--- title: Infor Customer Relationship Management (CRM) Reviews meta_title: 'Infor Customer Relationship Management (CRM) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 82 reviews by the users' company size, role or industry to find out how Infor Customer Relationship Management (CRM) works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 82 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Infor Customer Relationship Management (CRM) Reviews **Vendor:** Infor **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.3/5.0 **Total Reviews:** 82 ## About Infor Customer Relationship Management (CRM) Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field. The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise. ## Infor Customer Relationship Management (CRM) Pros & Cons **What users like:** - Users appreciate the **ease of access** for staying connected with customers, leading to high satisfaction levels. (1 reviews) - Users benefit from the **ease of scheduling** sales calls using the integrated calendar feature in Infor CRM. (1 reviews) - Users appreciate the **easy navigation** of Infor CRM, making it simple to log in and maintain customer satisfaction. (1 reviews) - Users praise the **user-friendly login** of Infor CRM, allowing seamless access and customer satisfaction. (1 reviews) **What users dislike:** - Users express a desire for a mobile app, noting the **absence of mobile accessibility** for on-the-go management. (1 reviews) - Users often face **slow loading times** due to the large amount of data, impacting efficiency and user experience. (1 reviews) ## Infor Customer Relationship Management (CRM) Reviews ### 1. Efficient CRM with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Sina A. | Inside Sales - HVAC, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** What I like most about Infor Customer Relationship Management (CRM) is how organized the software is, letting me easily access customer or product tools. The use of specific codes for products makes it convenient, as I only need to enter a few abbreviations to bring up a brand or product without typing the whole name. This setup allows me to fetch and enter product details for customers quickly and finalize the sales cycle within a few minutes. It's a real time-saver, especially for complex orders which can be finalized in less than ten minutes, and that's perfect. **What do you dislike about Infor Customer Relationship Management (CRM)?** I would say the biggest drawback is the lack of a mobile app. Unfortunately, it doesn't exist for either iOS or Android. We always have to be on the laptop to access the software. Also, it happens a lot, maybe at least once a week, that the software suddenly restarts and shuts down. Especially during update phases, it shuts down and we have to wait a while until we can regain entry and access, which is really frustrating. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** I use Infor Customer Relationship Management (CRM) to gather and organize customer and dealer information in one place. It makes customer order entry, tracking, and invoicing simple. It also allows easy access to customer data with just a few clicks, streamlining order finalization. ### 2. Strong Infor Integrations for a Unified Customer Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** jamsheed I. | Senior Civil Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** AI Assistant that can answer questions about CRM data, perform calculations, and help users quickly find records through natural-language interactions. related records, helping sales and support teams get context faster. Engagement and sentiment scoring for accounts, providing a quick view of customer interaction levels and relationship health. **What do you dislike about Infor Customer Relationship Management (CRM)?** Expand AI capabilities for predictive analytics, lead scoring, and automated recommendations. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor CRM helps streamline customer relationship processes, improve customer satisfaction, and support business growth through better organization and data-driven insights. ### 3. Easy to Use, Reliable, and Great for Daily Clock-Ins, excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Reed B. | Digital Electronics Technician, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** It is very easy to use and always reliable. I use it every day to clock into and out of work, the interface is excellent. **What do you dislike about Infor Customer Relationship Management (CRM)?** I can't think of anything at all to say bad about it. It is great. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It helps me clock in every day and get paid, also is very user friendly and reliable. ### 4. Streamlined Hiring with Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Michaela C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** I love how easy Infor Customer Relationship Management (CRM) is to use. It takes the guesswork out of figuring out personality types and seeing if a person's personality is a good fit for a position. We utilize it for every interview, which really supports our hiring process. **What do you dislike about Infor Customer Relationship Management (CRM)?** I think it could improve by suggesting different career paths depending on personality assessment results. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It takes the guesswork out of figuring out personality types and if a person's personality is a great fit for the position. ### 5. Centralized Info and Automation That Boost Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Gajanan W. | Director Of Event Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** Centralized Information , automate routine tasks, customer data, and improve collaboration across teams **What do you dislike about Infor Customer Relationship Management (CRM)?