G2

Enis H.

Customer Ops, Head

Mid-Market (51-1000 emp.)

11/7/2022

"Loris review"

5/5

What do you like best about Loris?

In our business, we regularly deal with spikes in volume and we needed a way to handle that increase while also keeping our quality of service consistent. Loris helped us hit our goals by not only making agents faster, but also helping them communicate in a more empathetic way. The integration was super easy and the Loris Customer Experience team was very helpful during setup. Review collected by and hosted on G2.com.

What do you dislike about Loris?

There isn't anything that we disliked about this software; it does its job well and hasn't faced any major bugs or issues until now. Review collected by and hosted on G2.com.

What problems is Loris solving and how is that benefiting you?

Loris provides automated conversation guidance to our agents and allows our supervisors to have real-time insights into agents' performance. Team leads are using Loris to help with quality assurance by identifying coaching moments (both positive and negative) that they can focus on during 1-1 discussions. Loris is also helping us figure out the right amount to spend on appeasements, based on the customer’s scenario and sentiment. Review collected by and hosted on G2.com.