G2

Robert S.

Owner

Small-Business (50 or fewer emp.)

6/12/2023

"Lumen Contact Center in in review"

4/5

What do you like best about Lumen Contact Center?

Lumen Contact Center provides a variety of features such as omnichannel routing, analytics, and artificial intelligence (AI) capabilities. It also offers features such as call recording, call monitoring, and workforce management. Additionally, Lumen Contact Center provides integrations with popular customer relationship management (CRM) software such as Salesforce and Microsoft Dynamics 365 Review collected by and hosted on G2.com.

What do you dislike about Lumen Contact Center?

The software can be slow at times and the reporting features could be improved. Review collected by and hosted on G2.com.

What problems is Lumen Contact Center solving and how is that benefiting you?

Lumen Contact Center can help small growing companies by providing a centralized platform for customer interactions. This can help companies improve their customer service and increase customer satisfaction. Additionally, Lumen Contact Center provides analytics and reporting features that can help companies identify areas for improvement and optimize their operations. Review collected by and hosted on G2.com.