Associate Software Engineer

Enterprise (> 1000 emp.)

10/26/2022

"Infor Review"

4.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand. Review collected by and hosted on G2.com.

Subodh P.

Software Engineer

Mid-Market (51-1000 emp.)

12/13/2022

"Excellent Customer Relationship Software"

4.5/5

What do you like best about Infor Customer Relationship Management (CRM)?

You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly. Review collected by and hosted on G2.com.

Philips A.

Marketing and CRM Specialist

Small-Business (50 or fewer emp.)

7/18/2022

"Infor Featured-Rich CRM Software for Experts!"

4/5

What do you like best about Infor Customer Relationship Management (CRM)?

The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely. Review collected by and hosted on G2.com.

What do you dislike about Infor Customer Relationship Management (CRM)?

There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present. Review collected by and hosted on G2.com.