--- title: Lifesize CxEngage Reviews meta\_title: 'Lifesize CxEngage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Lifesize CxEngage works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 11 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Lifesize CxEngage Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lifesize CxEngage but has limited features. Are you part of the Lifesize CxEngage team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. * * * Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Lifesize CxEngage Community](https://www.g2.com/products/lifesize-cxengage/discuss) Languages Supported German, English, French, Spanish Overview by Chris Perez Show More ## Pricing Pricing provided by Lifesize CxEngage. ### ESSENTIAL $65 per named agent per month ### Pro $99 per named agent per month [ View More Pricing Information ](https://www.g2.com/products/lifesize-cxengage/pricing) ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,596) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/lifesize-cxengage/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) AD Alexandro D. Administrador de Contact Center Mid-Market (51-1000 emp.) 4/19/2024 "Administración del Centro de Contacto" 4/5 What do you like best about Lifesize CxEngage? I like the flexibility that the program has to cater to different use cases. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? There is a lack of functionality regarding emails and digital channels, ease of integration with different services like WhatsApp or Meta. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? With Lifesize, a good experience is made and it works with API first, it has many endpoints to use, although there is a lack of documentation and governance in the structure. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Gabriel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel N.") GN Gabriel N. Implementation Engineer Mid-Market (51-1000 emp.) 7/7/2021 "Best omnichannel on the market!" 5/5 What do you like best about Lifesize CxEngage? I love the fact that you don't need to get a lot of hardware for your call center to run, only a simple computer with a pair of headsets and that's all you have to use to take calls, or even to chat, send/receive SMS or emails! You can integrate with lots of services and other software such as Zendesk, Salesforce, Twilio, and anything that you can communicate via a REST API. It's simply amazing. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? Maybe the only fact that I don't like about the platform is not having a mobile app. And talking about the mobile app what I want to make the reference to is having an administrator mobile app, not one for people to take calls in but just to manage the system Review collected by and hosted on G2.com. Recommendations to others considering Lifesize CxEngage: Go for it, I totally recommend that if your business needs to set up a call center, going the easy way without painful builds, configurations, or just cumbersome things that in the end makes no sense, CxEngage is the place where you want to be in. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? Mainly, having a call center deployment within a couple of hours, and second, the fact that I can have agents working all around the world without having to get them into a physical office, just their laptop, headsets, internet connection, and they can get going. Benefits are reduced costs of maintenance, awesome reporting, and having all in just 1 place, without multiple systems making the work of the agents harder. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/10/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "CxEngage" 4/5 What do you like best about Lifesize CxEngage? As a cloud based contact center software, CxEngage offer a user controlled setup and lots of options to solve the complexities of communicating with Customers and Clients. I like the way I am able to use it anywhere (home, work, cell). Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? Sometimes the setup is too complicated and cumbersome for a single user or smaller contact center. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? We use CxEngage internally to manage our support calls from Telecom Vendors using the Somos ROC systems. Review collected by and hosted on G2.com. Show More 12/12/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Mid-Market (51-1000 emp.) 6/1/2020 "Great Support, Great Product" 4.5/5 What do you like best about Lifesize CxEngage? Product has a single dash board for all functions, including omnichannel, reporting, recording, and workforce management. Easy and intuitive interface. Easy to train, well thought out design. Support is stellar and always helpful. Does a great job supporting work from home. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? I would like to see more AI and virtual agent tools. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? CxEngage is supporting our work from home initiative. It is easy to set up and train on. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 8/14/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "SERENOVA " 5/5 What do you like best about Lifesize CxEngage? I Enjoy using the platform while I am working my business its simple and easy to use and it works quickly updates are kept up and it's smooth operating It's user friendly and it's not a hard system to get used too what I enjoy about this product is it helps me when it comes to transfers and conferences the ease of access makes it simple to use even to those not as experienced. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? Sometimes I can experience technical difficulties it's very rare but when I do I have to reconnect and sign back on so sometimes it does have some bugs that do get sorted out but it can be frustrating while working and the system, crashes. When the system does have its bugs there is a team working on it but it still can be a inconvenience for a crash or freeze for my business. Review collected by and hosted on G2.com. Recommendations to others considering Lifesize CxEngage: While using this platform make sure to close out the program after use it does timeout if it is left open I have personally experienced Also make sure to have a wired connection as this is more secure for your business. VPN is recommended while using this product. or a reliable connection. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? With Serova I'm able to connect to my landline via the application I'm able to take incoming and make out going business calls and it's a unique platform with transfer and conference ability very much useful when I have to talk to another business or transfer A customer to the appropriate party. Review collected by and hosted on G2.com. Show More 8/16/2018 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Enterprise (\> 1000 emp.) 6/19/2016 "Great at what it does, Sometimes a bit Wonky" 3/5 What do you like best about Lifesize CxEngage? This software routes calls really well. Like, really well. You can tell it that you want to route calls to all kinds of dial points as well. You can route calls based on IVR's, you can route calls based on skillset, Liveops provides very in depth reporting for the active queue as well as allowing you to look at historic datapoints. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? It doesn't always track time accurately when you are in different statuses in the phone panel. There are times when my colleagues and myself change status and it isn't reflected in the live dashboard, so it does impact operational awareness. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? Liveops works incredibly well to route phone calls to a diverse call center based on skills, availability and even multiple queues. you can track the average hold times, average handle times, service levels, and agent availalbility easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Io H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Io H.") IH Io H. Merchant Launch Manager Internet Small-Business (50 or fewer emp.) 11/23/2016 "Decent alternative to managing your own contact lines" 3/5 What do you like best about Lifesize CxEngage? It's better than having your phones ring off the hook, but it's not a perfect solution Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? No involvement in the vetting process so it's difficult to guarantee quality Review collected by and hosted on G2.com. Recommendations to others considering Lifesize CxEngage: Worth it if you have a high volume of low impact incoming calls Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? We didn't get it off the ground simply because we couldn't guarantee the care being given to our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Annie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annie A.") AA Annie A. Project Assistant Mid-Market (51-1000 emp.) 6/5/2016 "LiveOps" 3/5 What do you like best about Lifesize CxEngage? It's easy to track my numbers for the day. It's easy to view your calls and handle time. You can customize your dashboard which is a plus. You can listen to previous calls. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? I experience a lot of slowness with LiveOps. Screen freezing or not loading properly. Sometimes I'm unable to log in even when all of my credentials are correct. Review collected by and hosted on G2.com. Recommendations to others considering Lifesize CxEngage: LiveOps can be a bit glitchy. Play around until you're comfortable with the features. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? This is the platform we use to track our team's metrics. I like the dashboard and being able to monitor calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 1/12/2017 "simple and flexible" 3/5 What do you like best about Lifesize CxEngage? The ability to create customized reports Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? the limitations with real-time data and not being able to see current performance Review collected by and hosted on G2.com. Recommendations to others considering Lifesize CxEngage: It's a great starting point and great for companies that need a lot of flexibility with running reports and keeping track of data. Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? Using it for our DR Marketing platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PK Praveen K. Program Manager - BI Operations (Consultant) Internet Enterprise (\> 1000 emp.) 10/16/2014 Business partner of the seller or seller's competitor, not included in G2 scores. "Good" 2/5 What do you like best about Lifesize CxEngage? Interactive and good for reviewing the companies and follow up. Review collected by and hosted on G2.com. What do you dislike about Lifesize CxEngage? it is hard to search the name of the company Review collected by and hosted on G2.com. What problems is Lifesize CxEngage solving and how is that benefiting you? knowing the company Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Lifesize CxEngage. ### ESSENTIAL $65 per named agent per month ### Pro $99 per named agent per month ### Ultimate $129 per named agent per month [ View More Pricing Information ](https://www.g2.com/products/lifesize-cxengage/pricing) Lifesize CxEngage Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-lifesize-cxengage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/lifesize-cxengage-vs-nice-cxone) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [Who offers the best sales software](https://www.g2.com/discussions/who-offers-the-best-sales-software)[Is SmartWinnr worth it for sales-team engagement on enterprise, regulated-industry field teams?](https://www.g2.com/discussions/is-smartwinnr-worth-it-for-sales-team-engagement-on-enterprise-regulated-industry-field-teams)[Which BIM objects platforms let a manufacturer publish and maintain their own product library so specifiers are always accessing current geometry and data?](https://www.g2.com/discussions/which-bim-objects-platforms-let-a-manufacturer-publish-and-maintain-their-own-product-library-so-specifiers-are-always-accessing-current-geometry-and-data) [Top robotic process automation tools for startups](https://www.g2.com/discussions/top-robotic-process-automation-tools-for-startups)[Best data science service for cloud-based apps](https://www.g2.com/discussions/what-is-the-best-data-science-service-for-cloud-based-apps)[What are the best Sage Fixed Assets resellers with accounting and depreciation expertise for organizations evaluating solutions?](https://www.g2.com/discussions/what-are-the-best-sage-fixed-assets-resellers-with-accounting-and-depreciation-expertise-for-organizations-evaluating-solutions) [Show MoreShow Less](javascript:void(0);)