** System Performance, High Complexity and Cost, sluggish with large datasets **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Sales Productivity & Forecasting, Targeted Marketing Campaigns, CRM solves fragmented customer data, inefficient sales processes ### 6. Great call scheduling calendar, but needs a mobile app for on-the-go use **Rating:** 2.5/5.0 stars **Reviewed by:** Marjorie B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Infor Customer Relationship Management (CRM)?** I like how you can use the calender to schedule sales calls. **What do you dislike about Infor Customer Relationship Management (CRM)?** I wish there was an app. When on the road, I don’t want to pull out my laptop all the time. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It’s a great scheduling tool. Plus it’s easy to use. Although I feel like it’s outdated. ### 7. its easy to log in anywhere and keep my customers satisfied. **Rating:** 3.5/5.0 stars **Reviewed by:** Parker W. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Infor Customer Relationship Management (CRM)?** its easy to log in anywhere and keep my customers satisfied. Review collected by and hosted on G2.com. **What do you dislike about Infor Customer Relationship Management (CRM)?** What do you dislike about Infor CloudSuite Customer Relationship Management (CRM)? sometimes it is taking a long time for things to load because there is so much data. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor CRM offers the most flexible and comprehensive pricing options in the market, allowing Infor CRM to consistently be the lowest TCO solution. Offering full license flexibility with Cloud, on-premise, and traditional licensing, Infor CRM uniquely gives users a choice of named, concurrent or a mix-and-match option to truly fit your needs. In 2013, Infor CRM introduced “Mobile-Only” pricing at 40% off the normal user price as part of our “Mobile First” strategy. Infor CRM offers industry leading front-office and back-office integration and configuration capabilities with the ability for CRM to be embedded inside Microsoft Outlook and Gmail, bringing CRM inside the applications users know and love. With a mobile platform that sits on top of REST-based API, Infor CRM delivers an adaptive architecture to deliver purpose-built apps to CRM users. ### 8. infor great for CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Infor Customer Relationship Management (CRM)?** its easy to log in anywhere and keep my customers satisfied. **What do you dislike about Infor Customer Relationship Management (CRM)?** sometimes it is taking a long time for things to load because there is so much data. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** able to keep all customer data in one single location and it makes my life so much easier. ### 9. It was a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Hector I. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor CloudSuite CRM is very helpful in growing businesses. **What do you dislike about Infor Customer Relationship Management (CRM)?** The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Helps solve holding customer records. ### 10. Infor CloudSuite CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda T. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date. **What do you dislike about Infor Customer Relationship Management (CRM)?** It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use! **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory. ### 11. Infor Review **Rating:** 4.5/5.0 stars **Reviewed by:** Utkarsh T. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information. **What do you dislike about Infor Customer Relationship Management (CRM)?** The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It enables an employer to interact with their employee with the help of the platform to enable them to use the platform for any of their official needs related to leaves, personal information, payscale etc. ### 12. Excellent Customer Relationship Software **Rating:** 4.5/5.0 stars **Reviewed by:** Subodh P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP. **What do you dislike about Infor Customer Relationship Management (CRM)?** It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It improved our customer relations or service. It improved our supplier relationships. Enhanced decision making. Created internal efficiency. Helped to turn the prospect to potential customer with regular follow up. ### 13. Infor Featured-Rich CRM Software for Experts! **Rating:** 4.0/5.0 stars **Reviewed by:** Philips A. | Marketing and CRM Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** The administrative panel is attractive and intellectual for the users. Another best part is you can get the data analysis done easily by taking up data from business tools. Additionally, the software doesn't need highly skilled professionals for command executions and the average person will easily understand working on it. You can get the free trial for some days to understand the panel completely. **What do you dislike about Infor Customer Relationship Management (CRM)?** There are multiple drawbacks of this tool but the worst one is the incapability of this software to navigate through various systems. Thus, there come various compatibility issues and many find it frustrating at the start. There is a need for dramatic amendments by the developers which should improve the client's satisfaction rate. The software is quite slow to run and takes a long time for executing the command. Therefore, many users get a bit reluctant when choosing its premium plans and in addition, the auto-saving feature is also not present. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** There are broad ranges of advantages that this CRM platform provides. If you are searching for a tool with the best communication services and the auto database recording feature then, this one is ready to serve you with all the quality attributes. ### 14. infor sun systems **Rating:** 5.0/5.0 stars **Reviewed by:** SUMIT G. | Senior Accounts Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** infor Sun System we used for accounting purposes , user friendly option , much detail concept **What do you dislike about Infor Customer Relationship Management (CRM)?