# Lifesize CxEngage Reviews **Vendor:** Enghouse Systems **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.6/5.0 **Total Reviews:** 11 ## About Lifesize CxEngage Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. ## Lifesize CxEngage Reviews ### 1. Administración del Centro de Contacto **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandro D. | Administrador de Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Lifesize CxEngage?** I like the flexibility that the program has to cater to different use cases. **What do you dislike about Lifesize CxEngage?** There is a lack of functionality regarding emails and digital channels, ease of integration with different services like WhatsApp or Meta. **What problems is Lifesize CxEngage solving and how is that benefiting you?** With Lifesize, a good experience is made and it works with API first, it has many endpoints to use, although there is a lack of documentation and governance in the structure. ### 2. Best omnichannel on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel N. | Implementation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Lifesize CxEngage?** I love the fact that you don't need to get a lot of hardware for your call center to run, only a simple computer with a pair of headsets and that's all you have to use to take calls, or even to chat, send/receive SMS or emails! You can integrate with lots of services and other software such as Zendesk, Salesforce, Twilio, and anything that you can communicate via a REST API. It's simply amazing. **What do you dislike about Lifesize CxEngage?** Maybe the only fact that I don't like about the platform is not having a mobile app. And talking about the mobile app what I want to make the reference to is having an administrator mobile app, not one for people to take calls in but just to manage the system **Recommendations to others considering Lifesize CxEngage:** Go for it, I totally recommend that if your business needs to set up a call center, going the easy way without painful builds, configurations, or just cumbersome things that in the end makes no sense, CxEngage is the place where you want to be in. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Mainly, having a call center deployment within a couple of hours, and second, the fact that I can have agents working all around the world without having to get them into a physical office, just their laptop, headsets, internet connection, and they can get going. Benefits are reduced costs of maintenance, awesome reporting, and having all in just 1 place, without multiple systems making the work of the agents harder. ### 3. CxEngage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Lifesize CxEngage?** As a cloud based contact center software, CxEngage offer a user controlled setup and lots of options to solve the complexities of communicating with Customers and Clients. I like the way I am able to use it anywhere (home, work, cell). **What do you dislike about Lifesize CxEngage?** Sometimes the setup is too complicated and cumbersome for a single user or smaller contact center. **What problems is Lifesize CxEngage solving and how is that benefiting you?** We use CxEngage internally to manage our support calls from Telecom Vendors using the Somos ROC systems. ### 4. Great Support, Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Lifesize CxEngage?** Product has a single dash board for all functions, including omnichannel, reporting, recording, and workforce management. Easy and intuitive interface. Easy to train, well thought out design. Support is stellar and always helpful. Does a great job supporting work from home. **What do you dislike about Lifesize CxEngage?** I would like to see more AI and virtual agent tools. **What problems is Lifesize CxEngage solving and how is that benefiting you?** CxEngage is supporting our work from home initiative. It is easy to set up and train on. ### 5. SERENOVA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Lifesize CxEngage?** I Enjoy using the platform while I am working my business its simple and easy to use and it works quickly updates are kept up and it's smooth operating It's user friendly and it's not a hard system to get used too what I enjoy about this product is it helps me when it comes to transfers and conferences the ease of access makes it simple to use even to those not as experienced. **What do you dislike about Lifesize CxEngage?** Sometimes I can experience technical difficulties it's very rare but when I do I have to reconnect and sign back on so sometimes it does have some bugs that do get sorted out but it can be frustrating while working and the system, crashes. When the system does have its bugs there is a team working on it but it still can be a inconvenience for a crash or freeze for my business. **Recommendations to others considering Lifesize CxEngage:** While using this platform make sure to close out the program after use it does timeout if it is left open I have personally experienced Also make sure to have a wired connection as this is more secure for your business. VPN is recommended while using this product. or a reliable connection. **What problems is Lifesize CxEngage solving and how is that benefiting you?