--- title: CC4Teams Reviews meta_title: 'CC4Teams Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CC4Teams works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 4 scale: '5' date_modified: '2026-08-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CC4Teams Reviews **Vendor:** ContactCenter4ALL **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About CC4Teams CC4Teams is an AI-powered Omni-Channel Customer Contact solution built for Microsoft Teams. It helps organizations manage customer conversations across Voice, Email, WhatsApp, and WebChat from one connected Microsoft Teams environment. Designed for service, support, sales, helpdesk, and customer-facing teams, CC4Teams brings intelligent routing, queue management, AI Agents, CRM integration, reporting, recording, and supervisor tools together in one solution. Agents can work from the Teams environment they already know, with customer context, conversation history, summaries, and follow-up support available during and after each interaction. CC4Teams supports integrations with Salesforce, Microsoft Dynamics, SAP, HubSpot, Power BI, ticketing systems, and other business applications. This helps teams reduce manual updates, improve visibility, and keep customer records complete across systems. AI is used to support people, not replace them. CC4Teams AI Agents can answer common questions, support customers outside business hours, collect information, and hand over to human agents with full conversation context when needed. AI summaries, transcription, suggested replies, and follow-up support help agents reduce repetitive work and deliver more consistent service. Supervisors get real-time and historical Insights into queues, channels, agent activity, service levels, performance, and customer demand. This makes it easier to manage workloads, improve service quality, and make better operational decisions. CC4Teams is suitable for organizations that want to turn Microsoft Teams into a professional customer contact solution without adding unnecessary complexity. It is especially relevant for teams that want to improve customer response times, support multiple channels, connect customer conversations to CRM data, and use AI in a controlled and practical way. ## CC4Teams Reviews ### 1. Smarter call routing and insights that boost work and planning efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Floor D. | Technical Product Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 07, 2026 **What do you like best about CC4Teams?** Automatically routing calls to available agents, setting up caller ID and having insights (heatmap) into how many calls we receive from customers has helped us work more efficiently, also in our planning for the week. **What do you dislike about CC4Teams?** For smaller organizations that have only 1 or 2 agents that occasionally take customer calls while doing other work, the system is less useful. Even with the setting of receiving calls on the 'Busy' status turned on, sometimes calls are missed. **What problems is CC4Teams solving and how is that benefiting you?** We now have caller ID due to the integration with TOPdesk which allows for quicker administration of calls. Due to the insights into how many calls we receive, we've been able to comfortably update our planning. We now also have a robust system for routing calls internationally. ### 2. CC4Teams supports us in efficiently and professionally attending to customers and partners. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** July 28, 2026 **What do you like best about CC4Teams?** CC4Teams impresses with its intuitive operation, flexible agent assignment, transparent reporting, and seamless integration into Microsoft Teams. The solution helps us efficiently manage our contact center and provide professional and service-oriented support to our customers, premium customers, and partners at all times. **What do you dislike about CC4Teams?** So far, we have not identified any significant disadvantages. As with any new solution, there are requests for adjustments, but these are received very professionally by the CC4Teams team and are often directly integrated into further development. **What problems is CC4Teams solving and how is that benefiting you?** CC4Teams solves the challenge of handling incoming calls quickly and efficiently for us. Through the integrated partner display, customers and partners are automatically recognized during the call, and relevant information is immediately available. In combination with flexible agent assignments, transparent reporting, and integration into Microsoft Teams, we benefit from shorter processing times, more transparency, and improved service quality. ### 3. CC4Teams Is Self-Explanatory and Easy to Adopt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about CC4Teams?** I found CC4Teams to be almost self-explanatory to use, and adoption was a breeze. **What do you dislike about CC4Teams?** There is nothing I dislike about CC4Teams **What problems is CC4Teams solving and how is that benefiting you?** We no longer have a separate phone system, and we can use it from anywhere, which has improved our CX. We have call center functionality, and now AI assistance as well, so we’re able to be reached even more easily. ### 4. CC4: Market-Leading, Easy to Use, and Fast to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun M. | – BCRS/IS and Enterprise Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 24, 2026 **What do you like best about CC4Teams?** CC4 have a market leading tool that is easy to use and fast to implement **What do you dislike about CC4Teams?** Nothing, it was painless from start to finish **What problems is CC4Teams solving and how is that benefiting you?** It was great to deal with the customer service calls and gave customers a great experience too - [View CC4Teams pricing details and edition comparison](https://www.g2.com/products/cc4teams/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+16%3A05%3A41+-0500&secure%5Bsession_id%5D=e2f8bf87-b3b0-40b6-9931-3a762714456d&secure%5Btoken%5D=d4df032709918ec83910c5e5607de37dc47916f33a7e193745d60ee19273e07f&format=llm_user) ## CC4Teams Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top CC4Teams Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,475 reviews)