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StringeeX Reviews & Product Details

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

Seller

Stringee JSC

Languages Supported

English, Thai, Vietnamese

Product Description

Stringee is a leading provider of contact center software and communication APIs. We bring solutions that businesses can easily deploy multi-channel communication functionalities into their existing platforms. Plus, we empower businesses to enhance customer engagement, streamline operations, and drive innovation.

Overview by

Tuan, Le Trong - Director of Sales

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StringeeX Media

StringeeX Demo - StringeeX's New Desktop Phone

Click to call or receive incoming call right from the desktop

StringeeX Demo - StringeeX Analytics Dashboard

Track your team's call performance in real-time

StringeeX Demo - StringeeX Video Contact Center

Video Contact Center Solution for verify on Digital On-boarding (eKYC) for Banking, Finances and Insurance.

StringeeX Demo - StringeeX Ticket Management

Automatically create a ticket for each inquiry and interaction with the customer in one unified interface.

StringeeX Demo - Mini CRM Solution for business

Manage sales activities automatically, users just need to follow simple steps to key in data

StringeeX Demo - StringeeX Outbound Call Center

An automatic dialer allows the maximization of an outbound call campaign’s effectiveness.

StringeeX Reviews (11)

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Cekna B.

Systems Engineer

Consumer Goods

Small-Business (50 or fewer emp.)

2/7/2024

"A High-end Contact Center; Great Customer Experience"

4.5/5

What do you like best about StringeeX?

Its features are both business and customer centered in that;

It automates business processes by combining AI technological solutions chatbots and many more and this helps to automate work processes to improve labor productivity.

It offers real-time monitoring through its analytical overview and then issues a detailed report employee KPI as well as contact center performance. This results in effective management and administration support.

It easily integrates with a firm's ERP and CRM mobile app system and this increases customer satisfaction and employee efficiency

The features are easily customizable with a user-friendly interface.

Implementation is very fast and easy. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

It is not easy to reach their customer support. This is an area they should work on Review collected by and hosted on G2.com.

Bessie P.

Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

1/22/2024

"StringeeX has subpar my expectations"

0.5/5

What do you like best about StringeeX?

StringeeX provides a communication solution that's not reliable nor user friendly. The voice quality is unclear nnot ensuring conversations. The interface is not intuitive making navigation difficult for me. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

With a limited range of features, like call recording and transcription productivity is. Workflows are complicated. The weak API integration needs to provide customization possibilities. The cumberosem customer support from StringeeX is problem. Review collected by and hosted on G2.com.

What problems is StringeeX solving and how is that benefiting you?

The pricing structure of StringeeX is difficult making it hectic to determine service costs. This lack of transparency result in expenses for businesses. At times the customer support provided by StringeeX is slow and unresponsive which cause delays in issue resolution or receiving assistance. Review collected by and hosted on G2.com.

Rhaiana S.

Assistente administrativo

Construction

Small-Business (50 or fewer emp.)

9/8/2023

"Customer Experience Greater"

4.5/5

What do you like best about StringeeX?

They were quick to resolve any dropped call issues I encountered. The customizable features and user friendly interface make it an excellent tool for resource management. I have no complaints about this product and my only suggestion would be to add reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

This limitation hampers decision making and strategies for improvement. The absence of integration options with business tools restricts workflow management. Review collected by and hosted on G2.com.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

8/24/2023

"Gets the job done"

3/5

What do you like best about StringeeX?

The solution is easy to learn and to continue using. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

Customer service not the easiest to get a hold of Review collected by and hosted on G2.com.

Lê T.

Developer

Small-Business (50 or fewer emp.)

6/4/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Reliable software for phone system"

5/5

What do you like best about StringeeX?

The recording and monitoring call are the features I like best. StringeeX helps us record all conversation between agent and clients. Our management becomes easier from when we use StringeeX. The interface is very beautiful and most features are easy to use. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

There is not a lot of dislike within our company for StringeeX. Our agents sometimes have dropped calls but the support team resolved for us very quickly. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

4/24/2020

"Totally loved using StringeeX to manage my customers"

5/5

What do you like best about StringeeX?

The proper management of Outbound and Inbound calls along with an Omnichannel helps Crete an integrated source to verify and understand what the customer actually wants. The fact that it is affordable helps me cut costs yet receive the very same results.

