UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Helpful tool for our company"
What do you like best about Cisco Unified Contact Center Enterprise?
I like that we are able to filter calls to the appropriate departments without having to stop patient care in the meantime. We are able to address the messages when able. Review collected by and hosted on G2.com.
What do you dislike about Cisco Unified Contact Center Enterprise?
Once in a while the call will get filtered to the wrong department which is understandable, it is just hard when sometimes we have to take time to figure out the appropriate person to send the message to. Review collected by and hosted on G2.com.