--- title: ComputerTalk Reviews meta_title: 'ComputerTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how ComputerTalk works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 11 scale: '5' date_modified: '2026-05-05' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ComputerTalk Reviews **Vendor:** ComputerTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.7/5.0 **Total Reviews:** 11 ## About ComputerTalk ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. ## ComputerTalk Reviews ### 1. ComputerTalk Lacks Seamless Workflow **Rating:** 3.0/5.0 stars **Reviewed by:** Sonia E. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about ComputerTalk?** Where the screen almost undoubtedly is the ComputerTalk retains its shine through its integration with Microsoft Teams. I would say that Teams’ ability to manage my contact center directly is a major convenience factor that comes with advantages of smooth and seamless workflow communication. **What do you dislike about ComputerTalk?** One of the major challenges that I experience when using the ComputerTalk platform is that of the lack of coordination of data when I use the platform together with other platforms. This eventually become extra tasks, and it is not a straight line processing. In this case exporting data for analysis in another program can be tedious since it needs to be manually changed in every respect. **What problems is ComputerTalk solving and how is that benefiting you?** Through the use of ComputerTalk platform, we've better our team members' skills in customer interactions within their familiar Microsoft Teams environment. One of assets of our company, and undoubtedly the IVR (Interactive Voice Response) and call recording, was also very helpful. Whilst it is indeed a great feeling to see all your business tools connected in unison, a flexible and well-organized data flow would surely be heaven! ### 2. Lack of Functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Daniel R. | Mechanical Inspector, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about ComputerTalk?** ComputerTalk is not user friendly. Unlike platforms its not easy to navigate. The updates and changes are not easy to make. The back end admin is a bit complex initially once you get the hang of it it provides functionality. **What do you dislike about ComputerTalk?** ComputerTalk has its advantages in resolving communication issues and providing IVR systems there are some aspects that raise concerns for me. Their reservation booking application seems to have some glitches at times, which are frustrating, for both customers and employees. The automated voice response system occasionally lacks clarity. Fails to provide information. **What problems is ComputerTalk solving and how is that benefiting you?** For the 20 years ComputerTalk has been saving our company money. With their communication solutions bt it does not have safety measures .unable to Reduce costs. This not saves us time. Customers are also not satisfied by these services. Decision making power decreased due to ComputerTalk. ### 3. Inconvenient Ineffective Support **Rating:** 2.0/5.0 stars **Reviewed by:** Rose S. | Computer Applications And Software Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about ComputerTalk?** It is difficult to use and less user friendly. Unlike systems, it overwhelms me with an administration console. The interface is nonintuitive and difficult to navigate which consumes me a lot of time and effort. **What do you dislike about ComputerTalk?** Some users experienced difficulties during upgrades I found that ComputerTalk was too complicated to communicate any changes. It does not have a video chat feature. There are issues with ComputerTalks system that need attention. Sometimes the automated voice response lacks clarity and confuses customers. **What problems is ComputerTalk solving and how is that benefiting you?** The reservation booking application is unreliable at times causing opportunities. These glitches impede the working and progress of the IVR system. This has been obstructive for us as we now have not a cost scalable communication system, in place. ### 4. Great experience and support **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about ComputerTalk?** What I like most about Computer is their amazing contact support and it is very easy to reach them via email and phones **What do you dislike about ComputerTalk?** What I dislike about Computer Talk is its administration console the interface of the administration console is not very user friendly and sometimes it is very hard to navigate **What problems is ComputerTalk solving and how is that benefiting you?** ComputerTalk is solving a very important issue as we are all connected over the ICE with our different departments to attend the calls and when we find that it is as we want to be with a very small issues ### 5. Decent contact center application but with hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about ComputerTalk?** ComputerTalk ICE application is decent and support staff can try to accommodate your needs. **What do you dislike about ComputerTalk?** They experienced some hiccups with outages and changes during their upgrades, which could have been better communicated and discussed. **What problems is ComputerTalk solving and how is that benefiting you?** ComputerTalk is providing IVR system to direct calls from customer to our contact center. This helps us informing customer with some general knowledge through automated voice response, queuing customers over call in case of high traffic and also we used their application for booking reservations. ### 6. Utilisation of computer talk **Rating:** 5.0/5.0 stars **Reviewed by:** Ms S. | Campaign Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2023 **What do you like best about ComputerTalk?** It gives outstanding customer experience accross every communication channel. It gives contact centres and advanced IVR powered design tool. **What do you dislike about ComputerTalk?** It doesn't have a strong video chat. Also it's monotonous in nature. **What problems is ComputerTalk solving and how is that benefiting you?