G2

Verified User in Telecommunications

Enterprise (> 1000 emp.)

9/1/2021

"Cisco UCS - Connected Digi Experience"

4/5

What do you like best about Cisco Unified Contact Center Enterprise?

Cisco Unified Contact Center Enterprise is a flexible contact center solution. It is a lot customizable and provides a large no of features which help to deliver efficient customer service, enhanced next-gen experience, and uninterrupted operations. Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Contact Center Enterprise?

Cisco Unified Contact Center Enterprise comes with a lot of licensing baggage. There are a considerable number of features that it supports. But for every feature, there is a complex licensing mechanism that takes some time to get familiar with the licensing schema. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Unified Contact Center Enterprise:

Cisco Unified Contact Center Enterprise is a go-to product when it comes to contact center solutions. It covers all the business aspects required for running a newage contact center that provides enhanced customer experience. Additionally, it also has lot many features like single signon, end to end security of data in transit, reduced bandwidth requirement. Infact for current scenario, it is a perfect fit as it supports work from home, sign-up from home feature for remote office setup. Review collected by and hosted on G2.com.

What problems is Cisco Unified Contact Center Enterprise solving and how is that benefiting you?

Cisco Unified Contact Center Enterprise solves huge problems for contact center solutions hosting massive inbound calls on daily basis. It's deep-learning features enable to route the call to suitable contact center agents who have focused knowledge on the queries posted by calling customers. These come through deep learning from previous interactions. These come through deep learning from previous interactions. Review collected by and hosted on G2.com.