# AddressTwo Reviews **Vendor:** AddressTwo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.7/5.0 **Total Reviews:** 47 ## About AddressTwo Do you want to be in control of your own business? Are you tired of not having the info when you need it and where you need it? No more lost customers and misunderstandings. Simple CRM Software is here to save your day, and your business. Simple CRM Software is exactly what it says it is – Simple. No matter how unfamiliar you think you are with new-age technology, this little helper will make you feel like an expert in no time. At Adresstwo, we always tailor our products with our customers in mind, so that you don’t have to spend eternity studying it. Simple CRM is the simplest software for small business owners that you can possibly find on the market. With a web-based CRM Software, you no longer have to worry about: - Downloading or installing anything - Updating anything - Paying for an upgrade or a new version - Losing important data if the computer dies or gets stolen Simple CRM is an online cloud-based software that will become integral part of your company. All you need is a stable computer and you’re set to go! Since the data should be accessible to everyone from your company in real-time, this means that your computers should be properly working all the time. With a Simple CRM Software you’ll be able to manage your leads, organize you contacts, never miss important tasks and activities, and most importantly, you will be able to foster the rapport with your customers in a way you never though you could. With so much pressure off your back, you’ll be able to focus on what really matters – your customers and your prospective customers. With this simple yet effective change your business will flourish. Do something useful for your business today and sign up for a free trial version! ## AddressTwo Reviews ### 1. CRM to organize your contacts and sales ideas **Rating:** 4.5/5.0 stars **Reviewed by:** Felix Z. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about AddressTwo?** Its design is very basic, it is all right away, the tools and functionalities within the menu are quite well explained and above all it is quite simple to add new contacts and organize them, this is a really important element for us, as we consider that in the section of sales it is essential to have all the details and information of each client well structured. The files can be downloaded to open them on other platforms and analyze the data you have obtained within AdressTwo. This is also important, since by allowing you to download the information you get a copy in case there is a failure and you can also observe the data in more detail using external sources for deep analysis. We have received quick responses from the support when we have had any questions and have also helped us to integrate information from other systems within AdressTwo, we have reduced the time of data integration within their software. **What do you dislike about AddressTwo?** When synchronizing the contacts within the AddresTwo platform we had a small problem. We had some duplicate contacts and the system did not detect them well and I configured them in a double way, so we had to delete them and put them back again. They helped us to solve this problem, it was nothing really negative, just a small mistake we had when inserting contacts twice. **Recommendations to others considering AddressTwo:** The most remarkable thing about AdressTwo is that it has a structure that is quite easy to adapt and also allows you to insert data and information easily. A small or medium company that wants a CRM to improve its sales can use this software, since it provides tools to improve their activity in the sales area. **What problems is AddressTwo solving and how is that benefiting you?** We have a much larger and updated database of clients within AdressTwo, this allows us to better divide our teams and our activities. We have more defined products that we want to promote and sell to each group of users and the information we want each of them to receive. By defining more user groups we can reduce the time invested in dividing the groups and use that time to carry out more complete campaigns that attract more to our customers. We have also reduced the time for inserting notes and analyzing reports, since with the information we obtain through this software, we do not need more applications to do analytics, we download the data in CSV and open them in our computer with Excel to be able to analyze it more deeply. ### 2. Simplest, Most Effective CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about AddressTwo?** I've worked on various CRM systems and this is the easiest and most effective I have had the pleasure using. Additionally, in my position, i work with sales people everyday and the biggest complaint is the time they have to spend on cumbersome CRM's, taking away from their selling time. Using AddressTwo has cut my time in half on data entry. **What do you dislike about AddressTwo?** I have no complaints about this system. Troy and the AddressTwo team have been excellent in the on-boarding process and very responsive in coaching us through as we continue to learn the system. **What problems is AddressTwo solving and how is that benefiting you?** As mentioned, I have cut my time in half in regards to adding data and notes. I have also eliminated spreadsheets and double entry data which enabled me to maximize my prospecting behaviors and stay in front of my prospects/customers in a timely manner. ### 3. Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Angel-Lee J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2018 **What do you like best about AddressTwo?