Best Contact Center Software - Page 9

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 520

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Contivio (+19.13%) - Among all products in this category, Contivio recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 49,200+ Authentic Reviews
  • 520+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringover)

ComputerTalk

ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.

Average Rating: 3.7/5.0

Total Reviews: 10

How Do G2 Users Rate ComputerTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.3/10 (Category avg: 8.5/10)
  • Administrator Access: 6.9/10 (Category avg: 8.9/10)

Who Is the Company Behind ComputerTalk?

  • Seller: ComputerTalk
  • Year Founded: 1987
  • HQ Location: Richmond HIll, ON, Canada
  • Twitter: @iceComputerTalk
    424 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    114 employees on LinkedIn®
  • Phone: 1.800.410.1051

Who Uses This Product?

  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of ComputerTalk?

What Are G2 Users Discussing About ComputerTalk?

ClearTouch Operator

ClearTouch is a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies in India. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch combines a deep understanding of the needs of call centers with a unique approach to pricing -- no contracts, monthly minimums or maintenance fees -- that supports rapid scaling and instant flexibility to changing business needs. ClearTouch’s contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.Trusted by companies of all sizes in the healthcare, insurance, financial services, banking and BPO industries.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate ClearTouch Operator?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind ClearTouch Operator?

  • Seller: Cleartouch
  • Year Founded: 2016
  • HQ Location: Chennai, IN
  • Twitter: @ClearTouchIn
    45 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 56% Medium, 44% Large

What Do G2 Reviewers Say About ClearTouch Operator?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of ClearTouch Operator, highlighting its simple and convenient platform for all needs.
  • Users value the exceptional features of ClearTouch Operator, especially its seamless integration and adaptability for call centers.
  • Users value the rich analytics provided by ClearTouch Operator, enhancing monitoring and reporting capabilities for supervisors.
  • Users value the effective DIDs and smooth API integration of ClearTouch Operator, enhancing contactability and call routing.
  • Users value the call recording feature for its convenience in monitoring agent performance and enhancing operational efficiency.
Cons
  • Users face significant integration issues with ClearTouch Operator, as slow API responses complicate new requirements.
  • Users face long delays in response times for new requirements due to complex and inefficient API integrations.
  • Users find the long wait times for responses on new requirements frustrating and time-consuming for ClearTouch Operator.
  • Users often face technical issues with ClearTouch Operator, particularly due to slow responses and inefficient API complexities.

What Are Recent G2 Reviews of ClearTouch Operator?

ConVox Omni-Channel

Deepija Telecom Pvt. Ltd was Established in 2003, by Alok Kaushal and Deepak Agarwal.They are Software Engineers with varied experience in Software and Telecom Industry. We are a team of 200+ Employees with rich Telecom Expertise and Specialization in Asterisk,VoIP and CTI Technologies. Deepija markets its products/services under the brand ConVox and is a Market leader in Contact Center Solutions. Our Other Products include IP-PBX, IVRS,Audio Conferencing, Bulk Communication Tool(Voice/SMS/Email/Whatsapp),Voice Loggers. Our Solutions can be deployed On Premise based and Cloud Centers. ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance call center and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Features can be customized to any extent to exactly suit your process. General Feature List Includes: ACD and IVRS. Inbound/ Outbound/ Blended Dialer modes. Predictive, Progressive, Preview and Manual Outbound Dialing Modes in one platform. Telecom interfacing with PRI /SIP & VOIP trunking. CTI Integrations with major CRM providers such as Salesforce, Zoho, Microsoft Dynamics and in-house native CRM. Performance Analysis Dashboards for Admin and Agents. Real Time Monitoring Tools. Call & Screen Recording. MIS Module. VAPT Security Qualified Product.

Average Rating: 4.9/5.0

Total Reviews: 9

How Do G2 Users Rate ConVox Omni-Channel?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind ConVox Omni-Channel?

  • Seller: Deepija Telecom
  • Year Founded: 2003
  • HQ Location: Hyderabad, IN
  • Twitter: @deepijatel
    143 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    493 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Small, 22% Medium

What Do G2 Reviewers Say About ConVox Omni-Channel?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConVox Omni-Channel, ensuring a smooth transition and user-friendly experience.
  • Users value the impressive customization options of ConVox Omni-Channel, tailoring experiences to fit specific needs effectively.
  • Users commend the easy setup of ConVox Omni-Channel, leading to a smooth transition and seamless operations.
  • Users value the efficiency of ConVox Omni-Channel, benefiting from smooth operations and helpful tools for communication.
  • Users appreciate the simple functionalities of ConVox Omni-Channel, finding it user-friendly and easy to operate for reporting.
Cons
  • Users face a learning curve that may challenge new users adapting to the platform's features and functionalities.
  • Users report encountering database errors occasionally, which disrupts their experience with ConVox Omni-Channel.