Pros:

Low cost

Easy to Use

Seemless

User-friendly

Easy Login

Stringee would be suited for any company and is looking for a product that helps with inbound and outbound calls because of it a very cost-effective software for this purpose. The fact that we get abundant features within the given price range makes it the best choice. To be able to integrate data from different platforms is essential in today's world and I couldn't have been happier. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

After having used StringeeX, I have no negative remarks to leave. Its customizability and ease to use do help me better manage my resources. Review collected by and hosted on G2.com.

Recommendations to others considering StringeeX:

Yes, the customisability of the entire features helps use the software glitch-free. Review collected by and hosted on G2.com.

What problems is StringeeX solving and how is that benefiting you?

At Stringee, I have been able to use the software easily and glitch-free. it helps me manage my data and calls through an omnichannel so that I reach the appropriate results. The fact that it is affordable and much cheaper than the market helps us cut costs yet receive the very same results. With StringeeX you can build the bridge between the customer requirement and actual implementation. The proper management of Outbound and Inbound calls along with an Omnichannel helps Crete an integrated source to verify and understand what the customer actually wants. The fact that it is affordable helps me cut costs yet receive the very same results. Review collected by and hosted on G2.com.

Thịnh N.

iOS Developer

Mid-Market (51-1000 emp.)

6/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Amazing tool for remote work"

4.5/5

What do you like best about StringeeX?

Working remote, so StringeeX is so incredible to help us. It allows me to use my phone when I am away from my desk because it's connected to the internet. I can support our customer quickly everytime in everywhere. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

Sometimes there are connection issues that break our app. But the main reason is because of the telecom. The customer service of StringeeX is very supportive. Review collected by and hosted on G2.com.

Chính H.

Small-Business (50 or fewer emp.)

6/11/2020

"Great reporting"

4.5/5

What do you like best about StringeeX?

StringeeX has great reporting. It is easy to track performance and measure agent's productivity. The omni-channel features are very useful for us to respond customers quickly on any channel they choose to connect with our business. No missing Lead anymore. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

StringeeX has not supported Line that many customers contact with us on this channel. Hope that Line can appear on StringeeX soon. Review collected by and hosted on G2.com.

Recommendations to others considering StringeeX:

In comparison with other competitors, we already choose StringeeX because of full features with best price. Let's go for it. Review collected by and hosted on G2.com.

What problems is StringeeX solving and how is that benefiting you?

Our management becomes more effectively and easier from when using this software. It helps us improve our customer satisfaction and save us a lot of call fees. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/9/2020

"Best SDK for customer service department"

5/5

What do you like best about StringeeX?

Very easy to use and almost all fields were easily customizable. I loved their 24/7 customer support too. Never had a problem so far but they were always available to answer my questions. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

So far I have no complaints about this product. Review collected by and hosted on G2.com.

Recommendations to others considering StringeeX:

If you want a fully customizable SDK that will increase your productivity, profits, and customer service quality then StringeeX is the software for your business! Review collected by and hosted on G2.com.

What problems is StringeeX solving and how is that benefiting you?

We used this for our Bed and Breakfast business. We had problems keeping all records of my clients (past, present, and future!) but using this SDK we easily classified all our clients records with the ticketing system. Their information was easily stored so it amazed return customers how we were able to remember their room preferences and past check ins. It organized our whole business! Plus with the integrated call app inside the software we were able to call clients without using our phones/landlines. Everything was done with one app. Amazing! Review collected by and hosted on G2.com.

Thành Đỗ - UI-UX .

Mid-Market (51-1000 emp.)

4/17/2020

"Powerfull, Flexible and easy to use"

5/5

What do you like best about StringeeX?

The best feature for our business is the recordings for analytics. This feature helps us improve our agents' success and make better experience for customers. Review collected by and hosted on G2.com.

What do you dislike about StringeeX?

I do not have much to complain about. But I would like some additional reporting. Review collected by and hosted on G2.com.

Recommendations to others considering StringeeX:

An amazing software for Calling service. The ease of use helps our training agents very simple and quick Review collected by and hosted on G2.com.

What problems is StringeeX solving and how is that benefiting you?

The ring tone is sometimes weak when connecting. But I receive support from CX team quickly and everything is okay. Review collected by and hosted on G2.com.