** I love working with Troy & Nick. I was apart of our integration from conception to birth and they made everything as seamless as possible. They have been great with assisting us to reach our goals. **What do you dislike about AddressTwo?** The systems works great. They are constantly improving and changing so any thing that I disliked in the past has already been improved. **Recommendations to others considering AddressTwo:** Make sure you clean up your customer list prior to syncing with A2. We had a lot of duplicates in our backend that needed to be cleaned up but it wasn't done prior to going live with A2 so I had more work to do that I could have prevented but oding the do-diligence. **What problems is AddressTwo solving and how is that benefiting you?** A2 provides accountability for our sales teams with their communication with our potential customers. ### 4. Top Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about AddressTwo?** AddressTwo quickly responds to questions and issues and finds a solution to what needs to be done. They do with with efficiency, accuracy, and "attitude" - meaning they really want to help us resolve our issues. They are the best. **What do you dislike about AddressTwo?** Nothing - they do everything we need at the time. **Recommendations to others considering AddressTwo:** You can depend on the staff at A2 to assist in resolving issues quickly and accurately. **What problems is AddressTwo solving and how is that benefiting you?** One of the things we are doing right now is cleaning up our data and A2 assists in identifying the best way to accomplish this with minimal effort. Great customer service. ### 5. Intuitive and an excellent way to be mobile and access contact data. **Rating:** 5.0/5.0 stars **Reviewed by:** Frederick A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** Ease of use, clean and organized screen layouts. AddressTwo is excellent for mobility and open to multi platforms, such as PC, MAC, Linux based Operating Systems. Works great in most internet web browsers. Excellent reliability. Fast instantaneous response time. Data is accessible in Real-Time. Downloading data in CSV format is made easy and very useful for further analysis. Data backup is also made easy via downloading CSV formatted files. Contacts can be grouped, products and services can be tagged to specific contacts. Because AddressTwo is internet based, sharing access to many users is not a problem. Gives me all I need in a CRM. **What do you dislike about AddressTwo?** I am not aware of a way to change the following two configurations: 1. Date format is not set for International Standard: YYYY-MM-DD. 2. Brackets "(905)" for telephone area code number are not needed nor wanted. **Recommendations to others considering AddressTwo:** Keep up the good work, and good customer service. Cost is also another major benefit. **What problems is AddressTwo solving and how is that benefiting you?** The ability to share contact data live with team members, and be completely mobile. ### 6. Service & Features EPIC **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** I have been with these guys since early on. They get it. They are responsive to ideas and needs. They meet the needs of all skill levels from sophisticated to enthusiastic & learning. Rapid response to questions. The value and scale-ability of AddressTwo, as our organization has grown & changed is incredible. **What do you dislike about AddressTwo?** When growing the product, the organic develop cycle was occasionally longer than my organizational needs. However--each set of features has always been clean and thorough. **Recommendations to others considering AddressTwo:** Look at all your existing systems from campaigns to marketing, accounting and even anticipating your need for data. AddressTwo has a solid team and a growing product. Good People, Good Programming and support for growing your own business. **What problems is AddressTwo solving and how is that benefiting you?** No problems. They provide me the right CRM for each of my businesses. ### 7. Amazing CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2018 **What do you like best about AddressTwo?** They are very helpful and really care and are proactive and follow up to make sure everything is going well. They go above and beyond the call of duty! **What do you dislike about AddressTwo?** I really can't find a problem with this CRM. **Recommendations to others considering AddressTwo:** Give it a try and you will be amazed. **What problems is AddressTwo solving and how is that benefiting you?** Dripping on prospects. Automation saves me time. ### 8. Great CRM Software **Rating:** 4.5/5.0 stars **Reviewed by:** Abe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2018 **What do you like best about AddressTwo?** Easy to use. Simple interface. All users have been able to use, even not tech users. **What do you dislike about AddressTwo?** I have not found anything to dislike yet. **What problems is AddressTwo solving and how is that benefiting you?** Common place to enter information for our company. ### 9. I love A2 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about AddressTwo?** I like how I can create tasks for my day and click on the customer record and see the information I need to contact the customer. It's easy to use. The speed of the software is fast. It keeps me organized in a fast-paced job. **What do you dislike about AddressTwo?** I would like to see the notes that I create in a different view. I need to scroll through a lot of entries to read through my notes. **What problems is AddressTwo solving and how is that benefiting you?** Automating our business. ### 10. Fantastic service!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Certified Financial Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2018 **What do you like best about AddressTwo?