I run a small automotive recruitment business in Melbourne Australia and have used local databases for many years. In this industry you need to keep track of "who's who in the zoo" and all previous interactions with them.
Several years ago I switched from PC to Mac.
My database software was PC only and rather than install Windows on my beautiful new iMac I decided to look for alternatives that would work easily cross-platform.
Despite knowing very little about web based applications at that time, I decided to give BigContacts a try. The learning curve was reasonably painless and the support available from BigContacts made the transition relatively easy.
At the time I had an associate based in another state and it was great to have both of us on the same CRM as It allowed me to easily monitor his activities and share information.
Since then BigContacts have released a new and improved version of the software. BigContacts are very pro-active when it comes to improving the CRM and innovating new features. They take the time to talk to their users and are receptive to all feedback and feedback.
I cannot compare BigContacts to other similar products, but because it works so well I have no intention of changing anytime soon.
I believe that all businesses will benefit from using a web based CRM. If a "one man band" like me can derive significant upside from using BigContacts, the benefits for a business with multiple staff / locations will be even greater. Review collected by and hosted on G2.com.