# ITC Cloud Reviews **Vendor:** In-Telecom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 20 ## About ITC Cloud As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! ## ITC Cloud Pros & Cons **What users like:** - Users find ITC Cloud to be **highly user-friendly** , seamlessly integrating into their workflow for business solutions. (10 reviews) - Users find ITC Cloud to be a **highly affordable** solution, enhancing flexibility and reducing overall costs. (5 reviews) - Users appreciate the **efficiency** of ITC Cloud, enabling seamless work from anywhere while enhancing overall business productivity. (5 reviews) - Users commend the **reliability** of ITC Cloud, ensuring seamless performance and efficiency for remote work environments. (5 reviews) - Users value the **flexibility of remote work** with ITC Cloud, enabling accessible and efficient communication across devices. (5 reviews) - Users appreciate the **convenience** of ITC Cloud, benefiting from easy access and efficient business solutions. (4 reviews) - Cost Efficiency (4 reviews) - Security (4 reviews) - Access Ease (3 reviews) - Cost-Effective (3 reviews) **What users dislike:** - Users experience **poor connectivity** issues, particularly in weak networks, affecting overall reliability and service continuity. (5 reviews) - Users express concerns about **security issues** , including data theft, hijacking, and inadequate support regarding these vulnerabilities. (5 reviews) - Users find ITC Cloud to be **expensive** , requiring careful monitoring to avoid unexpected billing costs. (4 reviews) - Users face **internet dependency** issues with ITC Cloud, leading to potential downtime and compromised functionality during outages. (4 reviews) - Users experience **connection issues** on poor networks, affecting usability and integration with other software. (3 reviews) - Integration Issues (3 reviews) - Security Issues (3 reviews) - Technical Issues (3 reviews) - Access Issues (2 reviews) - Complex Processes (2 reviews) ## ITC Cloud Reviews ### 1. Cost-Effective Prospect Outreach with Reliable Data Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Senior Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ITC Cloud?** It helps us reach out to prospects both nationally and internationally. It stores and keeps track of all our data within the system. It’s also cost-effective and works well for small to medium-sized enterprises. **What do you dislike about ITC Cloud?** You have to monitor it carefully to avoid the additional cost on billing. **What problems is ITC Cloud solving and how is that benefiting you?** We can easily keep a track record of the team’s calls. It works internally, nationally, and internationally, and you can quickly access the recordings and track each contact you have in there. Implementation does not take too long which is a good thing. ### 2. "Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Earnest P. | Research And Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2023 **What do you like best about ITC Cloud?** The ITC Cloud offers a broad range of cloud-based services that can be customized to suit the needs of various industries and use cases, from small businesses to large enterprises. Additionally, the ITC Cloud offers high security and compliance, ensuring that data and applications are protected against threats and breaches. **What do you dislike about ITC Cloud?** The ITC Cloud may have some limitations or challenges that customers may encounter, such as limited availability in certain regions, pricing structures, and the need for technical expertise to utilize its capabilities fully. Nonetheless, many customers find that the benefits of using the ITC Cloud far outweigh any challenges or limitations. **What problems is ITC Cloud solving and how is that benefiting you?** The ITC Cloud provides businesses with on-demand access to computing resources such as virtual servers, storage, and databases. This enables businesses to quickly and easily scale their infrastructure up or down based on their changing needs, without the need for significant upfront investment in hardware and software. Additionally, the ITC Cloud provides businesses with access to advanced technologies such as AI and machine learning, analytics, and blockchain, which can help them gain insights, improve decision-making, and enhance their overall competitiveness. Overall, the ITC Cloud is benefiting businesses and organizations by providing them with the tools and services they need to stay agile, innovate, and grow in an increasingly competitive and digital world. ### 3. Best User Friendly Cloud System **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay B. | Associate Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about ITC Cloud?** My recommended application for virtual meetings as I like this application's features. It's the best platform for me to work from anywhere on any device where my cloud storage is accessible from anywhere. **What do you dislike about ITC Cloud?** I don't think anything negative about this application as it's user-friendly and best to use. But there is a connection loss problem in poor networks, and the user interface could be more attractive. **What problems is ITC Cloud solving and how is that benefiting you?** Accessing my data from the office and home is challenging, but using the ITC cloud allows me to share my data with friends, family and colleagues easily. I like its best performance. ### 4. Amazing Platform for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Lokeshkumar D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ITC Cloud?** ITC Cloud is that it is an excellent unified communications solution for businesses. It allows you to work from anywhere on any device and is backed by a 24/7 help desk and a company that cares about the overall efficiency of your business. I appreciate the ease of switching to the cloud and the safety and security of no downtime. ITC Cloud also provides free on-site training, which is great. The customer service is top-notch, and I highly recommend it to anyone looking for a reliable cloud-based solution. With ITC Cloud, businesses can take advantage of a unified communications solution that allows employees to work from anywhere with any device, including desk phones, cell phones, and computers. ITC Cloud’s service is scalable, so businesses can easily adjust their communication needs as they grow or change without needing to purchase additional hardware or software solutions. By eliminating the need for dedicated onsite hardware and software systems, companies can save money by utilizing the cloud-based services offered by ITC Cloud. Communication is critical in today's business world and having a unified platform makes it easier for teams across the organization to collaborate more effectively, which increases productivity levels overall. **What do you dislike about ITC Cloud?