** complexity in some option no other dislike in option. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** its provides overall accounting book recording in the option easy to do work and reporting . ### 15. I find the system very user friendly!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristine R. | Regional Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** I like the ease of use, organization and dashboard **What do you dislike about Infor Customer Relationship Management (CRM)?** I can't say I really dislike anything. Perhaps more options with reporting. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** I am able to review our sales for each market I am responsible for as well as my personal sales ### 16. Best for performance in sales force automation. **Rating:** 4.5/5.0 stars **Reviewed by:** Yogita J. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** It can accessible through mobile devices. Software shares same functionalty with mobile and windows. It is designed for large enterprises. It has many features. **What do you dislike about Infor Customer Relationship Management (CRM)?** Application is expensive for small scale company. It is complex to learn. The function, intergation and deployment of software is bit confusing to new a user. It is difficult to upgrade. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It has great storage capability to hold all the information of company. Software quickly identify small issues to maintain smooth operation. This application also helps to manage many functions like financial and project management in accounting too. ### 17. Infor is informative for all team members **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Infor Customer Relationship Management (CRM)?** I like how you can view the ticket history on a client, which helps me prepare for my proactive outreaches. I can see what they called support for and the comments on ticket activities. Seeing notes from other team members is great for our collaborative effort to find the best solutions for our clients. **What do you dislike about Infor Customer Relationship Management (CRM)?** Reports can be tricky in that they have a lot of steps. I usually have to request assistance from one of my senior colleagues that has more experience with reporting. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Info CRM is an invaluable tool for serving our clients. It is a hub of information from multiple departments that focuses all of our energy towards the common goal of providing stellar customer service. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We can track support tickets to ensure they receive follow-up promptly and nothing falls through the cracks. Seeing opportunities submitted and the notes from the assigned sales rep helps us to focus our efforts towards untapped upsell opportunities. ### 18. Strongly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Infor Customer Relationship Management (CRM)?** Great collaboration with system database. Real time data **What do you dislike about Infor Customer Relationship Management (CRM)?** Refresh rate need to imrpove . Few operation takes time to open. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams. ### 19. It is very cumbersome system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor automatically adds your emails communication to the correct contact within the database and tracks this information. **What do you dislike about Infor Customer Relationship Management (CRM)?** The software,though easy to use and manage,can run a little slower with a high volume of users **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We track all opportunities and quotes. ### 20. A lackluster solution to be avoided if possible **Rating:** 0.0/5.0 stars **Reviewed by:** Zach K. | Business Development Manager, Mid-Market & Enterprise Sales, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor CRM was inferior to more robust CRM solutions in every way. **What do you dislike about Infor Customer Relationship Management (CRM)?** Slow to load next page, slow to load search results, search query needs to be typed in exactly as it appears in the system, for example, if Wal-Mart is in the system, "Wal Mart" or "Walmart" would not load any results. Leads would randomly disappear from the CRM for 4 hours at a time which was attributed to a technical issue. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Avoid Infor CRM if possible. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor CRM may be better than having no CRM at all, but not by much. ### 21. Infor CloudSuite Customer Relationship Management (CRM) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Infor Customer Relationship Management (CRM)?** A Stable product. Well Organised and easy to use **What do you dislike about Infor Customer Relationship Management (CRM)?** Web base administration configuration is difficult **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Sales Team. Sales History. Manage Leads. Contacts and Accounts. ### 22. Great for data gathering however slow and clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Nicole C. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor is a great product for holding information about companies, people, opportunities, support tickets, documents etc... For me as a marketeer it is quite easy to create groups and segment the data for marketing purposes and export this across to other Marketing software. The system is also beneficial for keeping track of opportunities and recent contact with companies. For marketing purposes you are also able to associate campaigns / lead sources to opportunities and track the overall amount of leads generated from a single campaign which is pretty handy. **What do you dislike about Infor Customer Relationship Management (CRM)?