** Troy and his team are fantastic when it comes to service! They are very quick to respond and go way above the call of duty to help me. They really care about your success and that is hard to find these days. The system is terrific and I wish that I had known about it years ago because my other CRM was not capable of what AddressTwo can do for me. Thanks Troy and your team for your awesome help. **What do you dislike about AddressTwo?** I can't find any fault with this program. **Recommendations to others considering AddressTwo:** Try this now. **What problems is AddressTwo solving and how is that benefiting you?** I am systematizing my email and voicemail drip campaign and getting in front of my prospects. ### 11. Address Two Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** I like the fact that this site is very straight forward and easy to interface. I feel as though someone with little of no CRM experience can jump right in and learn as the go. This is a huge plus for our small company which is sales focused. **What do you dislike about AddressTwo?** Some of the videos and help from the customer service department are difficult to find and the process for a phone call/technical issue is a bit more involved than it needs to be. If the ease of use mentioned in the first question was as easy for the help/technical issue line that would be huge in my opinion. It seems like companies really do not want to talk to there customers, you could greatly differentiate your self in this respect if you had a call center/help desk that could be contacted with more ease. **Recommendations to others considering AddressTwo:** Give it a shot and you will be glad you did. Perfect for a small-mid size company who has little/limited experience with a CRM. **What problems is AddressTwo solving and how is that benefiting you?** For sure account management and account management has been helped 100 percent as oppose to going through a hand note pad (Joking) I personally have ### 12. Hotel Sales Mananger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** When I have a follow up I don't have to think about it until it shows up in my Address Two email. I have less missed important meetings and emails with clients. This keeps me sharp and productive. **What do you dislike about AddressTwo?** I would like to see a percentage of closed sales opportunities to see what my average closed and lost sales are for month and or yearly average. **Recommendations to others considering AddressTwo:** I highly recommend Address Two for anyone who has multiple steps to take to move the selling and follow up process along. It makes me know where I may not know a customer as well as I thought. IU can ask the client more information to further my professional relationship as well and keep an accurate record for the future. **What problems is AddressTwo solving and how is that benefiting you?** With multiple leads and business coming in it would be easy to lose track of where each lead is at. I can add what my next step is for each account without losing who time searching through emails. ### 13. We searched for, tested, and chose AddressTwo as our CRM of choice among 5 candidates. A no-brainer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** The software is designed by people that actually understand what's important to a small business in the management of the relations we have with customers and potential customers. Additionally, customer service is uniquely the best of any vendor we use. **What do you dislike about AddressTwo?** The only critique I might offer is the policy of having to use the email credits we purchase with our monthly subscription within that month or lose them. We believe we should be entitled to use what we have paid for when we need them. **Recommendations to others considering AddressTwo:** Save time. Choose AddressTwo and get back to work. **What problems is AddressTwo solving and how is that benefiting you?** AddressTwo saves time and the potential for error by integrating database management with email distribution. ### 14. Exceptional Service is the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** Easy to learn. Easy to use. Realizing every CRM has parts that you like, dislike, use and don't use - the real difference is AddressTwo provides personalized, exceptional service as needed. **What do you dislike about AddressTwo?** The eBlast portion of the program has a couple of issues when constructing an email, but you learn to quickly avoid procedures that trigger those issues. **Recommendations to others considering AddressTwo:** AddressTwo is an easy setup, an easy learning curve and an inexpensive product for a non-profit like ours. **What problems is AddressTwo solving and how is that benefiting you?** We can keep a historical file on every email, every phone call and every specific within each person's data file. Coming up to speed while answering an email or phone call is exceptionally easy! ### 15. Very Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2018 **What do you like best about AddressTwo?** The interface is easy to use, I enjoy it immensely. Im literally doing this for a starbucks gift card though haha **What do you dislike about AddressTwo?** Nothing about it yet, why does it need to be 40 characters? **What problems is AddressTwo solving and how is that benefiting you?** Its good to organize all my leads ### 16. Powerful AND Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey B. | Director of School of Evening and Graduate Studies & Assistant Professor of Business, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** Very intuitive and easy to learn, even for those who are not computer savvy. You can start with just a few features and then add more as you get ready for them. **What do you dislike about AddressTwo?