--- title: Mitel CX Reviews meta_title: 'Mitel CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mitel CX works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 7 scale: '5' date_modified: '2026-09-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Mitel CX Reviews **Vendor:** Mitel Networks **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.9/5.0 **Total Reviews:** 7 ## About Mitel CX Backed by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform that enterprises trust to keep every customer interaction clear and connected. Too often, conversations end without action. Mitel CX turns voice and digital interactions into business intelligence, empowering line-of-business leaders to uncover trends, improve outcomes, and drive ROI. When agents have the right tools, service quality follows. Mitel CX gives them AI-driven guidance, real-time visibility, and intelligent workflows that reduce effort and improve results—turning every interaction into a more efficient, satisfying customer experience. ## Mitel CX Reviews ### 1. Great communication software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 27, 2026 **What do you like best about Mitel CX?** Mitel helps me connect with co workers in real time and increases synergy **What do you dislike about Mitel CX?** At this time I have no dislikes about the software **What problems is Mitel CX solving and how is that benefiting you?** Mitel increases communication and teamwork within and across departments ### 2. IT Team Leader **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 16, 2025 **What do you like best about Mitel CX?** The GUI from agent perspective but also the back end configuration is easy to use **What do you dislike about Mitel CX?** A lot of bugs that have been reported, Your site explorer crashes often. **What problems is Mitel CX solving and how is that benefiting you?** streamlining all contact centre calls and emails ### 3. Worked well for start up company **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2024 **What do you like best about Mitel CX?** Serves it's purpose to deal with incoming and outgoing customer contact. **What do you dislike about Mitel CX?** The reporting spreadsheets were time consuming to navigate through and we often encountered technical difficulties with the lines where the phone lines would randomly dial out. **What problems is Mitel CX solving and how is that benefiting you?** Since using a different telephony provided and therefore cannot comment further. ### 4. Schedule your meetings efficiently and with built-in calendar. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Administrador de RR. HH., Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 06, 2022 **What do you like best about Mitel CX?** Offer products in an innovative way. It helps us establish conversations with your work team and keeps us always in sync. It promises the best protection of the combined work and stimulates the commitment of employees and clients. I express that it provides fundamental tools for the proper functioning of our organization and in this way takes our company to a high-quality level. Moreover, it provides a collaborative workplace to establish team projects. moreover, it cooperates with registries and programs on the fly. Mitel makes sure you get the most out of your business VoIP solutions. **What do you dislike about Mitel CX?** It would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa. **Recommendations to others considering Mitel CX:** We enjoy using this system which has given our organization greater scheduling flexibility, minimizing travel, approving more work and keeping distractions at bay. It provided us with a seamless experience, which we attributed to the smooth running of our organization and we are pleased with the results achieved. **What problems is Mitel CX solving and how is that benefiting you?** Keep team members connected and benefited during business complications and offer support to boost employee morale and comfort. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. Plus, unlimited video conferencing, instant emailing, screen sharing during our meetings, call transfer to colleagues, and more. Keep team members connected and beneficial during business hassles and offer support to boost the morale and comfort of the employees. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. In addition to unlimited video conferencing, sending instant emails, viewing shared screen during our meetings, transferring the call to our colleagues and more. ### 5. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan P. | Cloud Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2022 **What do you like best about Mitel CX?** Simple to use software. Easy hardware connectivity. Easy forwarding features to other mobile devices. **What do you dislike about Mitel CX?** None besides preferably having the user interface more modern compared to other current competitors such as Twilio. **Recommendations to others considering Mitel CX:** Get past the user interface. The software is solid. **What problems is Mitel CX solving and how is that benefiting you?** The biggest problem Mitel MiContact Center Business resolves is the unified communications client that bridges the gap between hardware voice communications with track records & technical solutions with ease. ### 6. Mitel Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** JACKSON T. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 23, 2022 **What do you like best about Mitel CX?** Highly Flexible, Can Integrate with multiple Application **What do you dislike about Mitel CX?** Digit Collection need IVR port License this will increase the cost **What problems is Mitel CX solving and how is that benefiting you?** Highly Customizeable IVR, Callback and RADS ### 7. Amazing support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 17, 2021 **What do you like best about Mitel CX?** It's a complete business communication solution and combines telephony, conferencing, video, collaboration, and contact center **What do you dislike about Mitel CX?** Call quality lacks due to high jitter and frequent dropped calls **Recommendations to others considering Mitel CX:** The initial setup takes a bit but once resolved the product is good to use **What problems is Mitel CX solving and how is that benefiting you?** Had issues with the chrome plugin but support was able to assist ## Mitel CX Discussions - [What is Mitel MiContact Center Business used for?](https://www.g2.com/discussions/what-is-mitel-micontact-center-business-used-for) - [View Mitel CX pricing details and edition comparison](https://www.g2.com/products/mitel-cx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-03+02%3A08%3A12+-0500&secure%5Bsession_id%5D=baadbfb6-b542-4616-a637-66e441d51802&secure%5Btoken%5D=8fa90f3746a25b79450b4eb7680c5006769a3376575c1d2ec3eb3ef86e8cbe52&format=llm_user) ## Mitel CX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Mitel CX Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,890 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,615 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,510 reviews)