What Are Recent G2 Reviews of ConVox Omni-Channel?

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PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate PBXware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 3.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind PBXware?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About PBXware?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use system of PBXware, benefiting from its reliable performance and efficient support.
  • Users highlight PBXware's exceptional reliability and stability, ensuring a seamless communication experience with great support.
  • Users appreciate the flexibility of PBXware, enabling easy deployments and scalable solutions for diverse customer needs.
  • Users appreciate the helpful support team of PBXware, providing effective solutions and ensuring a smooth experience.
  • Users find PBXware to be cost effective, delivering a comprehensive UCaaS platform that supports diverse business needs efficiently.
Cons
  • Users find the complex processes of PBXware challenging, particularly regarding learning curve and cumbersome backend management.
  • Users find PBXware's interface lacks intuitiveness, making navigation and functionality challenging and confusing at times.
  • Users desire an API for central phonebook integration to enhance custom development and contact management features.
  • Users find the difficult settings management cumbersome and confusing, making the system challenging to navigate.
  • Users find navigation difficult in PBXware, indicating a need for improved user-friendliness and interface design.

What Are Recent G2 Reviews of PBXware?

StringeeX

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

Average Rating: 4.1/5.0

Total Reviews: 9

How Do G2 Users Rate StringeeX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind StringeeX?

  • Seller: Stringee JSC
  • Year Founded: 2017
  • HQ Location: Hanoi, Vietnam
  • Twitter: @stringeecom
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Are Recent G2 Reviews of StringeeX?

What Are G2 Users Discussing About StringeeX?

CC4Teams

CC4Teams brings every customer conversation, AI, and customer information together in Microsoft Teams. Microsoft Teams Certified, ISO 27001, and Microsoft 365-certified SaaS app What makes us different: Voice, Email, WebChat and WhatsApp, reporting, recording, and CRM integration in one solution, visible in one screen. AI built directly into every contact flow AI Agents and employees work together and are reported on in the same way Conversations are handed over with the full context from different channels Customer information appears automatically from the CRM Employees work in the familiar Microsoft Teams environment

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate CC4Teams?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CC4Teams?

  • Seller: ContactCenter4ALL
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Vianen, North Brabant, Netherlands
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 13% Large

What Are Recent G2 Reviews of CC4Teams?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Lifesize CxEngage?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @loris_ai
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind VirtualPBX?

  • Seller: VirtualPBX
  • Year Founded: 1997
  • HQ Location: San Jose, CA
  • Twitter: @VirtualPBX
    5,359 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Customers commend the excellent customer support of VirtualPBX, highlighting professionalism and effective assistance throughout their experience.
  • Users commend the excellent customer service of VirtualPBX, highlighting their professionalism and helpfulness throughout the process.
  • Users commend the helpful customer service from VirtualPBX, highlighting their professionalism and dedication.
  • Users appreciate the excellent customer service of VirtualPBX, highlighting their helpful and thorough support.
  • Users commend the efficiency of VirtualPBX, noting quick setup and excellent support from the team.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

Alvaria Intelligence Platform

The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate Alvaria Intelligence Platform?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Alvaria Intelligence Platform?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    676 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Large, 20% Medium

What Are Recent G2 Reviews of Alvaria Intelligence Platform?

What Are G2 Users Discussing About Alvaria Intelligence Platform?

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Broadvoice?

  • Seller: Broadvoice
  • Year Founded: 2005
  • HQ Location: Northridge, US
  • Twitter: @broadvoice
    562 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, enjoying its intuitive app and simple management features.
  • Users commend Broadvoice for its excellent customer support and easy navigation, ensuring a seamless experience.
  • Users value the reliability of Broadvoice, citing excellent customer service and seamless call management without outages.
  • Users enjoy the flexibility and accessibility of Broadvoice, making calls and texts seamless in a hybrid work environment.
  • Users appreciate the global accessibility of Broadvoice, enabling easy communication and call management from anywhere.
Cons
  • Users find the lack of intuitiveness in Broadvoice challenging, particularly with its mobile app and call flow setup.
  • Users experience occasional call connectivity issues with interruptions and quality dips during use, affecting reliability.
  • Users often face call issues, including missed calls and choppy quality, impacting communication reliability and clarity.
  • Users find Broadvoice's call tree setup and customer portal to be complicated, leading to a frustrating experience.
  • Users experience internet dependency issues with Broadvoice, affecting call quality and connectivity during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate ITC Cloud?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind ITC Cloud?