** I find infor to be very clunky and slow most of the time, it is definately not the most modern CRM system out there but it does do the job. It also crashes if my computer goes into 'sleep mode' and I need to relaunch it again. Not being able to have multiple windows / accounts open at once to switch back and forth from can is frustrating as I only have a 1 screen function when using infor. The system is quite dated in terms of reporting needs, we aren't able to get the reports and therefore have to manually use Excel. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Would not recommend as there are better products on the market. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** I would say when we first got the software it solved a lot of problems in terms of holding data and tracking companies and opportunities. However now we are wanting to upgrade to a more reliable software that is smoother and has more functionality in terms of reporting etc.. ### 23. Good CRM software for SME **Rating:** 3.5/5.0 stars **Reviewed by:** Christine W. | Pinnacle Direct Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** Reasonably straightforward to use CRM system. Does what is expected in terms of monitoring customer information, collating data, and managing contracts and sales opportunities. Managing groups is multi faceted and versatile. **What do you dislike about Infor Customer Relationship Management (CRM)?** It is difficult to monitor opportunity close dates as the dates on the summary do not reflect the actual estimated close dates within each opportunity, which makes the monthly reviews a clunky process. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Reasonable CRM for customer service **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Infor CRM is in integral part of my day to day work environment and is used extensively with my dealings with customers from all areas from customer service to marketing. Infor allows me to monitor when customers are last contacted and visited so we can identify those needing contact. We have a wealth of information which also allows me to tailor my comminications and sales/service efforts in a way which is most relevant to the customer in question. ### 24. A great change from previous CRM’s **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Infor Customer Relationship Management (CRM)?** I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously. **What do you dislike about Infor Customer Relationship Management (CRM)?** It is sometimes difficult to get to where I need to go (too many tabs/pages) **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We have found so much more helpful information in the connectivity of our entire company and it has made us more profitable and helpful to our customers. ### 25. Infor for Sales Entry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Infor Customer Relationship Management (CRM)?** It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced. **What do you dislike about Infor Customer Relationship Management (CRM)?** We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It’s easy to look up information and communicate with purchasers and factories ### 26. Very custom, very hard to maintain **Rating:** 1.5/5.0 stars **Reviewed by:** Jonathan D. | Sales Operations Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** The easy access to the développement environment and the ease to manage contacts. We use the on premise version and an online portal to merge properly the contacts. **What do you dislike about Infor Customer Relationship Management (CRM)?** The bulky and combursome aspect of the on premise client. We have issues with the client loading itself. We use remote desktop to offer the client at a faster speed, but it can barely help. We also didn't have all the documentation of the customization and so we can't offer the web experience. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We track all opportunities and quotes. We use the CRM combined with different analytical tools to extract the data and stategize accordingly. ### 27. There are better CRMs out there **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** I can see all points of contact on the same page right when I go to the account. I don't need to scroll down a bunch to search for them. **What do you dislike about Infor Customer Relationship Management (CRM)?** There are too many ways to do the same thing. The interface is "crowded". It can be a little overwhelming and "clunky". **Recommendations to others considering Infor Customer Relationship Management (CRM):** Consider other CRMs. I've used SalesForce and Hubspot CRM among others. These 2 are way better. Probably more expensive, but worth the investment I'm sure. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Keeping track of contact with prospects, leads and current accounts. Benefits are that there are records of who contacted who, and what they've been sent, as well as what email marketing campaigns they've received. ### 28. Great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Jace S. | Customer Service Representative, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** I like the ease of connecting with my managers and seeing my schedule 24/7. **What do you dislike about Infor Customer Relationship Management (CRM)?** I dislike the different format views depending on which link you use. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Definitely give it a try. I like it a lot. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Bringing employees and managers together and increasing communication, scheduling flexibility, etc. ### 29. Painful to use **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** It does contain customer information. Literally - that's the only plus for this solution. We get about 20% of what we paid for with this database. **What do you dislike about Infor Customer Relationship Management (CRM)?