** ITC Cloud has different security features than other unified communication solutions. This can leave businesses open to cyber-attacks and data breaches if they are not careful with their implementation. ITC Cloud is a relatively expensive solution compared to other unified communication platforms. This could be prohibitive for some businesses on a budget or those just starting in business communications which may need help to justify the cost-benefit ratio associated with this solution. **What problems is ITC Cloud solving and how is that benefiting you?** Keeping up with the ever-evolving technology landscape can be a challenge for businesses. ITC Cloud provides a simple and reliable way for businesses to have a unified communications solution. We allow you to work seamlessly from anywhere on any device, whether it's from your desk phone, cell phone, or computer. Our solutions are tailored to meet your individual needs, so you don’t have to worry about being left behind in the fast-paced world of technology. ### 5. ITC cloud emerging solution for Business Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Arman S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about ITC Cloud?** ITC cloude is highly affordable and easily use product for the business solution. ITC cloud can be access virtual in computing service in terms of hardware and software **What do you dislike about ITC Cloud?** Sometimes there is an issue to perform the task and we feel like that data will be stallen from the database. Support team is too rude and not clear about their own products **What problems is ITC Cloud solving and how is that benefiting you?** ITC cloud solved the many issue in the our business strategy just like contact center workforce,video conferencing. video conferencing is working smoothly It is very good software to track and debug ### 6. ITC Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Hrithika H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** ITC Infotech accelerates innovation, intelligence, and value across enterprises through an array of cloud transformation services and solutions. **What do you dislike about ITC Cloud?** Cloud allows mobile access to corporate data via smartphones and devices. Considering over 2.6 billion smartphones are being used globally today, is a great way to ensure that no one is ever left out of the loop. **What problems is ITC Cloud solving and how is that benefiting you?** ITC can help keep your business running. ITC uses our cloud services to create an infrastructure that is resilient, accessible and most importantly secure. We help to create scaleable systems to meet your business's needs. We are here to give hands-on advice, help plan, develop, implement and improve. ### 7. Perfect Upcoming Solution for in Business communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant G. | Actuarial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** Switching to ITC Cloud is easy. Setting up User Id for the Organisation is much much easier as compared to Competitors. User Interface is also very friendly. **What do you dislike about ITC Cloud?** The Glitches are a bit concerned about while using ITC Cloud but since it is early stage I am willing to let that go. With increasing time in Industry they will face challenges and will improve. **What problems is ITC Cloud solving and how is that benefiting you?** The Service cost for ITC is way less than the competitors and performance is at par with them too. But if is fit for our Organisation since is has got close to 100 employees not sure about other. ### 8. Review for ITC Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Aman S. | Business Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** I think it is a very user-friendly product suite and easy to apply to our current product workflow. **What do you dislike about ITC Cloud?** Not being able to delegate tasks properly, bad HR policy. **What problems is ITC Cloud solving and how is that benefiting you?** While designing a product related to Web Development services and its effects on various devices, it helped me identify different problems I might encounter with the specific software. If I took a certain approach, it definitely helped me understand the implications of the situation; otherwise, it could have led to a completely different path. Product lifecycle management and streamlining our current process. ### 9. Great Platform for Business **Rating:** 4.0/5.0 stars **Reviewed by:** Rehan A. | Mechanical Design Engineer, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about ITC Cloud?** ITC Cloud is an excellent solution for business; It is Simple, Easy & Reliable. You can work from anywhere around the Globe. High flexibility and cost-effective solution. **What do you dislike about ITC Cloud?** Security Issues, Sometimes bandwidth issues. Sometimes it isn't very clear to integrate with other software. It does not work correctly on mobile as campare to desktop, maybe because of a mobile network issue. **What problems is ITC Cloud solving and how is that benefiting you?** Support quality is very good. We can use it remotely. Its reducing complexity and improves flexibility. We found media quality is excellent even if the network is at low latency. ### 10. Great product for cloud telephony **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Chitranjan K. | Chief Information Officer (CIO) at Idemeum India, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about ITC Cloud?** Work from any where. very reliable and easy to use. our cost os also reduced when we start using the same. **What do you dislike about ITC Cloud?** Nothing. what we are working is going well and we are satisfied. **What problems is ITC Cloud solving and how is that benefiting you?