** It solves the omnichannel contact issue. ### 7. Computer Talk has great support and their product is very reliable. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about ComputerTalk?** Computer talk has very good support. Contacting support is very easy and they are quick to answer the phones or emails. We use the ICE phone system and it is very reliable. **What do you dislike about ComputerTalk?** The ICE administrator console can be difficult to understand and you really need to know what you are doing if you want to make changes to the phone system. I wish the layout of the administrator console was a little more user friendly. **Recommendations to others considering ComputerTalk:** sjdslk;dafjsdkfjwoerjie dsjiafelkjnljvi sfeoiwrfjslkvjd s ewiofjei fajkjalkjfwoiejf ewajf weijfioe **What problems is ComputerTalk solving and how is that benefiting you?** We are using ICE for a few different departments and call centers. The system is very reliable and we have had very minimal issues with it once we were live and everything was configured to our liking. ### 8. Computer Talk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about ComputerTalk?** This product has been extremely stable and reliable. **What do you dislike about ComputerTalk?** Back end admin can be a bit complicated compared to other prodcuts **Recommendations to others considering ComputerTalk:** Product delivers **What problems is ComputerTalk solving and how is that benefiting you?** Providing a stable and user friendly call center solution to our Customer Care Center ### 9. Excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about ComputerTalk?** Voice commands function are really great. You not worry for typing anything just say and it's done **What do you dislike about ComputerTalk?** Nothing, but sometimes it takes wrong means. **Recommendations to others considering ComputerTalk:** Yes **What problems is ComputerTalk solving and how is that benefiting you?** Everything is going great. ### 10. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Uche M. | Corporate Support Co-ordinator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2016 **What do you like best about ComputerTalk?** I have had experience with only one other CRM but this one was the most user friendly. My company has used it for years and has no plans to stop. It is a simple to learn product that can be customized. It helps my sales team record their progress and allows me to monitor their performance. **What do you dislike about ComputerTalk?** It's clunky and awkward. When searching for records it does a poor job of finding what I am looking for, even when I type the information in word for word. **Recommendations to others considering ComputerTalk:** Offers lots of features that most companies will find very useful **What problems is ComputerTalk solving and how is that benefiting you?** This is a wonderful product for keeping my leads organized. Offers lots of features to keep my information straight! It helps my sales team record their progress and allows me to monitor their performance. ### 11. ComputerTalk has saved one company money for about 20 years. **Rating:** 4.0/5.0 stars **Reviewed by:** KATRINA L. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2016 **What do you like best about ComputerTalk?** ComputerTalk have been around for more than 20 years providing a good product for small business owner. The product is very affordable. ComputerTalk is like Skype and is mainly use for Business to Business contact. If you are new to using this meeting device the website has a tour that you can check out. When I use the product I tend to check out the home page to make sure I am not missing out on any new tool that can help make my meeting go smooth. I call the little icon that you see on the front page tools but they might be call something else but they are very helpful knowing what they are and what they can do for you. So know need to travel to a business meeting unless you want to but the ComputerTalk is use Global. Not only can you use it on your Laptop/computer but you can also use it on your smart phone & tablet. The program also use cloud so you can backup your meeting if you need it. **What do you dislike about ComputerTalk?** I have use it only on my iPhone & Mac computer but some of my customers say they can't use it on their smart devices. When I first use the program the software did not have to worry about so many devices it was only iPhone & Androids but there are other smart device that are coming on the scene. Maybe one day ComputerTalk can add those devices to their program list since they are Global. **Recommendations to others considering ComputerTalk:** If you are looking to save money for your company this is one way. You don't have to traveling, you can meet any where by using a smart device. **What problems is ComputerTalk solving and how is that benefiting you?** The company I work for wanted to cut back on spending money and this was one cut back. We don't have to traveler for a meeting so the company is using that money for something else. When using this product if we order something for ComputerTalk to me it pay for it self over time because the money we had to spend on traveling go toward that product we use on the website. Since the company can save money in one department they are now hiring for a department that the company really needs. ## ComputerTalk Discussions - [What is ComputerTalk used for?](https://www.g2.com/discussions/what-is-computertalk-used-for) - [View ComputerTalk pricing details and edition comparison](https://www.g2.com/products/computertalk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+02%3A39%3A15+-0500&secure%5Bsession_id%5D=8b10f093-a077-4a4c-95ec-f0ec3cb57c1c&secure%5Btoken%5D=506dd12971c2113fa24f80bc5309a273294b423da9cd3d38d421cf21a7812019&format=llm_user) ## ComputerTalk Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top ComputerTalk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (592 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,461 reviews)