What I appreciate most about 20NINE is its lightweight, practical design that fits perfectly for small manufacturing teams like ours in Duisburg. Unlike many bloated CRM systems loaded with unnecessary marketing and sales automation tools built for large enterprises, 20NINE focuses purely on core customer and pre-sales tracking, which matches exactly what our daily workflow requires. The interface is clean, simple, and very intuitive for non-technical team members, so our sales and back-office staff can quickly log B2B inquiries, record custom component quotation details, add technical client notes, and schedule follow-up reminders without lengthy training. Even employees who are not very tech-confident can comfortably use the system after a brief internal onboarding session. As our company’s IT and process administration specialist, I also really value how simple the backend user management and licensing controls are. I can easily create new user accounts, assign role-based permissions, and adjust access rights for sales, admin, and production staff to maintain strict data discipline. The platform’s customizable record structure is another major advantage. I can build manufacturing-specific custom fields for component numbers, quote revision statuses, technical specifications, and expected delivery timelines. This allows us to store all industry-critical client data directly within customer profiles instead of relying on scattered spreadsheets or unorganized note entries. Overall, 20NINE provides stable, no‑frills functionality that streamlines our pre-sales tracking without forcing us to pay for redundant features we will never use.

Things that I like about 20NINE are: It is simple and easy to use. No learning curve. No longer need to use pen and paper - old method. No learning curve. Extremely affordable solution. Can manage clients, sales, communication and documents from one place.

It very easy to use and it and it UI/UX design is amazing