** With Serova I'm able to connect to my landline via the application I'm able to take incoming and make out going business calls and it's a unique platform with transfer and conference ability very much useful when I have to talk to another business or transfer A customer to the appropriate party. ### 6. Great at what it does, Sometimes a bit Wonky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2016 **What do you like best about Lifesize CxEngage?** This software routes calls really well. Like, really well. You can tell it that you want to route calls to all kinds of dial points as well. You can route calls based on IVR's, you can route calls based on skillset, Liveops provides very in depth reporting for the active queue as well as allowing you to look at historic datapoints. **What do you dislike about Lifesize CxEngage?** It doesn't always track time accurately when you are in different statuses in the phone panel. There are times when my colleagues and myself change status and it isn't reflected in the live dashboard, so it does impact operational awareness. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Liveops works incredibly well to route phone calls to a diverse call center based on skills, availability and even multiple queues. you can track the average hold times, average handle times, service levels, and agent availalbility easily. ### 7. Decent alternative to managing your own contact lines **Rating:** 3.0/5.0 stars **Reviewed by:** Io H. | Merchant Launch Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2016 **What do you like best about Lifesize CxEngage?** It's better than having your phones ring off the hook, but it's not a perfect solution **What do you dislike about Lifesize CxEngage?** No involvement in the vetting process so it's difficult to guarantee quality **Recommendations to others considering Lifesize CxEngage:** Worth it if you have a high volume of low impact incoming calls **What problems is Lifesize CxEngage solving and how is that benefiting you?** We didn't get it off the ground simply because we couldn't guarantee the care being given to our clients ### 8. LiveOps **Rating:** 3.0/5.0 stars **Reviewed by:** Annie A. | Project Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2016 **What do you like best about Lifesize CxEngage?** It's easy to track my numbers for the day. It's easy to view your calls and handle time. You can customize your dashboard which is a plus. You can listen to previous calls. **What do you dislike about Lifesize CxEngage?** I experience a lot of slowness with LiveOps. Screen freezing or not loading properly. Sometimes I'm unable to log in even when all of my credentials are correct. **Recommendations to others considering Lifesize CxEngage:** LiveOps can be a bit glitchy. Play around until you're comfortable with the features. **What problems is Lifesize CxEngage solving and how is that benefiting you?** This is the platform we use to track our team's metrics. I like the dashboard and being able to monitor calls. ### 9. simple and flexible **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about Lifesize CxEngage?** The ability to create customized reports **What do you dislike about Lifesize CxEngage?** the limitations with real-time data and not being able to see current performance **Recommendations to others considering Lifesize CxEngage:** It's a great starting point and great for companies that need a lot of flexibility with running reports and keeping track of data. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Using it for our DR Marketing platform ### 10. Good **Rating:** 2.0/5.0 stars **Reviewed by:** Praveen K. | Program Manager - BI Operations (Consultant), Internet, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Lifesize CxEngage?** Interactive and good for reviewing the companies and follow up. **What do you dislike about Lifesize CxEngage?** it is hard to search the name of the company **What problems is Lifesize CxEngage solving and how is that benefiting you?** knowing the company ### 11. It has improved customer satisfaction by routing to the right support engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2013 **What do you like best about Lifesize CxEngage?** The fact a customer does not have to provide his case number etc makes it a pleasant experience for our customers. My support can log out during lunch etc. We also get a nice dashboard showing who has logged in etc **What do you dislike about Lifesize CxEngage?** Some customers complain about long wait time. Reporting is not built-in. Conference requires a little bit of training. **What problems is Lifesize CxEngage solving and how is that benefiting you?** Customer satisfaction. Too early to say. - [View Lifesize CxEngage pricing details and edition comparison](https://www.g2.com/products/lifesize-cxengage/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+22%3A40%3A36+-0500&secure%5Bsession_id%5D=6401c822-82f4-41eb-8adc-1c6d60c28b51&secure%5Btoken%5D=001de50d1d67346bbdc76b8f31d9f720b791c5db9a9e928ff530ce59fd9e5c6a&format=llm_user) ## Lifesize CxEngage Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top Lifesize CxEngage Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)