# What is Cisco ICM?

What is Cisco ICM?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Cisco ICM is a software platform that is used for managing large-scale contact centers. It is designed to help organizations streamline and automate their customer interactions across multiple channels, including voice, email, chat, and social media. 

##### Comment Metadata
- Posted at: about 3 years ago
- Author title: Sr. Techno Lead - Unified Communications at Birlasoft Ltd.




## Related Product
[Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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