** We are using for our customer interaction and this is very helpful due to cloud and saas based products and services ### 11. An excellent remote work solution for my business **Rating:** 5.0/5.0 stars **Reviewed by:** NavNeet S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** ITC cloud integration platform providing database driven screen Pops. The ITC cloud apps integrates with back office applications using API's. you can search any internal database and present the findings in a new window. **What do you dislike about ITC Cloud?** basically downside are Security issues. Could sometimes be inflexible. Sometimes bandwidth issues. we can improve - secure the workloads, Data Awareness and protection **What problems is ITC Cloud solving and how is that benefiting you?** basic benefits are Operational efficiency And Reducing complexity and of course improving flexibility. yes it is more productive. we can increase performance using Implement Caching Services . ### 12. ITC CLOUD PRAVEEN **Rating:** 5.0/5.0 stars **Reviewed by:** psr praveen Chowdary c. | Process Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** High flexible and cost effective solution for cloud computing expert to create an access virtualized computing resource over the internet hardware and software tools **What do you dislike about ITC Cloud?** A lower price would always be nice but we don't mind paying for a quality product life cycle management and stream lining our current process deligate task properly **What problems is ITC Cloud solving and how is that benefiting you?** Important of data where is store hosting the storage security of cloud networking increase long term cost lakh of cross organization data sharing can lead to misinform decision making ### 13. ITC Cloud was created to simple and reliable way for Businesses To have a unified **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** Best in cloud computing. Amazon web services is a cloud computing platform and a subsidiary of amazon its best known for providing on demand access to computing power **What do you dislike about ITC Cloud?** Data Lose or theft Adta leakage Account of serving Hijacking inseure interfaces and apis deniial of service attack Technology vulnerabilities especially or shared envinronment **What problems is ITC Cloud solving and how is that benefiting you?** ITC Cloud is solving many problems It is very beneficiary for me i am using audio confrencing, contact center workforce, video Confrencing, voip, ucaas Platform ### 14. Review of itc cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Tushar g. | System Engineer (TCS Digital), Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2023 **What do you like best about ITC Cloud?** It is very helpful in our project for storage, security, realiable **What do you dislike about ITC Cloud?** No dislike as such, all the services are good as expecting in our project **What problems is ITC Cloud solving and how is that benefiting you?** Business problem related to storage and security that makes us helpful ### 15. Save money and time **Rating:** 5.0/5.0 stars **Reviewed by:** April C. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about ITC Cloud?** Being able to send and receive call without the hassle. And assigning auto attendant to route my calls **What do you dislike about ITC Cloud?** Inhave not not experience anybdown time. **What problems is ITC Cloud solving and how is that benefiting you?** The issue of spending epensive monthly payments for international calls. ### 16. ITC Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** The video Conferencing quality is awesome. **What do you dislike about ITC Cloud?** Product integration with other products is a bit confusing, for example: Integrating with Outlook. **What problems is ITC Cloud solving and how is that benefiting you?** The media quality is excellent even if the network is at low latency. ### 17. ITC could has greatly improved our customer turn around times! **Rating:** 3.0/5.0 stars **Reviewed by:** Julian J. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ITC Cloud?** Their software is surprisingly easy to use. I have not encountered any issues using their SMS or Video platform **What do you dislike about ITC Cloud?** Their system is a bit rigid and can be pricey **What problems is ITC Cloud solving and how is that benefiting you?** Unified communication software simplifies training, integration and account management. It makes it easy to track and debug issues. ### 18. Unified communication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ITC Cloud?** Companies that care about overall efficiency of business Seamless Experience Safety and security **What do you dislike about ITC Cloud?** Network connectivity dependency and sometimes due to loss of power, going out of services can lead to temporary downtime **What problems is ITC Cloud solving and how is that benefiting you?** It makes it possible to upload and download files, enable us to access and control files remotely as well synchronize files in real time ### 19. Helps you work from anywhere on any device **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** ITC Cloud is backed by 24/7 help desk so you can always reach out for any issues **What do you dislike about ITC Cloud?** It takes time to set up and integrate within existing system **What problems is ITC Cloud solving and how is that benefiting you?** Helps you access all your files, settings, data, across devices and locations which makes it possible to work from anywhere and on any device ### 20. Great for large scale communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about ITC Cloud?** Simplifies communication within teams and businesses **What do you dislike about ITC Cloud?** Not great on mobile especially with no reliable internet **What problems is ITC Cloud solving and how is that benefiting you?** Interdepartmental communication - [View ITC Cloud pricing details and edition comparison](https://www.g2.com/products/itc-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A32%3A08+-0500&secure%5Bsession_id%5D=ba8c37dd-6e89-4fed-94cb-950580ebc2b3&secure%5Btoken%5D=fde35a31afb7882ceebb585d9ee319a06187fb368fc62fe96b0863a9944e23b1&format=llm_user) ## ITC Cloud Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Access** - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top ITC Cloud Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,500 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)