** Most features don't work. After a few years of pain and suffering, they said the partner we hired deployed it incorrectly. Instead of making it right, we are left with a broken tool that we can finally afford to ditch. Building reports, changing format, manipulating data in any way is not working. We also can't clear duplicates. It's a mess. **Recommendations to others considering Infor Customer Relationship Management (CRM):** We stopped updating the versions, as they never fixed what should have been fixed on the releases, so we vowed to not pay them any more money. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** It holds our customer data. ### 30. It gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** There are many different functions. You can see as little details as you want or as much as you need. **What do you dislike about Infor Customer Relationship Management (CRM)?** It's not very intuitive - sometimes you just have to experiment with clicking different things to get the data you actually need. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** I use Infor to pull date and analyze it to improve operational efficiencies. ### 31. Infor CRM is Solid **Rating:** 4.5/5.0 stars **Reviewed by:** Mark Perone - R. | Business Solution Architect, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Infor Customer Relationship Management (CRM)?** Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation. **What do you dislike about Infor Customer Relationship Management (CRM)?** Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Understand the internal purpose of CRM as a tool to execute Marketing, Sales and Customer Service processes. Take the time to learn the features of each module and design responsibilities to linear workflow. The best deployments have incremental growth plans and CRM associated goals supported by data found in the CRM. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service. ### 32. Infor CRM v8.3 **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew T. | Director of IT, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** The web capability for contact management is easy to use and simple to understand. **What do you dislike about Infor Customer Relationship Management (CRM)?** The graphical interface is not flexible enough. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We are tackling our telemarketing campaign with this system, to be able to manage a lot of contacts and keep everything up to date, even for email blasts. ### 33. Needs work but headed in the right direction **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** Decent tool with average customer information tracking but lacks bells and whistles of other software **What do you dislike about Infor Customer Relationship Management (CRM)?** In needs more service support capabilities to truly be a perfect solution for most businesses. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Take your time and ask for in depth demos to make sure it is what you need. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Tracking opportunities for our sales department. ### 34. Useful tool for collecting data and running reports. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** The ability to hold a wide range of data. **What do you dislike about Infor Customer Relationship Management (CRM)?** Correcting or updating information could be easier. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Stay on top of updating accounts. Make sure to have accounts closed out so there is not a large quantity to close at a later date. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Running reports to collect close ratio information. ### 35. Does the job but dated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Infor Customer Relationship Management (CRM)?** Good solid CRM captures lead, prospect, opportunity, contact and account information. **What do you dislike about Infor Customer Relationship Management (CRM)?** Categories are siloed (different screens and menus for contacts vs. accounts). **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Comprehensive CRM functionality. ### 36. Solid CRM, Easy Navigation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Infor Customer Relationship Management (CRM)?** The interface is intuitive, customizable and easy to use. Reporting is very good as well **What do you dislike about Infor Customer Relationship Management (CRM)?** Tends to operate slower than I expected, esp when compiling reports, but that may be other factors. **Recommendations to others considering Infor Customer Relationship Management (CRM):** If you have a small-mid sized business, this is a good tool for keeping organized with both clients & prospects **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Managing prospect relationships effectively and efficiently to reduce sales cycle time. It is excellent at keeping a history of interactions and at calendar management. ### 37. Saves Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor CRM is great for creating a database of vendors and clients. I use it to look up types of vendors in an area, which saves me time. **What do you dislike about Infor Customer Relationship Management (CRM)?** I wish it were easier to reduce clutter in CRM and combine entries when a vendor has different managers for different cities. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** I spend less time on google looking for vendors, especially since I can go into CRM and see notes on the experiences of other coworkers with particular vendors. ### 38. A modular flexible CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Felix Maximiliano O. | Project Manager, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Infor Customer Relationship Management (CRM)?