** Dedup is a bit hard and time consuming, wish it was easier. **Recommendations to others considering AddressTwo:** Great support and easy to grow with. **What problems is AddressTwo solving and how is that benefiting you?** Tracking prospects and understanding where they come from so that we can develop better campaigns to high volume pipelines. ### 17. Decent budget CRM, lacks some organizational features but for 90% of companies will work fine **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** Simple. There are not tons of configuration items and its easy to modify fields and customize options. I also like the calendar integrations with 3rd parties. **What do you dislike about AddressTwo?** There is not an easy way to dedupe accounts, and the options provided are confusing and often do not work. **Recommendations to others considering AddressTwo:** It's a lot easier to adopt than Salesforce and more affordable. Ideal for inside sales teams and tracking. 90% of what salesforce is really used for this can do, for far less money. **What problems is AddressTwo solving and how is that benefiting you?** It's good for us to track activity and avoid cross selling. I wish it had better revenue estimating tools. ### 18. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Rick E. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** If I ever have a problem or question Nick, Troy and the A2 team are quick to respond and always exceed expectations. **What do you dislike about AddressTwo?** Tracking the deliverability of emails has always been a bit of a mystery. **What problems is AddressTwo solving and how is that benefiting you?** It helps me track customers and their purchase history so I can intelligently reach out to them with pertinent offers. ### 19. Always helpful support! **Rating:** 4.0/5.0 stars **Reviewed by:** Julie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2018 **What do you like best about AddressTwo?** Definitely like the ability to keep notes on our clients which helps us remember them and meet their needs. **What do you dislike about AddressTwo?** Lack of automatic download between website and addresstwo. No texting available from addresstwo - we have phone numbers in our client data. **Recommendations to others considering AddressTwo:** Good for maintaining our client data and for getting consistent help. **What problems is AddressTwo solving and how is that benefiting you?** Maintaining a client contact data base with the benefit of follow-up systematized whether an email blast, a campaign of emails, or our newsletter blast. ### 20. Very Helpful Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about AddressTwo?** The team at AddressTwo is very helpful and ready to assist with solutions. **What do you dislike about AddressTwo?** I currently do not have any issues with AddressTwo **What problems is AddressTwo solving and how is that benefiting you?** We are now using AddressTwo to send Marketing Emails to customers and are finding some success in this application. ### 21. Great and easy CRM, Easy to handle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about AddressTwo?** The service, Troy does an amazing job explaining and helping when you need support **What do you dislike about AddressTwo?** My logo is not the correct one , can't change it **What problems is AddressTwo solving and how is that benefiting you?** Follow-ups and inside communications ### 22. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Sophia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about AddressTwo?** Bulk sending e-mails and easy editing for the templates **What do you dislike about AddressTwo?** Limited editing tools when making a template **What problems is AddressTwo solving and how is that benefiting you?** Able to send e-mails in a quick and efficient manner ### 23. Addy has been a great addition to our sales group! **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about AddressTwo?** AddressTwo has cleaned up our sales process and made our Reps more efficient. **What do you dislike about AddressTwo?** The mobile app on phones is cumbersome. It doesn't allow you to clear a task with the green check mark. **What problems is AddressTwo solving and how is that benefiting you?** Sales rep have become more efficient. ### 24. Happy with A2 Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2017 **What do you like best about AddressTwo?** Troy answers all of our questions quickly. **What do you dislike about AddressTwo?** learning curve but how-to videos helpful **What problems is AddressTwo solving and how is that benefiting you?** Reduction of bounceback emails. Great education on online marketing. Able to send out our newsletter. No limitations on amount of emails that are allowed, etc. Linked to our website for users to update their emails and stay connected, etc. ### 25. Fantastic product for a small business too! **Rating:** 4.0/5.0 stars **Reviewed by:** Tonya C. | Sales Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2016 **What do you like best about AddressTwo?** The user interface is logical, so anyone can use the program without any training. I love the fact that there is more than meets the eye as well. Meaning with just a little bit of guidance from the video tutorials I was able to customize the software to meet our needs. And for our small company the price point is PERFECT! **What do you dislike about AddressTwo?** Having used a behemoth product in the past, I was looking for some features I Really like....however Adrress Two is a very simple CRM...designed to give you the basic needs of a CRM without all the OTHER stuff you would not need yet still have to pay for. **What problems is AddressTwo solving and how is that benefiting you?