  • Seller: In-Telecom
  • Year Founded: 2009
  • HQ Location: Slidell, Louisiana
  • Twitter: @_intelecom_
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About ITC Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ITC Cloud to be highly user-friendly, making virtual meetings and access seamless across devices.
  • Users find ITC Cloud to be a highly affordable solution, perfect for small to medium-sized enterprises.
  • Users value the efficiency of ITC Cloud, enhancing business operations with its cost-effective and reliable solutions.
  • Users value the reliability of ITC Cloud, finding it consistent and effective for global business operations.
  • Users value the flexibility of remote work with ITC Cloud, enjoying accessibility and simplicity across devices.
Cons
  • Users report poor connectivity issues, particularly on mobile devices with unreliable internet, affecting overall usability.
  • Users express concerns over security issues in ITC Cloud, highlighting risks like data loss and account hijacking.
  • Users note that ITC Cloud can be expensive, requiring careful monitoring to manage billing effectively.
  • Users highlight internet dependency challenges with ITC Cloud, particularly affecting mobile functionality and reliability.
  • Users face connection issues on poor networks, impacting their experience and usability of ITC Cloud.

What Are Recent G2 Reviews of ITC Cloud?

Lumen Contact Center

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Lumen Contact Center?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Lumen Contact Center?

  • Seller: Lumen Technologies
  • Year Founded: 1930
  • HQ Location: Monroe, LA
  • Twitter: @lumentechco
    9,154 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49,054 employees on LinkedIn®
  • Ownership: NYSE:LUMN

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Lumen Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless CRM integration with platforms like Salesforce, enhancing overall efficiency and customer satisfaction.
  • Users value the user-friendly interface of Lumen Contact Center, making implementation and updates straightforward and efficient.
  • Users value the call recording feature of Lumen Contact Center for improving interaction analysis and training effectiveness.
  • Users value the multichannel support of Lumen Contact Center, enhancing communication through various platforms effortlessly.
  • Users value the prompt and responsive customer support of Lumen Contact Center, enhancing their customer experience effectively.
Cons
  • Users find that data management integration can be cumbersome, often requiring significant customization and effort for syncing.
  • Users find the software slow and reporting features lacking, requiring significant effort to address data consolidation issues.
  • Users feel that Lumen Contact Center's pricing is a bit high compared to other customer support options.
  • Users face integration issues with existing systems, requiring extra effort for compatibility and data syncing challenges.
  • Users face challenges with managing toll numbers, which complicates their experience with Lumen Contact Center.

What Are Recent G2 Reviews of Lumen Contact Center?

What Are G2 Users Discussing About Lumen Contact Center?

Mitel CX

Backed by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform that enterprises trust to keep every customer interaction clear and connected. Too often, conversations end without action. Mitel CX turns voice and digital interactions into business intelligence, empowering line-of-business leaders to uncover trends, improve outcomes, and drive ROI. When agents have the right tools, service quality follows. Mitel CX gives them AI-driven guidance, real-time visibility, and intelligent workflows that reduce effort and improve results—turning every interaction into a more efficient, satisfying customer experience.

Average Rating: 3.9/5.0

Total Reviews: 7

How Do G2 Users Rate Mitel CX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 7.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Mitel CX?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • Twitter: @Mitel
    22,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,002 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

Who Uses This Product?

  • Company Size: 71% Medium, 14% Small

What Are Recent G2 Reviews of Mitel CX?

What Are G2 Users Discussing About Mitel CX?

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Average Rating: 4.1/5.0

Total Reviews: 6

How Do G2 Users Rate Cisco Unified Contact Center Enterprise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Cisco Unified Contact Center Enterprise?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 50% Medium, 40% Large

What Are Recent G2 Reviews of Cisco Unified Contact Center Enterprise?

What Are G2 Users Discussing About Cisco Unified Contact Center Enterprise?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025