G2

Gabriel N.

Implementation Engineer

Mid-Market (51-1000 emp.)

7/7/2021

"Best omnichannel on the market!"

5/5

What do you like best about Lifesize CxEngage?

I love the fact that you don't need to get a lot of hardware for your call center to run, only a simple computer with a pair of headsets and that's all you have to use to take calls, or even to chat, send/receive SMS or emails! You can integrate with lots of services and other software such as Zendesk, Salesforce, Twilio, and anything that you can communicate via a REST API. It's simply amazing. Review collected by and hosted on G2.com.

What do you dislike about Lifesize CxEngage?

Maybe the only fact that I don't like about the platform is not having a mobile app. And talking about the mobile app what I want to make the reference to is having an administrator mobile app, not one for people to take calls in but just to manage the system Review collected by and hosted on G2.com.

Recommendations to others considering Lifesize CxEngage:

Go for it, I totally recommend that if your business needs to set up a call center, going the easy way without painful builds, configurations, or just cumbersome things that in the end makes no sense, CxEngage is the place where you want to be in. Review collected by and hosted on G2.com.

What problems is Lifesize CxEngage solving and how is that benefiting you?

Mainly, having a call center deployment within a couple of hours, and second, the fact that I can have agents working all around the world without having to get them into a physical office, just their laptop, headsets, internet connection, and they can get going. Benefits are reduced costs of maintenance, awesome reporting, and having all in just 1 place, without multiple systems making the work of the agents harder. Review collected by and hosted on G2.com.