** We had NO CRM. Two people responsible for sale where compiling their own notes and action in their individual Outlook Calendars and Contacts. Not possible as we are growing. After trialing a few different products, we chose A2 and LOVE IT! **Official Response from Troy Hanna:** > Thank you so much for your review Tonya! Please let us know if we can help you in the future. ### 26. AddressTwo is awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Rich L. | Business Coach, Speaker, Trainer, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2016 **What do you like best about AddressTwo?** It is hard to say what I like best. It is a very user friendly CRM but the best thing about Address Two has to be my relationship with Troy and his support of me using the software to help me maximize it in my business. I love the app. I love the history function. All in all, its a great CRM. **What do you dislike about AddressTwo?** It's hard to find something I dislike about AddressTwo. There are features like the projects function I don't use. But there isn't anything I dislike. **Recommendations to others considering AddressTwo:** If you are looking for a simple sales CRM with lots of power this is it. **What problems is AddressTwo solving and how is that benefiting you?** Troy and I had to great conversation this week about adding an in depth campaign and follow up system that i have created to increase my sales. So that is the internal problem I am solving right now. **Official Response from Troy Hanna:** > Thanks Rich it's been a woohooing great time working with you over the last few years! ### 27. A Great CRM Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie A. | Director of International Information Systems, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2016 **What do you like best about AddressTwo?** I work as a Director of International Information Systems in an international student recruitment and admissions office. In the past year since implementing AddressTwo, our recruitment yield increased 4%. AddressTwo has increased our communication and student touchpoints, especially with our admitted student population. This cloud-based CRM is very powerful at a fraction of the price of its large competitors. **What do you dislike about AddressTwo?** It does not directly interact with popular Student Information Systems such as Banner and PeopleSoft. **What problems is AddressTwo solving and how is that benefiting you?** We were looking to increase our communication with prospective students to keep them intrigued with our university. Our new student yield increased by 4% in the first year. **Official Response from Troy Hanna:** > Frankie, Thanks for a great review and being a great customer to work with. I am hopeful that we will be able to talk to Banner in the future! Keep up with the great work! Have a great week. ### 28. AddressTwo is our CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Bill W. | Owner, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2015 **What do you like best about AddressTwo?** I like the fact that it works with my google calendar and Outlook e-mails. The addy assistant is great and the task schedule is easy to use and keeps things moving forward. **What do you dislike about AddressTwo?** I wish I had more time to play with the additional features. It seems the more I time I spend working in AddressTwo the more flexible it becomes. **Recommendations to others considering AddressTwo:** The trial is free. Give it a try. I could not believe the feature package it offers for the price. **What problems is AddressTwo solving and how is that benefiting you?** addresstwo has helps keep everyone in the know without the cost of per seat license. I have tow others in my office that need to monitor what is going on, but are not directly involved in the activities. If I was using a product that cost us on a per seat basis I would not pay for them, ### 29. Affordable and Customizable CRM with great technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen M. | Innovation Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2016 **What do you like best about AddressTwo?** AddressTwo's customer support is excellent and actually cares a lot about your company's success using their CRM. Custom settings tailored to our Sales Process have been easy to execute with Troy and Nick's help. **What do you dislike about AddressTwo?** I have had a challenge with finding the best view when I use Chrome as my browser. I like to see a lot on the screen at a time. **What problems is AddressTwo solving and how is that benefiting you?** The Marketing emails options are excellent since we can use templates for email/Mail Merge campaigns. We track everything in the CRM but doing Mail Merges without AddressTwo meant that the emails were not tracked. Our next step is creating drip campaigns so we can share useful information with our potentials until the time is right for them to buy. **Official Response from Troy Hanna:** > Thank you Colleen for a great review! We look forward to years of business together! ### 30. Great Addition to Our Growing Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Carli D. | Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2016 **What do you like best about AddressTwo?** It's hard to say what we like best about AddressTwo. Mainly, the ease of use and intuitive way it is set up to allow quick learning and quick task setting. We also find it very useful to track the life of an account - from prospect to hot lead to client. **What do you dislike about AddressTwo?** There is very little we dislike about AddressTwo. I have used the updated version and the older version (at another job). The newer version is different, but in a good way - better in the long run. **Recommendations to others considering AddressTwo:** Give this software a try - and remind your employees that although it seems like busy work, it is so worth it in the long run!! **What problems is AddressTwo solving and how is that benefiting you?