** I think the best part is that you can start small and then configure and customize the product for any purpose, turning it into a system that allows for very different audiences to access the same DB. **What do you dislike about Infor Customer Relationship Management (CRM)?** I think users find it too unconfortable and unfriendly to navigate. **Recommendations to others considering Infor Customer Relationship Management (CRM):** First design your internal customer (employees) work lifecycle, then see if it´s a full fledged CRM what you need. Sometimes we wish INFOR was simpler. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We managed to replace an old Redmine version for support and maintenance tickets. INFOR allows the categories to be configured to display customizable fields and build different experiences for the different users. The DB is a little messy to explore with a BI, but a lot of it is customizable, so I understand. ### 39. Long time Infor CRM / Saleslogix customer **Rating:** 2.0/5.0 stars **Reviewed by:** Jon H. | Lead Business Analyst, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** The tool is very customizable. You are working with a 3rd party contractor who will do the majority of your development work, at a cost. The tool is web based, has a mobile site, and has recently seen some investment in product design improvements and upgrades, after years of very little of either. **What do you dislike about Infor Customer Relationship Management (CRM)?** Although the cost of ownership is small compared to some competitors, it is very easy to be nickle and dimed along the way for every little change or customization you'd like to make. The user community is small, and finding answers to common problems can be difficult. Although recent investments have improved the product, overall it is still very much far behind more current competitors like Salesforce. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Evaluate your options. Be careful. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We use the tool across an enterprise of 300 users for sales, marketing, service and support, and more. ### 40. Having a relationship with Infor is like hugging sand paper. **Rating:** 1.5/5.0 stars **Reviewed by:** Jonathan D. | Marketing Manager, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** The system seems passable for the price point. **What do you dislike about Infor Customer Relationship Management (CRM)?** My primary dislike is Infor as a company. It's difficult dealing with them. There seems to be a few humans over there but I often get heavy handed responses. Don't bother thinking they will budge an inch for anything. Ever. One particular example involves storage. They say you get 100 gigs and in the contract it says, "Infor CRM SaaS storage subscription 100 GB". Great, one of the reasons I picked this platform over Salesforce is because of data overage charges. Now the database I'm migrating from is 11.4 gigabytes. Seems like i'm in the clear right? Nope. It is impossible to know this as an outsider, but that 100 gigs of storage is FILE STORAGE, it is NOT available for your operating database. They have a 10 gig partition for the database engine, and that's what you are stuck with. I pointed this out that the contract says I have 100 gigs of cloud storage and it would be impossible for me to know that my database size was limited to 10 gigs. I asked if we could increase that size and I get: “It is not our process, as all new customers get the designed AMI. The designed AMI is considered standard, and when more space is required or requested it must be purchased. " Help and training are also surprisingly expensive and lackluster. When I'd pose questions to their normal support (infor Xtreme) they will point you to a $3000 course that barely covers the topic. So I signed up for a Developing for the Web course. They didn't have enough instructors for their web-video class (think Udemy $10 course btw) and I was provided someone that is not an expert in the topic. When I asked that guy questions during the course he got back to me the next day with an answer that he couldn't elaborate on when I had follow up questions. There were show stopping bugs during the workshop that I wasted 4 or 5 hours on before the guy told me the next day, "oh we know about that one, you have to do ...". Great, thanks for giving me a heads up in advance. In fact, there were many bugs that I learned about that need workarounds. Now that I have received an official certification, you'd think you'd be able to get some help now right? No, I get referred to my business partner. My original business partner charged $175 / hr and couldn't answer my coding questions appropriately. So get this, I spend $3000 on a course, then when I need help I get pointed to a business partner that charges $175/hr and doesn't have the knowledge to answer my questions. As to dealing with Infor and your business partners. I use the plural, partners, because I've had the (dis)pleasure of needing to swap out business partners because in all honesty, one person cannot know and understand the entirety of this system that has had multiple homes with various development companies. We've been paying Infor for their system for 8 months. We've spent tens of thousands on development already and we had to scrap everything from our first business partner and now we have to start over. **Recommendations to others considering Infor Customer Relationship Management (CRM):** I cannot in good conscious recommend this system. I hope this will change as time goes on. I had a disaster with them for about 8 months but they seem to be making an effort to at least listen to me. I'll update this review as time passes and if things get better. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We have realized zero benefits after 8 months of work. **Official Response from Aaron Stein:** > We take your comments very seriously and have taken steps to contact you and resolve the issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction. ### 41. Great for the common user and advanced users **Rating:** 4.0/5.0 stars **Reviewed by:** Paul Robert L. | Software Developer / IT Technician, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** Nice layout and design. Even as someone who has never seen an interface like this before it was very easy to navigate through it. Setting up accounts was easy and users were able to work on the same day of creating their accounts. Mail integration is also great and people would not need to have both their mail and CRM open. **What do you dislike about Infor Customer Relationship Management (CRM)?** Updates come in slow and with the rapid speed that other companies are moving, I feel that they lag behind them and therefore we have to lag behind them too. Windows 10 is starting to roll out in Microsoft environments yet CRM does not work for Windows 10. It is inevitable that support will end for Windows 7 by Microsoft in the near future so if Infor does not make their software compatible with more recent operating systems, that may be their downfall. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Great for managing for sales-related companies but may look "old" compared to higher priced products. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Managing and keeping track of sales and services. Before we would need to have a local database to control where things were being sold and Infor has made it easier. Another problem we faced was that when customers would email about our products, we would need to find our email archives to retrieve that information which would usually take minutes to find. But now everything is sorted to each customer and we can view their history in seconds. ### 42. Mobile version **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** This is a mobile version but not a native app. It has come in very handy when travelling to be able to look up client information and add notes on their record.. **What do you dislike about Infor Customer Relationship Management (CRM)?** We aren't able to choose the Remember Me option and there are some important pieces of data missing that keep me from using this on a day to day basis when working with our clients. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Being onsite with clients, this solution allows me to look up the clients information, see who has talked to them from different departments within our company and add Notes on their records on the fly so I don't have to wait until I get back to my hotel to log into our main system. ### 43. Very good out of the box **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Alberto G. | Applications Analyst Sr, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** It is a very stable product, well organized and easy to use. Infor is providing great and really needed updates to the product making it even better and fixing issues that previous owners ignored. I am sure that the best of Infor CRM is yet to come. **What do you dislike about Infor Customer Relationship Management (CRM)?** It is a software that unfortunately has been in many hands, so it has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web version or to the mobile platform. Try configuring, and avoid customizations, if you add custom code it is going to be hard to apply updates. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Infor CRM is improving a lot since it was called SalesLogix, It is getting great new features and Infor will hear the requests for new features from their customers. It is a really easy to implement, one person can do an out of the box implementation within a week. It is a little hard to connect with legacy systems and with non Infor software but using tools like Scribe Insight or SQL Stored Procedures it can be easily connected. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We are yet to use Infor CRM to its maximum potential as we are only using it as a tool for the Sales Team, managing Leads, Contacts, Accounts, and Sales History. It does a great job keeping normalized data and avoiding contacts duplication. ### 44. Infor CRM is a great tool to track those difficult pipeline leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2017 **What do you like best about Infor Customer Relationship Management (CRM)?** The ability to access the data in the cloud, no matter where I am. We are a large organization and high data volumes aren't an issue with this product. **What do you dislike about Infor Customer Relationship Management (CRM)?** The user interface could be improved to flow better and be a little more user friendly. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Try the demo before you make the decision. There are many products out there, but we found this one to be very stable and able to handle high volumes of data. The ability to customize reports is excellent. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Tracking of our sales pipeline has been difficult before Info CRM ### 45. Developer Take on Customization Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** As a developer I find the customization of the LAN client fairly straightforward. You can achieve basic modifications to the system relatively quickly and it is easy to track these modifications within the Architect client app using version numbering and project bundles. When needing to make more complex customizations, the standard controls are adequate for most scenarios with the ability to expand into .NET extension scripts in order to use custom controls and a variety of other window layouts that can't be achieved through VBScript. **What do you dislike about Infor Customer Relationship Management (CRM)?