** We solved the issue of several reps calling on one account. Also solved the issue of a sales rep holding on to an account for several months with no action on it. Now we can see if there is no action on an account, and release it to the other sales reps. ### 31. AddressTwo great for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey B. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2016 **What do you like best about AddressTwo?** AddressTwo is very easy to use. Troy at AddressTwo is very responsive and helpful. Great customer service! It's great to have a CRM that is able to grow with us. **What do you dislike about AddressTwo?** It would be great if there was a way to add additional information about each contact that is useful for a non-profit. Some examples include: donations including size of gift, frequency of gift, start date as volunteer, etc. Also, the stats are somewhat general. It would be great if it showed more specific stats such as the number of times a specific link in our eNewsletter is being clicked. Perhaps these options are available as a custom setup. **What problems is AddressTwo solving and how is that benefiting you?** As a volunteer-led organization, we have lots of people involved contacting various people. As people come and go, it's great to know our contacts are all there and secure. ### 32. Improving efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Edward O. | Logistics Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2016 **What do you like best about AddressTwo?** I have used other CRM's and I find address two to be very simple to use, but extremely effective in improving the efficiency in our office. It has helped us gain new customers through the email campaigns and scheduling timely follow ups, which has lead to new business. I have found the support to be right on top of things when we have had questions and have answers those questions with complete satisfaction. I would highly recommend this to any company that is looking for a simple, ease to use and priced perfect. **What do you dislike about AddressTwo?** The times to set for follow up are not yet set to your current time zone **What problems is AddressTwo solving and how is that benefiting you?** follow up, lead management, contact management, email drips. **Official Response from Troy Hanna:** > Thanks for the Review Ed! I will be in touch shortly regarding the times issue! Thanks - AddressTwo ### 33. AddressTwo is my Sales Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Mel M. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2015 **What do you like best about AddressTwo?** I have known that I needed help with my prospect follow ups and accountability for a while. As the CEO of my company, I have lots of tasks and big ideas, and I need to make sure my contacts didn't get neglected or pushed to the bottom of my "to do" list. AddressTwo has helped me stay organized, stay in touch, and stay on task. I would recommend it for anyone in sales, account management, customer relations--you name it. You need it. **What do you dislike about AddressTwo?** There isn't much that I dislike about the system. If it could read my thoughts and do my follow ups for me, that would be great. **Recommendations to others considering AddressTwo:** Let me send emails directly from the system using multiple email accounts. **What problems is AddressTwo solving and how is that benefiting you?** My sales have increased dramatically as I become better at following through on my promises and follow up with my prospects and current clients. ### 34. Great help with sales calls **Rating:** 5.0/5.0 stars **Reviewed by:** Dave K. | US and international editor, writer and photographer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2016 **What do you like best about AddressTwo?** The ability to keep up with calls, appointments. **What do you dislike about AddressTwo?** There were a few weaknesses, related to my personal preferences, but nothing major. One weakness was the ability to keep appointments at the front of the list ahead of the phone call schedule. **What problems is AddressTwo solving and how is that benefiting you?** HUGE business problem solved was the ability to keep up with necessary phone calls. I routinely make 40 to 50 phone calls a day. This program enabled me to follow up on a timely basis, I previously used Excel and a Word document, both required a lot of work and really were inefficient. AddressTwo is very efficient. ### 35. This is Incredible!! **Rating:** 5.0/5.0 stars **Reviewed by:** Roger S. | Customer Service Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about AddressTwo?** Simple to learn how to use with the You Tube webinars, tutorials. ALL in 1 system and tracks everything and I mean everything here in 1 stop data. Mobil application is excellent **What do you dislike about AddressTwo?** Absolutely Nothing!! This is simple to learn and simple to use.. **Recommendations to others considering AddressTwo:** Give it that FREE trial. The only thing you have to lose is the ability to make more money by streamlining your entire marketing to sales to customer service process all in one place **What problems is AddressTwo solving and how is that benefiting you?** I am like "10 second Tom" and this keeps track for me when I use it all the time. **Official Response from Troy Hanna:** > Thank you so much for a great review of our CRM. It's been great working with you and we look forward to seeing your business grow! ### 36. AddressTwo Rocks!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime Theresa S. | National Business Development, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2015 **What do you like best about AddressTwo?** I love the ease of entry and record keeping features it has to offer. Accessing it on my phone for quick information, to knowing how and when I reached out to the client last in order to know what to do next, this is the best tool. **What do you dislike about AddressTwo?** I wish I had time to access all the "bells and whistles" the CRM has to offer. #time **Recommendations to others considering AddressTwo:** You won't go wrong with this product. I wish I could utilize all the "bells and whistles" it has to offer and that my entire team and company would be using it as well. One day, maybe! **What problems is AddressTwo solving and how is that benefiting you?** All of my information is in one spot and accessible at all times. The benefits are tremendous, and I feel in control of my data, which is huge for a perfectionist. **Official Response from Troy Hanna:** > Thanks for the great review Jaime! Keep up the great work and let us know when life slows down and I'll be happy to show you even more of the features that can help. ### 37. AddressTwo, I love you!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2015 **What do you like best about AddressTwo?** AddressTwo continues to offer more and more every day. Now if you could add a button that would slap or pinch or buzz me each time I forget to use you, that would be awesome! The ease of use along with the pipelines are probably my favorite part thats assuming you dont want to talk about the drip campaigns... **What do you dislike about AddressTwo?** The only piece I dislike is the email system, but honestly its no enough for me to look elsewhere for some other system and believe me I have looked. **Recommendations to others considering AddressTwo:** Just ask! **What problems is AddressTwo solving and how is that benefiting you?** I am solving my oops I totally forgot to do that or call him/her or send that email or in other words my follow up. I have seen increased numbers because of follow up and thru. **Official Response from Troy Hanna:** > Thank you for your review Mr. Stout! As you know we will continually update the system and value your input. Let's talk soon about the email side of AddressTwo and what we can do to make that better for you. ### 38. The Goldilocks of CRMs **Rating:** 5.0/5.0 stars **Reviewed by:** Una H. | Operations Manager, Translation and Localization, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2015 **What do you like best about AddressTwo?** The system is intuitive to use, cost effective for our business and satisfies my desire to see my sales stats in real time. The pipeline feature is priceless and the ability to assign tasks for follow up helps us keep on track with projects. **What do you dislike about AddressTwo?** I'd love to be able to add to the pipeline feature from the pipeline page itself- but this is a minor complaint in an overall delightful system. **Recommendations to others considering AddressTwo:** Spend some time considering what is important to you. The system is easily integrated and offers features that can be added on as your business grows. **What problems is AddressTwo solving and how is that benefiting you?** We never tracked where referrals were coming from, how much business we did in a particular vertical, or what advertising produced results. AddressTwo is helping us use our marketing dollars in a smarter way. ### 39. Extremely responsive to specific needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy M. | Director of Marketing and Communications, Division of Online and Distance Education, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2016 **What do you like best about AddressTwo?** Great personalized and quick support. Address Two works with us to understand our needs and deliver what we need to our prospects. We have used them since 2012 and we have seen an increase in leads and enrollments. We know that the support we get via Address Two has helped us meet our business goals. **What do you dislike about AddressTwo?** Can't think of anything at this time. **What problems is AddressTwo solving and how is that benefiting you?** Managing the lead cultivation process for prospective students and tracking interactions with our current students to make sure they get the support they need. ### 40. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea B. | Interior Designer/Principal, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2016 **What do you like best about AddressTwo?** It is really easy to use! You get great customer service and prompt service when you have a question. **What do you dislike about AddressTwo?** I wish it would have interacted with Outlook. I had to switch to a Google calendar. I am not sure it can access/link my Google contacts **Recommendations to others considering AddressTwo:** I have used other useless CRM and I love this product! **What problems is AddressTwo solving and how is that benefiting you?** It is my memory. I can clean out my email box by storing the to-do list under the action center and not having to search through my inbox constantly trying to figure out what i need to do **Official Response from Troy Hanna:** > Thanks so much for the Review Andrea! Hoping to have an outlook plugin done by the end of the year. ### 41. Absolutely love this software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | CEO and President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2015 **What do you like best about AddressTwo?** We been using AddressTwo for 3 years now and I can honestly say we cannot live without it. From our sales team to our production team, everything is managed in this tool. It works perfect for our needs from a sales perspective because we have what we need that is customized without having a multitude of useless tools like other CRMs we tried. From an operations side, it is perfect for managing the stages and communications regarding each client's project. **What do you dislike about AddressTwo?