** The customization process for the web client is very complicated and can often be quite unreliable. Transferring custom development from the LAN to Web clients can be a lengthy process. The Application Architect script editing tools are very minimal (though you can develop in Visual Studio before copying back in to your Web deployment). **Recommendations to others considering Infor Customer Relationship Management (CRM):** There is plenty on offer in Infor CRM with the standard functionality, but the ability to customize the system to really fit your businesses processes and ways of working can turn it from "good product" to "can't operate without". **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** The ease of LAN customization allows for the product to be expanded well beyond its standard functionality. This includes adding C# .NET extensions, which can be used to connect to varying web APIs in order to bring more value into the out of the box client functionality. ### 46. Saleslogix or Infor - Pleasantly Surprised **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** I do like the ticketing system and how we were able to set up teams or individuals on certain issues that were addressed in the ticket. There is a lot of configuration with this system as I would imagine with other CRMs as well. I know that if were to spend more time and resources into customizing this for our business that we would be able to work more efficiently. **What do you dislike about Infor Customer Relationship Management (CRM)?** I would say that out of all the things that I would have on my 'wishlist' would be a better way to show a user is already working on the ticket. As it works right now is that the user has to 'punch-in' when they access the ticket and our staff is not very good about that. **Recommendations to others considering Infor Customer Relationship Management (CRM):** I would definitely try it out and see if it works for you. Definitely take some time before you 'roll live' to set up and test with your users. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We came off an older ticketing system and so being able to drill down on what issues are clients are experiencing is a nice bonus. We are working with clients on a regular basis that have issues/concerns with our current software. ### 47. User friendly & configurable CRM software **Rating:** 5.0/5.0 stars **Reviewed by:** Heena T. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly. **What do you dislike about Infor Customer Relationship Management (CRM)?** Closed loop marketing features require third party integration **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Streamlining various offline sales and service processes in a single system. Ease in setting up of data sharing access through the default tran concept. ### 48. Very customizable **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** I am not a power-CRM user, but being a developer it is not very difficult to make customization to the SalesLogix/Infor-CRM product. The back-end DB schema is very easy to follow and can easily be queried from outside the application. **What do you dislike about Infor Customer Relationship Management (CRM)?** Can be difficult to push out new SQL views to remote users. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Great if you are looking for a CRM solution running as a native application. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Asset tracking, service tickets, & Opportunities. The benefits are centralized place where all customer-related information can be housed. ### 49. In my humble opinion **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** Right click capabilities. Disconnected access, can work without internet. **What do you dislike about Infor Customer Relationship Management (CRM)?** Difficult & costly upgrades. If on client server version it's more involved to implement and or upgrade. **Recommendations to others considering Infor Customer Relationship Management (CRM):** Want disconnected access? Use Infor CRM. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** Basic CRM ### 50. Infor CRM: Up and Coming Slowly but surely **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2016 **What do you like best about Infor Customer Relationship Management (CRM)?** Infor CRM is very versatile, when it is set up correctly. It has many options to choose from and a lot of information to work with. **What do you dislike about Infor Customer Relationship Management (CRM)?** Slow, bulky page loads. The web version is quite obviously just a skin on the old LAN client interface. While it is on the web, navigation is the same as the web client. The skin is also not the prettiest design, which does count for alot when you are competing with the shiny slick feel of other CRMs like salesforce. **What problems is Infor Customer Relationship Management (CRM) solving and how is that benefiting you?** We use Infor CRM to house customer data and aggregate dashboard information. Infor CRM is versatile, if a bit outdated. ## Infor Customer Relationship Management (CRM) Discussions - [Do we have the ability to track and audit field entries?](https://www.g2.com/discussions/tracking-auditing) - 1 upvote - [Can we set user field/form level permission?](https://www.g2.com/discussions/user-permission) - 1 upvote - [What are our options for deploying Infor CRM?](https://www.g2.com/discussions/deployment-1d805847-d6eb-4bcf-84b7-66dadb66a121) - 1 upvote - [How Does Data Security Work?](https://www.g2.com/discussions/data-security-1033188e-d073-4f63-9f2e-bcb1a1456153) - 1 upvote - [How intuitive is the user interface?](https://www.g2.com/discussions/user-interface) - 1 upvote - [View Infor Customer Relationship Management (CRM) pricing details and edition comparison](https://www.g2.com/products/infor-customer-relationship-management-crm/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+13%3A06%3A30+-0500&secure%5Bsession_id%5D=2de50c5d-4b67-41da-84c3-69d53830f266&secure%5Btoken%5D=0dc6b7ab4a21fbb8991d53ca4bf9587d600c4339d24cddae465304d4d7fe9cf8&format=llm_user) ## Infor Customer Relationship Management (CRM) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Infor Customer Relationship Management (CRM) Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,830 reviews)