** There really isn't anything to dislike about the software **Recommendations to others considering AddressTwo:** Make sure to take the time to go through the initial set up and really customize the program for your organization. **What problems is AddressTwo solving and how is that benefiting you?** We have been able to manage all aspects of the business through AddressTwo, from lead to sale through project completion. We have been able to track all communication as well. **Official Response from Troy Hanna:** > Thanks Kevin! We're glad we can help your business! ### 42. Address Two working well with our needs at EmbroidMe of Boca raton **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond F. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2015 **What do you like best about AddressTwo?** Address Two is a great way to organize your client database. This software allows us track and check activity that would not be possible with a manual system. It allows us to formulate strategies to optimize revenue with each client. The follow-up task feature helps salespeople to become more accountable and helps ascertain critical elements of your company' client relationships don't fall thru the cracks. **What do you dislike about AddressTwo?** I wish my current Point of Sale Sysytem was connected and integrated into Address two. **What problems is AddressTwo solving and how is that benefiting you?** Salespeople are more accountable. The sales process is more fluid and effective. ### 43. Love addresstwo! **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy M. | Owner, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2015 **What do you like best about AddressTwo?** I've been using address two for a little over a year now - so much easier than the last CRM I was using, Addy makes it really easy to add emails and contacts and also rescheduling appointments. **What do you dislike about AddressTwo?** I cant say I dislike anything, theres a few more things I wish it had as I continue to use it more, but from what they tell me the next version will have more features available as well. **Recommendations to others considering AddressTwo:** Absolutely! **What problems is AddressTwo solving and how is that benefiting you?** just one aspect of address two is the ability to send blanket emails to lists which I create. I can then view the outcomes and see directly everyone who's received the email, everyone who's opened it and how many times they have viewed it. extremely helpful in making sales calls. ### 44. I hate numbers! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Owner, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2016 **What do you like best about AddressTwo?** our team adopted to A2 quickly, and as our needs grow the software is able to help us. **What do you dislike about AddressTwo?** Troy is dependable, good natured and smart...and I cant hire him **What problems is AddressTwo solving and how is that benefiting you?** We have a prospect base that works on contracts. A2 keeps us on point for contacting our future customers at the right times. **Official Response from Troy Hanna:** > Mike - Thank you so much for the great review! Working with you and Gregg has been so much fun over the years! ### 45. Excellent CRM choice **Rating:** 4.5/5.0 stars **Reviewed by:** Sari L. | Co-Founder, Managing Broker, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2016 **What do you like best about AddressTwo?** Browser based. And the immediate support when needed. **What do you dislike about AddressTwo?** document storage/access. Email creator could be more user friendly **What problems is AddressTwo solving and how is that benefiting you?** customer data management ### 46. A Life Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen E. | Host, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2015 **What do you like best about AddressTwo?** I was struggling with follow up and accountability. Being able to prioritize my to do list and see it right in front me helps hold me accountable, and ensures that I am following up with clients and prospects. **What do you dislike about AddressTwo?** It's not a dislike as much as a "wish I could" categorize exactly where my prospects are in the sales funnel. **What problems is AddressTwo solving and how is that benefiting you?** My followup and productivity have improved exponentially, which has increased my revenue. Prospects and "to do" items are much less likely to fall through the cracks. ### 47. AddressTwo is at the core of my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki L. | Executive Director, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2015 **What do you like best about AddressTwo?** AddressTwo is a tool that we live by at Rainmakers. I use it every day to plan and stay on top of my follow up. AddressTwo organizes all of our prospects, clients and projects. It makes us look like we are flawless! I highly recommend AddressTwo! **What do you dislike about AddressTwo?** I want to learn how to use it on my mobile **What problems is AddressTwo solving and how is that benefiting you?** Hitting our goals and financial numbers! ## AddressTwo Discussions - [What is AddressTwo used for?](https://www.g2.com/discussions/what-is-addresstwo-used-for) - [View AddressTwo pricing details and edition comparison](https://www.g2.com/products/addresstwo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+22%3A54%3A32+-0500&secure%5Bsession_id%5D=98f12478-8b3b-4639-9a03-76cdbb4c8e65&secure%5Btoken%5D=debc7381075145571b893920fb01780fad7ad52c4481bbc56ddb25c7e00c7574&format=llm_user) ## AddressTwo Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AddressTwo Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,580 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,059 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,399 reviews)